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Call recordings. Win-loss insights. All in one place. Learn More Solutions USe Cases WIN-LOSS ANALYSIS Learn how win-loss will increase your win rate. CHURN ANALYSIS Boost customer retention by partnering with Clozd. Clozd for ... Sales Product Marketing Executives Marketing Sales Ops EXPLORE OUR PROVEN WIN-LOSS SOLUTIONS Win more revenue by understanding deeply why your buyers buy and customers churn. Product PLATFORM OVERVIEW Learn what the Clozd Platform can do for you. CONSULTING Work with the industry's top win-loss experts. Product Features Gather Feedback Analyze Data Share Insights INNOVATIVE TECH AND TALENTED PEOPLE Clozd’s tech and people help you drive strategic change from win-loss insights. Resources Learn Win-Loss: Resources Customer Stories ROI Calculator Win Loss Week HEADING Start or improve your current win-loss program. Visit Win Loss 101 Company About Us Careers LEARN MORE ABOUT WHO WE ARE Explore what it would be like to work at Clozd, and browse our current job openings. Talk With Us Log In SOLUTIONS Win more revenue by understanding deeply why your buyers buy and customers churn. PRODUCT Clozd's tech and people help you drive strategic change from win-loss insights. RESOURCES COMPANY Talk With Us Log In Back SOLUTIONS Use Case WIN-LOSS ANALYSIS Learn how win-loss with Clozd will increase your win rate. CHURN ANALYSIS Boost customer retention by partnering with Clozd Clozd for ... SALES LEADERS PRODUCT MARKETERS EXECUTIVES MARKETING LEADERS SALES OPERATIONS Talk With Us Log In Back PRODUCT CLOZD PLATFORM Learn how we automate win-loss, deliver actionable insights, and help you win more. OUR CONSULTANTS Passionate win-loss experts to help guide your program. Product Features Gather Feedback Analyze Data Share Insights Talk With Us Log In Back RESOURCES LEARN WIN-LOSS: RESOURCES CUSTOMER STORIES ROI CALCULATOR WIN LOSS WEEK Talk With Us Log In Back COMPANY ABOUT US CAREERS Talk With Us Log In PRIVACY POLICY This notice is issued by Clozd, Inc. (“Clozd”, “we”, “us”, and “our”) and explains how we may process your personal data. This notice may be amended or updated from time to time. Please check back regularly for updates. This notice is addressed to individuals outside our company with whom we interact, including customers, site visitors, research participants, and other users of our services (together, “you”). Your privacy is important to us. This Privacy Policy discloses our information practices relating to our website, data collection services, and software tools. I. Collection and Use of Personal Data Clozd is a consulting and software services provider that carries out data collection and analysis on behalf of our contracted clients to help them understand why they win and lose sales opportunities. In carrying out these services, we may collect or obtain personal data about you either directly from you (e.g., voluntarily filling out a website form), in the course of our relationship with you (e.g., voluntarily participating in a win-loss interview), or from our clients. The personal data we capture and store is limited to basic details which may include your name, work email address, company name, and browser data (e.g., browser type, IP address, operating system, etc.) as well as any views or opinions you voluntarily share with us via telephone interview and/or web survey. Whenever personal data is acquired directly from you (e.g., voluntarily filling out a website form) Clozd will process the data for its own business purposes such as monitoring website activity, responding to requests for information, and/or typical sales and marketing activities to promote our products and services to you. Whenever personal data is acquired indirectly (e.g., transferred from a client in order to facilitate research and analysis) Clozd will only process your data for the specific research purposes contracted for by the client. Thus, all personal data is collected on the basis of either prior consent or the legitimate business interests of our contracted clients in seeking your consent to participate in business-related research activities. There is no material likelihood of any adverse impact on your interest, fundamental rights, or freedoms as a result of the collection and processing of your personal data. Clozd does not collect or process any sensitive personal data, as defined by the Global Data Protection Regulation (GDPR) and prohibits its clients from sharing sensitive personal information. II. Protection & Processing of Personal Data Clozd does not sell or share your personal data to third parties. All data is stored and processed with commercially reasonable security measures consistent with industry standards in place to protect against the loss, misuse, and interception of information by third parties. Clozd holds its physical hosting facilities to these same standards. Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement commercially reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk, and you are responsible for ensuring that any personal data that you send to us is sent securely. Clozd also imposes strict internal controls over employees with access to systems used in the storage and processing of personal data. Such access is granted on a “need-to-know” basis only. All employees are required to sign and abide by Clozd’s internal data privacy and confidentiality agreement. Please note that we may disclose your personal data to: legal and regulatory authorities, our contracted clients (e.g., solely with your consent to the client for whom we are conducting the research), any party as necessary in connection with legal proceedings, any party as necessary for investigating, detecting or preventing criminal offenses, any purchaser of our business, and any third party providers of advertising, plugins or content used on our web site. If we engage a third-party processor to process your personal data for any legitimate business purpose, the processor will be one of the entities identified at www.clozd.com/privacy/subprocessors. Each of these processors have sophisticated data protection processes in place to protect the confidentiality and security of the personal data, and to comply with the requirements under applicable law. If you are located outside of the United States, you should be aware that the personal data you provide to us is being transmitted to us and processed in the United States, and will be protected subject to this Privacy Policy and United States laws. Where we transfer your personal data from the EEA to recipients located outside the EEA who are not in adequate jurisdictions, we do so on the basis of standard contractual clauses. III. Data Retention & Erasure We take every reasonable step to ensure that your personal data is only retained for as long as it is needed for the performance of our contractual obligations, to make its services available to you, for us to comply with our statutory obligations resulting from applicable laws, and to fulfill the purposes outlined in this Privacy Policy, at which time we will either (i) permanently delete or destroy the relevant personal data, or (ii) anonymize the relevant personal data. You have many rights relating to your personal data that we store and process, including: • The right not to provide personal data (e.g., we will always provide a conspicuous opt-out capability with research requests); • The right of access to your personal data; • The right to request rectification of inaccuracies; • The right to request the erasure, or restriction of processing, of your personal data; • The right to object to the processing of your personal data; • The right to have your personal data transferred to another controller; • The right to withdraw consent; and, • The right to lodge complaints with data protection authorities. We may require proof of your identity before we can give effect to these rights. To make any request, relating to these rights, please direct your specific request to security@clozd.com. Some requests may require the confirmation of additional facts (e.g., a determination of whether any processing is non-compliant with applicable law) and we will investigate your request reasonably promptly, before deciding what action to take. IV. Cookies and Similar Technologies When you visit our web site we may place cookies onto your device, or read cookies already on your device, subject always to obtaining your consent, where required, in accordance with applicable law. We use cookies to record information about your device, your browser and, in some cases, your preferences and browsing habits. We may process your personal data through cookies and similar technologies. For further information, visit allaboutcookies.org. V. Opt Out We may process your personal data in order to contact you via email, telephone, direct mail, or other communication formats to invite you to participate in research on behalf of our clients. In so doing, we will provide a functional and conspicuous opt out mechanism. You may unsubscribe (e.g., opt out) by simply clicking on the unsubscribe link included in each email we send. After you unsubscribe, we will no longer contact you. In the event that another client legitimately provides us your personal data and requests we contact you, we will do so. To permanently opt out of all communication and invitations from Clozd, across all current and future Clozd clients, you may submit your request to security@clozd.com at any time. You will receive confirmation, reasonably promptly, that you have been successfully opted out of all future communications from us. VI. Global Data Protection Regulation (GDPR) As has been outlined herein, Clozd complies with all GDPR requirements and values these regulations as important frameworks for establishing data privacy. As such, Clozd applies the same privacy practices to all personal data captured on behalf of all users globally. VI. Contact Information For additional requests or information regarding this privacy policy, please contact us at security@clozd.com. Daryl Pinkal Chief Technology Officer Clozd, Inc. 1881 W Traverse Mountain Pkwy Suite E #550 Lehi, UT 84043 ©2023 Clozd Inc. COMPANY About Us Careers Talk With Us Log In RESOURCES FAQ: How To Do Win-Loss GDPR Compliance Privacy Policy Terms Of Use WIN-LOSS CONTENT Learn Win-Loss: Resources Win-Loss Analysis Guide State of Win-loss Analysis Report Four Pillars Of Effective Win-Loss COMPANY About UsCareersTalk With UsLog In RESOURCES Win-Loss GuideGDPR CompliancePrivacy PolicyTerms Of Use POPULAR BLOG POSTS Learn Win-Loss: ResourcesWin-Loss Analysis GuideState Of Win-Loss Analysis ReportFour Pillars Of Effective Win-Loss ©2023 Clozd Inc. By continuing to browse our site, you consent to our use of cookies. Learn More Accept