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Product Updates


WORK SMARTER WITH CONTENT INSIGHTS


UNTAP CONTENT KNOWLEDGE USING AI-POWERED INSIGHT THROUGH IDOL INTEGRATIONS WITH
OPENTEXT CONTENT SERVICES PLATFORMS

Lindsay SterrettApril 24, 2023
2 minute read


Content services platforms must support document management, automate business
processes, enable information governance and facilitate collaboration between
employees and external stakeholders to support an organization’s modern work
strategy. But as Forrester notes, “AI and machine learning (ML) still have the
potential to add more value to content management use cases,” including
automated data extraction and categorization, embedded knowledge and social
graphs, and the identification and protection of sensitive data[1]. With 61% of
employees saying AI helps improve their work productivity, it’s clear
intelligent content services play a central role in elevating employee
performance and helping them work smarter. 

Consider this common scenario: We all appreciate the ability to instantly share
documents as attachments in Microsoft Teams. But how do you ensure that
business-critical content ultimately makes its way back to your repository of
record? This is the pervasiveness of information sprawl; and it becomes true
chaos for employees who need to make sense of all this information in its
growing number of locations – whether your repository of records like OpenText™
Extended ECM or OpenText™ Documentum™, Microsoft® Teams, SharePoint or other
file shares; and ever-growing format types – whether video, images or audio
content.

Following the OpenText acquisition of Micro Focus, we have been hard at work to
deliver on our corporate mission to help customers gain more insight into their
information. Today, we’re pleased to announce Extended ECM and Documentum
customers can now gain more information advantage with IDOL, a market-leading
knowledge discovery and analytics platform. IDOL uncovers key insights stored
deep within your unstructured data with support for over 1,000 data formats. 

A knowledge graph provides a data visualization of content connections and
relationships to help users make smarter and faster decisions. 

This new integration empowers organizations to untap the rich knowledge and
connections hidden in their content with AI-powered insights. Leverage the power
of IDOL to:

 * Reduce content sprawl by automating the identification, data extraction and
   filing of business-critical content from third-party applications, including
   Microsoft Teams, SharePoint and external file shares to Extended ECM or
   Documentum.
 * Understand and enrich the metadata of unstructured content already stored in
   your Extended ECM or Documentum repository.
 * Provide users the insight they need to make smarter, faster decisions with
   elegant visualization of the connections and relationships surrounding your
   content via a knowledge graph.

--------------------------------------------------------------------------------

Be sure to join us at OpenText World EMEA to see this exciting new integration
with IDOL and many more innovations in action in the keynote sessions.

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

[1] Forrester, The Five Key Trends That Will Shape Your 2022 To 2023 Content
Services Strategy, September 8, 2022.


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investment, increase adoption, and achieve business goals with Cloud Editions
(CE).

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Lindsay SterrettApril 24, 2023
2 minute read



LINDSAY STERRETT

Lindsay Sterrett is Senior Director of Content Services Product Marketing. With
more than 12 years of experience as a software marketing leader, Lindsay leads a
global team responsible for the product marketing strategy for OpenText Content
Cloud, including OpenText Extended ECM, Documentum and Core Content, capture
solutions, and diverse industry and business applications. Her areas of
expertise include B2B and B2C marketing strategy, demand generation,
partnerships, in-app product experiences and customer lifecycle marketing. She
is based in Southern California and holds a B.A. from the University of
California, Los Angeles.



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