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 * Product
   
   
   SIMPLE
   POWERFUL
   PERSONAL
   
   Meet the platform
   
   
   AI TOOLS
   YOUR TEAM
   WILL LOVE
   
   See all AI features
   
   
   EMPOWER YOUR TEAM
   
   InboxApps & IntegrationsInsights & Analytics
   
   EMPOWER YOUR CUSTOMERS
   
   Self-serviceNEWProactive Messaging
   
   
   DELIVERING DELIGHT, NOT MORE AI HYPE
   
   Read more on the blog
 * Solutions
   
   
   CUSTOMER SUPPORT
   
   Delight your customers
   
   
   
   EMAIL MANAGEMENT
   
   Supercharge your team
   
   
   
   INDUSTRIES
   
   
   SaaS
   
   Ecomm
   
   Financial Services
   EducationMediaHealthcareProfessional ServicesLogisticsProperty
   ManagementManufacturingReal Estate
 * Resources
   
   
   HELP SCOUT BLOG
   
   Tips and actionable content
   
   
   
   GUIDES & TOOLS
   
   Resources to help you grow
   
   
   
   JOIN A LIVE CLASS
   
   Free training and demos
   
   
   
   GET INSPIRED
   
   The SupportiveIn the WorksCustomer StoriesSoftware Buyer's Guide
   
   BECOME A POWER USER
   
   Partner ProgramHelp CenterDev Docs
   
   
   BUILDING YOUR AI SUPPORT STACK
   
   Get the free guide
 * Company
   
   
   ABOUT US
   
   Our history and values
   
   
   
   CAREERS
   
   Join the team
   
   
   
   DIG DEEPER
   
   Help Scout for GoodDiversity, Equity, and InclusionCustomer Champions
   
   
   CRAFTING CULTURE AT HELP SCOUT
   
   Download the free guide
 * Pricing
 * Login
 * Free Trial
 * 

SIMPLE
POWERFUL
PERSONAL

Meet the platform


AI TOOLS
YOUR TEAM
WILL LOVE

See all AI features


EMPOWER YOUR TEAM

InboxApps & IntegrationsInsights & Analytics

EMPOWER YOUR CUSTOMERS

Self-serviceNEWProactive Messaging


DELIVERING DELIGHT, NOT MORE AI HYPE

Read more on the blog

CUSTOMER SUPPORT

Delight your customers



EMAIL MANAGEMENT

Supercharge your team



INDUSTRIES


SaaS

Ecomm

Financial Services
EducationMediaHealthcareProfessional ServicesLogisticsProperty
ManagementManufacturingReal Estate

HELP SCOUT BLOG

Tips and actionable content



GUIDES & TOOLS

Resources to help you grow



JOIN A LIVE CLASS

Free training and demos



GET INSPIRED

The SupportiveIn the WorksCustomer StoriesSoftware Buyer's Guide

BECOME A POWER USER

Partner ProgramHelp CenterDev Docs


BUILDING YOUR AI SUPPORT STACK

Get the free guide

ABOUT US

Our history and values



CAREERS

Join the team



DIG DEEPER

Help Scout for GoodDiversity, Equity, and InclusionCustomer Champions


CRAFTING CULTURE AT HELP SCOUT

Download the free guide


THE SIMPLE AND POWERFUL
CUSTOMER SUPPORT PLATFORM

Keep your team in sync with a shared inbox, chat with customers live, and create
your own help center — all in one place.




OUTSTANDING SUPPORT WITH A PERSONAL TOUCH

Delivering exceptional support requires great people and the right products.
Help the team move faster and give customers instant answers with our all-in-one
platform.

Start your free trial

POWER YOUR TEAM

Power your team



EMPOWER CUSTOMERS

Empower customers


15min


Send a first reply in less than an hour, become a power user in a day.

56%


Respond to 56% more customer messages in the first year.

25%


Our customers’ CSAT scores are 25% higher than the industry average.

The best way to get to know Help Scout is to start a free trial.

Get a sneak peek

> Our team was able to teach themselves Help Scout in a day. It’s like using a
> shared email inbox — just way more robust and better looking.

BRIANNE HENDERLONG

VP of Brand Experience




THE FUTURE IS STILL
CUSTOMER-FIRST

AI may be changing the world, but our founding belief is as true now as it was
13 years ago: Great customer support is great for business.

Delivering great support means putting your team and customers first. That’s why
our platform will never be “AI-first.” We’re invested in AI tools that enhance
the customer experience by helping teams craft better replies and answer common
questions faster.

AI isn’t a magic wand for customer service.

Hype cycles breed empty promises. Despite the headlines, the people on your
customer-facing teams have never been more critical to the success of your
growing business. We build tools for those teams to do their best work, which
means more than just adding AI.

It means making sure your team never misses an opportunity to deliver a personal
touch when it matters most. Outsourcing those moments to AI may save a few bucks
now, but it will cost you over time.

Doing right by the customer never goes out of style.

We’re not allowing ourselves to be biased by AI peer pressure. We’re more
committed than ever to giving customers, and the teams who support them, our
complete focus.

When new technology is progressing quickly, it’s important to work with a
partner who values what you do. We believe customers will always come first. If
you do too, you’ve come to the right place.


GET STARTED

Learn the platform in less than an hour.
Become a power user in less than a day.


Try for Free

Book a Demo

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MessagingOminchannel SupportAutomationMobile

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SUPPORT

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© 2024 Help Scout
The all-in-one platform for delightful conversations