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Submitted URL: http://stonly.com/
Effective URL: https://stonly.com/
Submission: On November 12 via api from DE — Scanned from DE
Effective URL: https://stonly.com/
Submission: On November 12 via api from DE — Scanned from DE
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Continue without agreeing → With your agreement, we and our 7 partners use cookies or similar technologies to store, access, and process personal data like your visit on this website, IP addresses and cookie identifiers. Some partners do not ask for your consent to process your data and rely on their legitimate business interest. You can withdraw your consent or object to data processing based on legitimate interest at any time by clicking on “Learn More” or in our Privacy Policy on this website. We and our partners process data for the following purposesPersonalised advertising and content, advertising and content measurement, audience research and services development , Store and/or access information on a device, Technical cookies Learn More →Agree and close * Platform * Solutions * Resources * Pricing Sign in See Stonly in action YOUR PATH TO CUSTOMER SERVICE AUTOMATION Adaptive knowledge, AI and process automation to resolve every customer issue faster and better. Get a demo THOUSANDS OF COMPANIES SUPPORT MILLIONS OF CUSTOMERS WITH STONLY 20 % Reduction in resolution time 50 % Decrease in support tickets 58 % Faster agent ramp time 58 % Faster agent ramp time 20 % Reduction in resolution time 50 % Decrease in support tickets 58 % Faster agent ramp time 20 % Reduction in resolution time 50 % Decrease in support tickets 58 % Faster agent ramp time * 1 * 2 * 3 88% OF CUSTOMERS WANT TO SELF-SERVE. ONLY 13% DO. 0% 0% 0% Contact support or abandon 0% Successfully self-serve Contact support or abandonSuccessfully self-serve 72% OF AGENTS STRUGGLE TO FIND THE INFORMATION NEEDED TO RESPOND TO CUSTOMERS. Frustration, escalations, mistakes Efficiency CONNECT PEOPLE WITH THE RIGHT KNOWLEDGE, WHEN AND WHERE THEY NEED IT CREATE KNOWLEDGE THAT CAN HANDLE EVERY CUSTOMER SCENARIO Make guideswalkthroughschecklistsand knowledge basesthat adapt to each customer’s needs and situation to provide the right resolution. Learn more about undefined Learn more about undefined DELIVER KNOWLEDGE CONTEXTUALLY SO IT GETS USED MORE OFTEN Give agentsthe guidance they need to solve each ticket in the flow of work. Empower customersto self-serve when and where they need help. Use your data to surface the right content every time. Learn more about undefined Learn more about undefined PROVIDE INSTANT, ACCURATE ANSWERS WITH AI Our AI leverages your knowledge to respond to each request with the ideal solution, be it an easy answer or more in-depth guidance. It works well for every question, even the most critical and complex ones. EASILY MAKE, MAINTAIN, AND MEASURE THE IMPACT OF YOUR KNOWLEDGE Stonly makes it easy to create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. ONE KNOWLEDGE PLATFORM FOR YOUR AGENTS AND CUSTOMERS RESOLVE CUSTOMER QUESTIONS INSTANTLY WITH AI-POWERED SELF-SERVICE Learn about self-serve support IMPROVE HANDLE TIME AND RESPONSE QUALITY WITH GUIDED DECISION TREES FOR YOUR AGENTS Learn about agent knowledge INTEGRATED WITH YOUR SUPPORT, DATA, AND KNOWLEDGE TOOLS DRIVE REAL RESULTS * Improve service speed and quality * Empower more customers to self-serve * Ramp agents faster with less time training * Increase customer satisfaction * Keep knowledge accurate and up to date OUR TEAM WILL HELP YOU MAKE AN IMPACT, FAST We’ve worked with over a thousand companies, and know how to create effective support knowledge. We’ll help you identify high impact opportunities and bring them to life. WANT TO SEE HOW MANY HOURS A WEEK YOUR SUPPORT TEAM COULD SAVE? We’ll create an ROI analysis for your company and show you the best playbooks for improving support efficiency. Get a demo SEE WHY TOP COMPANIES LOVE STONLY REMOTELOCK SLASHES NEW AGENT ONBOARDING TIME BY OVER 50% Read the story PERSONIO SERVES THOUSANDS OF CUSTOMERS FASTER AND MORE EFFECTIVELY Read the story See all customer stories English Platform Capabilities Interactive GuidesKnowledge BaseAI AnswersThe WidgetChecklistsContact FormsGuided ToursSurveys Integrations Zendesk IntegrationSalesforce Integration Use cases Customer Knowledge BaseAI ChatbotSelf-Serve TroubleshootingSupport Agent Decision TreesNew User Onboarding Solutions Support Agent KnowledgeSelf-Serve Support Industries Contact CentersInsuranceMarketplacesBanks & FinancialRetail Resources Resource LibraryTemplatesHelp CenterBlog Company About usJobs Platform Solutions Resources Company English Terms & ConditionsPrivacy PolicyLegal NoticeConsent Notice © 2024 Stonly. All rights reserved.