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Services and Support

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Paycor Support


SERVICES + SUPPORT

If you’re a payroll or HR admin using Paycor software, or you’re an employee of
a company that partners with Paycor, this section will answer almost any
question you can think of. If you don’t see your question here, visit the Paycor
Support Center to contact us or use our enhanced knowledge base.




For EmployeesFor Administrators
TabsFor EmployeesFor Administrators


FAQS

If you need additional help or your question hasn’t been answered, search for
more details on the Employee Knowledge base. To access, navigate to Perform ->
Get Help -> My Knowledgebase or go to support.paycor.com. Paycor Customer
Service can only assist registered account administrators for your organization.


CHANGE PASSWORD:

 1. Sign in on https://hcm.paycor.com/authentication/signin with your existing
    password
 2. Click on My Settings in the top right corner
 3. Under Security, click on the link to “Change Your Password…“


FORGOT OR DON’T KNOW YOUR PASSWORD:

 1. Go to www.paycor.com, and click on Sign In.
 2. Skip the Username and Password fields
 3. Click on the “Forgot your Password?” link
 4. Then follow the on-screen instructions.


UPDATE DIRECT DEPOSIT INFORMATION:

We can help with that. But first, your company HR or payroll administrator must
grant you access to edit your direct deposit information. Once you’ve received
access:

 1. Go to www.paycor.com, and click on Sign In.
 2. From the menu, go to Profile Summary
 3. Click on Compensation
 4. Click on Direct Deposits
 5. Update your information

If you need immediate help, please reach out to your company administrator.


I FORGOT MY USERNAME:

You came to the right place! Please click here to recover your username. You
will be directed to a page where you will enter the email address you used to
register. Then, you will receive an email with your username.


WHEN WILL MY W-2 BE AVAILABLE?

Paycor will mail all W-2 forms before the end of January. Your W-2 will be
available online at www.paycor.com within four days of leaving Paycor’s offices
(roughly around the same time you receive a physical copy in the mail). You can
download or print your W-2 from www.paycor.com at that time.

Note: If you can’t access your W-2 online or have not received a physical copy
by January 31, contact your employer’s HR administrator.


EMPLOYEE SUMMARY AND SETTINGS: THE BASICS.

Need to access your paystub? View personal information? Here are some helpful
tips to view your employee information in Paycor.

 1. Go to www.paycor.com and click Sign In.
 2. Enter your User Name and Password and click the Sign In button.
 3. Hover over Me. Then, click on Profile Summary.

Here, you can view specific details about you, including your contact
information, paystubs and compensation history.


PTO BALANCE OR BENEFITS QUESTIONS.

Please reach out to your company’s HR or payroll administrator for support.


HOW DO I VIEW MY PAYCHECK?

 1. Go to www.paycor.com and click on Sign In.
 2. From the menu, go to Pay Stubs
 3. Click on View PDF for the check needed.

To learn more about Pay Stub, check out the Interactive Pay Stub.


FAQS

If your question is not answered below, you can get help by logging in to the
Paycor Support Center and searching our expanded knowledge base. You can also
live chat with a Paycor advocate. If you still need help, you can call us at
855-565-3285 Monday through Friday, between 8am and 8pm EST for Payroll and 8am
and 6pm EST for all other products.


HOW TO FIND YOUR CLIENT ID:

 1. To find your client ID, navigate to your Pay Employee or Configure Company
    menu options under the Company tab. 
 2. At the top, under the tabs, you will see what client ID you are logged in
    to. 
 3. You can also navigate to the Home tab and you will see the current Client ID
    that you are logged into just below the blue “Contact Us” button.


PASSWORD RESET:

To change your existing password:

 1. Sign in on www.paycor.com with your existing password
 2. Click on My Settings in the top right corner
 3. Under Security, click on the link to “Change Your Password…”


FORGOT OR DON’T KNOW YOUR PASSWORD:

 1. Go to www.paycor.com, and click on Sign In.
 2. Skip the Username and Password fields
 3. Click on the “Forgot your Password?” link
 4. Then follow the on-screen instructions.


NEW EMPLOYEE INFO, TAXES:

It is necessary to add a tax code at the company level first in order to later
use that tax code for an employee.

If you wish to edit whether a tax is currently calculating for an employee,
change the Calculate setting between ON or OFF.

Steps:

 1. Click Manage Employees.
 2. Double-click the employee receiving a new deduction.
 3. Click Compensation from the navigation menu on the left.
 4. Select Taxes.
 5. System will display taxes already assigned to the employee and their default
    details. Make any necessary changes.
 6. Review the settings, and then click Save.

Download Guide: Taxes

If configuring Taxes for a member of the Clergy, download this guide: Tax Setup
for Clergy (Manage Employees)


ADDING A MANUAL CHECK:

Users are able to record manual checks issued to employees at any time. Although
Paycor is not issuing the check to the employee (the employer is doing this
on-site), users must enter the information into the system to ensure accurate
YTD (Year-To-Date) totals.

Users may also print the check if they have purchased check stock from one of
Paycor’s designated vendors.

Download Guide: Adding a Manual Check


UPDATING DIRECT DEPOSIT INFO:

As an administrator, you are able to set up Net Direct Deposits or Partial
Direct Deposits for any employee.

Steps for an administrator:

 1. Click on Manage Employees.
 2. Double-click the employee receiving the new deduction.
 3. Click Compensation from the navigation menu on the left.
 4. Select Direct Deposit.
 5. All direct deposit accounts attached to this employee will be displayed.
    Modify and add as needed.
 6. Verify the banking information is correct and click Save.

Download Guide: Direct Deposits


CHANGING OR UPDATING CHECK DATES:

The Select Payrun screen in the Pay Employees module displays current and future
payruns which can be accessed in order to process payroll.

Many users will only have one client in Perform, but if you have multiple
clients follow these steps to select the proper client.

In the Pay Employees module, click the Select Client dropdown to view all
clients available to you. Select the appropriate client. The scheduled payruns
for the selected client will then display. It is important to always verify that
the correct client, payroll, and paygroup are being selected.

Learn how to:

 * Selecting a Client
 * Selecting a Payrun
 * Adding a Payrun
 * Edit Payrun Dates
 * Resetting a Payrun
 * Import Job Costing information
 * Paying Retroactive Pay to Employees (Perform Payroll, Perform HR and Perform
   Time customers only)

Download Guides: Payruns, Processing a Payrun, Importing Job Costing
Information, Automatic Retroactive Pay


VOIDS AND STOP PAYMENTS OF CHECKS:

Users have the ability to view compensation history for each individual
employee. Compensation can be viewed as individual pay stubs, or as a period
summary. In addition, users with the proper security privileges will be able to
void checks for an employee when necessary.

If the check you wish to void was issued in a prior quarter, you will see a
message indicating that this could result in necessary changes to the tax
information that was filed for the quarter.

Steps to void a check:

 1. In the Manage Employees area, select the appropriate employee and click
    their name.
 2. In the left navigation, select Compensation. Then click on Compensation
    History.
 3. Select the Pay Stubs page.
 4. Locate the appropriate check, and click the Void button.
 5. This voided check will be added to the next scheduled payrun.
 6. Once the payrun is processed, the voided check will still appear but will
    have a line through it. Additionally, a new line will be added with the
    check details in italics showings the successfully voided transaction.

Download Guide: Employee Compensation History


HOW TO SET UP A 1099 EMPLOYEE:

An individual may receive a 1099 for a variety of reasons with the most common
being they are an independent contractor for a company.

The type of 1099 may vary based on from where the income is coming. Typical
reasons for a 1099 come from Independent Contractors, interest and dividends,
withdrawals on retirement account, rent, royalties, or even some government
payments.

Steps:

 1. Set up the appropriate 1099 earning code
 2. Configure Settings then Save
 3. Add the policy to an employee

Download Guide: 1099s


SETTING UP HEALTH SAVINGS ACCOUNTS (HSA):

Health Savings Accounts are for individual employees, under the age of 65, in a
high deductible health plan. The plan’s deductible and out of pocket expenses
must following guidelines you can find online.

Learn more:

 * Reporting Requirements on W-2
 * Questions to ask before setting up your HSA Contributions
 * Employee Contributions
 * Employer Contributions
 * HSA Exemptions

Download Guide: Setting Up Health Savings Accounts


REGISTER FOR A USERNAME:

When you are granted with employee level access in Perform, an administrator at
your company creates a record in Perform where your personal, contact, and other
information is stored. When that happens, you should receive instructions on how
to register so that you can access and update your information as designated by
your employer.

Download Guide: Register for a Username


HOW TO REQUEST A COPY OF PAYCOR’S SOC 1 OR SOC 2:

If you are a Paycor customer and would like a copy of Paycor’s SOC 1 or SOC 2,
please visit the Paycor Support Center here. All Paycor Administrators have
access to the Paycor Support Center by logging into Paycor.com and clicking on
Get Help.

For CPAs of current Paycor customers, please ask your client to download the
forms using the instructions above.

If you are no longer a customer of Paycor and are needing a copy Paycor’s SOC1
or SOC2, please email deactivationsupport@paycor.com for assistance.


HOW TO LINK EMPLOYEE RECORDS:

The Link Employee records feature allows you to view and link employee profiles
that have the same Social Security number. This gives the ability to allow for
demographic information of the same employee to flow between multiple client
IDs.

Alternatively, this feature allows for an easy way to view and correct the SSN
for profiles with the same SSN within a company relationship if the profiles are
not the same person.

Download Guide: Link Employee Records


WHEN WILL MY W-2 BE AVAILABLE?

Paycor will mail all W-2 forms before the end of January. Your W-2 will be
available online on www.paycor.com within four days of leaving Paycor offices
(roughly around the same time you receive a physical copy in the mail); you can
download or print your W-2 from www.paycor.com at that time.

NOTE: If you aren’t seeing your W-2 online or have not received a physical copy
by January 31, contact your HR or payroll representative.


PAYCOR CUSTOMER SERVICE HOURS:

If your question is not answered here, you can get help by logging in to the
Paycor Support Center and searching our expanded knowledge base. You can also
live chat with a Paycor advocate. If you still need help, you can call us
at 855-565-3285 Monday through Friday, between 8am and 8pm EST for Payroll and
8am and 6pm EST for all other products.


WHERE CAN PAYCOR RECRUITING (FORMERLY NEWTON SOFTWARE) CLIENTS GO FOR SUPPORT?

You have access to the Knowledge Base, complete with articles, training videos,
and screenshots for you to reference at any time.


UNDERSTANDING THE PAYCHECK:

Where to locate Paystub.

 1. Go to www.paycor.com and click on Sign In.
 2. From the menu, go to Pay Stubs
 3. Click on View PDF for the check needed.

To learn more about Pay Stub, check out the Interactive Pay Stub.

NEED EXTRA HELP OR WANT TO TALK?

Customers call 855-565-3285

If you are a Paycor Administrator you can contact Paycor Support by calling us
at 855-565-3285 Monday through Friday, 8am to 8pm EST.

Additional Support?

Employees of organizations that partner with Paycor should contact their HR
administrator.


CUSTOMER HUB

“Take Care of Customers” is Paycor’s most important guiding principle. Learn how
we support and empower our customers.

Learn More

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    * HR Center of Excellence
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    * Refer Paycor
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   *Represents approximately 29,000 corporate clients covering 40,000 businesses
   employing people







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