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 1. English (United States)
    
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 * Solutions
   Use Cases
   Support
   Deliver personal customer support at any scale
   Engage
   Onboard, activate, and re-engage customers
   Convert
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Platform
   The Intercom Platform
   Get an overview of the Intercom platform—and see why we're known as the
   Engagement OS.
   Learn more
   
   Business Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Inbox
   New
   Product Tours
   Campaign Builder
   
 * Resources
   Product Help
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Learn how to integrate or build on top of Intercom
   Community Forum
   Learn, share, and connect with other Intercom users
   
   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
   Master Intercom with deep-dive courses from Intercom experts
   
   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


Get started
View demo
Help Center Articles


FASTER ANSWERS FOR CUSTOMERS, FEWER QUESTIONS FOR YOUR TEAM

Deliver help content to customers – and scale your support – with our integrated
knowledge base.
Get started


> With Intercom, we can divert repetitive questions with a bot that suggests
> relevant articles, while still providing a great customer experience.

Winston Christie-Blick, Product Manager



24/7 help, even when your team is away

 * A single source of truth
   
   
   
   Set up one central place for your customers to reliably find answers, tips,
   and other important info when they need it.

 * Deliver help in context
   
   
   
   Optimized for the channels customers use – your website, mobile app,
   in-product messages, or chat.

 * Additional chat support
   
   
   
   With the Messenger on every article, your customers can instantly start a
   conversation if they need more help.

Get started
New for Articles

Create multilingual articles for your global customers for faster self-serve
answers


Publish help content like a pro

 * Create engaging articles
   
   
   
   Use our editor to effortlessly add images, videos, call-to-action buttons,
   and interactive guides to your articles.

 * Tailor to any audience
   
   
   
   Create unique help content and serve it to different audiences, like paid
   users or visitors – or even based on language.

 * Make it truly yours
   
   
   
   Keep your help center on-brand by customizing the color, logo, header,
   domain, and more.

Get started

Instant answers to FAQs

Use support bots – like Resolution Bot – to deliver specific articles and
resolve up to 29% of your customers’ questions.


Insights for smarter self-service

 * Feedback loops
   
   
   
   Use our built-in feedback loops to clearly see what’s working, or how to make
   articles better for your customers.

 * Automate feedback
   
   
   
   Track how customers are rating your content, or collect more thorough
   feedback if they can’t find an answer.

 * Discover your blind spots
   
   
   
   Know exactly what articles to write next based on what your customers
   searched for but couldn’t find.

Get started
Over 25,000 companies are delivering conversational experiences with Intercom
 1. 
 2. 
 3. 
 4. 

Read customer stories

Create your knowledge base

Early Stage company? Eligible applicants get Intercom for just $65 a month.
Learn more
Get started
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 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging
   * Surveys
   * Switch
   * SMS

 * Resources
   
   * Blog
   * Watch a Demo
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Press Resources
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * Introducing Intercom SMS: Connect, engage, and activate with two-way SMS
 * Announcing new next-generation bot capabilities to uplevel your automated
   support
 * Fostering allyship at work: Being out and bringing people in for Pride 2022
 * Pride 2022: Being out and bringing people in

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security