community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On December 10 via api from RU — Scanned from DK
Submission: On December 10 via api from RU — Scanned from DK
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</form>Name: forgotPassword — POST /member/forgotPassword
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<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
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<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
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<div class="form-row first">
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<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Af1JnIVEcsks8QpoLdk2xVuwNHXfSy6Fiw-4RZ_MmqM">
</form>Text Content
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18 days ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,106 Topics
* 15,630 Replies
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5106 Topics
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
8907
A
2 months ago
S
sgchizangaNewcomer
asked in eSignature
Admin settings
Good day, I have been trying to change the font sign of my signature, but it
keeps on reverting to the default. Can someone else please assist. Mybe there is
something am not doing well. Was doing via sending settings in the admin
profile.
0
103
S
1 hour ago
M
MrVoidNewcomer
asked in eSignature
Template editor breaks when switching documents
Edit: This has been tested on both Firefox and Google Chrome with the exact same
results. I also rebooted my PC completed to rule out many other issues. Ive been
using the new template editor since it launched and I never had any glitches.
But now, one of my templates seems completely broken. I have a template with
multiple documents within it. I can edit the first document with no issues, but
now when I switch to the second document, the page completely breaks. 1) First,
my cursor jumps to the top of the page and is locked there. I an unable to type
anything on the page or delete/format text. 2) Clicking on paragraphs does
nothing, but if I double click on them, it highlights the whole thing and the
rulebuilder icon shows up. Even if I click the rulebuilder icon and hit cancel,
it still doesn’t go away. 3) If I try to click back to the first page, I get a
choppy grey overlay over everything (but no pop up menu). And at that point, the
page is completely frozen and unresponsive. Here a
1
245
M
5 hours ago
J
JWSBWSNewcomer
asked in eSignature
Dynamic Document Templates
Can anyone help with setting up Dynamic Template, please? The only suggested
related topic is not very good.
0
81
A
5 hours ago
C
christineflarsenNewcomer
asked in eSignature
Envelope allowance exceed on free account
I have had a free account that I use only for signing documents myself, since
2020 or 2021. All of a sudden last week, I’m getting a message that “the
envelope allowance for the account has been exceeded.” I have never, ever, sent
an envelope, so I don’t understand the issue. Up at the top, it even says 3
sends left: I sent a message to DocuSign, and got a “there is no limit for
signing, only for sending” message, so I’m stumped. Why would this be happening?
I literally only use it for signing. Thank you in advance! This is such an
inconvenience!
0
153
C
6 hours ago
D
deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded
Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support
0
948
C
6 hours ago
D
Donna SevignyNew Voice
asked in eSignature
Transferred Envelopes Omitted from Reports
I am trying to determine an envelope count for this year for a group of users
(they were assigned to a group id) we transferred to a different account (same
Organization) later in the year. The reason for this is they sent the envelopes
from our account which resulted in one of our pre-paid envelopes being consumed.
I am supposed to recover those costs from the other account holder. I started
running reports on the group we used, and I see those envelopes are omitted from
the reports. I thought envelopes sent from our account would appear in our
account’s reports up to the time they were transferred. But this does not seem
to be the case. Has anyone transferred envelopes and then ran any of the reports
to get a listing after the transfer? Did those envelopes show up? Are my
expectations incorrect? Once transferred they go “poof” from the account
including reports, dashboards, analytics, etc…? Is there a better way? Thanks
for your help!
0
152
D
7 hours ago
M
maggie.gallottiNewcomer
asked in eSignature
User cannot update email address
hi, I’ve been letting users know they need to update their email addresses, by
going to the “manage profile’ option, then update email option. There is one
user, who has an active account, that sees the update button but it is grayed
out, not clickable. She is VPNed in from home and I’ve asked her to clear cache,
change browsers, but she still cannot update her email address. The message she
see is “this setting is locked by your admin”. When I look at the account, I see
it as active, looks okay. Where would I unlock the account ? Thanks maggie
0
171
7 hours ago
N
NancyDNewcomer
asked in eSignature
Gibberish letters transposed onto document
Document fully executed. Upon opening the document, I get an error message from
Adobe Acrobat “There was an error porcessing a page. Bad font object or font
descriptor object.” I see gibberish letters transposed upon numbers that are
very important in this document. Anyone have a solution?
0
112
C
8 hours ago
C
Cameron LeeNewcomer
posted in eSignature
delivery failure; X-Postfix; mail loops back to myself issue
Over the weekend we received a large number of delivery failures with the
X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else
received this error? What does it mean? Recipient email addresses all look
correct. I did notice that a large majority of the email address were for gmail.
I have tried to resent a few but still received the error. Also, during this
time period we were able to successfully deliver other envelopes.
0
623
C
8 hours ago
J
jwostranderNewcomer
asked in eSignature
I receive the same signed documents multiple times
I am new to docusign, but have used computers and software for over 30 years. I
did not find an answer to this in the self help community. My employer has
assigned me a responsibility position, I manage one of our laboratories. That
basically means I keep paperwork, and answer questions about what goes on in the
lab. Part of this is signature sheets, to authorize certain people to use the
lab, and to use certain instruments in the room. It’s a well organized record
keeping that we do. However, each week I get emails, sometimes multiple emails
from docusign for completed (or incomplete) signature sheets. I have downloaded
all completed sheets weeks ago, and I even have one blank form that I cancelled
3 months ago and deleted, that I asked nobody to sign yet I am alerted that it
needs attention from time to time. The number of emails is increasing with time
because we are getting more instruments and more users. I may need a secretary
to work part time just to investigate these emails wh
0
142
C
8 hours ago
L
lnkubischNewcomer
asked in eSignature
Need help joining my company’s instance of Docusign
When I logged in it didn’t given me any way to join my company’s instance of
Docusign. We have an enterprise account. Please assist!
0
142
C
8 hours ago
M
MMohammadNew Voice
asked in eSignature
False mail notifications and entries in history when signer has not clicked into
envelope.
We are experiencing an issue whereby senders are receiving notifications that
recipients have viewed an email, and it is including phantom entries into the
envelope history of this action, when the action has not taken place. Is anyone
else experiencing this? As it is documenting actions by a user which are not
taking place we dont feel that the legality of the envelope history is valid (we
have tested several times and when an envelope is received it is stating that
the envelope has been viewed when the link has not been clicked on). Support
have been no use at all, so hoping some others may have suggestions or at least
acknowledge they may be experiencing the same.
4
1259
C
8 hours ago
R
RikkeHeesgaardNewcomer
asked in eSignature
Change of date formate does not change in signature date
I have followed the guide to change the date format to YYYY.MM.DD - but it does
not change on the stamp “signed date” field as allocated in the template. Why is
that?
1
7217
C
8 hours ago
M
Mathieu - ParalegalNewcomer
asked in eSignature
How can I give acces to "Create a template" to a user (I am an admin)
Hi, I cannot seem to find how to grant access to “Create a template” to other
users. How do I enable this option? I am the admin for the account. Best,
Mathieu
0
1993
K
9 hours ago
I
ikrauseNewcomer
asked in eSignature
Missing Signed Documents
I recently returned to my Docusign account to access some signed contracts that
are stored here. It has been over a year since logging in because we haven’t
needed the service, but I was shocked to see all previous documents missing. I
have many folders that I created for each of our clients that had signed
contracts, and all of those folders are still there, but are empty. I have
emailed support twice, and have never received a reply, not even to acknowledge
they received my inquiry. I have also read many other posts about missing
documents, but none of the solutions helped in my case. I need some urgent help
here, I need to access these documents asap. Thanks.
0
284
I
11 hours ago
E
elvaNewcomer
asked in eSignature
e-signature
I would like for someone to reach out to me. I have an issue that has been
unresolved. Please reach out to me to via email or phone
0
508
E
11 hours ago
J
jbelyeuNewcomer
asked in eSignature
Signing removes radio button selection
Hello! I am running into an issue with radio buttons becoming unselected. I have
several fillable PDF forms that are completed prior to upload to Docusign which
contain radio buttons. These buttons are selected by staff and don’t require the
signer’s inputs. The buttons appear selected during the upload process, while
previewing the documents when adding fields, etc. But suddenly lose their
selection when the documents are sent to the signer for signing! We have found a
workaround for now to “Print to PDF” before uploading to Docusign, which
flattens the values into place but this is an added step for my teams. Any
ideas? Thanks in advance!
1
363
C
11 hours ago
C
Community UserLegacy User
asked in eSignature
Is it possible to create a hyperlink in Docusign that links to a
envelope/document, that can be added to an email outside of docusign, that would
direct people to sign a terms and conditions document in Docusign?
We want to send one email to a group of people with 3 different 'call to
actions' Sign Terms & Conditions in Docusign (can we add a Docusign hyperlink
that takes person to the Docusign envelope to sign???) CTA #2 CTA #3
0
912
A
11 hours ago
S
Steve_BascheNewcomer
asked in eSignature
Not All OneDrive folders display
When I try to upload a document from OneDrive, not all of my OneDrive folders
come up as options. Any suggestions?
1
183
S
12 hours ago
E
elram1Observer
asked in eSignature
Template conditional rule
In creating a template with a conditional rule, the list of signers to select to
route to does not load. Is anyone else experiencing this? Any ideas why this is
happening, what the solution is?
0
20
E
13 hours ago
A
amr.lubObserver
asked in eSignature
Automatically Apply Conditional Field Rule to Document Custom Fields
We are using Conga templates to generate Docusign envelope in Salesforce. We
successfully applied document custom fields in Conga template using Autoplace
Text/”Anchor Tags”. The last thing we need is to setup conditional field rules
as per this article (see also image below). However, so far we can add the rules
manually. Is there any way to somewhat “save” these rules in Docusign so that
those are automatically applied to custom fields? Note that I also plan to ask
this on Conga side. Thanks!
0
60
A
14 hours ago
M
mehul.shahNewcomer
asked in eSignature
Signing Resource File changes not reflecting
Hello, I want to hide the download & print button from the post signing
experience screen. I have updated the signing resource XML file by marking
DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred :
DocuSign Signing Resource File Guide) As mentioned, these buttons won’t be
hidden from recipients who hold an account within DocuSign but I’m able to see
the Download & Print buttons on the popup window & don’t have an account within
DocuSign. Any help appreciated. Regards & thanks, Mehul Shah
0
468
1 day ago
O
OTNeNiNew Voice
asked in eSignature
Impossible to reach customer Support
Hello, Does anyone know how to reach a real person in customer support? I am
trying to change the registered email address on my account and trying and
trying and keep getting error messages. Then I try to open a case, and keep
getting error messages. Impossible to reach anyone. Everything is just a robot
answering me. I am beyond frustrated with this company right now.
1
11913
O
3 days ago
S
SynthtonyNewcomer
asked in eSignature
Formatting Field/Tool Tip Label
Is there a way to adjust the size/or look of a field label/tooltip when I am
creating a form in DocuSign.Per the image here:
https://drive.google.com/file/d/1RphsB6wU6R_Rgd6DnLwNYYgHRM8Km4qV/view?usp=sharing
I have a State Drop Down field on a form that was made in InDesign and then
ported to Acrobat. As you can see, when brining it into DocuSign the, label
covers the Drop Down as well as the adjacent form field.Is there a way for me to
style this so as not to have this issue?Thanks in advance.
0
61
A
3 days ago
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