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AI and the future of CX in 2027 webinar: Join CCW & Zendesk as we discuss new AI
insights and how to navigate towards AI automation.

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Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

Enhance your workflows

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Zendesk SunshineEmployee serviceZendesk for salesMarketplace
Take a quick tour
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

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Need more help?  Contact Professional Services

ZENDESK CUSTOMERS

Find out how major companies worldwide use Zendesk to power their businesses.

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AI-FIRST SERVICE. CATERED TO HUMANS.

Customers and employees are more than interactions, they're human. Give them
faster, more personalized experiences using AI trained in the art of customer
service.

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THE SHOW STARTS IN

13days5hours14mins41secs

JOIN INDUSTRY-LEADING VISIONARIES, PREVIEW EMERGING TRENDS, AND GET A FRESH LOOK
AT AI INNOVATIONS TRANSFORMING CX AT THIS DIGITAL EVENT.

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TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.

SEE ZENDESK IN ACTION

Let's see how a furniture store provides great customer support with Zendesk.

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ZENDESK FOR SERVICE


PERFECT THE CUSTOMER EXPERIENCE


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


Start your free trialStart your free trial


TAKE YOUR SUPPORT PERSONALLY

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES

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Featured Product


A POWERFUL, FLEXIBLE PLATFORM

Whether you bring your own code or configure in a few clicks, Zendesk is easily
modified to meet your unique business needs.

Report


CX TRENDS 2024

Immersive CX is the future of successful businesses.

Guide • 1 min read


ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read


WHAT IS CUSTOMER SUPPORT?

Decode the term, and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

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RETURN ON INVESTMENT

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MAXIMIZE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS LOW
   
   You don’t need a developer army to start using Zendesk, or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

Million

Net present value customers reached over three years


2

Months

Time it took for customers to receive payback


OUR AWARDS


RECOGNIZED BY INDUSTRY LEADERS




JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

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PRODUCTS

 * Pricing  
 * Zendesk for customer service  
 * Zendesk for employee service  
 * Zendesk for sales  
 * Integrations  
 * System status  
 * Sign in  
 * Demo  
 * Zendesk for Enterprise  
 * Zendesk for Small Business  
 * Zendesk for Startups  
 * Zendesk Benchmark  

FEATURES

 * Messaging and live chat  
 * AI and automation  
 * AI agents  
 * Advanced Data Privacy and Protection  
 * Help center  
 * Ticketing  
 * Knowledge base  
 * Voice  
 * Community forums  
 * Reporting and analytics  
 * Workforce management  
 * Quality assurance  

RESOURCES

 * Security  
 * Support  
 * Blog  
 * Training  
 * Partners  
 * Events and webinars  
 * Professional services  
 * Customer stories  
 * What is CRM?  
 * CRM software guide  

COMPANY

 * About us  
 * Newsroom  
 * What is Zendesk?  
 * Careers  
 * Diversity and inclusion  
 * Accessibility Plan  
 * Zendesk Foundation  
 * Zendesk Ventures  
 * Legal  

TRENDING

 * CX Trends 2024  New
 * Product updates  
 * ROI calculator  
 * Sustainability report  
 * Join our research panel  
 * Customer service software  
 * Ticketing system software  
 * Live chat software  
 * Forum software  
 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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