www.coastappliances.ca Open in urlscan Pro
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Vaughan Change
Open • Thursday 9am - 7pm
905-224-0688
 * Laundry
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 * Dishwashers
 * Small Appliances
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Call us at 1-866-COAST20 (262-7820)
connect@coastappliances.ca

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Shop our products
Laundry
* Washers
    
  * Front Load
  * Top Load
  * Compact
* Dryers
    
  * Electric
  * Gas
* All-In-One
* Laundry Centers
* Stackable Washer And Dryers
* Washer & Dryer Sets
    
  * Amana
  * Asko
  * Blomberg
  * Electrolux
  * Gorenje
  * LG
  * Maytag
  * Samsung
  * Whirlpool
* Washer and Dryer Accessories
Fridges
* French Door
* Top Mount
* Bottom Mount
* Side by Side
* Under Counter
* Built-in
* Freezerless Refrigerators
* Wine Refrigerator
* Refrigerator Accessories
Freezers
* Chest
* Upright
* Under Counter Ice Makers
Cooking
* Ranges
    
  * Electric
  * Induction
  * Gas
  * Dual Fuel
* Cooktops
    
  * Electric
  * Induction
  * Gas
  * Downdraft
* Wall Ovens
    
  * Single
  * Double
  * Combination
  * Warming
  * Steam
  * Speed
* Microwaves
    
  * Over the Range
  * Countertop
  * Built-in and Drawer
* Ventilation
    
  * Wall Mount
  * Under Cabinet
  * Downdraft
  * Island
  * Blowers & Inserts
* BBQs
    
  * BBQ Grill
* Pizza Ovens
* Cooking Accessories
Dishwashers
* Built-in
* Compact
* Portable
* Dishwasher Accessories
Small Appliances
* Air Conditioner
* Mixers
* Coffee Machines
    
  * Countertop
  * Built-in
* Countertop Ovens
Open Box
* Open Box Cooktops
* Open Box Dishwashers
* Open Box Dryers
* Open Box Microwaves
* Open Box Ranges
* Open Box Refrigerators
* Open Box Ventilation
* Open Box Wall Ovens
* Open Box Washers
BrandsSaleClearance





SUPPORT

Sales

Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays



HAVE QUESTIONS?
OUR EXPERTS HAVE ANSWERS.

Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays


905-224-0688


CHAT WITH A LIVE AGENT



Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays


Chat Now
Customer Service

Monday to Friday: 8:00 AM - 5:00 PM PT
Closed statutory holidays



CUSTOMER CARE

Monday to Friday: 8:00 AM - 5:00 PM PT
Closed statutory holidays


1-866-COAST20


CUSTOMER CARE



Out of our business hours?
For generial inquiries please email:





connect@coastappliances.ca


SERVICE REPAIR



For warranty claims and service inquiries within the first 30 days of delivery
contact:





service@coastappliances.ca
 


SALES

Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays



HAVE QUESTIONS?
OUR EXPERTS HAVE ANSWERS.

Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays


905-224-0688


CHAT WITH A LIVE AGENT



Monday to Sunday: 9:00 AM - 5:00 PM local time
Closed statutory holidays


Chat Now
 


CUSTOMER SERVICE

Monday to Friday: 8:00 AM - 5:00 PM PT
Closed statutory holidays



CUSTOMER CARE

Monday to Friday: 8:00 AM - 5:00 PM PT
Closed statutory holidays


1-866-COAST20


CUSTOMER CARE



Out of our business hours?
For generial inquiries please email:





connect@coastappliances.ca


SERVICE REPAIR



For warranty claims and service inquiries within the first 30 days of delivery
contact:





service@coastappliances.ca

Search the questions below for information regarding our products, policies, and
procedures.
If you don't see what you're looking for, get in touch with us.


FREQUENTLY ASKED QUESTIONS


PRODUCT

Is my appliance still under warranty?

Most manufacturers provide 1-year parts and labour warranty. Some higher-end
products might offer longer warranty periods. Start by checking the
manufacturer’s web site for details or contact us here at Coast, we will be glad
to help you.

What if the appliance I want is out of stock?

Provided the appliance is a current product and available from the manufacturer,
we will do our best to get it on order and delivered to you as quickly as
possible.

Why don’t you carry the brand/appliance I want?

Coast Appliances represents over 50 manufacturers and brands of appliances. We
do our best to try and make sure that we have a full representation of every
type of appliance you could possibly want, but sometimes there just isn’t enough
space in our stores or warehouses to try and stock every brand. If there is
something specific you were looking for but didn’t see, please ask us!

A recall has been issued on my appliance. What do I do?

Appliance recalls happen rarely, but when they do it is usually best to contact
the manufacturer of the product directly via their web site or by phone. They
have programs and systems in place to get you the most accurate information
about your recalled product.


SHOPPING IN-STORE AND ONLINE

Can I cancel / change my order?

Yes, you can cancel or change your order. To do this, you will need to contact
your nearest Coast branch no less than 48 hours before your scheduled delivery.
A Coast representative will assist you in changes you may need. Please note that
cancellation of Special Order products or changes made within 48 hours of your
scheduled delivery date may incur extra costs.

How do I arrange delivery and installation of an appliance I buy online?

After you place your order online, one of our Online Customer Service Experts
will contact you to discuss the details of your order, arrange delivery and/or
recommend the best course of action for installation. 
Please note that additional installation charges will apply.

Do you carry the same products online as in store?

We have a greater selection in store than we do online. If you are looking for
something you don’t see online, that doesn’t mean we don’t have it! Please make
sure to contact or visit one of our retail locations to better assist you.

Are your prices the same online and in store?

Yes, with rare exceptions the prices you see online will be the prices that you
see in the store.

Do you offer financing?

Yes! Financing is available in 6 months or 1-year terms. Please visit our Online
Financing page or contact your local branch for more details.


DELIVERY AND INSTALLATION

Where is my delivery?

If you ordered your appliance(s) online, please contact us by phone or online
chat to look into your delivery status.
If you ordered your appliance(s) from your local store, please contact your
Sales Expert to look into your delivery status.

How do I make sure the appliance I want will fit in my home?

Product measurements are provided in detail on the specific products page with
an illustrated guide to help clarify each measurement.

Where do I buy parts for my appliance?

Your local branch carries many replacement water and air filters. For any other
parts, please call 1-866-254-6872. Business hours for our parts line are Monday
to Friday 9am-7pm (EST) and Saturday 9am-1pm (EST) excluding holidays.

How long will it take to receive my order?

Order times may vary depending upon whether the product you have ordered is
available in your local warehouse or not. For product that is in stock, you can
expect to receive it within 2-4 days. Any product that needs to be ordered in
will take a minimum 8 weeks depending on the product and manufacturer.

What if my appliance arrives damaged?

It’s not pleasant, but it does happen. Should your product arrive damaged,
please let the delivery drivers know right away so they can note it and inform
your salesperson. Depending on the extent of the damage we will make a decision
that works best for you.

How do I get rid of my old appliances?

Removal and recycling of your old appliance can be arranged as well. Please
mention that you require this service at the time of purchase and it will be
arranged as part of your delivery. For online purchases – Removal can be added
to your cart in the checkout process. 
Please note that all appliances being removed by Coast must be disconnected
prior to pickup.


RETURNS AND EXCHANGES

What is your return and exchange policy?

You can find our return and exchange policy here.

How do I return an appliance that was delivered and dropped off at my house?

At Coast, we strive to provide you with the appliances that will meet your
needs; however, if you are not satisfied, you can return or exchange your
appliance within 7 days of delivery, under the following conditions*

 * New, unopened product can be returned without restocking fees
 * A 30% restocking fee will be applied to any open product that has been
   authorized for return
 * Delivery and installation costs are non-refundable
 * Additional delivery fees may apply for any returns & exchanges
 * Special Order products are not eligible for return
 * For purchases made in-store, please contact the branch
 * For purchases made online, please contact customer service

Can I sell back or trade in old appliances?

Coast does not buy or re-sell a customer used appliances, nor do we accept them
as trade-ins towards new appliances.


SERVICES

Please note that Manufacturers, Parts Supply Companies and Servicers across
Canada have been experiencing beyond normal delays due to higher-than-normal
service volumes and production delays for replacement parts. Wait times may be
affected and are beyond our control.  

Here are some tips to help you with shopping during a supply shortage.

 

Warranty Service for Appliances

At Coast Appliances, we know how frustrating it can be when your appliances are
not working as expected. We will assist in guiding you through the correct
programs to speed up and simplify the process for you. Please note that we are
Third Party coordinators, utilizing Authorized Servicers in your local area and
initiating the warranty claim with the manufacturer for our customers.

To initiate your service ticket within the first 30 days after delivery, please
contact us at 1-866-COAST20 (1-866-262-7820), connect@coastappliances.ca and
include full name, sales invoice copy/# - located on the top corner of your
invoice, address, contact details, brand, model #, serial # and description of
the service issue. For more information please call us at 1-866-262-7820 Beyond
30 days customers must contact the manufacturer directly.

Extended Warranty Service for Appliances

For initiating Service when you have purchased an extended service plan through
Coast Appliances, you may either follow the instructions above for Warranty
Service and we will help with this process; or you can communicate directly with
the Extended Warranty Company to initiate and receive updates. To initiate a
service ticket, please contact 1-866-913-1350 or use  www.fileaclaim.ca to use
their online form.

Out of Warranty Service for Appliances

For service of products outside of the manufacturer warranty, we can guide you
to the best options in your area; however, we are unable to coordinate out of
warranty service at this time. Please contact us at 1-866-COAST20
(1-866-262-7820), connect@coastappliances.ca or through our online chat to find
a servicer near you.




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want and the expertise they need.

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Since 1978, Coast Appliances has been supplying Canadians with the brands they
want and the expertise they need.

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