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MY CLOUD OS 5: HOW TO UPDATE FROM MY CLOUD OS 3

Answer ID  29813

This answer explains how to upgrade from My Cloud OS 3 to My Cloud OS 5. *END
 



HOW TO UPDATE TO MY CLOUD OS 5

Please follow the steps below to update the firmware to My Cloud OS 5

Important:
 * Devices updated to My Cloud OS 5 cannot be downgraded to My Cloud OS 3.
 * All 3rd party apps including Twonky DLNA Media & iTunes Server will need to
   be reinstalled and their databases and indexes recreated. For more
   information, please refer to Answer ID 29396: My Cloud OS 5: How To Install
   3rd Party Apps
 * To find more information about My Cloud OS 5 firmware, please refer to the My
   Cloud OS 5 Firmware Release Notes
 * To find more information about firmware availbility and supported device,
   please refer to Answer ID 29230: My Cloud OS 5: Firmware Availability and
   Supported Devices
 * Before upgrading, please review Answer ID 29389: My Cloud OS 5: Feature
   Differences Between My Cloud OS 3 and My Cloud OS 5 for more details on
   feature differences and My Cloud OS 3 apps that will no longer be available.
 * Twonky DLNA Server v8.2.1 installed on My Cloud OS 5 and higher no longer
   contain the Twonky Thumbnail Utility (TTU) tool and does not support
   extracting thumbnails from video content by default. For more information,
   please refer to Answer ID 29845 My Cloud OS 5: Twonky Video Thumbnails Not
   Displayed
 * Please check the following article for Windows, Printers, Scanners, Media
   Servers and Players not detecting a My Cloud after updating to OS 5. Answer
   ID 29985 My Cloud OS 5: TV, Printers, Scanners, IP Camera and Media Players
   Cannot Connect
 * Best Practice for My Cloud OS 5 Cloud Access and Indexing
 * My Cloud OS 5 HTTPS Redirects Explained


 1.  Before updating to My Cloud OS 5, your device must be updated to Firmware
     2.41.116 or higher.
      
     * Download firmware version 2.41.116 for your My Cloud model from the WD
       Support Website to your local computer
     * Login to your My Cloud dashboard as "admin" user
       For assistance accessing the Dashboard, please refer to Answer ID 27432
       How to Access the Dashboard on a My Cloud Device
     * Click Settings
     * Click Firmware
     * Click Manual Update from File
     * Browse to the downloaded firmware file
       Select the firmware image file and Click Open to start the firmware
       update process
     * Click Install and Reboot and wait for the update and reboot process to
       complete
 2.  Log into the My Cloud dashboard
     For assistance accessing the Dashboard, please refer to Answer ID 27432:
     How to Access the Dashboard on a My Cloud Device
     
     
     
 3.  Click the Box NEW OS 5 AVAILABLE
     
     

     

 4.  Introducing My Cloud OS 5
     Click Next to continue the update process
     Click Update Later to cancel the OS 5 update process.
     
     

     

 5.  Things to know
     One Way Migration
     
     
     Important: Upgrading to My Cloud OS 5 is a one Way Migration.
     There will no option to revert back to OS 3.
     
     
     
     NAS App Reinstall
     You will need to reinstall the Apps you have
     Click Next
     
     

     

 6.  New cloud account needed after the upgrade
     Click Next
     
     

     

     
     
 7.  Ready To Upgrade?
     Installion is 5 minutes
     Reconfigure is 15 minutes
     Click Start Upgrade
     
     

     

     
     
 8.  Upgrading to OS 5... Firmware will download

     Important: Do not unplug your device during upgrade installation.

     
     

     

     
     
 9.  Upgrading to OS 5... Firmware will Upgraged
     
     

     

 10. Upgrade Complete. Device will reboot
     
     

     

 11. Type OS 3 password
     Click Next
     
     

     

     
     
 12. End User License Agreement
     Review the End User License Agreement Click I Agree
     
     

     

     
     
 13. Create a New Password for My Cloud OS 5
     Click Next
     
     

     

     
     
 14. Update password for local NAS users
     Create a new password for local NAS users.
     Click Skip this user if the password should be set later.
     Click Next
     
     

     

     
     
     
     
     
 15. Set Time zone
     Select the time zone from the list
     Click Next
     
     

     

     
     
     
     
     
 16. Access from anywhere
     To skip the Cloud Access Configuration, Click Skip Cloud Access
     To configure the remote access, Click Continue
     
     

     

     
     
 17. Create cloud account
     Fill out the form and add an email address to use it for cloud account.
     If the account is already created for any other device (including WD My
     Cloud OS5, My Cloud Home or Sandisk ibi), click Sign in with exisitng My
     Cloud OS 5 cloud account and Sign in to the created account.
     
     

     

     
     
 18. Enable Cloud access for your network shares
     By selecting the share folder, the web/mobile access will be enabled for
     that specific folder. This selection will enable the indexing process on
     the your My Cloud OS 5.
     for more information about indexing process, please refer to Answer ID
     30021: My Cloud OS 5 Cloud Access Content Indexing FAQ
     Click Next
     
     

     

     
     
 19. Sign-in Successful
     Click Next
     
     

     

     
     
 20. Optimized video playback for cloud access
     This process will pre-generate a short clip file of your video and store
     them in My Cloud device for play back later.
     By selecting Yes, the deive will generate the a short clip of your video
     files.
     For more information, please refer to Answer ID 30042: My Cloud OS 5: Web
     and Mobile App Image, Audio and Video Playback
     
     Important: Optimizing Video Playback is only supported on My Cloud
     PR2100/PR4100 and it is not supported on any other My Cloud device.
     
     
     

     
     
 21. Analytics opt-in
     To opt-in the analytics click Agree to share
     Otherwise click Do not share
     
     

     

     
     
 22. Almost finished
     Click Go to Apps
     
     

     

     
     
 23. Click Reinstall to install the app that was installed on the OS 3.
     
     

     

     
     
 24. Dashboard View
     The device will start indexing the content when Cloud accounts are created
     for remote access of content in the web and mobile apps.
     For more information regarding indexing, please refer to:
     
     * Answer ID:29836 My Cloud OS 5 Indexing in Progress Message
     * Answer ID:29223 My Cloud OS 5 User Share Indexing
      
     
     


 25. NEXT STEPS
     
     Add users and enable remote access: Please refer to Answer ID 29448 My
     Cloud OS: 5 How to Add Users and Enable Remote Access
     Access to My Cloud OS 5 Web App: Click here
     Download My Cloud OS 5 iOS Mobile App: Click here
     Download My Cloud OS 5 Android Mobile App: Click here
     Download My Cloud OS 5 Android Mobile App (China): Click here
     My Cloud OS 5: Online User Guide and Solutions: Click here
     My Cloud OS 5: 3rd Party Apps Matrix: Click here

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APPLIED PRODUCTS:

My Cloud My Cloud EX2100 My Cloud DL4100 My Cloud Mirror (Gen 2) My Cloud EX4100
My Cloud PR2100 My Cloud EX2 Ultra My Cloud DL2100 My Cloud PR4100



Published 09/22/2020  |   Updated 07/21/2021




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RELATED ANSWERS

 * How to Access the Dashboard on a My Cloud Device
 * My Cloud OS 5: How to Manually Update From My Cloud OS 3
 * My Cloud OS 5: How to Update Manually From My Cloud OS 3 Without Internet
   Connection
 * WD Cloud OS 5: How to Update To WD Cloud OS 5
 * How to Auto Update Firmware on a My Cloud



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