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http://e.workgrid.com/NzY0LUhDUS04NDkAAAGFSYf4r5N576Qrr4OKEjm-ARXRMlMcO46dQMr0PfhiL9Zp-ODj_qboTeD6Cy1KsHynxCJOpsI=
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https://www.workgrid.com/blog/2022/02/11/2022-digital-workplace-trends/?utm_campaign=2022-gartner-digital-workplace-repor...
Submission: On June 28 via api (June 28th 2022, 1:57:04 pm UTC) from US — Scanned from DE

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2022 DIGITAL WORKPLACE TRENDS


Emily Rodenhuis on February 11th, 2022



OPTIMIZING THE DIGITAL WORKPLACE FOR EMPLOYEES

We all know that over the past two years, the pandemic has changed the nature of
work.

 * Digital transformation efforts accelerated dramatically – by an average of
   5.3 years - to enable widespread remote work

 * Organizations found that remote work was often more efficient than
   office-based work, with 77% reporting increased productivity

 * Hybrid work models are now taking center stage, with 83% or workers
   preferring a hybrid work model, as organizations find the right balance of
   remote and in-person work

But the pandemic has also changed the nature of employees.

New research finds that 88% of workers are taking control of their well-being.
They’re bucking long-standing paradigms to redefine success, prioritizing
work-life balance, mental health, and having a meaningful job over a steady
paycheck. This revolution in perspective couldn’t have come at a better time.
Stress and burnout are real, with disastrous long-term effects.





> Workplace stress costs employees an estimated $300 billion each year.

Unfortunately, simply shining a spotlight on employee well-being hasn’t been
enough to cure the problem. Workers are still suffering from burn out, with 81%
feeling more burned out now than they were at the beginning.

So what can organizations do to help employees manage stress and work
effectively as they transition into the likely long-term model of hybrid work?

They can start by assessing their digital employee experience programs.
Remember, for many employees, the digital workplace is the only workplace they
have. If that experience is confusing, frustrating, and more difficult than it
needs to be, employees (and therefore the business) will suffer.

There are three actions you can start taking today to improve the digital
employee experience at your organization.

#1 FOCUS - HELP EMPLOYEES BETTER MANAGE THEIR ATTENTION SO THEY CAN SPEND MORE
TIME ON WORK THAT MATTERS.





#2 SIMPLIFY - ELIMINATE NEEDLESS DIGITAL FRICTION THAT WASTES TIME AND CAUSES
FRUSTRATION.





#3 ENABLE - EMPOWER BUSINESS PARTNERS TO ACCELERATE DIGITAL TRANSFORMATION.



Let's look at each of these actions in more detail to understand the strategies
and technologies you'll need to achieve success.


FOCUS

GUIDING ATTENTION IN THE DIGITAL WORKPLACE

There’s no doubt that employees struggle with focus and where to direct their
attention at work. And that’s due in large part to the rise of new apps and
collaboration platforms being deployed to help employees stay connected and be
productive. But while all these tools are great individually, together they
create an unmanageable stream of notifications, updates, emails, and messages.





> The average company maintains 651 SaaS applications - and, on average, adds
> ten new applications to the stack every month. (Source)

It also doesn’t help that many of these applications use strategies that enable
them to gain multiple inroads to organizations in an effort to be the app with
the greatest influence. Technology ends up fighting technology and the ultimate
loser is the employee who is simply overwhelmed with all the places they have to
go to find information and complete tasks (Gartner® refers to this phenomenon as
“YATTC,” or Yet Another Thing to Check).

Unfortunately, none of this is new. Employees have always struggled with how to
spend their time effectively, it’s just the source of their struggle that has
changed over time. There are ways to help alleviate the problem though, both
through strategy and technology.


STRATEGY: SUPPORT AN ENTERPRISE ATTENTION MANAGEMENT INITIATIVE

Prior to the pandemic, organizations implemented changes with the longstanding
expectation that employees would just adapt and overcome. In a post-pandemic
world, however, employees are exerting much more power and autonomy to work
however, wherever, and whenever it’s convenient for them – and they expect the
companies they work for to deliver technology that supports those needs for
flexibility and mobility.

Organizations should embrace this shift. Implementing an enterprise attention
management mentality is as an opportunity to deliver solutions that unlock the
power of their workforce. It will enable better business results, have a
tremendous impact on employee engagement and satisfaction, plus make it easier
to attract and retain top talent.


TECHNOLOGY: CREATE AN INTEGRATED DIGITAL WORK EXPERIENCE THAT GUIDES EMPLOYEES'
ATTENTION IN THE FLOW OF WORK

Digitization is only going to continue to drive an increasing amount of data and
information. So how can organizations use technology to help employees combat
the noise?





> We created 2.5 quintillion data bytes daily in 2020. (Source: Domo)

It starts by understanding that technology needs and expectations vary widely
across the employee base. Take the simple use of a mobile phone, for example.
Some workers never use the phone functionality, preferring to communicate via
text or email. Other employees, however, find texting to be time-consuming (or
maybe they struggle to read on such a small screen) and prefer voice
communication. Recognizing that these differences exist is the first step in
delivering technology that supports the entire workforce.

The next step is to implement technology that helps employees filter and
prioritize the vast amounts of information that come at them every day.
Organizations should focus on using systems that bring tasks and information to
employees, so that they don’t have to waste time hunting for them (Gartner®
refers to this as a “Guided Attention Strategy”).





> A modern digital workplace enables effective attention management by putting
> important tasks and information at employees' fingertips, no matter how, or
> where, they chose to work.

By enabling employees to have access to routine tasks and information wherever
they are, whenever they need them – right within the flow of their work, whether
via mobile, workstream collaboration apps like Teams or even on the intranet –
employees know what needs their attention and can work more efficiently.


SIMPLIFY

ELIMINATING NEEDLESS DIGITAL FRICTION

It’s a widely shared sentiment that the technology that’s supposed to make work
easier is actually complicating things, increasing the number of steps it takes
to complete tasks and making it more difficult to get our jobs done. This is the
very essence of what digital friction is all about.





> Gartner describes digital friction as “The unnecessary effort an employee has
> to exert to use data or technology for work. This gets in the way of focusing
> on the right tasks and making the right decisions.” 

So where does digital friction come from? It falls into three main categories…

 1. Application Overload - The ever-expanding range of applications and sources
    where information and activity are hosted.

 2. Information Overload - The volume of content, conversations, activity,
    interactions, tasks, and information employees are expected to continually
    process.

 3. Digital Noise Pollution - The exponential echo effect of signals, pings, and
    chimes vying for employees' attention.





> Digital friction and overload costs the U.S. economy a minimum of $900 billion
> per year in lowered employee productivity and reduced innovation. (Source)

You’d think that with the incredible technological advancements that have been
made over the last decade that this problem would have gotten better, but in
reality, it’s only gotten worse. That’s namely because software continues to be
designed with the vendor-to-enterprise sale in mind, with no consideration for
the individual user journey or experience, as is typically seen in the customer
experience marketplace.

That doesn’t mean that digital friction can’t be reduced dramatically when
approached with the right strategy and technology.


STRATEGY: ENTERPRISE ACCOUNTABILITY FOR IMPROVING THE QUALITY OF DIGITAL
EXPERIENCES

Once organizations have accepted the fact that digital friction is a problem,
they should look broadly across the employee experience and journey of all
personas to understand the reality of the work experience. Once there’s an
understanding of the culture, personas, and processes, as well as the technology
landscape, there are four simple strategies that can help minimize digital
friction and improve the overall digital experience.





 1. Start with quick wins - Address employees' top pain points as an easy
    entryway to digital transformation efforts.

 2. Modernize legacy systems - Asses how existing technology could be
    perpetuating ongoing problems and ask foundational questions, such as:
    
    * When was the last time the digital landscape was rationalized?
    
    * What's being used?
    
    * What's not being managed?
    
    * When should certain technologies be used and for what activities?
    
    * How much tech debt has accrued over the recent years?

 3. Utilize outcome-driven design - Design processes that help employees fulfill
    their intent and achieve their desired outcome as effectively as possible
    and ask the question "how?" How do you wish to communicate, collaborate,
    connect, and operate?

 4. Facilitate multichannel delivery - Deliver the experience wherever an
    employee needs access, whether that's via mobile, in a workstream
    collaboration app like MS Teams, or even on the intranet.


TECHNOLOGY: CREATE EXPERIENCES THAT STREAMLINE AND AUTOMATE PROCESSES

Many enterprise apps today offer some ability to reduce digital noise pollution
by adjusting the frequency of messages and app notifications, pop-ups, etc. That
certainly helps (every little bit does), but it’s little more than a band-aid
approach to a much bigger problem.

What’s really needed to reduce digital friction is an employee-first approach to
the overall digital experience, one that weaves employee need into the technical
landscape and prioritizes the right information, notifications, and actions, at
the right time – in an intelligent manner – regardless of where the employee is
working.

Let’s take look at an example that most can relate to, ordering office equipment
to work from home…





> Employees spend 20% of their time looking for information. (Source)

Most people never expected the sudden shift to remote work to be permanent.
There was an assumption that the disruption would last a few weeks at most, and
we adapted quickly and easily to that new reality, setting up working spaces
wherever there was a big enough surface to set a laptop. But as the weeks turned
into months and then a year, backs grew sore, wrists began cramping, and we all
needed to face the fact that were weren’t going back to our offices any time
soon. We needed more formal office equipment. But there was a big roadblock -
how did we go about getting it?

The journey most employees went on to order the equipment they needed was
frustratingly similar.

It started with reaching out to bosses and colleagues to see if they knew how.
If that didn’t prove useful, people moved on to a search of the intranet – also
a frustrating dead end that turned up plenty of articles about offices closures,
policies about getting into the office, even the café menu from March 2020 was
found, but no instructions about ordering office equipment. The HR portal was
likely the next stop. This uncovered interesting stuff about setting up space
for new hires along with articles about the importance of working ergonomically
and details about virtual yoga classes being offered. But still nothing about
ordering equipment.

You get the point. Thousands of hours were wasted in organizations around the
globe as employees tried to find the very basic information on how to order
office equipment. Hardly a great employee experience, and certainly no good for
business. But what’s the alternative?





That entire scenario could have been eliminated by using technology to help
employees quickly and easily fulfill their intent and find the information
they’re looking for.

There are many ways this could be accomplished, but one example would be a
chatbot that enabled employees to easily ask the question, “How do I order
office equipment?” Simply getting employees to this answer quickly would be a
big step towards reducing digital friction. But now take it a step further. If
you actually connected employees to the procurement system as part of the
response returned by the chatbot, you’d not only reduce friction even further,
but you’d also be on the path to creating the modern digital experience
employees expect and deserve.


ENABLE

EMPOWER BUSINESS PARTNERS TO ACCELERATE DIGITAL TRANSFORMATION

Businesses are in a perpetual battle to keep up with changes in technology, and
unfortunately find themselves in a reactionary mode when big issues such as the
pandemic force massive change very quickly. It’s a stress that affects the
entire organization, particularly when viewed in light of other factors…

 * By 2026, business will be competing for engineering talent to fill an
   estimated 1.2 million job openings

 * 40% tech budgets are shifting over to the business

 * IT projects are increasing by 30% just to keep the lights on

Add to this the traditional IT problems, like tech debt and aging systems, and
it’s no wonder nearly half of businesses are worried about employee burnout.







There are ways to ease these stressors, thankfully.


STRATEGY: EMBRACE A DEMOCRATIZATION APPROACH TO INNOVATION & TECHNOLOGY

It’s an inconvenient fact that innovation isn’t as simple as buying new
technology or enlisting the best-and-brightest minds in the organization to come
up with clever ideas.

Instead, embracing innovation requires a strategy, which of course also means
managing organizational change within the company. That was the case with the
shift to Agile years ago. Tight bonds between business and IT needed to be
formed and a focus on small, quick deliveries and iterative change needed to be
fostered to drive innovation, all of which required a different mindset and
organizational transformation for many companies.

Organizations can mitigate the disruption of technological change by putting the
power of technology and innovation capabilities into the hands of business
users.





It’s a mindset shift that many companies may find challenging, but it only makes
sense. The past 10-15 years have been all about democratizing access to
information and content creation - why not problem solving and innovation? By
decentralizing access to some tools traditionally reserved for IT, more
employees can be empowered to innovate and iterate on their own to accelerate an
organization’s digital transformation efforts. This will be critical given the
fact that innovation will be a driving factor of business success in the coming
years. Organizations will have to use every available advantage, including
democratized innovation, if they want to remain competitive.


TECHNOLOGY: LEVERAGE NO-CODE DEVELOPMENT TO ENABLE BUSINESS TEAMS TO OPTIMIZE
THE EMPLOYEE EXPERIENCE

Thanks to the rapid rise of no-code development, predictions estimate that in
just the next few years, the vast majority of tech products delivered by
organizations will have been built by citizen developers rather than IT. In that
same time span, 75% of businesses will explore at least 4 no code tools.

Taking advantage of this rise in no-code development will be key to driving
innovation for organizations, paving the way for business partners who have
access to system credentials to drag and drop their way to custom workflows,
automations, and other valuable business outcomes.

No code development offers many benefits, not the least of which are speed and
flexibility, making it possible to deliver custom applications within days or
weeks rather than months – all without the assistance of IT. It also makes use
of existing tech investments, so organizations can increase usage and adoption
of valuable business solutions while also delivering the custom experiences
their employees need.







The market is seeing a steady increase in software companies adding no-code
functionality to their platforms. Organizations considering this path should
evaluate potential solutions against these criteria:

 * Easy-to-use interface with drag and drop functionality that enables users to
   edit, preview, and test as they go

 * Simple validation and deployment methods

 * Speed in delivering high-value outcomes

FOR MORE ON DIGITAL WORKPLACE TRENDS FOR 2022, CHECK OUT THIS PRESENTATION.



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