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DATA PROTECTION, PRIVACY AND COOKIES

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DATA PROTECTION, PRIVACY AND COOKIES


IN THIS SECTION:

 1. You are here: Disclaimer Disclaimer
 2. You are here: Privacy statement and data protection Privacy statement and
    data protection
 3. You are here: Privacy information for specific services Privacy information
    for specific services
 4. You are here: Fraud and crime prevention Fraud and crime prevention
 5. You are here: Copyright Copyright
 6. You are here: Email, the website and the use of Cookies Email, the website
    and the use of Cookies
 7. You are here: Complaints Complaints




DISCLAIMER



Camden Council is committed to the highest standard of quality information and
every attempt has been made to present up-to-date and accurate information.

However, Camden Council gives no warranty as to the accuracy of the information
on this website and accepts no liability for any loss, damage or inconvenience
caused as a result of reliance on such information.

Although Camden Council takes all reasonable measures to ensure that the
information provided to it from third parties is not defamatory or offensive,
Camden Council cannot control the content or take responsibility for pages
maintained by external providers.

Please note that the inclusion of an organisation does not constitute and should
not be taken as a recommendation by Camden of the organisation or an indication
that Camden Council agree with or in any way share the organisation's
objectives, principles or operational methods. Therefore contact and subsequent
engagement with any of the organisations listed is a matter entirely for the
user to be undertaken at the user's discretion and entirely at their own risk.

 * Next page Privacy statement and data protection


PRIVACY STATEMENT AND DATA PROTECTION




INTRODUCTION

As a Local Authority and Data Controller, London Borough of Camden collects,
holds and processes a considerable amount of information, including personal
information about residents, people it provides services to, and other people.
It does this to provide its services in the most effective and efficient way
that it can.

The Council recognises that it has a duty to people whose information it holds
to treat that information responsibly, keep it safe and secure, and process it
correctly and proportionately. This privacy notice explains how we use any
personal information we collect about you.

Our main contact details can be found here

If you would like general information about Data Protection, the law and good
practice please visit the Information Commissioner’s website. The Information
Commissioner is the Data Protection statutory governing body for England and
Wales.


WHO IS OUR DATA PROTECTION OFFICER?

The Council’s Data Protection Officer is Andrew Maughan who is the council’s
Borough Solicitor. He can be contacted at dpo@camden.gov.uk

What information do we collect about you and for what purpose?

We may collect personal data about you which covers basic details such as name,
address, telephone number, and date of birth. We also collect some sensitive
information such as ethnicity and religious beliefs, but only where it is
required to provide a service or for monitoring equality of both for customers
and employees. We will always explain to you why and how this information will
be used.

Specific details about the purposes and legal basis for our processing of
personal data can be found in our Information Asset Register.

We process personal information to enable us to provide a range of government
services to local people and businesses, and some of the most significant areas
are for example its roles in education and in providing schools, providing care
and support for the vulnerable and looking after and improving the environment.
However this also includes:

 * maintaining our own accounts and records
 * supporting and managing our employees
 * promoting the services we provide
 * marketing our local tourism
 * carrying out health and public awareness campaigns
 * managing our property
 * providing leisure and cultural services
 * provision of education
 * carrying out surveys
 * administering the assessment and collection of taxes and other revenue
   including
 * benefits and grants
 * planning, licensing, registration and regulatory activities
 * local fraud initiatives
 * the provision of social services
 * crime prevention and prosecution offenders including the use of CCTV
 * corporate administration and all activities we are required to carry out as a
   data
 * controller and public authority
 * undertaking research
 * the provision of all commercial services including the administration and
   enforcement
 * of parking regulations and restrictions
 * the provision of all non-commercial activities including refuse collections
   from
 * residential properties,
 * internal financial support and corporate functions
 * managing archived records for historical and research reasons
 * data matching under local and national fraud initiatives
 * Legal Services Borough Solicitor

If you would like to know more about the Council’s functions and duties please
see the Council’s website

We will process personal data for the following purposes:

 * For the purpose to which you provided the information. (e.g. processing
   information given on a housing application form for the purpose of processing
   your application), and to monitor the Council’s performance in responding to
   your request.
 * To allow the Council to be able to communicate and provide services
   appropriate to your needs, e.g. to be able to arrange suitable access
   arrangements where you have mobility difficulties
 * To ensure that the Council meets its legal requirements, under a range of
   laws including relating to diversity and equality (see Equalities) and health
   and safety
 * Where necessary for the Council’s Law Enforcement functions, e.g. licensing,
   planning enforcement, trading standards, food safety, etc. where the Council
   is legally obliged to undertake such processing
 * Where the processing is necessary for Camden to comply with its legal
   obligations, e.g. the prevention and/or detection of crime, safeguarding etc
   (for more details see Prevention and Detection of Crime)
 * To process financial transactions to and from the Council including grants,
   payments and benefits, or where the Council works alongside other government
   bodies, e.g. Department for Works and Pensions
 * Where you have consented to the processing or for the purpose of a contract
   you have entered into with us
 * Where you have agreed for the purpose of consulting, informing and assessing
   your opinion about our products and services
 * Where necessary to protect individuals from harm or injury
 * Where otherwise permitted under data protection legislation e.g. disclosure
   to comply with legal obligations.

Departments in Camden that have personal and sensitive information on you will
only allow designated officers to access or process this information. If an
external agency asks us to provide any information that is sensitive and
personal to you we will only disclose it once we have your specific consent to
do so or where we are legally required or legally able to do so.

Camden Council may also use your personal data, after it has been anonymised, to
allow the statistical analysis of data to allow the Council to effectively
target and plan the provision of services (see Collecting Information
Automatically)

Our aim is to provide you with a service that does not require you to repeat
basic information each time you contact Camden, which is the main point of
contact between you and us.

Contact Camden


FURTHER PROCESSING

If we wish to use your personal data for a new purpose, not in line with the
purpose you originally gave it to us for, then we will provide you with a new
notice explaining this new use prior to commencing the processing and setting
out the relevant purposes and processing conditions. Where necessary, we will
seek your prior consent to the new processing.


CONTACT CAMDEN

As part of the Council’s drive towards increasing customer satisfaction with its
services we try to encourage people to contact us via Contact Camden. When you
telephone Camden (particularly for the first time) you will talk to one of our
Contact Camden officers. They will ask you for information which will be shared
within the council in order for us to deliver services for you. Failure to
provide this information might affect how we can support you in line with our
responsibilities. In some cases you may also be asked to give consent to the use
of the information for wider purposes. If this is the case we will explain why
we want that information and what we will use it for. We will stick to what we
have agreed.

For some of our services we need to collect information from you so we can
contact you or to provide the service. The information that you provide will be
logged on our database for future reference and this information may be accessed
by other departments within the Council. This central system will record any
change to your details, so that once you have told one council department you do
not have to repeat this information.

When you contact the council by phone, we record your call for training,
monitoring, quality assurance and compliance purposes. Our legal basis for
processing is Article 6(1)(e) Public task and Article 9(2)(g) Substantial public
interest under the General Data Protection Regulation. We may refer to
recordings to clarify details of conversations, to monitor staff performance and
to improve on customer experience and quality of service. We keep voice
recordings for the current year plus 1 year and call records for the current
year plus 3 years and then delete in line with our retention schedule. There may
be occasions when we need to keep recordings for longer, for example when
further investigation is needed into a matter you have contacted us about.


OTHER CALL RECORDINGS

The following services routinely record details of phone calls made to and from
them using Microsoft Teams for training, quality, and compliance purposes:

 * Careline
 * CCTV at Holmes Road
 * Service desk
 * Passenger Accessible Transport Service (PATS)
 * Repairs

The council retains information about the caller’s number, the date, time,
duration and content (voice recording) of calls.

Our legal basis for processing the data under the GDPR and retention period is
the same as for calls made to Contact Camden (see above).


COUNCIL HOUSING VIDEO DOOR ENTRY SYSTEM

A new door entry system is being installed in council properties to enhance
security and provide the residents that are called with a view of the person
that is calling them and whether they want to provide access.  The new system is
called an IP Guard system.  Visitors to council residential properties will have
their data relayed to the resident’s mobile phone (or a small council provided
receiving device for those without smart phones).  The footage will not be
retained by the council.  

There is more detail for tenants in the housing privacy notice. This information
is provided to alert people who may visit council properties that such a system
is in use. 


WHEN DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?

The Council may disclose personal data to third parties, but only where:

 * it is necessary to comply with a legal obligation, or
 * where permitted under data protection legislation, e.g. where the disclosure
   is necessary for the purposes of the prevention and/or detection of crime; or
 * where it is necessary to allow a third party working for or on behalf of the
   Council and/or to provide services to you. The information you provide us may
   be shared with other Local Authorities, the Department of Work and Pensions
   (DWP), HMRC and the Home Office. There will be times that the information
   will be disclosed to our partner organisations that provide services on
   behalf of Camden. Once your details are no longer required they will be
   deleted securely. The Council will take all reasonable steps to make sure
   personal data we hold is kept safe. Were your information is disclosed to a
   third party, the Council will seek to ensure they have sufficient systems and
   procedures in place to keep your data safe and prevent its loss.

Where the Council seeks to disclose sensitive personal data about you, (such as
medical details) to third parties, we will do so only with your prior express
consent or where we are legally required or allowed to do.

If you choose to complete any of our online forms, Camden Council will not use
the personal information you give us for marketing purposes without first
gaining your consent. We may pass your details on to third party service
providers who are contracted to Camden Council in the course of dealing with
your request Eg a homecare agency. These third parties are obliged to keep your
details secure, will use them only to fulfil the request and will dispose of the
information at the appropriate time.

No personal information you have given us will be passed on to third parties for
commercial purposes.

Our policy is that all information will be shared among officers and other
agencies where the legal framework allows it, if this will help to improve the
service you receive and to develop other services.


EQUALITIES

The Council is under legal duties to have regard to the impact of its policies
and operation upon various groups based on factors such as age, sex, ethnic
origin, race, sexual orientation. Gathering and analysing statistics on these
factors allows the Council to ensure it implements and designs its policies in
as fair a way as it can. It regularly prepares equality impact assessments on
particular polices to ensure that those policies do not unfairly impact upon any
groups and it also uses them to ensure that it complies with its duty to promote
relations between different groups. Such statistical data does not allow for the
individual identification of any specific person and it will not impact upon any
individual’s particular entitlement to services and or facilities.


HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data for no longer than reasonably necessary and in line
with our corporate data retention schedule


WAYS OF COMMUNICATING WITH US SECURELY

We give you the option of using a secure transmission method to send us the
following types of personal data:

 * Primary personal data (such as name and contact details)
 * Identifiers (such as credit card details, website password)

The two tools that are available to Camden Officers are Egress and CJSM. These
tools will be used to securely share your personal information with you. Egress
is free software and is available to use by all organisations and individuals.
Further details on Egress and CJSM are available from the council by email
dpa@camden.gov.uk

All our employees and data processors with access to, and associated with the
processing of, personal data are obliged to respect the confidentiality of our
customers’ personal data.

We ensure that your personal data will not be disclosed to government
institutions and authorities except if required or permitted by law or other
regulation.


SECURITY OF YOUR INFORMATION

In deciding what personal data to collect, hold and use, the Council is
committed to ensuring that it will:

 * Recognise that any personal data handled by Camden is held on behalf of that
   person and that we ensure we respect that responsibility
 * Adopt and maintain high standards in respect of the handling and use of that
   personal data
 * Only collect, hold and use personal data where it is necessary and
   proportionate to do so
 * Securely delete any personal data when no longer needed
 * Keep your personal data secure and safe
 * Not unnecessarily and without good reason, infringe the privacy of those upon
   behalf we hold data
 * Consider and address the privacy risks first when planning to use or hold
   personal information in new ways, such as when introducing new systems
 * Be open and transparent with individuals about how we use their information
   and who we give it to
 * Make it easy for individuals to access and correct their personal information
   (see Your rights)
 * Ensure that there is effective safeguards and systems in place to make sure
   personal information is kept securely and does not fall into the wrong hands
 * Provide training to staff who handle personal information and treat it as a
   disciplinary matter if they misuse or don’t look after personal information
   properly
 * Put appropriate financial and human resources into looking after personal
   information to make sure we can live up to our promises
 * Have a robust data breach reporting procedure that effectively manages the
   risks and includes actions to minimise a similar breach occurring again.
 * Regularly check that we are living up to our promises and report on how we
   are doing


TRANSFER OF DATA ABROAD

We may transfer your personal information outside the EU. If we do, you can
expect a similar degree of protection in respect of your personal information.


YOUR RIGHTS

Unless subject to an exemption under data protection legislation you have the
following rights with respect to your personal data:

 * The right to request a copy of your personal data which the Council holds
   about you
 * The right to request that the Council corrects any personal data if it is
   found to be inaccurate or out of date
 * The right to request your personal data is erased where it is no longer
   necessary for the Council to retain such data
 * The right to withdraw your consent to the processing at any time, but only if
   we have relied on your consent to process your data when you supplied it to
   us
 * The right, in certain circumstances, to request that the Council provide you
   with your personal data and where possible, to transmit that data directly to
   another data controller, (known as the right to data portability). [Note:
   this only applies where the processing is based on consent or is necessary
   for the performance of a contract with you and in either case the Council
   processes the data by automated means]
 * The right, where there is a dispute in relation to the accuracy or processing
   of your personal data, to request a restriction is placed on further
   processing
 * The right, in certain circumstances, to object to the processing of personal
   data. [Note: this only applies where processing is based on legitimate
   interests (or the performance of a task in the public interest/exercise of
   official authority); direct marketing and processing for the purposes of
   scientific/historical research and statistics]
 * The right to lodge a complaint with the Information Commissioners Office. See
   Complaints

Find out more about your rights.


REVIEW OF THIS STATEMENT

Camden will keep this privacy statement under regular review. If this statement
changes in any way, we will place an updated version on this page and take steps
to communicate any changes to you, where appropriate.

 * Previous page Disclaimer
 * Next page Privacy information for specific services


PRIVACY INFORMATION FOR SPECIFIC SERVICES




ON THIS PAGE:

 * Families with Complex Needs
 * Sharing Basic Details across Council Services - Camden Residents’ Index (CRI
 * Homelessness
 * LIFT Dashboard
 * Council Tax data sharing with ONS (Office of National Statistics)
 * Child protection information sharing project (CP-IS)
 * The Rogue Landlord and Agent Checker
 * Facebook
 * Data sharing with MHCLG to evaluate rough sleeping support during and after
   the COVID-19 2020 Spring lockdown
 * Counter Terrorism- Channel Panel
 * Parking Operations 
 * Energy Grant Processing
 * Virtual School head role extension to children with a social worker
 * Proactive contacting of vulnerable council tenants about mould/damp problems
 * Integrated Front Door (Children’s Services Contact Centre) 
 * Cost of living campaign
 * Home loss compensation payment offsets
 * Early help services
 * Tenant participation scheme
 * Camden Early Years Quality Support and Training Hub 
 * 'Energiesprong’ model pilot
 * Breast screening project for people with learning disabilities
 * Social housing decarbonisation fund scheme
 * Webcasting of council meetings, and recordings made of them by the public
 * Benefits service 
 * Housing allocations
 * Camden Food Poverty Alliance Coordinator
 * Transport Strategy
 * Air quality monitor loans


FAMILIES WITH COMPLEX NEEDS

Camden Council is part of the Government’s initiative for families with complex
needs. This aims to support families struggling to cope who are facing multiple
challenges.

The Council will be identifying those families with the most pressing and
complex needs. This will involve some sharing of information between council
departments and with other organisations. Any such sharing will be done
proportionately and lawfully for the purpose of identifying those families who
most need this support. Sharing will be done to ensure that services are better
coordinated and focused for those families.

Further information on the Government’s Trouble Families Programme can be found
at on the GOV.UK website.

For further information on Camden’s work in this area, contact 020 7974 1786.
You can also view and download the following privacy notice:

 * Camden Troubled Families Privacy Notice


SHARING BASIC DETAILS ACROSS COUNCIL SERVICES - CAMDEN RESIDENTS’ INDEX (CRI)

Camden Council aims to provide you with efficient and timely services and to do
this we need to co-ordinate our services. To achieve this, we use Camden
Residents’ Index (CRI).   The CRI is a system that enables the council to link
together citizen records from different source systems across the Council to
give a single view of the citizen, also called a Golden Record. The system
generates a view of a citizen’s involvement with different services across the
council.

The CRI also displays the household view, pivoted around the address. Only
records that have been active within the last two years will be included. No
data is actually held in CRI so any changes to the data (as well as retention
policies) are applied within the source systems. There is no third party access
to CRI.

Systems that feed data into CRI include: Electoral Roll, Council Tax, Housing
Benefits, Adult and Children’s Social Care system, Pupil database (Schools
Admissions, SEN and Inclusions system), Parking Permits, Accessible Transport
(Freedom Passes), Libraries, Contact Camden, Housing, Youth Offending, Early
Years and the Connexions data.

Information provided to Camden Safety Net is not displayed in the CRI (although
it is used for reporting purposes behind the scenes, eg. by the Resilient
Families team). Data displayed in CRI includes basic demographic data (name,
address, DOB, sex, marital status, ethnicity, contact details, source system
reference numbers including NINO, NHS number, Unique Pupil number, and some
flags (eg. disability, caution flag etc). The information displayed in CRI is
used for:

 * safeguarding purposes (for example to alert social workers if a new adult
   moves into the household – a recommendation following the tragic Baby P case)
 * to improve customer care (eg. seamless electoral registration)
 * to detect and prevent fraud (eg. illegal subletting)
 * for online verification of some services (eg. online housing account for
   council tenants and the renewal of Freedom Passes).

Approximately 300 staff across the council have access to CRI. Their access is
tailored on a need to know basis and the majority of the system users will only
access the Adults’ records. Access to children’s records is restricted to
children’s services staff (the complex families teams, children missing
education, safeguarding, admissions fraud etc), system administrators and audit
teams. Additionally, the system has the ability to shield records such as
records restricted in the source system, or staff or celebrity records.


HOMELESSNESS

The Homelessness Reduction Act was brought into effect throughout England on 3rd
April 2018.

As part of putting this new Act into practice, Local Authorities have been asked
to provide the Government with some specific data in order to help them with a
study called ‘Understanding more about what causes homelessness and how well
homelessness services meet peoples’ needs’.


LIFT DASHBOARD

The Council’s Benefits, Council Tax and Housing teams will share data with each
other and with an organisation called Policy in Practice to maintain a Low
Income Family Tracker dashboard with the aim of identifying residents who are at
risk of homelessness and/or poverty.  The dashboard enables analysis of
anonymised data to enable the council to understand the volume and geographical
location of low income families at risk of financial hardship and eviction.  The
information shared is resilience indicators to identify those at risk of
homelessness and/or poverty. These resilience indicators including income,
economic, disability and benefit status, rent arrears, Council Tax data, pension
credit uptake, discretionary housing payments, those impacted by the Local
Housing Allowance. It also includes eligibility for free school meals, pension
credit, free healthy start food vouchers, and watersure tariff. Names,
addresses, telephone numbers and email addresses will also be shared so that
those at risk of homelessness can be identified and contacted. Where agreed,
personal data may then be used by designated council officers to contact
residents with offers of appropriate support such as maximising benefit income,
homeless prevention,  targeting of hardship payments and make referrals for debt
advice.

Financial resilience data derived from data held by the services listed above
will also be shared with other services such as Social Care to enable the
identification of people known to those services who are at risk of becoming
homeless or experiencing poverty. This will be done so that these individuals
may be offered additional support to prevent poverty or homelessness.

The Welfare Reform Act 2012 and Social Security (Information-sharing in relation
to Welfare Services) Amendment and Prescribed Bodies Regulations 2013 enables a
local authority to share data between relevant departments in order to prevent
or reduce homelessness and/or poverty, award local welfare assistance, support
disabled and adult social care users to access financial assistance and to
support children.  The sharing of data with Policy in Practice has been approved
by the Department for Work and Pensions and the use cases are consistent with
the Memorandum of Understanding on data sharing between Camden Council and the
DWP.
 


COUNCIL TAX DATA SHARING WITH ONS (OFFICE OF NATIONAL STATISTICS)

Camden, along with most local authorities, has entered into a Data Sharing
Agreement (DSA) with ONS around council tax data. For this project ONS will
require a monthly extract of Council Tax data from every Local Authority in
Great Britain. This extract of the required variables is taken from the Local
Authorities Revenue and Benefit system. For all variables, except for payment
details, this is a snapshot from the day of extract.

ONS has advised that:

"Council tax data has been identified as an important administrative source for
quality assurance of the census. This is due to the level of detail in the data,
which will allow ONS to quality check the information collected for census,
against information in the Council Tax data, ensuring that the most accurate
information is used.

This will enable the ONS to improve a range of statistics. The data would allow
them to produce more accurate local level area population estimates, which would
bring improvements to the quality and timeliness of a range of other statistics
such as on housing, inequality and poverty. Statistics such as the Consumer
Price Index including owner occupiers housing costs (CPIH) would be improved
which could have a significant impact on standards of living. These will then
inform important changes in policy aimed at reducing poverty and improving
people’s standard of living. This DPIA covers the ONS acquisition of Council Tax
data from every local authority in England, Wales and Scotland."

The data to be shared is:

Variable description

UPRN: Unique Property Reference Number, if available.

PUR: Property Unique Reference, mandatory field.

Company/organisation or exors name: To include any organisations/companies or
executors that are paying the council tax for the property.

First name of primary liable party: Forename of council tax payer

Middle name/names of primary liable party: Any middle names held

Surname of Primary Liable Party: Surname of council tax payer

Full name of parties classed as liable or otherwise for CT: Full name of any
other named individual given, first name, middle name, surname order

Property Address and Postcode

Council tax band: Council tax band of property at time of extract

Provisional band: Flag to identify if CT band is provisional

Disabled band reduction: Council tax band of property with Disabled band
reduction

Annual council tax band cost / rate (exclusive of discounts): Gross annual
liable charge for the year at point of extract. The true gross annual charge as
if they have been in that property for the full year

Any council tax reduction paid to any current liable parties: Flag to indicate
whether any current liable parties have received reduction entitlement as at
extract date

Council Tax Reduction: Council tax reduction at extraction date, amount in
pounds and pence

Current liability date: Date that the current council tax payer (the live
account at extract date) started to pay council tax on this property

Exemption flag: Flag to indicate if the property is exempted from paying council
tax

Exemption type: The reason for the exemption (class of exemption)

Date exemption applied: Earliest date this exemption has been applied

Discount flag: Flag to indicate if the property is paying council tax at a
discounted rate or if a disregard is applied

Discount type: The reason for the discount

Discount value: Percentage discount given for entire year (at time of extract).
Decimal to account for local discounts

Date discount applied: Earliest date this discount has been applied of the
latest instance at the extract date

Disabled band reduction: Council tax band of property with Disabled band
reduction

Annual council tax band cost / rate (exclusive of discounts): Gross annual
liable charge for the year at point of extract. The true gross annual charge as
if they have been in that property for the full year

The legal basis has been identified as:　

Personal data: Article 6 1(e) processing is necessary for the performance of a
task carried out in the public interest or in the exercise of official authority
vested in the controller. The authority for ONS to produce, promote and
safeguard official statistics is found in the Statistics and Registration
Service Act 2007.

Special Category data: Article 9(2) (g) substantial public interest - processing
is necessary for reasons of substantial public interest, on the basis of law
which shall be proportionate to the aim pursued, respect the essence of the
right to data protection and provide for suitable and specific measures to
safeguard the fundamental rights and the interests of the data subject.  Use of
Article 9 2(g) requires that the Data Protection Act Section 10(3) be satisfied.
This requires that a condition within Schedule 1, Part 2 is met. This is
Statutory etc., and government purposes under Para 6(1)(2), the authority for
ONS to produce, promote and safeguard official statistics is found in the
Statistics and Registration Service Act 2007.

Please note:  Once data is received by ONS data subject rights effectively do
not apply partly as the data is not held by them in a way that allows
individuals to be identified (anonymised or pseudonymised) or is exempt from
certain rights due to their processing data for statistical purposes. Therefore,
if you want to object to this data being shared with ONS you will need to
contact the council DPO@camden.gov.uk and request to object to the sharing of
the data.  As the legal basis is not consent no prior consent is
required.　However, you can object to the processing by emailing the council and
your data will not be shared.

The council has undertaken a full DPIA for this and it can be viewed here.


CHILD PROTECTION INFORMATION SHARING PROJECT (CP-IS)

The child protection information sharing project is an NHS England national
initiative that has been developed to improve the protection of children known
to children’s social work services.

The project links the IT systems of NHS unscheduled care settings (hospital
emergency departments, out of hours GPs, walk in centres, minor injuries units,
paediatric wards, ambulance services and maternity units) to the IT systems used
by children’s social work so that information can be shared about children
subject to a child protection plan; children in care (looked after) and pregnant
women whose unborn child is subject to a pre-birth child protection plan.

Only basic details of the child will be shared including name, date of birth,
address and whether they are looked after or subject to a child protection or
pre-birth plan. No details of why the child is subject to a child protection
plan or is looked after will be provided.

Medical staff will be able to access the system to check whether a child who is
being treated at their setting is on the list. Social services will receive an
electronic notification every time a child on the list has their name searched.

Medical staff will then contact social services to provide details of the reason
for the child being seen and whether any concerns have been identified.

CP-IS is a secure system and only authorised staff involved with the care of a
child can access the information.

The CP-IS system is governed by a national information sharing protocol which
provides the necessary safeguards for the handling of personal sensitive
information.


THE ROGUE LANDLORD AND AGENT CHECKER

Camden Council is part of the Greater London Authority’s (GLA) Rogue Landlord
and Agent Checker. All London councils have now agreed to participate in the
Rogue Landlord and Agent Checker. It publicly displays information about private
landlords and letting agents who have been prosecuted or fined by all London
Boroughs and the London Fire Brigade.

The Checker is a two-tier database hosted by the GLA. The first tier is for
general public access and gives details of landlords and letting agents with
unspent criminal convictions for housing-related offences under such legislation
as: Housing Act 2004, Housing Act 1985, Prevention of Damage by Pests Act 1949,
Environmental Protection Act 1990, Protection from Eviction Act 1977, Fraud Act
2006. 

The first tier includes information such as:

 * landlord/agent name,
 * part of home address: road name and first part of postcode.
 * address of property associated with the offence,
 * offence details, date of conviction, place of conviction(ie which court) and
   any sentence /fine

The second tier is for selected staff in Private Sector Housing teams at all
London local authorities, to view spent and unspent convictions, cautions, and
civil penalty notices (up to six years old) in addition to the information in
Tier 1.

The Checker will support Camden housing officers, environmental health officers,
fire brigade officers and trading standards officers in their enforcement
efforts, through information sharing and increased awareness amongst renters,
landlords and letting agents of the work that councils are doing locally to
crack down on criminal behaviour. The processing is considered to be necessary
in respect of the performance of our underlying statutory powers of enforcement
and for reasons of substantial public interest.

Information on the Checker will be shared from three London Borough of Camden
departments (private sector housing, trading standards and housing options) with
the other London Boroughs.

The database is a secure system and only authorised senior staff can edit and
add details on the database. Camden has an Information Sharing Procedure agreed
with the GLA relating to the Rogue Landlord and Agent Checker.

Further information can be obtained from the GLA.

You have rights under the General Data Protection Regulations and Data
Protection Act 2018 about data we hold about you. You can find more information
about your rights here and on the Information Commissioner’s website.


FACEBOOK

The legal basis for processing is Consent . By visiting one of the Council’s
Facebook pages, you consent to your personal information being processed. You do
not need a Facebook account to visit a page which we administer.

We use Facebook ‘Insights’ which provides us with statistics and insights to our
page.  We do not receive personal data through the Insights tool. The
information can only be seen by page administrators and helps us to understand
the types of actions people take on our page and helps us to better understand
page performance. Learn more about how Facebook processes your personal data for
Facebook Insights.

Facebook collects Cookies, which are small files stored on a user's computer and
is designed to recognise specific client and website interaction.  Cookies can
recognise your computer so you don't have to give the same information several
times, recognise you may already have given a username and password or measure
how people use the website.  

Cookies cannot be used to personally identify you.  You can learn more about how
Facebook uses Cookies here.


DATA SHARING WITH MHCLG TO EVALUATE ROUGH SLEEPING SUPPORT DURING AND AFTER THE
COVID-19 2020 SPRING LOCKDOWN

The Ministry of Housing, Communities and Local Government (MHCLG) is undertaking
an evaluation of the support provided to people sleeping rough or at risk of
sleeping rough during and after the COVID-19 national lockdown. Please see the
privacy notice here for further information about how the council and MHCLG will
process personal data as part of this research.


CHANNEL PANEL

Prevent is part of CONTEST, the Government’s counter-terrorism strategy and
concerns safeguarding and supporting those vulnerable to radicalisation. Its aim
is to reduce the threat to the UK from terrorism by stopping people becoming
terrorists or supporting terrorism.

Channel forms a key part of Prevent and Camden’s Channel Panel adopts a
multi-agency approach to identify and provide support to individuals who are at
risk of being drawn into terrorism. The police or local authority coordinate
activity by requesting relevant information from panel partners, including
social workers or the health services, about a referred individual.　 They will
use this information to make an initial assessment of the nature and extent of
the vulnerability of the person referred. The information will then be presented
to a Channel Panel.　 It does this in line with the requirements of HM
Government’s Channel Duty

The partners of a panel must cooperate with the panel and the police in carrying
out their functions for Channel. The duty to cooperate extends as far as is
compatible with the partners’ legal responsibilities in respect of their
functions. Compliance with the duty does not require or authorise the making of
a disclosure that would contravene the DPA 2018 or the GDPR.


PARKING OPERATIONS

See the full service privacy notice here


ENERGY GRANT PROCESSING

See the Social Housing Decarbonisation Fund (SHDF) privacy notice here


VIRTUAL SCHOOL HEAD ROLE EXTENSION TO CHILDREN WITH A SOCIAL WORKER 

Virtual School Heads have a strategic leadership role in promoting the
educational outcomes of the cohort of children with a social worker and those
who have previously had a social worker who are aged from 0 up to 18. We work
with agencies to understand and address the disadvantages that children with a
social worker can experience and help to demonstrate the benefits of attending
an education setting, with the aim of narrowing the attainment gap. Regularly
attending school or college is vital for children’s educational progress, for
their wellbeing, and for their wider development. For children with a social
worker, attending school was also a protective factor and throughout the
pandemic, during periods when schools have been open to all pupils, attendance
of children with a social worker has remained lower than that of all pupils and
regular attendance is important for improving outcomes. 

To effectively identify the needs of these children and ensure they can access
interventions that make a difference to their education, Virtual School
Heads will work with schools to identify children with low attendance and
promote professional practice for education settings to champion high levels of
support. The Virtual School will share the attendance data with the allocated
social workers to encourage effective information sharing and safeguarding. All
educational establishments and internal relevant departments are fully aware of
the project and understand the proposed collection and usage of the data.

Our legal basis for processing under the GDPR is Article 6(1)(e) public task
with the underlying law being Children Act 1989, Children and Families Act 2014
and the Localism Act 2011.


PROACTIVE CONTACTING OF VULNERABLE COUNCIL TENANTS ABOUT MOULD/DAMP PROBLEMS

As part of Camden’s statutory responsibilities and public commitment to
maintaining high quality properties that promote health and wellbeing, we may
pro-actively contact tenants living in council-owned or council-managed
properties to screen and assess needs relating to damp/mould problems. Personal
data about relevant risk factors such as age, household size/overcrowding,
presence of young children, and presence of underlying health conditions may be
processed to fulfil this obligation. Personal data may also be shared with
Kwest, an approved external third-party organisation for initial contact under
this purpose.

The legal basis for processing personal data is article 6(1)(c ) legal duty and
6(1)(e) public task, for special category data art 9(2) (b) Employment, social
security and social protection, with the Data Protection Act 2018 Schedule 1
Part 1 condition being para 1 Employment, social security and social protection;
and art 9(2) (g) Reasons of substantial public interest with the Data Protection
Act 2018 Schedule 1 Part 2 condition being para 6 Statutory and government
purposes and the underlying law for all being the Housing Act 1996 and the
Localism Act 2011.   


INTEGRATED FRONT DOOR (CHILDREN’S SERVICES CONTACT CENTRE) 

See the privacy notice here for information. 


COST OF LIVING CAMPAIGN 

In response to the cost of living crisis, we have developed a call to action for
people to donate to charities helping to support people through the
Cost-of-Living Crisis (COLC) in Camden. We will be writing to council tax payers
at Band G and H rated Council Tax properties only, to ask them, if they are in a
position to do so, to donate to Camden Giving and the Young Camden Foundation
which are two local charities involved in supporting people in the COLC. There
will also be other information about other ways to support initiatives
responding to the cost of living crisis in Camden, e.g. by volunteering or
donating food to food bank providers. 

This will involve processing the names and addresses of those residents in Band
G and H rated properties. Prior to writing out to the Band G and H council tax
payers, we will remove those who are Camden Council housing tenants, those who
receive council tax support and those in Council Tax arrears.  

The letter will also share information about cost-of-living crisis support
available in the borough, in case those receiving the letter are in need of
support.

The legal basis for personal data is public task article 6(1)(e) with the
underlying law being the Localism Act 2011. The Data Protection Act 2018
schedule 1 part 2 condition met is para 6 (Statutory and government purposes)
with the underlying law being the council’s well-being powers in the Localism
Act 2011.


HOME LOSS COMPENSATION PAYMENT OFFSETS

On estates facing major repair or improvement or where we need to move residents
due to severe disruption, and a home loss compensation payment is applied, the
Council will offset monies owing to the council from the home loss payment.
 Home loss payments are payable under the terms of the Land Compensation Act
1973 to owner-occupiers and tenants of dwellings displaced by compulsory
purchase or public redevelopment.  

Camden Council have a duty to protect public funds we administer which includes
the recovery of monies owed to the council through the landlord and tenant
relationship such as rent arrears and other tenancy related debts, and other
debts owed to the council such as sundry debts.  We will offset these debts
against the home loss payment. 

We will share information internally around debts owed to the council to enable
offsetting to be undertaken. The personal data will include name, address,
details of debt and amount of debt and information such as reference numbers. 

The legal basis for sharing the data is article 6(1)(e) (public task) with the
underlying law being the Land Compensation Act 1973 and the Localism Act 2011.
 No special category data or criminal offence data are expected to be shared. 


EARLY HELP SERVICES

See privacy notice here which includes Integrated Early Years, Family Support
and Complex Families and Integrated Youth Support Services (IYSS).


TENANT PARTICIPATION SCHEME

See privacy notice here for information about how your data is used.  


CAMDEN EARLY YEARS QUALITY SUPPORT AND TRAINING HUB 

Camden Organisational Development, Learning & Development (COD and L&D) provide
training and learning opportunities for Camden staff, Early Years Settings
(PVIs), Childminders and some external organisations. We use data to review,
manage and maintain records of booking, payment, attendance, and evaluation. We
will collect information if you choose to complete any forms or if you contact
us with requests or queries.

The Categories of Personal Data

 * Name 
 * Email address (business wherever possible) 
 * Employee name and email address 
 * Courses booked, attendance, outcomes

The legal basis for processing 

The legal basis for processing personal data is UK GDPR article 6(1)(e) public
task.  No special category data is being processed. 

The categories of recipients that the council has or will disclose the data to
We will share your name and job title only with contracted training providers if
they deliver you training. All trainers are obliged to keep your details
securely. We undertake general data matching or data sharing in certain areas
for the prevention or detection of crime, you can find out more information on
that at www.camden.gov.uk/privacy 

The criteria used to decide the retention period 

If you are employed by the London Borough of Camden and work with children or
vulnerable adults we will keep your personal data for the duration of your
employment plus 25 years. 

If you are employed by London Borough of Camden and do not work with children or
vulnerable adults we will retain records in line with Camden’s data retention
schedule for employees - the duration of employment plus seven years. 

If you work at an external organisation, we will keep your data while the
account is active and then for three years after the account is closed. 

We will not transfer your Personal Data outside the EU/EEA.


'ENERGIESPRONG’ MODEL PILOT

Camden Council is working in collaboration with the GLA to pilot an
‘Energiesprong’ model where we bring our social housing homes to a carbon net
zero standard, improve the energy efficiency and, therefore, reduce energy
bills. This is achieved by installing pre-built insulated walls, roofs which
incorporate solar panels, pre-built mini extensions which incorporate new heat
pumps built off site in a specialist factory. 

We will collate your information such as your name, contact details, and other
relevant details such as health/disability/language, and provide these to our
partnering contractor, United Living, who will use these details to assist with
access arrangements initially for surveys, and then construction works. The
contractor will also be able to use this information to better design the
construction/build based on any personal requirements. The completed project
will protect the residents against fuel poverty, improve the comfort of their
homes, assist the decarbonisation of the local electricity grid, and help meet
the local and national carbon net zero target. 

The legal basis which allows this activity is UK GDPR Article 6(1) (e) public
task. Special Category data UK GDPR Art 9 condition Art 9(2) (g) Reasons of
substantial public interest with the Data Protection Act 2018 Schedule 2 Part 2
conditions being para 6 Statutory and government purposes, with the underlying
laws Health and Safety at Work etc Act 1974 and Localism Act 2011.


BREAST SCREENING PROJECT FOR PEOPLE WITH LEARNING DISABILITIES

Camden Learning Disability Service are taking part in the NHSE & Cancer
Alliances project to improve breast screening participation for people with
disabilities.

The aim of the project is to improve the health outcomes for people with
learning disabilities by ensuring the breast screening programme has appropriate
patient data, such as level of learning disability and what reasonable
adjustments are needed to encourage people with breasts of eligible screening
age with learning disabilities who have not attended their breast screening
appointment to do so.  

The sharing of this information will support the provision of direct care to
people with breasts of eligible screening age. The data involved is:

 * name, address, contact details
 * NHS number 
 * category of learning disability 
 * level of support and reasonable adjustment required

WHO IS IT SHARED WITH?

The Royal Free Breast Screening Service.

THE LEGAL BASIS:

The legal basis is Article 6 (1)(e) public task for personal data.  Special
category data is Article 9(2)(h) Health or social care (with a basis in law)
with the Data Protection Act 2018 schedule 1 part 1 condition being para 2
health and social care purposes.


SOCIAL HOUSING DECARBONISATION FUND SCHEME 

See the privacy notice.


WEBCASTING OF COUNCIL MEETINGS, AND RECORDINGS MADE OF THEM BY THE PUBLIC

Council webcasting

The council may record Committee Meetings for webcasting live, via on demand
view, or both.  The Chair will advise attendees when recording/webcasting is
taking place. The personal data recorded will be the audio and video of the
meeting and participants, which may include public attendees.  The recordings
will be available at Camden Council - Civico.  The data is held for 12 months.

The council’s legal basis is article 6(1)(e) (public task), and where special
category data is recorded directly or indirectly (for example headwear or
visible religious symbols indicating religion, or disability aids indicating
disability) the legal basis is Art 9(2) (g) Reasons of substantial public
interest with the Data Protection Act 2018 Schedule 2 Part 2 conditions being
para 6 Statutory and government purposes, and the underpinning laws being the
Local Government Act 1972 and the Localism Act 2011.

Recording by the public

The Openness of Local Government Bodies Regulations 2014 gives the public the
right to film, audio record, take photos and use social media and the internet
to report on any meetings that are open to the public.  Members of the public
undertaking this are not part of the council’s area of Data Controllership, and
the council has no control over their recording or further use of such data.  If
members of the public are concerned by the actions of people recording in the
meeting such that it is causing disruption or distress they should bring it to
the Chair’s attention at the time, or if after the event they may consider
contacting the police if the behaviour was harassing or distressing, or the ICO
(see main privacy page for contact details) if there are complaints about the
member of the public’s publication etc of recordings made.


BENEFITS SERVICE

See the privacy notice  




HOUSING ALLOCATIONS RESEARCH

See the privacy notice 


CAMDEN FOOD POVERTY ALLIANCE COORDINATOR

The Camden Food Poverty Alliance (CFPA) is a collective of voluntary and
community sector organisations and Camden Council, who have come together to
communicate, collaborate, share ideas and learnings to tackle food poverty in
the borough. CFPA is an umbrella for two groups – the CFPA steering group and
Camden Food Network. CFPA are in the process of recruiting a coordinator (18
month initial post) who will be employed by an external VCS organisation (FEAST
With Us) to strengthen engagement in the alliance and support progress against
the CFPA Action Plan. FEAST With Us are a VCS organisation based in Camden who
provide access to nutritious meals (based on surplus food), nutrition education
and skills, for people experiencing food poverty.

The coordinator will undertake a number of activities including leading on all
CFPA communication (via email, newsletter, regular meetings and larger events).
This will require the use of data currently held by Camden Council, detailing
the information of those people who have signed up to be members or have shown
an interest in the work of the CFPA (e.g. by attending meetings/events, applying
for funding, residents who have assisted on panels). Camden Council will be
required to transfer this information, along with other contacts of the CFPA to
the new coordinator once in post.

The CFPA coordinator will lead on all CFPA communication and will use this data
for a number of activities including a regular newsletter, meetings and larger
events, and emails (e.g. to circulate details of funding opportunities) that are
of relevance to the individuals/organisations.

Personal data collected will include names, contact details and opinions.

Legal Basis:  Legal basis will be art 6(1)(e) public task, no special category
or criminal offence data will be processed.  Data processed for marketing
purposes which is not included in the Privacy and Electronic Communication
Regulations ‘soft opt-in’ will be under art 6(1)(a) consent.


TRANSPORT STRATEGY

See the privacy notice


AIR QUALITY MONITOR LOANS

The London Borough of Camden is collecting contact information and equalities
information of residents to carry out an air quality monitoring and awareness
raising project as part of the Future Neighbourhoods programme through
completion of a series of online or offline questionnaires. 

This information will be used to contact you regarding taking part in air
quality monitoring activities specifically the loaning of an air quality monitor
for use within your home or when out and about around the Somers Town area.  

The information will also be used in conjunction with air quality information
obtained from the air quality monitors themselves, as well as responses on
attitudes and behaviours related to air pollution and air quality. This
information will be anonymised and analysed to determine the impact of live air
quality information on air pollution reduction & exposure related attitudes and
behaviours within the home and when travelling around the area.  

Upon completion of a Registration of Interest Survey, the air quality team will
contact you to invite you to complete a Preliminary Questionnaire asking you
about your attitudes and behaviours related to air pollution production,
reduction, and exposure, and to arrange hosting a small air quality monitor for
a period of four weeks. After hosting the air quality monitor for four weeks,
you will then be invited to complete a Follow Up Questionnaire to ask you your
experience with the monitor and your attitudes and behaviours related to having
access to live air 
quality information.  

For more information, see full privacy notice for air quality monitor loans.


ADULT SOCIAL CARE

See the full privacy notice and easy read version here

 * Previous page Privacy statement and data protection
 * Next page Fraud and crime prevention


FRAUD AND CRIME PREVENTION




DATA MATCHING

Computerised data matching and analytics allows potentially fraudulent claims,
transactions, applications and payments to be identified. Where a match is found
and two or more records have contradictory or conflicting information, the
inconsistency will require further investigation. No assumption can be made as
to whether there is fraud, error or other explanation until an investigation is
carried out. Regardless, the data matching process is a proven way of helping to
ensure that records are up to date and accurate.


PREVENTION AND DETECTION OF CRIME

Camden Council is required by law to protect the public funds it administers
from the following services:

 * Council employee Payroll
 * Council employee Pensions
 * Electoral Register
 * Housing
 * Transport passes, including residents’ parking blue badges
 * Insurance Claimants
 * Housing and Council Tax Benefits
 * Licenses, e.g. market trader/ operator, and (new) personal licenses to supply
   alcohol
 * Council Tax
 * Leisure
 * Property (Planning, Business Rates)
 * Libraries
 * School admissions

We process and share the information provided to us to prevent and/or detect
potential fraud and crime, by both conducting our own Data Matching as well as
sharing this information with other public bodies, such as: the Department for
Work and Pensions, other Local Authorities, HM Revenues and Customs, and the
Police where required to be disclosed or under the relevant exemptions
concerning ‘crime and taxation’ and ‘Information required to be disclosed by law
etc or in connections with legal proceedings’ set out in Part 1 of Schedule 2 of
the Data Protection Act 2018.

Our legal basis for this is Article 6(1)(c) legal obligation and 6(1)(e) public
task. 

Our legal bases under Article 10 are:

Data Protection Act 2018 Schedule 1, Part 1, para 2(1) the processing is
necessary for health or social care purposes and (e)the provision of social
care;

Data Protection Act 2018 Schedule 1 Part 2:

 * paras 6 Statutory etc and government purposes, processing is necessary for
   the exercise of a function conferred on a person by an enactment or rule of
   law and  is necessary for reasons of substantial public interest
 * para 7 processing necessary for the administration of justice
 * para 10(1) Preventing or detecting unlawful acts, the processing is necessary
   for the purposes of the prevention or detection of an unlawful act

Data Protection Act 2018 schedule 1 part 3 Para 33, necessary for legal claims,
in connection with legal proceedings or in connection with legal rights

The Council’s approach to the prevention and detection of fraud is detailed in
the Council’s Anti-Fraud and Corruption Strategy, specifically section 4
“Preventing and Managing  the Risk of Fraud and Corruption".


THE NATIONAL FRAUD INITIATIVE (NFI)

The Cabinet Office currently requires Camden Council to participate in the
National Fraud Initiative. It is a data matching exercise to assist in the
prevention and detection of fraud. The NFI was previously overseen by the Audit
Commission.

We are legally required to provide particular sets of data to the Cabinet Office
for matching for each exercise, and these are set out in their guidance, which
can be found at: NFI guidance.

Under Part 6 of the Local Audit and Accountability Act 2014, the consent of the
individuals concerned is not required under the Data Protection Act in a data
matching exercise. Data matching by the Cabinet Office is subject to a Code of
Practice.

As a participant in the NFI, the Council has a nominated Key Contact responsible
for ensuring the Council complies with the NFI Code of Data Matching Practice.

For further information on the Cabinet Office’s legal powers and the reasons why
it matches particular information, please refer to the NFI website.

For further information about data matching at Camden Council please contact the
Information Rights Team.

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 * Next page Copyright


COPYRIGHT



All material on this website, including text and graphics, is copyright the
London Borough of Camden unless otherwise stated. Use may be made of this
material by educational organisations without permission from Camden Council if
an acknowledgement to the Council is included.

All other use of this material may only be made with the express written
permission of Camden Council.


DATA QUALITY

The London Borough of Camden is committed to the highest standards of quality of
information. If you think that there are any errors or out of date information
please notify us (explaining which page contains the error). Thank you for your
help.


DISCLAIMER

While every care has been taken in the compilation of this information, Camden
Council will not be held responsible for any loss, damage or inconvenience
caused as a result of inaccuracy or error within these pages.

The Council does not endorse any external linked sites and is not responsible
for their content.

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EMAIL, THE WEBSITE AND THE USE OF COOKIES




EMAIL MESSAGES

If you have provided your email address to us for this purpose, you may receive
occasional email messages from Camden Council on matters that we consider may be
of interest to you,

If you sign up to subscribe to My Camden news you will receive a weekly
e-newsletter. You can change your subscription preferences or unsubscribe from
My Camden news at any time.

If you sign up for any service update email alerts, such as local parking
suspension alerts, you will receive the alerts as and when they are created. You
can unsubscribe, or change which service update email alerts you receive, at any
time.


EMAIL MONITORING

The use of Camden Council’s email system may be monitored and communications
read in order to secure effective operation of the system and for other lawful
purposes such as prevention of crime.


EXTERNAL LINKS

www.camden.gov.uk contains links to other websites. This privacy policy applies
only to the London Borough of Camden’s website. When you are transferring to
another site you should read their privacy statement for their policy on the use
of personal information.

We are under a duty to share data within the council services for effective
service provision. Your information will be shared with relevant services as
stipulated in our Data Protection Notification with the ICO under the Digital
Economy Act 2017

We will endeavour to ensure your personal data will be processed in accordance
with the Principles and Rights of the Data Protection Act 2018 and any
disclosure(s) made will be in accordance with our Notification, which can be
viewed at www.ico.org.uk . A copy of the Notification is also available on
request from the council.

For more information please contact the Information Rights Team.


HOW COOKIES ARE USED BY CAMDEN

When we provide services, we want to make them easy, useful and reliable.

Where services are delivered on the internet, this sometimes involves placing
small amounts of information on your computer or mobile phone. These include
small files known as cookies. These cookies allow us to distinguish you from
other users of the website which helps us to provide you with a good experience
when you browse our website and also allows us to improve our website. They
cannot be used to identify you personally.

This information is used to improve services. For example:

 * recognising your computer so you don't have to give the same information
   several times
 * recognising that you may already have given a username and password so you
   don't need to do it for every web page requested
 * measuring how people use our website, which allows us to make changes so it
   is easier to use

You can manage these small files yourself and learn more about them on the
Direct Gov website.

We use cookies to control the site’s functions, to keep statistics and for
session management. We do not store any personal information in cookies.

If you do not want to accept cookies, your browser can be set to automatically
reject cookies or to inform you every time a website asks to store a cookie.

Please be aware the Camden website will not function properly without accepting
cookies, by turning them off or deleting them functionality will be lost. Should
you wish to delete them after your session the browser you have used will be
capable of deleting any stored cookies.


ANONYMOUS BROWSING

If you wish to anonymously browse the website please use a browser which
supports this function, but remember if you do not accept cookies your browsing
experience will be poor and you may not be able to use the full functionality of
the site.


COOKIES USED ON OUR WEBSITE AND OTHER CAMDEN SITES

NECESSARY COOKIES

These are cookies that are required for the operation of our website, our
resident and business account sites and our Liferay microsites.

Liferay is the software we use for these sites, which are hosted on multiple
Amazon Web Services (AWS) servers.

Cookie name Description lifespan of cookie COOKIE_SUPPORT Liferay cookie that
shows whether your browser allows cookies. 12 months GUEST_LANGUAGE_ID Liferay
cookie that specifies the language used. 12 months JSESSIONID Tomcat session
management cookie. Liferay runs on top of Tomcat. Session
LFR_SESSION_STATE_20119 Liferay cookie for user session identification. Session
AWSELB Amazon Web Services Elastic Load Balancer cookie that is used by the load
balancer to map requests from the browser to the same AWS server. Session
acceptCookies Camden cookie that stores whether you accept cookies (1) or not
(0). 12 months CookieControl Camden cookie that stores whether you accept
cookies 3 Months

 

ANALYTICS COOKIES

We use Google Analytics and SiteImprove Analytics to collect data on the usage
of our website, eg number of visits to a page, numbers of users browsing the
site over time etc. This data is used to help us improve our site.

We will only create analytics cookies if you click the Accept button in our
cookie banner.

Cookie name Description Lifespan of cookie _ga Google Analytics cookie 24 months
_ga_HPD4CJN2P0 Google Analytics cookie 24 months _gat Google Analytics cookie 1
minute _gat_UA-515731-40 Google Analytics cookie 1 minute _gid Google Analytics
cookie 1 minute nmstat SiteImprove Analytics cookie 1000 days Starting with _hj
Hotjar Analytics cookies < 1day _ga_34F409SLX2 Google Analytics cookies 24
months

 

NECESSARY COOKIES WHEN LOGGED IN

The following cookies are required when you log in to our website (Camden users
only), our resident and business account sites and some of our Liferay
microsites.

Cookie name Description Lifespan of cookie BusinessPortalSSOToken Camden session
cookie Session COMPANY_ID Liferay cookie that gives the ID of the current
Liferay instance. Session CamdenSSOToken Camden session cookie Session
CamdenSSOTokenLagan Camden session cookie Session ID Liferay cookie containing
the encrypted userID Session LFR_SESSION_STATE_nnnnnnnn Liferay cookie for user
session management where nnnnnnnn is the userID and hence will be different for
each user. Session

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 * Next page Complaints


COMPLAINTS



If you unhappy with the way in which your personal data has been handled by us
you may in the first instance contact our Data Protection Officer, who can be
contacted at dpo@camden.gov.uk

If you remain dissatisfied then you have the right to complain directly to the
Information Commissioner. The Information Commissioner can be contacted at
casework@ico.org.uk

telephone: 
0303 123 1113 

or:
Information Commissioner’s Office
Wycliffe House
Water lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk

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