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Text Content

 * Home
 * Solutions

 * ENGLISH
   
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HOW CAN WE HELP YOU TODAY?

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 * Create New Ticket
 * status-bubble Check Ticket Status
 * My Topics


TALKING BUBBLES ASSISTANCE

North America (877) 862-8069
support.claims@corelogic.com Français (Canada) (877) 862-8069
soutien.technique@corelogic.com Deutschland +49 (800) 360 3655
hilfe@corelogic.com U.K. and the rest of Europe +44 0330 380 1282
uk.claims.support@corelogic.com Australia 1300 819 917
symhelp@corelogic.com.au New Zealand 0800 796 245
symhelp@corelogic.co.nz


GETTING STARTED


REGISTER YOUR SYMBILITY ACCOUNT (2)

 * Creating an Account in CoreLogic | Symbility - Contractors
 * Creating an Account in CoreLogic | Symbility - Independent Adjusters


INSTALLATION (4)

 * Download and Install Mobile Claims
 * Multiple logins/multiple users on the same device (Mobile Claims)
 * Installing Mobile Claims on a Mac
 * Supported Browsers


TRAINING VIDEOS AND WEBINARS (13)

 * Webinars and Virtual Training
 * Self-Paced Training Videos
 * Symbility Training Module 1: Getting Started in Symbility
 * Symbility Training Module 2: Diagramming Floorplans
 * Symbility Training Module 3: Diagramming Roofplans
 * Symbility Training Module 4: Diagramming Exterior Plans
 * Symbility Training Module 5: Database Navigation & Estimating
 * Symbility Training Module 6: Viewing and Printing Estimates
 * Symbility Training Module 7: Final Steps
 * SkyMeasure
 * LINK Tutorial
 * Database Enhancements Tutorial
 * Item Browser Filters Tutorial


POLICY (4)

 * End User License Agreement (EULA)
 * Privacy Policy
 * Cookies Policy for the Support Site
 * Call Recording Policy


SYMBILITY SUPPORT SITE (3)

 * Access our full solutions site with User Manuals, FAQs and more
 * Login help for the Support Site
 * Using the Support Site


MANAGING YOUR USER AND COMPANY ACCOUNT


LOGIN HELP (2)

 * Login Help: Password Updates and Resets
 * Unblocking a blocked user account


MY ACCOUNT AND BILLING (5)

 * Updating billing information in Symbility Claims Connect
 * Update user information
 * Account and Billing FAQs
 * How to mark a claim as Closed (Invalid)
 * Viewing invoices and billed claims in Symbility


DOCUMENTS


INTEGRATIONS (14)

 * RCT Tick Form
 * Symbility Video Connect - User Manual
 * HOVER How-To
 * HOVER FAQ
 * EagleView - Configuring the Integration page in Claims Connect
 * EagleView - Completing the order
 * EagleView - Placing the order
 * Video Connect - Quick How To Video
 * Server Migration - Q2 2021
 * DocuSketch
 * Matterport
 * Staging Firewall Change - Q2 2021
 * PLNAR
 * Canadian Server Move - October 2021


RELEASE NOTES AND UPDATES


THE NEW CLAIMS CONNECT (1)

 * Everything you need to know about the all new Symbility Claims Connect


RELEASE NOTES (43)

 * Release Notes Version 6.14
 * Release Notes Version 6.13
 * Release Notes Version 6.12
 * Release Notes Version 6.11
 * Release Notes Version 6.10
 * Release Notes Version 6.9
 * Release Notes Version 6.8
 * Release Notes Version 6.7
 * Release Notes Version 6.6
 * Release Notes Version 6.5
 * Release Notes Version 6.4
 * Release Notes Version 6.3
 * Release Notes Version 6.2
 * Release Notes Version 6.1
 * Release Notes Version 6.0
 * Notes de publication - version 6.0
 * Release Notes Version 5.13
 * Notes de publication - version 5.13
 * Release Notes Version 5.12
 * Notes de publication - version 5.12
 * Release Notes Version 5.11
 * Notes de publication - version 5.11
 * Release Notes Version 5.10
 * Notes de publication - version 5.10
 * Release Notes Version 5.9
 * Release Notes Version 5.8
 * Notes de publication - version 5.8
 * Release Notes Version 5.7
 * Release Notes Version 5.7 (French)
 * Release Notes Version 5.6
 * Release Notes Version 5.6 (French)
 * Release Notes Version 5.5
 * Release Notes Version 5.5 (French)
 * Release Notes Version 5.4
 * Release Notes Version 5.4 (French)
 * Release Notes Version 5.3
 * Release Notes Version 5.2.151
 * Release Notes Version 5.2.151 (French)
 * Release Notes Version 5.2.148
 * Release Notes Version 5.2.64A (French)
 * Release Notes Version 5.2.64A (English)
 * Release Notes Version 5.1.17
 * Release Notes Version 5.0.14


UK RELEASE NOTES (12)

 * 6.14 Release Notes
 * 6.13 Release Notes
 * 6.12 Release Notes
 * 6.11 - Release Notes
 * 6.10 - Release notes
 * 6.9 - Release Notes
 * Interim Release Notes 6.8.20x
 * Interim Release Notes - 6.8.10x
 * 6.8 - Release Notes
 * Interim Release Notes 6.7.10x
 * 6.7 Release Notes
 * Interim Release Notes for 6.6.40x


CONTACTING SUPPORT


HOW TO REACH US (3)

 * To Reach our Support Team
 * Send an email to Symbility Support from Claims Connect
 * Submitting a Bug Report


ONLINE HELP ARTICLES


GETTING STARTED (7)

 * Mobile Claims vs. Claims Connect
 * Creating an Account
 * Creating an Account - Contractors
 * Creating an Account - Independent Adjusters
 * Activating Your CoreLogic Account
 * Setting Preferences
 * To Reach Our Support Team


ASSIGNMENTS (11)

 * How to Work with Assignments in Claims Connect
 * Viewing Assignments in Claims Connect
 * The Global Assignments List
 * The Claim Assignments Page
 * Sending Assignments in Claims Connect
 * Assigning Internal Users to a Claim
 * Assigning Another Company to a Claim
 * Self-Assigning a Claim
 * Assigning using Repair/Routing Rules
 * Modifying Assignment Details
 * Group Assignments


TRAINING RESOURCES (8)

 * Exploring The Estimate Webcast 05.19.2020 (Recorded Session + Q&A)
 * Diagramming Interiors - Beyond the Basics Webcast 03.31.2020 (Recorded
   Session + Q&A)
 * Exploring the Claim List - Features, Navigation, & Maintenance 02.19.2020
   (Recorded Session+Q&A)
 * Exploring the Database Webcast 01.22.2020 (Recorded Session+Q&A)
 * Exploring the Database Webcast 11.13.2019 (Recorded Session + Q&A)
 * Registration Information-Mobile Claims Overview (6 Hours)
 * Claims Connect: Estimate, Photos, Statuses 11.11.2020 (Recorded Session)
 * Mobile Claims Overview


DIAGRAMMING (4)

 * Saving Shapes
 * Joining Subrooms
 * How can I change wall thickness? [Mobile Claims]
 * Dealing with Varying Wall Thicknesses within Mobile Claims


TALKING BUBBLES ASSISTANCE

North America (877) 862-8069
support.claims@corelogic.com Français (Canada) (888) 579-8053
soutien.technique@corelogic.com Deutschland +49 (800) 360 3655
hilfe@symbilitysolutions.com U.K. and the rest of Europe +44 0330 380 1282
uk.claims.support@corelogic.com Australia 1300 819 917
hilfe@corelogic.com New Zealand 0800 796 245
symhelp@corelogic.co.nz
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