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CX TRENDS, CHALLENGES & OPPORTUNITIES

July 12-13, 2022 | 12 PM ET 
REGISTER - FREE ONLINE EVENT
 * Agenda
 * Speakers
 * Partners
   Sponsors & Exhibitors
 * Become a Sponsor
   Sponsorship Opportunities

#CCWDigital



WHY ATTEND

Customer expectations are never static — with the rise in digital technology,
on-demand service, and over-the-top experiences, customers now expect more than
ever before. However, many companies are still not focusing their attention on
the true needs of their customers and instead attempting to keep up with
innovative, technologically advanced brands.
To avoid short-term fixes and establish continuous CX success, this online event
will explore data from CCW Digital’s annual Consumer Preferences Survey. CX
executives from leading brands will also weigh in on what today's customers
actually want and give guidance on how companies and their front-line can
finally meet modern expectations.
CX Trends, Challenges & Opportunities will leverage in-depth research about how
consumers aim to interact, what type of service they expect to receive, and how
brands can pair innovative strategies and solutions to deliver. It will provide
a roadmap for staying attuned to the voice of the customer and adapting no
matter how demands change in the future.



REGISTER FOR FREE


FEATURED SPEAKERS

Brian Cantor

Principal Analyst, CCW Digital Director

CCW Digital

Brooke Lynch

Analyst & Staff Writer

Customer Management Practice

Emma Galdo

Director of Customer Success

Bloomfire

Zach Hawtof

Director of Product

Airkit

Abby Monaco

Senior Product Marketing Manager

NICE

Domonique Brown

Director of Customer Experience

Unilever (Liquid IV)

Ismail Pathan

Head of Customer Experience

Novel

Charlene Wang

Vice President & Head of Marketing

Fin

Evan Samek

Lead Product Manager

Fin

Cathy Osborne

Senior Director, Global Learning and Development

TripActions

Dave Hoekstra

Evangelist

Calabrio

Josh Varela

Enterprise Director Contact Center

RingCentral

Andy Watson

Product Marketing Manager, CX

RingCentral

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VIEW SPEAKERS


BECOME A CCW DIGITAL SPONSOR

Our vendor partners get exclusive access to our active 150,000 member community.
Find out how CCW Digital can help you strengthen your brand, develop your
thought leadership initiatives and build sales pipelines. Learn more and become
a sponsor today.



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Email: enquiry@iqpc.com

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