www.westerndigital.com Open in urlscan Pro
104.103.78.6 Public Scan

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Submitted URL:
http://www.wd2go.com/
Effective URL:
https://www.westerndigital.com/support/software/my-cloud-os/os3/os3-eos
Submission: On December 16 via manual (December 16th 2022, 8:16:00 am UTC) from IN — Scanned from DE

Form analysis
6 forms found in the DOM

Name: loginForm — POST https://www.westerndigital.com/store/popup/login

<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/popup/login" ng-submit="loginForm.$valid &amp;&amp; loginUser($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
      </span>
    </div>
  </div>
  <div class="form-group">
    <input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
    <label class="control-label floatingLabelTop  " for="j_username"> Email </label>
  </div>
  <div class="form-group">
    <input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
    <label class="control-label floatingLabelTop" for="j_password"> Password </label>
  </div>
  <p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
						Privacy Statement
						</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
						Terms of Use
						</a>
  </p>
  <button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
  <div class="mt-5">
    <button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event,'b2c')" tabindex="0"> Forgot Password? </button>
  </div>
</form>

Name: loginForm — POST https://www.westerndigital.com/store/business/popup/login

<form name="loginForm" class="store-form loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/business/popup/login" ng-submit="loginForm.$valid &amp;&amp; loginUser($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" aria-label="close" class="close closeAccAlert absolute pin-r-0 pr-4 text-2xl text-white pin-t-0 font-RobotoLight " tabindex="0">×</button><span class="login-error" role="alert">
      </span>
    </div>
  </div>
  <div class="form-group">
    <input name="j_username" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" aria-label="Email" required="" id="j_username">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
    <label class="control-label floatingLabelTop  " for="j_username"> Email </label>
  </div>
  <div class="form-group">
    <input name="j_password" class="inputHeight text-base w-full border border-black-1 px-3 empty validate password" type="password" value="" autocomplete="off" aria-label="Password" required="" id="j_password">
    <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Password field cannot be empty.</p>
    <label class="control-label floatingLabelTop" for="j_password"> Password </label>
  </div>
  <p class="md:text-base text-xxs mb-6 mt-6"> By signing in, you agree to Western Digital's <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/privacy-statement" tabindex="0">
						Privacy Statement
						</a> and <a class="underline hover:text-blue cursor-pointer inline-block" target="_blank" href="/legal/terms-of-use" tabindex="0">
						Terms of Use
						</a>
  </p>
  <button type="submit" class="defaultBtn bg-blue text-white hover:bg-dark-blue active:bg-darker-blue w-full" aria-label="submit" tabindex="0"> Sign In </button>
  <div class="mt-5">
    <button class="text-black underline hover:text-blue cursor-pointer text-xs forgetPassModal" ng-click="openForgotPasswordPopup($event,'b2b')" tabindex="0"> Forgot Password? </button>
  </div>
</form>

Name: resendVerificationEmailForm — POST https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email

<form id="resendVerificationEmailForm" name="resendVerificationEmailForm" data-track-name="Forgot-Password-Form" data-track-type="form" action="https://www.westerndigital.com/us/en/registration/validation/aem-resend-verify-email"
  ng-submit="resendVerificationEmailForm.$valid &amp;&amp; resendEmailVerification($event)" method="post" class="loginForm ng-pristine ng-valid">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
        role="alert">
      </span>
    </div>
  </div>
  <p class="mb-8">Enter your account email address to receive an email to validate your account.</p>
  <div class="control-group">
    <div class="form-group">
      <input id="resendVerificationEmailForm.email" name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" type="text" value="" required="">
      <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address.</p>
      <label class="control-label floatingLabelTop" for="resendVerificationEmailForm.email"> Email Address</label>
    </div>
    <button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" data-track-type="no-track" tabindex="0"> Resend Verification Email</button>
  </div>
  <div>
  </div>
</form>

Name: forgot-pwd-form — POST https://www.westerndigital.com/store/login/pw/request

<form name="forgot-pwd-form" class="loginForm ng-pristine ng-valid" action="https://www.westerndigital.com/store/login/pw/request" ng-submit="forgotPwd($event)" method="post">
  <div data-class="login-error" class="form-error hidden">
    <div class="errorcontent mb-10 text-sm leading-normal bg-red text-white relative py-2 px-10 ">
      <button aria-hidden="true" data-dismiss="alert" type="button" class="close closeAccAlert absolute pin-r-0 pr-4 text-xl md:text-2xl text-white pin-t-0 font-RobotoLight " aria-label="close" tabindex="0">×</button><span class="login-error"
        role="alert">
      </span>
    </div>
  </div>
  <div class="control-group">
    <div class="form-group">
      <input name="email" class="inputHeight text-base w-full border border-black-1 px-3 validate relative email form-control" aria-label="email" type="text" value="" required="">
      <p role="alert" class="error-message font-Roboto text-red text-xxs mb-0 font-roboto">Enter a valid email address. </p>
      <label class="control-label floatingLabelTop"> Email Address </label>
    </div>
    <button class="py-3 px-16 bg-black text-white text-md border border-black hover:bg-black-1 w-full" type="submit" aria-label="Reset Password" tabindex="0"> Reset Password</button>
  </div>
</form>

Name: searchForm — GET /search

<form action="/search" method="get" name="searchForm" id="searchSummaryViewForm" class="ui-front input-group relative flex items-center ng-pristine ng-valid">
  <input type="text" name="q" ng-model="q" class="searchSummaryViewInput ng-pristine ng-untouched ng-valid ng-empty" autocomplete="off" placeholder="What can we help you find?" ng-change="suggestions={};autoSuggest()" aria-labelledby="searchBTN">
  <ul role="list" class="ui-autocomplete ui-front ui-menu ui-widget ui-widget-content list-reset absolute w-full bg-white text-black z-10" id="ui-id-1">
    <!-- ngRepeat: s in suggestions track by $index --> <!-- Update code to remove | westerndigital from title during auto suggest -->
  </ul>
  <button type="button" class="underline text-sm absolute md:pin-r-12 pin-r-2 svClearInput pin-t-15" ng-click="q='';suggestions={}" tabindex="0">Clear</button>
  <!-- <button type="submit" class="btn-search btn flex itmes-center" id="searchBTN" aria-label="Search">-->
  <button type="button" class="search-collapse btn flex itmes-center" aria-label="Search Close" ng-click="q='';suggestions={}" tabindex="0">
    <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg">
      <path opacity="1" fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0L7 5.6L1.4 0L0 1.4L5.6 7L0 12.6L1.4 14L7 8.4L12.6 14L14 12.6L8.4 7L14 1.4Z" fill="black"></path>
    </svg>
  </button>
  <button type="button" class="btn-search btn-search-SummaryView btn flex itmes-center bg-white" id="searchBTN" aria-label="Search" tabindex="0">
    <svg aria-hidden="true" width="24" height="24" viewBox="0 -10 57 75" fill="none" stroke="currentColor" stroke-width="5" xmlns="http://www.w3.org/2000/svg" class="searchmag">
      <path d="M42.9302 23.2003C42.9302 34.6828 33.83 43.9006 22.7151 43.9006C11.6001 43.9006 2.5 34.6828 2.5 23.2003C2.5 11.7178 11.6001 2.5 22.7151 2.5C33.83 2.5 42.9302 11.7178 42.9302 23.2003Z"></path>
      <line y1="-2.5" x2="27.0574" y2="-2.5" transform="translate(34.0703 38.6664) scale(0.989377 1.01051) rotate(45)"></line>
    </svg>
    <svg xmlns="http://www.w3.org/2000/svg" class="hidden" id="Search_Icon" data-name="Search Icon" width="24" height="24" viewBox="0 0 24 24">
      <g id="search-icon" transform="translate(0.063 -0.127)">
        <path id="box" d="M0,0H24V24H0Z" transform="translate(-0.063 0.127)" fill="none"></path>
        <g id="Group_24554" data-name="Group 24554" transform="translate(1.921 2.11)">
          <g id="Ellipse_513" data-name="Ellipse 513" transform="translate(0.016 0.018)" fill="#fff" stroke="#000" stroke-width="1">
            <ellipse cx="9.503" cy="9.503" rx="9.503" ry="9.503" stroke="none"></ellipse>
            <ellipse cx="9.503" cy="9.503" rx="9.003" ry="9.003" fill="none"></ellipse>
          </g>
          <line id="Line_20" data-name="Line 20" x1="3.77" y1="3.77" transform="translate(16.246 16.247)" fill="none" stroke="#000" stroke-linecap="round" stroke-width="1"></line>
        </g>
      </g>
    </svg>
  </button>
</form>

<form onsubmit="return customFormSubmitAction(this);" autocomplete="off" class="store-form " id="webform-footer-form" data-track-type="form" data-form-name="Newsletter Subscription">
  <input type="hidden" value="/bin/wd/acs/formsubmit">
  <input type="hidden" name="currentPagePath" value="https://www.westerndigital.com/content/store/en-us/support/software/my-cloud-os/os3/os3-eos.html">
  <input type="hidden" name="queryString">
  <input type="hidden" name="showServerResponse" value="false">
  <input type="hidden" name="showErrorFromServerResponse">
  <input type="hidden" name="formName" value="Newsletter Subscription">
  <input type="hidden" name="pageReferrer" value="" class="referrer_field">
  <input type="hidden" name="serverResponseMessage">
  <input type="hidden" name="serverResponseErrorMessage">
  <div class="responsive-columns-flexbox parbase">
    <div class=" row grid-12 xs:grid-12 sm:grid-12 md:grid-12 lg:grid-12 xl:grid-12 flex-wrap md:flex sm:flex sm:text-center">
      <div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
      </div>
      <div class="sm:cols-4 cols-12 flex sm:block mb-1 sm:mb-0 items-center sm:px-4">
        <div class="svg parbase">
          <div>
            <svg xmlns="http://www.w3.org/2000/svg" width="173" height="48" viewBox="0 0 173 48">
              <g id="Header_Main_Logo" data-name="Header Main Logo" transform="translate(-26 -89.525)">
                <rect id="Rectangle_24353" data-name="Rectangle 24353" width="173" height="48" transform="translate(26 89.525)" fill="none"></rect>
                <g id="_1.2_Horizontal_Secondary_Wordmark_Hero_Color_RGB_1_" data-name="1.2 Horizontal Secondary Wordmark Hero_Color_RGB (1)" transform="translate(-30.125 49.066)">
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SUPPORT FOR YOUR
MY CLOUD AND WD CLOUD DEVICE IS CHANGING





Western Digital strives to provide reliable and trustworthy storage solutions
for businesses and consumers alike. We continuously evaluate and improve our
hardware, software, and services as security standards evolve. As a result,
we've determined that it’s necessary to end support for prior generations of My
Cloud OS, including My Cloud OS 3 and WD Cloud OS 2. Customers with affected
devices should act as soon as possible to help protect their content.



CUSTOMERS WITH MY CLOUD OS 5-COMPATIBLE DEVICES

As of January 15, 2022, devices that are compatible with My Cloud OS 5 no longer
support prior generations of My Cloud OS, including My Cloud OS 3. If your
device is compatible, you must upgrade to My Cloud OS 5 to access it remotely.

My Cloud OS 5 contains critical security updates, and support for it is
guaranteed through 2026. If you don't upgrade your device, you can only access
it locally. As of January 15, 2022, remote access, security updates, and
technical support are no longer provided.



CUSTOMERS WITH LEGACY, MY CLOUD OS 3-COMPATIBLE DEVICES

On April 15, 2022, support ended for prior generations of My Cloud OS, including
My Cloud OS 3. There are critical security updates that are only available for
My Cloud OS 5-compatible devices. If your device isn't compatible with My Cloud
OS 5, you can only access it locally. As of April 15, 2022, your device no
longer receives remote access, security updates, or technical support. To help
protect your content, we recommend that you immediately back up your device,
disable remote access, disconnect it from the internet, and then protect it with
a strong, unique password.



AFFECTED DEVICES

My Cloud PR2100
My Cloud PR4100
My Cloud EX2 Ultra
My Cloud EX4100
My Cloud EX2100
My Cloud DL2100
My Cloud DL4100
My Cloud Mirror Gen2
My Cloud (P/N: WDBCTLxxxxxxx-10)
WD Cloud
My Cloud Mirror
My Cloud EX2
My Cloud EX4
My Cloud (P/N: WDBCTLxxxxxxx-00)



FAQ

The following are some questions we frequently encountered while preparing for
this change:



TECHNICAL FAQ

Q: What are the feature differences between My Cloud OS 3 and My Cloud OS 5?
A: My Cloud OS 5 features the latest security updates to help keep your content
safe. The new software also features an improved mobile and web app, cloud
access, and much more. For more details, visit My Cloud OS 5: Feature
Differences Between My Cloud OS 3 and My Cloud OS 5.

Q: How do I disable remote access features for My Cloud OS 3?
A: Remote Access can be disabled by removing the email address of the user and
disabling Remote Access in the "Cloud Access" section of the Admin Dashboard.
For instructions, visit How to Disable and Turn Off Remote Access on a My Cloud
device.

Q: How do I know if my device is compatible with the new My Cloud OS 5 upgrade?
A: To determine whether you have a device that's compatible with My Cloud OS 5,
visit Firmware Availability and Supported Devices.

Q: What actions do I need to take once the services are shut down?
A: If you have a device that's eligible for My Cloud OS 5, update it to My Cloud
OS 5. If your device isn't compatible with My Cloud OS 5, consider upgrading to
a device that is.

Q: Will my device stop working if I can't upgrade to My Cloud OS 5? Will I lose
access to my data?
A: After the services are shut down, you can only access the device on a local
network. Access through the My Cloud OS 3 mobile app or web app won't work.
Email notifications won't be delivered. Devices that had auto-update enabled
received a final firmware update that disabled remote access and outbound
traffic to cloud services. Now, support has ended and you have to use your local
network to access your device.

Q: I can't upgrade to My Cloud OS 5, are there compatibility fixes planned for
future desktop or mobile OS?
A: My Passport Wireless users are still able to use the My Cloud OS 3 mobile
app. Otherwise, the My Cloud OS 3 app isn't able to access any My Cloud or My
Book Live devices.

Q: Can I downgrade to My Cloud OS 3 if My Cloud OS 5 does not include the
features and functionalities of My Cloud OS 3?
A: Upgrading to My Cloud OS 5 is a one-way process. Downgrading to My Cloud OS 3
isn't possible.



MY CLOUD OS 5 SPECIFIC QUESTIONS

Q: How long will My Cloud OS 5 devices be supported?
A: The My Cloud OS 5 software will be supported at least until the end of 2026.
At that point, if support isn't extended, the device will enter the "End of
Support" phase in Western Digital's product lifecycle support policy, and
updates and cloud services will be discontinued.

Q: Why would a My Cloud OS 5-compatible device, running My Cloud OS 3, no longer
have remote access?
A: The My Cloud OS 3 firmware is no longer supported. In an effort to protect
our customers, we provided an update to My Cloud OS 5 that adds the latest
security protections. To maintain remote access, you must upgrade your device to
My Cloud OS 5.



POLICY QUESTIONS

Q: Does this apply to My Cloud Home products?
A: No. This end of service announcement doesn't apply to My Cloud Home products.
They're unaffected by this transition. To understand which product you have,
read up on Supported devices. 

Q: Will you be continuing security updates for My Cloud OS 3?
A: No. We won't release any new updates for prior generations of My Cloud OS. 

Q: What if my products are still under warranty?
A: We will honor all valid warranty claims submitted by customers within the
applicable warranty period. For more information about the warranty for your
product, review your warranty information. 

Q: What is WD's policy for supporting devices and services?
A: Read up on Western Digital's product lifecycle support policy to learn how we
plan to support devices and services over their lifecycle.



1. Offer valid only for the purchase of one of the following qualifying
products: My Cloud Home (8TB), My Cloud EX2 Ultra (16TB, 24TB, 28TB) or My Book
(12 TB). Sales quantities are limited to a maximum of 1 per customer. Offer is
only valid while supplies last. This offer may not be combined, used in
conjunction with or used in addition to any other promotion or offer. This offer
may not be available in all regions of the world. Western Digital reserves the
right to change or discontinue this offer at any time without notice. This offer
expires April 15, 2022.




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