www.egain.com Open in urlscan Pro
141.193.213.21 Public Scan

Go To Rescan
Add Verdict Report

URL:
https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_artic...
Submission: On May 16 via api (May 16th 2023, 11:58:11 pm UTC) from US — Scanned from DE

Summary HTTP 100 Redirects Links 9 Behaviour Indicators

Summary

This website contacted 23 IPs in 3 countries across 16 domains to perform 100 HTTP transactions. The main IP is 141.193.213.21, located in United States and belongs to CLOUDFLARESPECTRUM Cloudflare, Inc., US. The main domain is www.egain.com. The Cisco Umbrella rank of the primary domain is 377281.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 10th 2023. Valid for: a year.

This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
50	141.193.213.21 141.193.213.21	209242 (CLOUDFLAR...) (CLOUDFLARESPECTRUM Cloudflare)
6	2a00:1450:400... 2a00:1450:4001:828::2008	15169 (GOOGLE) (GOOGLE)
2	138.199.37.229 138.199.37.229	60068 (CDN77 ^_^) (CDN77 ^_^)
1	2a04:4e42:600... 2a04:4e42:600::485	54113 (FASTLY) (FASTLY)
1	13.32.121.53 13.32.121.53	16509 (AMAZON-02) (AMAZON-02)
7	2a00:1450:400... 2a00:1450:4001:82b::2004	15169 (GOOGLE) (GOOGLE)
3	2a00:1450:400... 2a00:1450:4001:803::200a	15169 (GOOGLE) (GOOGLE)
1	2606:4700::68... 2606:4700::6810:650c	13335 (CLOUDFLAR...) (CLOUDFLARENET)
3	2620:1ec:c11:... 2620:1ec:c11::200	8068 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
1	2600:9000:225... 2600:9000:225e:9200:1f:f723:6fc0:93a1	16509 (AMAZON-02) (AMAZON-02)
2	2a00:1450:400... 2a00:1450:4001:831::2003	15169 (GOOGLE) (GOOGLE)
3	2a00:1450:400... 2a00:1450:4001:813::200e	15169 (GOOGLE) (GOOGLE)
3	2001:4860:480... 2001:4860:4802:34::36	15169 (GOOGLE) (GOOGLE)
1	2a00:1450:400... 2a00:1450:4001:829::2002	15169 (GOOGLE) (GOOGLE)
2	2a00:1450:400... 2a00:1450:400c:c07::9b	15169 (GOOGLE) (GOOGLE)
3	2a00:1450:400... 2a00:1450:4001:80b::2003	15169 (GOOGLE) (GOOGLE)
1	18.66.112.92 18.66.112.92	16509 (AMAZON-02) (AMAZON-02)
6	2a00:1450:400... 2a00:1450:4001:82b::2003	15169 (GOOGLE) (GOOGLE)
1	2a02:26f0:6c0... 2a02:26f0:6c00::210:ba0a	20940 (AKAMAI-ASN1) (AKAMAI-ASN1)
1	2400:52e0:1e0... 2400:52e0:1e00::1075:1	200325 (BUNNYCDN) (BUNNYCDN)
1	2600:9000:20e... 2600:9000:20eb:5c00:2:53b2:240:93a1	16509 (AMAZON-02) (AMAZON-02)
4 4	2620:1ec:21::14 2620:1ec:21::14	8068 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
1	13.107.42.14 13.107.42.14	8068 (MICROSOFT...) (MICROSOFT-CORP-MSN-AS-BLOCK)
100	23

50 141.193.213.21 (United States)

ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US)

www.egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

6 2a00:1450:4001:828::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 138.199.37.229 (Frankfurt am Main, Germany)

ASN60068 (CDN77 ^_^, GB)
PTR: 138-199-37-229.bunnyinfra.net

cdn.printfriendly.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a04:4e42:600::485 (United States)

ASN54113 (FASTLY, US)

cdn.jsdelivr.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 13.32.121.53 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-32-121-53.fra60.r.cloudfront.net

hd.egain.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

7 2a00:1450:4001:82b::2004 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:803::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2606:4700::6810:650c (United States)

ASN13335 (CLOUDFLARENET, US)

ws.zoominfo.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2620:1ec:c11::200 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

bat.bing.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2600:9000:225e:9200:1f:f723:6fc0:93a1 (United States)

ASN16509 (AMAZON-02, US)

sc.lfeeder.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a00:1450:4001:831::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:813::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2001:4860:4802:34::36 (United States)

ASN15169 (GOOGLE, US)

region1.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:829::2002 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

googleads.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 2a00:1450:400c:c07::9b (Brussels, Belgium)

ASN15169 (GOOGLE, US)

stats.g.doubleclick.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 2a00:1450:4001:80b::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.google.de	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 18.66.112.92 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-66-112-92.fra56.r.cloudfront.net

tr.lfeeder.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

6 2a00:1450:4001:82b::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

www.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a02:26f0:6c00::210:ba0a (Frankfurt am Main, Germany)

ASN20940 (AKAMAI-ASN1, NL)

snap.licdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2400:52e0:1e00::1075:1 (Germany)

ASN200325 (BUNNYCDN, SI)

key-cdn.printfriendly.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2600:9000:20eb:5c00:2:53b2:240:93a1 (United States)

ASN16509 (AMAZON-02, US)

cdn.linkedin.oribi.io	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2620:1ec:21::14 (United States) 4 redirects

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

px.ads.linkedin.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
www.linkedin.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 13.107.42.14 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)

px4.ads.linkedin.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
51	egain.com www.egain.com — Cisco Umbrella Rank: 377281 hd.egain.com	556 KB
8	gstatic.com fonts.gstatic.com www.gstatic.com	606 KB
7	google.com www.google.com — Cisco Umbrella Rank: 2	30 KB
6	google-analytics.com www.google-analytics.com — Cisco Umbrella Rank: 39 region1.google-analytics.com — Cisco Umbrella Rank: 2495	21 KB
6	googletagmanager.com www.googletagmanager.com — Cisco Umbrella Rank: 62	369 KB
5	linkedin.com 4 redirects px.ads.linkedin.com — Cisco Umbrella Rank: 414 www.linkedin.com — Cisco Umbrella Rank: 645 px4.ads.linkedin.com — Cisco Umbrella Rank: 6490	4 KB
3	google.de www.google.de — Cisco Umbrella Rank: 5171	669 B
3	doubleclick.net googleads.g.doubleclick.net — Cisco Umbrella Rank: 41 stats.g.doubleclick.net — Cisco Umbrella Rank: 91	2 KB
3	bing.com bat.bing.com — Cisco Umbrella Rank: 390	13 KB
3	googleapis.com fonts.googleapis.com — Cisco Umbrella Rank: 50	2 KB
3	printfriendly.com cdn.printfriendly.com — Cisco Umbrella Rank: 25023 key-cdn.printfriendly.com — Cisco Umbrella Rank: 25311	18 KB
2	lfeeder.com sc.lfeeder.com — Cisco Umbrella Rank: 16455 tr.lfeeder.com — Cisco Umbrella Rank: 26975	12 KB
1	oribi.io cdn.linkedin.oribi.io — Cisco Umbrella Rank: 1034	375 B
1	licdn.com snap.licdn.com — Cisco Umbrella Rank: 885	5 KB
1	zoominfo.com ws.zoominfo.com — Cisco Umbrella Rank: 4932	2 KB
1	jsdelivr.net cdn.jsdelivr.net — Cisco Umbrella Rank: 379	22 KB
100	16

	Domain	Requested by
50	www.egain.com	www.egain.com
7	www.google.com	www.egain.com www.gstatic.com www.google.com
6	www.gstatic.com	www.google.com www.gstatic.com
6	www.googletagmanager.com	www.egain.com www.googletagmanager.com
3	px.ads.linkedin.com	3 redirects
3	www.google.de	www.egain.com
3	region1.google-analytics.com	www.googletagmanager.com
3	www.google-analytics.com	www.googletagmanager.com www.google-analytics.com
3	bat.bing.com	www.egain.com bat.bing.com
3	fonts.googleapis.com	www.egain.com
2	stats.g.doubleclick.net	www.google-analytics.com
2	fonts.gstatic.com	fonts.googleapis.com www.google.com
2	cdn.printfriendly.com	www.egain.com
1	px4.ads.linkedin.com	www.egain.com
1	www.linkedin.com	1 redirects
1	cdn.linkedin.oribi.io	snap.licdn.com
1	key-cdn.printfriendly.com	cdn.printfriendly.com
1	snap.licdn.com	www.egain.com
1	tr.lfeeder.com	www.egain.com
1	googleads.g.doubleclick.net	www.googletagmanager.com
1	sc.lfeeder.com	www.egain.com
1	ws.zoominfo.com	www.egain.com
1	hd.egain.com	www.egain.com
1	cdn.jsdelivr.net	www.egain.com
100	24

This site contains links to these domains. Also see Links.

Domain
twitter.com
www.facebook.com
www.instagram.com
www.linkedin.com
www.youtube.com
community.egain.com
eg5074aprl.egain.cloud
media.egain.com
hd.egain.com

Subject Issuer	Validity	Valid
*.egain.com Go Daddy Secure Certificate Authority - G2	`2023-01-10` - `2024-02-11`	a year	crt.sh
*.google-analytics.com GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
cdn.printfriendly.com R3	`2023-04-29` - `2023-07-28`	3 months	crt.sh
jsdelivr.net GlobalSign Atlas R3 DV TLS CA 2022 Q4	`2022-12-23` - `2024-01-24`	a year	crt.sh
hd.egain.com Amazon RSA 2048 M01	`2023-02-22` - `2024-02-08`	a year	crt.sh
www.google.com GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
upload.video.google.com GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
zoominfo.com Cloudflare Inc ECC CA-3	`2023-04-04` - `2024-04-03`	a year	crt.sh
www.bing.com Microsoft RSA TLS CA 02	`2023-02-16` - `2023-08-16`	6 months	crt.sh
*.lfeeder.com Amazon RSA 2048 M01	`2023-02-28` - `2023-08-07`	5 months	crt.sh
*.gstatic.com GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
*.g.doubleclick.net GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
www.google.de GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
*.google.com GTS CA 1C3	`2023-04-24` - `2023-07-17`	3 months	crt.sh
snap.licdn.com DigiCert SHA2 Secure Server CA	`2023-02-01` - `2024-01-31`	a year	crt.sh
key-cdn.printfriendly.com R3	`2023-04-29` - `2023-07-28`	3 months	crt.sh
linkedin.oribi.io Amazon RSA 2048 M01	`2023-02-24` - `2023-08-06`	5 months	crt.sh

This page contains 3 frames:

Primary Page: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
Frame ID: 1440BBB4002015522E3938F0AF4AA3A6
Requests: 91 HTTP requests in this frame

Frame: https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&size=normal&cb=rm71mp5zx8ql
Frame ID: 950654E26393244031EFEF262AC93590
Requests: 8 HTTP requests in this frame

Frame: https://www.google.com/recaptcha/api2/bframe?hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ
Frame ID: AC37FE593C9C77D8662E0E88DEC7DAB6
Requests: 3 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Digital Customer Service | Best Practices | eGainAccessibility ToolsIncrease TextDecrease TextGrayscaleHigh ContrastNegative ContrastLight BackgroundLinks UnderlineReadable FontReset

Detected technologies

WordPress (CMS) Expand

Overall confidence: 100%
Detected patterns

/wp-(?:content|includes)/

Bootstrap (Web Frameworks) Expand

Overall confidence: 100%
Detected patterns

bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Flickity (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

/flickity(?:\.pkgd)?(?:\.min)?\.js

Font Awesome (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

google-analytics\.com/(?:ga|urchin|analytics)\.js

Google Tag Manager (Tag Managers) Expand

Overall confidence: 100%
Detected patterns

googletagmanager\.com/gtm\.js
googletagmanager\.com/gtag/js

Lightbox (JavaScript Libraries) Expand

Linkedin Insight Tag (Analytics) Expand

Overall confidence: 100%
Detected patterns

snap\.licdn\.com/li\.lms-analytics/insight\.min\.js

jQuery (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

jQuery Migrate (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

jquery[.-]migrate(?:-([\d.]+))?(?:\.min)?\.js(?:\?ver=([\d.]+))?

jsDelivr (CDN) Expand

Overall confidence: 100%
Detected patterns

//cdn\.jsdelivr\.net/

reCAPTCHA (Captchas) Expand

Overall confidence: 100%
Detected patterns

/recaptcha/api\.js

Page Statistics

100
Requests

99 %
HTTPS

78 %
IPv6

16
Domains

24
Subdomains

23
IPs

3
Countries

1660 kB
Transfer

4261 kB
Size

26
Cookies

9 Outgoing links

These are links going to different origins than the main page.

URL: https://twitter.com/eGain

Search URL Search Domain Scan URL

URL: https://www.facebook.com/eGain

Search URL Search Domain Scan URL

URL: https://www.instagram.com/egainhq

Search URL Search Domain Scan URL

URL: https://www.linkedin.com/company/egain-corporation

Search URL Search Domain Scan URL

URL: https://www.youtube.com/egainchannel
Title: Videos

Search URL Search Domain Scan URL

URL: https://community.egain.com/login
Title: eGain Community

Search URL Search Domain Scan URL

URL: https://eg5074aprl.egain.cloud/system/templates/selfservice/portal/help/customer/locale/en-US/portal/555500000001023
Title: eGain Support Portal

Search URL Search Domain Scan URL

URL: https://media.egain.com/support/managedservices.asp
Title: eGain Managed Services

Search URL Search Domain Scan URL

URL: https://hd.egain.com/articles/article_digital_customer_service.pdf
Title: DOWNLOAD PDF

Search URL Search Domain Scan URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 89

https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937 HTTP 302
https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&cookiesTest=true HTTP 302
https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1684281487181%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fdigital-customer-service-best-practices%252F%253Futm_source%253D1on1%2526utm_medium%253Demail%2526utm_campaign%253Ddcs_article_na%2526uid%253Def5cc14d-35f9-eb11-94ee-000d3a18f937%26cookiesTest%3Dtrue%26liSync%3Dtrue HTTP 302
https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&cookiesTest=true&liSync=true HTTP 302
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&cookiesTest=true&liSync=true&e_ipv6=AQJYXPdTUl1kaQAAAYgm__IBKzu5U53A54MR5Do3jzlmnid2uQgm_C7eRf3hunfROYlyRvh3Nnzw

100 HTTP transactions
2 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2 200 Primary Request / Show response
www.egain.com/digital-customer-service-best-practices/ 194 KB
42 KB 866ms
780ms Document
text/html 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare / WP Engine

Resource Hash

956821e78af93b94711caf7b3fba5b9f0c1a98b200430fa97abee67af870aa35

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
cache-control: max-age=43200, must-revalidate
cf-cache-status: DYNAMIC
cf-ray: 7c8791128ad8bbda-FRA
content-encoding: br
content-type: text/html; charset=UTF-8
date: Tue, 16 May 2023 23:58:05 GMT
link: <https://www.egain.com/wp-json/>; rel="https://api.w.org/" <https://www.egain.com/wp-json/wp/v2/pages/23396>; rel="alternate"; type="application/json" <https://www.egain.com/?p=23396>; rel=shortlink
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
referrer-policy: origin
server: cloudflare
strict-transport-security: max-age=63072000
vary: Accept-Encoding Accept-Encoding Accept-Encoding
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
x-pass-why: custom-args
x-powered-by: WP Engine
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block

GET
H2 200 trp-floater-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/ 5 KB
1 KB 43ms
39ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-floater-language-switcher.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

44ea170fc87aae5f8c85e610296bac297b3d621292adc4cbec9e0b0d3a2e681b

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
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User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
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content-encoding: br
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cf-ray: 7c8791176e75bbda-FRA

GET
H2 200 trp-language-switcher.css
www.egain.com/plugins/translatepress-multilingual/assets/css/ 3 KB
861 B 42ms
38ms Stylesheet
text/css 141.193.213.21
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Full URL

https://www.egain.com/plugins/translatepress-multilingual/assets/css/trp-language-switcher.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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TLS 1.3, , AES_128_GCM

Server

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Reverse DNS

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User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

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strict-transport-security: max-age=63072000
x-content-type-options: nosniff
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cf-ray: 7c8791176e76bbda-FRA

GET
H2 200 style.css
www.egain.com/egain/ 0
206 B 40ms
37ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain/style.css

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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Server

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Response headers

date: Tue, 16 May 2023 23:58:06 GMT
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x-content-type-options: nosniff
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GET
H2 200 style.css
www.egain.com/egain-child/ 1 B
136 B 41ms
38ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

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Full URL

https://www.egain.com/egain-child/style.css

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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Response headers

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GET
H2 200 all.min.css
www.egain.com/egain/assets/fonts/fontawesome/css/ 58 KB
13 KB 53ms
50ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

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Full URL

https://www.egain.com/egain/assets/fonts/fontawesome/css/all.min.css

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 386429
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cf-ray: 7c8791177e7bbbda-FRA

GET
H2 200 simple-line-icons.min.css
www.egain.com/egain/assets/css/third/ 11 KB
3 KB 39ms
35ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

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User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
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cf-ray: 7c8791177e7cbbda-FRA

GET
H2 200 style.min.css
www.egain.com/egain/assets/css/ 152 KB
23 KB 44ms
41ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/css/style.min.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

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accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 386429
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
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cf-ray: 7c8791177e7dbbda-FRA

GET
H2 200 23b5fb9d1245fa0256d87544d30cdf33.css
www.egain.com/egain-media/oceanwp-webfonts-css/ 3 KB
422 B 42ms
40ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain-media/oceanwp-webfonts-css/23b5fb9d1245fa0256d87544d30cdf33.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

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Software

cloudflare /

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Request headers

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Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 461427
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
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server: cloudflare
etag: W/"645d0e13-cc6"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: text/css
access-control-allow-origin: *
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permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c8791177e7ebbda-FRA

GET
H2 200 style.min.css
www.egain.com/plugins/pojo-accessibility/assets/css/ 51 KB
5 KB 48ms
46ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/plugins/pojo-accessibility/assets/css/style.min.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 461427
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:45:24 GMT
server: cloudflare
etag: W/"6414df74-cc6d"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: text/css
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c8791177e7fbbda-FRA

GET
H2 200 sassy-social-share-public.css
www.egain.com/plugins/sassy-social-share/public/css/ 10 KB
2 KB 47ms
45ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/plugins/sassy-social-share/public/css/sassy-social-share-public.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 461427
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
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last-modified: Fri, 17 Mar 2023 21:51:02 GMT
server: cloudflare
etag: W/"6414e0c6-2752"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: text/css
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c8791177e80bbda-FRA

GET
H2 200 front.min.css
www.egain.com/plugins/cookie-notice/css/ 5 KB
1 KB 60ms
58ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/plugins/cookie-notice/css/front.min.css

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 461427
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:38:29 GMT
server: cloudflare
etag: W/"6414ddd5-14d6"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: text/css
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GET
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www.egain.com/egain-child/css/ 86 KB
14 KB 70ms
69ms Stylesheet
text/css 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain-child/css/custom.min.css

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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TLS 1.3, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

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Response headers

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GET
H2 200 widgets.css
www.egain.com/plugins/ocean-extra/assets/css/ 50 KB
7 KB 61ms
59ms Stylesheet
text/css 141.193.213.21
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https://www.egain.com/plugins/ocean-extra/assets/css/widgets.css

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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GET
H2 200 jquery.min.js Show response
www.egain.com/includes/js/jquery/ 88 KB
31 KB 78ms
77ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/includes/js/jquery/jquery.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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cf-ray: 7c8791179e95bbda-FRA

GET
H2 200 jquery-migrate.min.js Show response
www.egain.com/includes/js/jquery/ 13 KB
5 KB 70ms
68ms Script
application/javascript 141.193.213.21
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https://www.egain.com/includes/js/jquery/jquery-migrate.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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cf-ray: 7c8791179e96bbda-FRA

GET
H3 200 front.min.js Show response
www.egain.com/plugins/cookie-notice/js/ 8 KB
2 KB 44ms
39ms Script
application/javascript 141.193.213.21
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https://www.egain.com/plugins/cookie-notice/js/front.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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QUIC, , AES_128_GCM

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cf-ray: 7c879118a83a1ca3-FRA

GET
H2 200 custom_script_1.js Show response
www.egain.com/egain-child/ 26 KB
5 KB 69ms
68ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain-child/custom_script_1.js?v=1.5

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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Response headers

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cf-ray: 7c8791179e97bbda-FRA

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 231 KB
80 KB 120ms
64ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

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Full URL

https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

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GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 119 KB
46 KB 97ms
41ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

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https://www.googletagmanager.com/gtag/js?id=UA-15835029-4

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

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date: Tue, 16 May 2023 23:58:06 GMT
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GET
H2 200 js Show response
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67 KB 158ms
102ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

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https://www.googletagmanager.com/gtag/js?id=AW-946629603

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

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GET
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cdn.printfriendly.com/icons/ 305 B
1 KB 95ms
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image/png 138.199.37.229
CDN77 ^_^

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Full URL: https://cdn.printfriendly.com/icons/printfriendly-icon-sm.png
Requested by: Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
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date: Tue, 16 May 2023 23:58:06 GMT
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5 KB 96ms
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image/webp 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain-media/2022/10/eGain-logo-new-300.png

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

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Response headers

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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AMAZON-02

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GET
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CDN77 ^_^

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Full URL: https://cdn.printfriendly.com/printfriendly.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
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GET
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text/css 141.193.213.21
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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

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QUIC, , AES_128_GCM

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GET
H3 200 imagesloaded.min.js Show response
www.egain.com/includes/js/ 5 KB
2 KB 44ms
38ms Script
application/javascript 141.193.213.21
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https://www.egain.com/includes/js/imagesloaded.min.js

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

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cf-ray: 7c879118a8231ca3-FRA

GET
H3 200 theme.min.js Show response
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5 KB 124ms
118ms Script
application/javascript 141.193.213.21
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https://www.egain.com/egain/assets/js/theme.min.js

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

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141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

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cf-ray: 7c879118a8241ca3-FRA

GET
H3 200 drop-down-mobile-menu.min.js Show response
www.egain.com/egain/assets/js/ 14 KB
4 KB 45ms
39ms Script
application/javascript 141.193.213.21
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https://www.egain.com/egain/assets/js/drop-down-mobile-menu.min.js

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URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

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Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

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Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
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server: cloudflare
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cf-ray: 7c879118a8251ca3-FRA

GET
H3 200 header-replace-search.min.js Show response
www.egain.com/egain/assets/js/ 9 KB
3 KB 113ms
106ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain/assets/js/header-replace-search.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
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server: cloudflare
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content-type: application/javascript
access-control-allow-origin: *
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cf-ray: 7c879118a8271ca3-FRA

GET
H3 200 magnific-popup.min.js Show response
www.egain.com/egain/assets/js/vendors/ 20 KB
8 KB 113ms
106ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain/assets/js/vendors/magnific-popup.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
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content-encoding: br
age: 463388
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server: cloudflare
etag: W/"640e94ac-4efb"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
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cf-ray: 7c879118a8281ca3-FRA

GET
H3 200 ow-lightbox.min.js Show response
www.egain.com/egain/assets/js/ 4 KB
2 KB 111ms
105ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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https://www.egain.com/egain/assets/js/ow-lightbox.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
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server: cloudflare
etag: W/"640e94ac-100f"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
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cf-ray: 7c879118a8291ca3-FRA

GET
H3 200 flickity.pkgd.min.js Show response
www.egain.com/egain/assets/js/vendors/ 56 KB
15 KB 111ms
105ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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Full URL

https://www.egain.com/egain/assets/js/vendors/flickity.pkgd.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
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last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: W/"640e94ac-e0e0"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
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permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82a1ca3-FRA

GET
H3 200 ow-slider.min.js Show response
www.egain.com/egain/assets/js/ 2 KB
1 KB 41ms
35ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/js/ow-slider.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
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last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: W/"640e94ac-7d2"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
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permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82b1ca3-FRA

GET
H3 200 scroll-effect.min.js Show response
www.egain.com/egain/assets/js/ 12 KB
3 KB 95ms
89ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/js/scroll-effect.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

Name	Value
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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: W/"640e94ac-2e6f"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82c1ca3-FRA

GET
H3 200 scroll-top.min.js Show response
www.egain.com/egain/assets/js/ 9 KB
3 KB 45ms
39ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/js/scroll-top.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: W/"640e94ac-231d"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82d1ca3-FRA

GET
H3 200 select.min.js Show response
www.egain.com/egain/assets/js/ 5 KB
2 KB 96ms
90ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/egain/assets/js/select.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

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Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: W/"640e94ac-143d"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82e1ca3-FRA

GET
H3 200 app.min.js Show response
www.egain.com/plugins/pojo-accessibility/assets/js/ 5 KB
2 KB 97ms
92ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

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Show headers Download Go to

Full URL

https://www.egain.com/plugins/pojo-accessibility/assets/js/app.min.js

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Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:45:24 GMT
server: cloudflare
etag: W/"6414df74-14c1"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a82f1ca3-FRA

GET
H3 200 sassy-social-share-public.js Show response
www.egain.com/plugins/sassy-social-share/public/js/ 119 KB
40 KB 64ms
58ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/plugins/sassy-social-share/public/js/sassy-social-share-public.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

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Security Headers

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Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:51:02 GMT
server: cloudflare
etag: W/"6414e0c6-1dd7f"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
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text/css 2a00:1450:4001:803::200a
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GET
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9 KB 132ms
127ms Script
application/javascript 141.193.213.21
CLOUDFLARESPECTRU...

General

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Full URL

https://www.egain.com/egain-child/fancy/jquery.fancybox.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

08755c8d83c85000c67c40898e9a0c004ce516b7318ad5ec0ae007395b8c1fff

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 06:05:30 GMT
server: cloudflare
etag: W/"6414032a-5a0a"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a8391ca3-FRA

GET
H3 200 contact-us.svg
www.egain.com/egain-media/2023/04/ 6 KB
4 KB 134ms
130ms Image
image/svg+xml 141.193.213.21
CLOUDFLARESPECTRU...

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Full URL

https://www.egain.com/egain-media/2023/04/contact-us.svg

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

128de1b1cc499f5045fb090bf0375f195e378167b28b527c0bad776e9d6d65f7

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
content-encoding: br
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Tue, 18 Apr 2023 18:52:02 GMT
server: cloudflare
etag: W/"643ee6d2-1810"
vary: Accept-Encoding, Accept-Encoding, Accept-Encoding, Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: image/svg+xml
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
cf-ray: 7c879118a8401ca3-FRA

GET
H2 200 gtm.js Show response
www.googletagmanager.com/ 176 KB
58 KB 152ms
98ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

General

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Full URL

https://www.googletagmanager.com/gtm.js?id=GTM-NC9SGDL

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

e11d8ca02374b3cd4819f6e071781759d3d05e54d6781eb4d090440a3c23fb49

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 59075
x-xss-protection: 0
last-modified: Tue, 16 May 2023 23:28:36 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Tue, 16 May 2023 23:58:06 GMT

GET
H2 200 gtm.js Show response
www.googletagmanager.com/ 140 KB
50 KB 91ms
37ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

General

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Full URL

https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

97c7a4fa4bf25dc3488b93703ccad3ed84a3cbe9209fde3e7338dc73a8300eb7

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 51218
x-xss-protection: 0
last-modified: Tue, 16 May 2023 22:08:55 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Tue, 16 May 2023 23:58:06 GMT

GET
H2 200 6WNoPXcu9CiYbInz1a6y Show response
ws.zoominfo.com/pixel/ 3 KB
2 KB 227ms
169ms Script
text/javascript 2606:4700::6810:650c
CLOUDFLARENET

General

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Full URL

https://ws.zoominfo.com/pixel/6WNoPXcu9CiYbInz1a6y

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2606:4700::6810:650c , United States, ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare / Express

Resource Hash

76fb66b126a97584261b213cebcd88fd1e14e2d5960dc9c224ac3ad51f2d0b89

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
content-encoding: gzip
x-content-type-options: nosniff
cf-cache-status: DYNAMIC
via: 1.1 google
server: cloudflare
x-powered-by: Express
vary: Accept-Encoding
content-type: text/javascript
access-control-allow-origin: *
access-control-allow-credentials: true
cf-ray: 7c87911938ea2bdf-FRA
access-control-allow-headers: Content-Type,cf-ipcountry,service-version,x-appengine-user-ip,x-forwarded-for, x-ws-collect-type,requestFromZITag,unifiedScriptVerified,_zitok
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400

GET
H2 200 bat.js Show response
bat.bing.com/ 40 KB
12 KB 100ms
47ms Script
application/javascript 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

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Full URL

https://bat.bing.com/bat.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

679804e244b4127b7ecd99a513b57d6a4f91866410e16da69ce02f98f534051d

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubDomains; preload
content-encoding: gzip
date: Tue, 16 May 2023 23:58:06 GMT
last-modified: Thu, 11 May 2023 18:08:27 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: BDBD067B39F94B348E96DC9470F0694C Ref B: FRAEDGE2011 Ref C: 2023-05-16T23:58:06Z
etag: "80df77953384d91:0"
vary: Accept-Encoding
x-cache: CONFIG_NOCACHE
content-type: application/javascript
cache-control: private,max-age=1800
accept-ranges: bytes
content-length: 12183

GET
H2 200 lftracker_v1_ywVkO4XMdlOaZ6Bj.js Show response
sc.lfeeder.com/ 32 KB
11 KB 219ms
25ms Script
application/javascript 2600:9000:225e:9200:1f:f723:6fc0:93a1
AMAZON-02

General

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Show headers Download Go to

Full URL: https://sc.lfeeder.com/lftracker_v1_ywVkO4XMdlOaZ6Bj.js
Requested by: Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2600:9000:225e:9200:1f:f723:6fc0:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: AmazonS3 /
Resource Hash: 2baecc3cdb4bc8db7d2fdaaa42e3d8acc6625ed94f84637b28a7a85701355e8f

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

x-amz-version-id: 3oCVUtLREoDUzTseBXBgePRTz8PTnx0I
content-encoding: gzip
via: 1.1 cfa647edefc0769e715b9781478b0626.cloudfront.net (CloudFront)
date: Tue, 16 May 2023 23:04:27 GMT
last-modified: Fri, 07 Apr 2023 07:04:53 GMT
server: AmazonS3
x-amz-cf-pop: FRA60-P4
age: 3220
etag: W/"5d5eaa53583ed3e8b2c36a688708e5e3"
vary: Accept-Encoding
x-cache: Hit from cloudfront
content-type: application/javascript
cache-control: max-age=3600
x-amz-cf-id: w7t5Apt6Lpz8Wgzglb5sNhD3_oTdu209WhLFBu8qtGdcmxkvMJBVRg==

GET
H2 200 memvYaGs126MiZpBA-UvWbX2vVnXBbObj2OVTS-muw.woff2
fonts.gstatic.com/s/opensans/v35/ 47 KB
48 KB 76ms
22ms Font
font/woff2 2a00:1450:4001:831::2003
GOOGLE

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Full URL

https://fonts.gstatic.com/s/opensans/v35/memvYaGs126MiZpBA-UvWbX2vVnXBbObj2OVTS-muw.woff2

Requested by

Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans:400,600,700

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:831::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

7c7818c25a18e8a38553fcbcbc2ad0b5e964103a7d2e494f82815e3f70bf3fc5

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://fonts.googleapis.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Sat, 13 May 2023 05:45:28 GMT
x-content-type-options: nosniff
age: 324758
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 48412
x-xss-protection: 0
last-modified: Tue, 02 May 2023 15:08:53 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 12 May 2024 05:45:28 GMT

GET
H3 200 Simple-Line-Icons.woff2
www.egain.com/egain/assets/fonts/simple-line-icons/ 29 KB
30 KB 73ms
73ms Font
font/woff2 141.193.213.21
CLOUDFLARESPECTRU...

General

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Full URL

https://www.egain.com/egain/assets/fonts/simple-line-icons/Simple-Line-Icons.woff2?v=2.4.0

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

104673f4859604362a18fc6294197d8fffb8cb24ad3211e92eb04f655e18cf4a

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
age: 667
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 30064
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: "640e94ac-7570"
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
accept-ranges: bytes
cf-ray: 7c879118b8451ca3-FRA

GET
H2 204 56380144.js Show response
bat.bing.com/p/action/ 0
116 B 120ms
120ms Script
text/plain 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

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Show headers Download Go to

Full URL

https://bat.bing.com/p/action/56380144.js

Requested by

Host: bat.bing.com
URL: https://bat.bing.com/bat.js

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

strict-transport-security: max-age=31536000; includeSubDomains; preload
cache-control: private,max-age=1800
date: Tue, 16 May 2023 23:58:06 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: 1D43DEB51A1947E2B3A7E13D5E744217 Ref B: FRAEDGE2011 Ref C: 2023-05-16T23:58:06Z
x-cache: CONFIG_NOCACHE

GET
H2 200 js Show response
www.googletagmanager.com/gtag/ 187 KB
67 KB 47ms
46ms Script
application/javascript 2a00:1450:4001:828::2008
GOOGLE

General

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Full URL

https://www.googletagmanager.com/gtag/js?id=AW-946629603&l=dataLayer&cx=c

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Google Tag Manager /

Resource Hash

68960d0cd760c5e3220c013b4e5bc94592363d1aa4929525b710e0142a7166cc

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
content-encoding: br
strict-transport-security: max-age=31536000; includeSubDomains
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 68700
x-xss-protection: 0
last-modified: Tue, 16 May 2023 22:08:55 GMT
server: Google Tag Manager
vary: Accept-Encoding
content-type: application/javascript; charset=UTF-8
access-control-allow-origin: *
cache-control: private, max-age=900
access-control-allow-credentials: true
access-control-allow-headers: Cache-Control
expires: Tue, 16 May 2023 23:58:06 GMT

GET
H2 200 analytics.js Show response
www.google-analytics.com/ 51 KB
21 KB 81ms
21ms Script
text/javascript 2a00:1450:4001:813::200e
GOOGLE

General

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Full URL

https://www.google-analytics.com/analytics.js

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:813::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

e7b90d32907f89c49e9e2a2ccca95133277f756f13a14187936d9b948ff67b44

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

strict-transport-security: max-age=10886400; includeSubDomains; preload
content-encoding: gzip
x-content-type-options: nosniff
date: Tue, 16 May 2023 22:35:39 GMT
last-modified: Mon, 17 Apr 2023 22:36:01 GMT
server: Golfe2
age: 4947
vary: Accept-Encoding
content-type: text/javascript
cache-control: public, max-age=7200
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 20737
expires: Wed, 17 May 2023 00:35:39 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
253 B 82ms
29ms Ping
text/plain 2001:4860:4802:34::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=45je35a0&_p=991801502&cid=1534386280.1684281486&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=1&sid=1684281486&sct=1&seg=0&dl=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&dt=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&en=page_view&_fv=1&_nsi=1&_ss=1&_ee=1
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 / Show response
googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/ 3 KB
2 KB 88ms
35ms Script
text/javascript 2a00:1450:4001:829::2002
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/?random=1684281486450&cv=11&fst=1684281486450&bg=ffffff&guid=ON&async=1&gtm=45be35a0&u_w=1600&u_h=1200&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&hn=www.googleadservices.com&frm=0&tiba=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&auid=1706873907.1684281486&uamb=0&uaw=0&data=event%3Dgtag.config&rfmt=3&fmt=4

Requested by

Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=AW-946629603

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:829::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

8e3964436d8c6b5b7257928365e6d908613ad9a92b945b69b7e1594c6a09b1eb

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
content-encoding: br
x-content-type-options: nosniff
server: cafe
content-type: text/javascript; charset=UTF-8
p3p: policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control: no-cache, must-revalidate
cross-origin-resource-policy: cross-origin
content-disposition: attachment; filename="f.txt"
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 1313
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
54 B 28ms
27ms Ping
text/plain 2001:4860:4802:34::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=45je35a0&_p=991801502&cid=1534386280.1684281486&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_eu=AEA&_s=2&sid=1684281486&sct=1&seg=0&dl=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&dt=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&en=scroll&epn.percent_scrolled=90&_et=14
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 collect Show response
www.google-analytics.com/j/ 2 B
206 B 28ms
28ms XHR
text/plain 2a00:1450:4001:813::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/j/collect?v=1&_v=j100&a=991801502&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&ul=en-us&de=UTF-8&dt=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=YADAAUABAAAAACAAI~&jid=1845506722&gjid=448557064&cid=1534386280.1684281486&tid=UA-15835029-4&_gid=2118102823.1684281487&_r=1&gtm=457e35a0&jsscut=1&z=205239419

Requested by

Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:813::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

de3246094525b21a870fc7d2a67490d0132535c6fa5993755c549f1a9d1bd8af

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.egain.com/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 2
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 collect Show response
www.google-analytics.com/j/ 4 B
71 B 28ms
28ms XHR
text/plain 2a00:1450:4001:813::200e
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google-analytics.com/j/collect?v=1&_v=j100&a=991801502&t=event&ni=1&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&ul=en-us&de=UTF-8&dt=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Parse%20URL&ea=Find%20UID&_u=YADAAUABAAAAACAAI~&jid=2121521732&gjid=299385339&cid=1534386280.1684281486&tid=UA-15835029-4&_gid=2118102823.1684281487&_r=1&_slc=1&gtm=45He35a0n81NC9SGDL&cd17=ef5cc14d-35f9-eb11-94ee-000d3a18f937&z=1849737073

Requested by

Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:813::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

aec60bc104db041b1512185839f18f52986df7e569e5445f740dd60f763fbca8

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.egain.com/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 4
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 collect Show response
stats.g.doubleclick.net/j/ 4 B
348 B 93ms
31ms XHR
text/plain 2a00:1450:400c:c07::9b
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=1845506722&gjid=448557064&_gid=2118102823.1684281487&_u=YADAAUAAAAAAACAAI~&z=1309575541

Requested by

Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:400c:c07::9b Brussels, Belgium, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.egain.com/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
strict-transport-security: max-age=10886400; includeSubDomains; preload
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 4
expires: Fri, 01 Jan 1990 00:00:00 GMT

POST
H2 200 collect Show response
stats.g.doubleclick.net/j/ 4 B
70 B 89ms
31ms XHR
text/plain 2a00:1450:400c:c07::9b
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=2121521732&gjid=299385339&_gid=2118102823.1684281487&_u=YADAAUABAAAAACAAI~&z=1396707193

Requested by

Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:400c:c07::9b Brussels, Belgium, ASN15169 (GOOGLE, US),

Reverse DNS

Software

Golfe2 /

Resource Hash

84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80

Security Headers

Name	Value
Strict-Transport-Security	max-age=10886400; includeSubDomains; preload
X-Content-Type-Options	nosniff

Request headers

Referer: https://www.egain.com/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
Content-Type: text/plain

Response headers

pragma: no-cache
strict-transport-security: max-age=10886400; includeSubDomains; preload
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 4
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
www.google.com/pagead/1p-user-list/946629603/ 42 B
327 B 34ms
33ms Image
image/gif 2a00:1450:4001:82b::2004
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.com/pagead/1p-user-list/946629603/?random=1684281486450&cv=11&fst=1684278000000&bg=ffffff&guid=ON&async=1&gtm=45be35a0&u_w=1600&u_h=1200&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&frm=0&tiba=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=3879856932&rmt_tld=0&ipr=y

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
www.google.de/pagead/1p-user-list/946629603/ 42 B
455 B 88ms
33ms Image
image/gif 2a00:1450:4001:80b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.de/pagead/1p-user-list/946629603/?random=1684281486450&cv=11&fst=1684278000000&bg=ffffff&guid=ON&async=1&gtm=45be35a0&u_w=1600&u_h=1200&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&frm=0&tiba=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&data=event%3Dgtag.config&fmt=3&is_vtc=1&random=3879856932&rmt_tld=1&ipr=y

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
Content-Security-Policy	script-src 'none'; object-src 'none'
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
content-security-policy: script-src 'none'; object-src 'none'
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 /
tr.lfeeder.com/ 43 B
296 B 146ms
77ms Image
image/gif 18.66.112.92
AMAZON-02

General

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Show headers Download Go to Show image

Full URL: https://tr.lfeeder.com/?sid=ywVkO4XMdlOaZ6Bj&data=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
Requested by: Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 18.66.112.92 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-18-66-112-92.fra56.r.cloudfront.net
Software: CloudFront /
Resource Hash: b1442e85b03bdcaf66dc58c7abb98745dd2687d86350be9a298a1d9382ac849b

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
via: 1.1 55107fc1be09ed1afcf3154ed9bd93cc.cloudfront.net (CloudFront)
server: CloudFront
x-amz-cf-pop: FRA56-P5
x-cache: LambdaGeneratedResponse from cloudfront
content-type: image/gif
content-length: 43
x-amz-cf-id: B6Sg9UPxW9UZzDxXwv2imwqySLE6_TYXFLE_COHk5qG24hzsFQWBkA==

GET
H3 200 ga-audiences
www.google.com/ads/ 42 B
63 B 33ms
33ms Image
image/gif 2a00:1450:4001:82b::2004
GOOGLE

General

Check archive.org

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Full URL

https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=1845506722&_u=YADAAUAAAAAAACAAI~&z=304948877

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 ga-audiences
www.google.de/ads/ 42 B
107 B 34ms
34ms Image
image/gif 2a00:1450:4001:80b::2003
GOOGLE

General

Check archive.org

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Full URL

https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=1845506722&_u=YADAAUAAAAAAACAAI~&z=304948877

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H3 200 ga-audiences
www.google.com/ads/ 42 B
63 B 66ms
66ms Image
image/gif 2a00:1450:4001:82b::2004
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=2121521732&_u=YADAAUABAAAAACAAI~&z=359960752

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 ga-audiences
www.google.de/ads/ 42 B
107 B 37ms
37ms Image
image/gif 2a00:1450:4001:80b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j100&tid=UA-15835029-4&cid=1534386280.1684281486&jid=2121521732&_u=YADAAUABAAAAACAAI~&z=359960752

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:80b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

cafe /

Resource Hash

ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:06 GMT
x-content-type-options: nosniff
server: cafe
content-type: image/gif
p3p: policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
timing-allow-origin: *
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 42
x-xss-protection: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H3 200 fa-brands-400.woff2
www.egain.com/egain/assets/fonts/fontawesome/webfonts/ 77 KB
77 KB 39ms
39ms Font
font/woff2 141.193.213.21
CLOUDFLARESPECTRU...

General

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Full URL

https://www.egain.com/egain/assets/fonts/fontawesome/webfonts/fa-brands-400.woff2

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain/assets/fonts/fontawesome/css/all.min.css

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

71b3ce72680f4183d28db86b184542051fd533bb1146933233e4f6a20cf98cba

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
age: 463388
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 78460
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Mon, 13 Mar 2023 03:12:44 GMT
server: cloudflare
etag: "640e94ac-1327c"
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
accept-ranges: bytes
cf-ray: 7c87911d5af01ca3-FRA

GET
H3 200 memSYaGs126MiZpBA-UvWbX2vVnXBbObj2OVZyOOSr4dVJWUgsiH0B4gaVc.ttf
www.egain.com/wp-content/uploads/oceanwp-webfonts/ 31 KB
31 KB 40ms
40ms Font
application/octet-stream 141.193.213.21
CLOUDFLARESPECTRU...

General

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Show headers Download Go to

Full URL

https://www.egain.com/wp-content/uploads/oceanwp-webfonts/memSYaGs126MiZpBA-UvWbX2vVnXBbObj2OVZyOOSr4dVJWUgsiH0B4gaVc.ttf

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain-media/oceanwp-webfonts-css/23b5fb9d1245fa0256d87544d30cdf33.css

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

8fdbf9efc2a3dee59ac086edff2cca2c66184470cb4d88cf8eacc574a45cef51

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
age: 383652
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 31436
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:45:54 GMT
server: cloudflare
etag: "6414df92-7acc"
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/octet-stream
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
accept-ranges: bytes
cf-ray: 7c87911d5af11ca3-FRA

GET
H3 200 memSYaGs126MiZpBA-UvWbX2vVnXBbObj2OVZyOOSr4dVJWUgshZ1x4gaVc.ttf
www.egain.com/wp-content/uploads/oceanwp-webfonts/ 31 KB
31 KB 66ms
66ms Font
application/octet-stream 141.193.213.21
CLOUDFLARESPECTRU...

General

Check archive.org

Show headers Download Go to

Full URL

https://www.egain.com/wp-content/uploads/oceanwp-webfonts/memSYaGs126MiZpBA-UvWbX2vVnXBbObj2OVZyOOSr4dVJWUgshZ1x4gaVc.ttf

Requested by

Host: www.egain.com
URL: https://www.egain.com/egain-media/oceanwp-webfonts-css/23b5fb9d1245fa0256d87544d30cdf33.css

Protocol

Security

QUIC, , AES_128_GCM

Server

141.193.213.21 , United States, ASN209242 (CLOUDFLARESPECTRUM Cloudflare, Inc., US),

Reverse DNS

Software

cloudflare /

Resource Hash

0b79b191a7e97d8fb165ad70128825eb4fedd69d2677e55de7aff76793da3883

Security Headers

Name	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:06 GMT
strict-transport-security: max-age=63072000
x-content-type-options: nosniff
cf-cache-status: HIT
age: 383652
alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
content-length: 31636
x-xss-protection: 1; mode=block
referrer-policy: origin
last-modified: Fri, 17 Mar 2023 21:45:54 GMT
server: cloudflare
etag: "6414df92-7b94"
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
content-type: application/octet-stream
access-control-allow-origin: *
cache-control: public, max-age=31536000
permissions-policy: geolocation=(), midi=(), microphone=(), camera=(), magnetometer=(), gyroscope=(), fullscreen=(self), payment=()
accept-ranges: bytes
cf-ray: 7c87911d5af31ca3-FRA

GET
H2 200 recaptcha__de.js Show response
www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/ 411 KB
165 KB 79ms
23ms Script
text/javascript 2a00:1450:4001:82b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/recaptcha__de.js

Requested by

Host: www.google.com
URL: https://www.google.com/recaptcha/api.js?onload=wpformsRecaptchaLoad&render=explicit

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

6996e2a02589f4ffe5d4279d5e2441ba1213a47957c1882a755b1403a0ea67d9

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://www.egain.com/
Origin: https://www.egain.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 13:07:05 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 39062
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 168053
x-xss-protection: 0
last-modified: Mon, 08 May 2023 04:06:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Wed, 15 May 2024 13:07:05 GMT

GET
H2 200 insight.min.js Show response
snap.licdn.com/li.lms-analytics/ 13 KB
5 KB 182ms
51ms Script
application/x-javascript 2a02:26f0:6c00::210:ba0a
AKAMAI-ASN1

General

Check archive.org

Show headers Download Go to

Full URL

https://snap.licdn.com/li.lms-analytics/insight.min.js

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.3, , AES_256_GCM

Server

2a02:26f0:6c00::210:ba0a Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),

Reverse DNS

Software

Resource Hash

f56ccb2db87aacedd9415232e40f80bff9939703df2f9c3f9ec8a092e545349f

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:07 GMT
content-encoding: gzip
x-content-type-options: nosniff
last-modified: Tue, 10 Jan 2023 17:22:56 GMT
x-cdn: AKAM
vary: Accept-Encoding
content-type: application/x-javascript;charset=utf-8
cache-control: max-age=19284
accept-ranges: bytes
content-length: 4777

GET
H2 200 a Show response
key-cdn.printfriendly.com/api/v3/domain_settings/ 160 B
641 B 136ms
36ms Script
text/javascript 2400:52e0:1e00::1075:1
BUNNYCDN

General

Check archive.org

Show headers Download Go to

Full URL: https://key-cdn.printfriendly.com/api/v3/domain_settings/a?callback=pfMod.saveDSSettings&hostname=www.egain.com&client_version=client
Requested by: Host: cdn.printfriendly.com
URL: https://cdn.printfriendly.com/printfriendly.js
Protocol: H2
Security: TLS 1.3, , AES_256_GCM
Server: 2400:52e0:1e00::1075:1 , Germany, ASN200325 (BUNNYCDN, SI),
Reverse DNS
Software: BunnyCDN-DE1-1075 /
Resource Hash: 6a930ffad1d194fbfa2d175e66172c9a53470a52775d7c8bdcd2f67096d912b0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:07 GMT
content-encoding: br
cdn-edgestorageid: 1077
cdn-cachedat: 01/31/2023 11:22:24
cdn-pullzone: 1170691
alt-svc: h3=":443"; ma=2592000
x-request-id: 271f6b6a-96c5-4b19-bb2d-eebe19cc4a2f
x-runtime: 0.014802
server: BunnyCDN-DE1-1075
cdn-proxyver: 1.03
cdn-requestpullcode: 200
etag: W/"6a930ffad1d194fbfa2d175e66172c9a"
vary: Accept-Encoding
content-type: text/javascript; charset=utf-8
cdn-cache: HIT
cdn-uid: c46cf0ce-de12-43ee-84e2-564af22e66fd
cache-control: public, max-age=180
cdn-requestid: b62bcbc601c0e32d28a1df8275ee3e0e
cdn-requestcountrycode: DE
cdn-status: 200
cdn-requestpullsuccess: True

GET
H2 204 0
bat.bing.com/action/ 0
287 B 49ms
49ms Image
text/plain 2620:1ec:c11::200
MICROSOFT-CORP-MS...

General

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Full URL

https://bat.bing.com/action/0?ti=56380144&Ver=2&mid=b274ad7f-6fcd-43c2-8bc9-971599c70fbc&sid=80dd0b90f44511edafa51349d15947b6&vid=80dd2f10f44511ed9f188fdbb209daba&vids=1&msclkid=N&pi=1200101525&lg=en-US&sw=1600&sh=1200&sc=24&tl=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&p=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&r=&lt=1910&evt=pageLoad&sv=1&rn=316983

Requested by

Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_256_GCM

Server

2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),

Reverse DNS

Software

Resource Hash

e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains; preload

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
strict-transport-security: max-age=31536000; includeSubDomains; preload
date: Tue, 16 May 2023 23:58:06 GMT
accept-ch: Sec-CH-UA-Arch, Sec-CH-UA-Bitness, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform, Sec-CH-UA-Platform-Version
x-msedge-ref: Ref A: 167697DF3C344A1285F9C24733B0C754 Ref B: FRAEDGE2011 Ref C: 2023-05-16T23:58:07Z
x-cache: CONFIG_NOCACHE
access-control-allow-origin: *
cache-control: no-cache, must-revalidate
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H3 200 anchor Show response
www.google.com/recaptcha/api2/ Frame 9506 51 KB
28 KB 55ms
54ms Document
text/html 2a00:1450:4001:82b::2004
GOOGLE

General

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Full URL

https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&size=normal&cb=rm71mp5zx8ql

Requested by

Host: www.gstatic.com
URL: https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/recaptcha__de.js

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

17658fe41566e6c809aeff285e9fe178dabcffbc304196a82ecb6257b2b6d590

Security Headers

Name	Value
Content-Security-Policy	script-src 'report-sample' 'nonce-05H7__n9zTGKh-PpzwCWlA' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, max-age=0, must-revalidate
content-encoding: gzip
content-length: 28260
content-security-policy: script-src 'report-sample' 'nonce-05H7__n9zTGKh-PpzwCWlA' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
content-type: text/html; charset=utf-8
cross-origin-embedder-policy: require-corp
cross-origin-resource-policy: cross-origin
date: Tue, 16 May 2023 23:58:07 GMT
expires: Mon, 01 Jan 1990 00:00:00 GMT
pragma: no-cache
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
server: GSE
x-content-type-options: nosniff
x-xss-protection: 1; mode=block

GET
H2 200 token Show response
cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/ 36 B
375 B 211ms
25ms XHR
application/json 2600:9000:20eb:5c00:2:53b2:240:93a1
AMAZON-02

General

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Full URL: https://cdn.linkedin.oribi.io/partner/3112012/domain/egain.com/token
Requested by: Host: snap.licdn.com
URL: https://snap.licdn.com/li.lms-analytics/insight.min.js
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2600:9000:20eb:5c00:2:53b2:240:93a1 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software: /
Resource Hash: 7b1eaaaf180a13c29b6dddc3b0ae23333b4397e0f3c065b4c86da2f2530a5f89

Request headers

Accept: *
Referer: https://www.egain.com/
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:04:28 GMT
content-encoding: gzip
via: 1.1 9568a708c8ab21597698ebe7dce6c42e.cloudfront.net (CloudFront)
x-amz-cf-pop: FRA2-C1
age: 3219
vary: accept-encoding
x-cache: Hit from cloudfront
content-type: application/json
access-control-allow-origin: *
cache-control: public, max-age=3600
x-amz-cf-id: Ytb5m87LNW5uEtxP9pYHg8DV4-_lcZy-vcdNFD3aUPlZ8ixUb9kruw==

GET
H2

200

collect
px4.ads.linkedin.com/
Redirect Chain

https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%2...
https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%2...
https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1684281487181%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fdigi...
https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%2...
https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%...

0
266 B

236ms
166ms

Image
application/javascript

13.107.42.14
MICROSOFT-CORP-MS...

General

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Show headers Download Go to Show image

Full URL: https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&cookiesTest=true&liSync=true&e_ipv6=AQJYXPdTUl1kaQAAAYgm__IBKzu5U53A54MR5Do3jzlmnid2uQgm_C7eRf3hunfROYlyRvh3Nnzw
Requested by: Host: www.egain.com
URL: https://www.egain.com/digital-customer-service-best-practices/?utm_source=1on1&utm_medium=email&utm_campaign=dcs_article_na&uid=ef5cc14d-35f9-eb11-94ee-000d3a18f937
Protocol: H2
Server: 13.107.42.14 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software: /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:07 GMT
x-li-pop: afd-prod-ltx1-x
x-msedge-ref: Ref A: 7FA38C579A1C41EE921F2193D9A57EE0 Ref B: DUS30EDGE0315 Ref C: 2023-05-16T23:58:08Z
linkedin-action: 1
x-cache: CONFIG_NOCACHE
content-type: application/javascript
x-li-fabric: prod-ltx1
x-li-proto: http/2
content-length: 0
x-li-uuid: AAX72FfM38OKSiUe0P0OpQ==

Redirect headers

date: Tue, 16 May 2023 23:58:07 GMT
x-li-pop: afd-prod-ltx1-x
x-msedge-ref: Ref A: 6F60808394A34AE396F912326320BAF4 Ref B: FRAEDGE1205 Ref C: 2023-05-16T23:58:07Z
linkedin-action: 1
x-cache: CONFIG_NOCACHE
x-li-fabric: prod-ltx1
location: https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1684281487181&url=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&cookiesTest=true&liSync=true&e_ipv6=AQJYXPdTUl1kaQAAAYgm__IBKzu5U53A54MR5Do3jzlmnid2uQgm_C7eRf3hunfROYlyRvh3Nnzw
x-li-proto: http/2
content-length: 0
x-li-uuid: AAX72FfJPd+Jo/p4FbfxqQ==

GET
H3 200 styles__ltr.css
www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/ Frame 9506 55 KB
24 KB 72ms
23ms Stylesheet
text/css 2a00:1450:4001:82b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/styles__ltr.css

Requested by

Host: www.google.com
URL: https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&size=normal&cb=rm71mp5zx8ql

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

952833e41ba7a4b64c31a2d7b07dde81bf5bbacf5cbb967821cfe459d0c4a0d8

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.google.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 19:18:50 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 16757
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 24605
x-xss-protection: 0
last-modified: Mon, 08 May 2023 04:06:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/css
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Wed, 15 May 2024 19:18:50 GMT

GET
H3 200 recaptcha__de.js Show response
www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/ Frame 9506 411 KB
164 KB 82ms
34ms Script
text/javascript 2a00:1450:4001:82b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/recaptcha__de.js

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

6996e2a02589f4ffe5d4279d5e2441ba1213a47957c1882a755b1403a0ea67d9

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.google.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 13:07:05 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 39062
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 168053
x-xss-protection: 0
last-modified: Mon, 08 May 2023 04:06:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Wed, 15 May 2024 13:07:05 GMT

GET
DATA 200
OK truncated
/ Frame 9506 14 KB
0 Image
image/png

General

Check archive.org

Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: 0964d141519db34adc6aa127a33dbc6761cda1e56b584ea402082d99c44afb9e

Request headers

accept-language: de-DE,de;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

Content-Type: image/png

GET
DATA 200
OK truncated
/ Frame 9506 2 KB
0 Image
image/png

General

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Show headers Download Go to Show image

Full URL: data:truncated
Protocol: DATA
Server: -, , ASN (),
Reverse DNS
Software: /
Resource Hash: 43ef4025567f7a15859b5252b6ccc1efe2ff8c7331b1aefbea7ce88eb5084d27

Request headers

accept-language: de-DE,de;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

Content-Type: image/png

GET
H3 200 logo_48.png
www.gstatic.com/recaptcha/api2/ Frame 9506 2 KB
2 KB 24ms
24ms Image
image/png 2a00:1450:4001:82b::2003
GOOGLE

General

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Show headers Download Go to Show image

Full URL

https://www.gstatic.com/recaptcha/api2/logo_48.png

Requested by

Host: www.gstatic.com
URL: https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/styles__ltr.css

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

1b9efb22c938500971aac2b2130a475fa23684dd69e43103894968df83145b8a

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/styles__ltr.css
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Sat, 13 May 2023 22:52:35 GMT
x-content-type-options: nosniff
age: 263132
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 2228
x-xss-protection: 0
last-modified: Tue, 03 Mar 2020 20:15:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: image/png
cache-control: public, max-age=604800
accept-ranges: bytes
expires: Sat, 20 May 2023 22:52:35 GMT

GET
H2 200 KFOmCnqEu92Fr1Mu4mxK.woff2
fonts.gstatic.com/s/roboto/v18/ Frame 9506 15 KB
15 KB 23ms
22ms Font
font/woff2 2a00:1450:4001:831::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://fonts.gstatic.com/s/roboto/v18/KFOmCnqEu92Fr1Mu4mxK.woff2

Requested by

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:831::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

3e253b66056519aa065b00a453bac37ac5ed8f3e6fe7b542e93a9dcdcc11d0bc

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

Referer: https://www.google.com/
Origin: https://www.google.com
accept-language: de-DE,de;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Sat, 13 May 2023 22:24:03 GMT
x-content-type-options: nosniff
age: 264844
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 15344
x-xss-protection: 0
last-modified: Mon, 16 Oct 2017 17:32:55 GMT
server: sffe
cross-origin-opener-policy: same-origin; report-to="apps-themes"
report-to: {"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Sun, 12 May 2024 22:24:03 GMT

GET
H3 200 webworker.js
www.google.com/recaptcha/api2/ Frame 9506 102 B
132 B 31ms
31ms Other
text/javascript 2a00:1450:4001:82b::2004
GOOGLE

General

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Show headers Download Go to

Full URL

https://www.google.com/recaptcha/api2/webworker.js?hl=de&v=wqcyhEwminqmAoT8QO_BkXCr

Requested by

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

b9b41bbb484aeedab598c24291942c8c2d0af98bdba3b430bf8fcd2cb709198a

Security Headers

Name	Value
Content-Security-Policy	frame-ancestors 'self'
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ&co=aHR0cHM6Ly93d3cuZWdhaW4uY29tOjQ0Mw..&hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&size=normal&cb=rm71mp5zx8ql
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 23:58:07 GMT
content-encoding: gzip
x-content-type-options: nosniff
content-security-policy: frame-ancestors 'self'
server: GSE
cross-origin-embedder-policy: require-corp
x-frame-options: SAMEORIGIN
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript; charset=UTF-8
cache-control: private, max-age=300
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 110
x-xss-protection: 1; mode=block
expires: Tue, 16 May 2023 23:58:07 GMT

GET
H3 200 bframe Show response
www.google.com/recaptcha/api2/ Frame AC37 7 KB
1 KB 36ms
34ms Document
text/html 2a00:1450:4001:82b::2004
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.google.com/recaptcha/api2/bframe?hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ

Requested by

Host: www.gstatic.com
URL: https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/recaptcha__de.js

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

GSE /

Resource Hash

3b29020b8831d2d60ce122d44d7e622ac4cd249e08636a0d5c3e7b9fb5cabe7d

Security Headers

Name	Value
Content-Security-Policy	script-src 'report-sample' 'nonce-hgrDVQ9cCdaf-ZBU0olKYA' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Referer: https://www.egain.com/
Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36
accept-language: de-DE,de;q=0.9

Response headers

alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
cache-control: no-cache, no-store, max-age=0, must-revalidate
content-encoding: gzip
content-length: 1151
content-security-policy: script-src 'report-sample' 'nonce-hgrDVQ9cCdaf-ZBU0olKYA' 'unsafe-inline' 'strict-dynamic' https: http: 'unsafe-eval';object-src 'none';base-uri 'self';report-uri https://csp.withgoogle.com/csp/recaptcha/1
content-type: text/html; charset=utf-8
cross-origin-embedder-policy: require-corp
cross-origin-resource-policy: cross-origin
date: Tue, 16 May 2023 23:58:07 GMT
expires: Mon, 01 Jan 1990 00:00:00 GMT
pragma: no-cache
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
server: GSE
x-content-type-options: nosniff
x-xss-protection: 1; mode=block

GET
H3 200 styles__ltr.css
www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/ Frame AC37 55 KB
24 KB 23ms
23ms Stylesheet
text/css 2a00:1450:4001:82b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/styles__ltr.css

Requested by

Host: www.google.com
URL: https://www.google.com/recaptcha/api2/bframe?hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

952833e41ba7a4b64c31a2d7b07dde81bf5bbacf5cbb967821cfe459d0c4a0d8

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.google.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 19:18:50 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 16757
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 24605
x-xss-protection: 0
last-modified: Mon, 08 May 2023 04:06:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/css
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Wed, 15 May 2024 19:18:50 GMT

GET
H3 200 recaptcha__de.js Show response
www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/ Frame AC37 411 KB
164 KB 24ms
24ms Script
text/javascript 2a00:1450:4001:82b::2003
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL

https://www.gstatic.com/recaptcha/releases/wqcyhEwminqmAoT8QO_BkXCr/recaptcha__de.js

Requested by

Host: www.google.com
URL: https://www.google.com/recaptcha/api2/bframe?hl=de&v=wqcyhEwminqmAoT8QO_BkXCr&k=6Lesar8UAAAAALZDuMNxfVqrS3qjv_SDHdYNyrEQ

Protocol

Security

QUIC, , AES_128_GCM

Server

2a00:1450:4001:82b::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

sffe /

Resource Hash

6996e2a02589f4ffe5d4279d5e2441ba1213a47957c1882a755b1403a0ea67d9

Security Headers

Name	Value
X-Content-Type-Options	nosniff
X-Xss-Protection	0

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.google.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

date: Tue, 16 May 2023 13:07:05 GMT
content-encoding: gzip
x-content-type-options: nosniff
age: 39062
content-security-policy-report-only: require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/recaptcha
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 168053
x-xss-protection: 0
last-modified: Mon, 08 May 2023 04:06:00 GMT
server: sffe
cross-origin-opener-policy: same-origin-allow-popups; report-to="recaptcha"
vary: Accept-Encoding
report-to: {"group":"recaptcha","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/recaptcha"}]}
content-type: text/javascript
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
expires: Wed, 15 May 2024 13:07:05 GMT

POST
H2 204 collect
region1.google-analytics.com/g/ 0
54 B 29ms
28ms Ping
text/plain 2001:4860:4802:34::36
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://region1.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=45je35a0&_p=991801502&cid=1534386280.1684281486&ul=en-us&sr=1600x1200&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_s=3&sid=1684281486&sct=1&seg=1&dl=https%3A%2F%2Fwww.egain.com%2Fdigital-customer-service-best-practices%2F%3Futm_source%3D1on1%26utm_medium%3Demail%26utm_campaign%3Ddcs_article_na%26uid%3Def5cc14d-35f9-eb11-94ee-000d3a18f937&dt=Digital%20Customer%20Service%20%7C%20Best%20Practices%20%7C%20eGain&en=page_view&_et=46
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 2001:4860:4802:34::36 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: de-DE,de;q=0.9
Referer: https://www.egain.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.5672.92 Safari/537.36

Response headers

pragma: no-cache
date: Tue, 16 May 2023 23:58:11 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://www.egain.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

Verdicts & Comments Add Verdict or Comment

113 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

26 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.ws.zoominfo.com/	1970-01-20 20:36:57	Name: visitorId Value: b95441fb39299982851017e4b525f703a090211088b7fb68bb479fc8a3920d99
.zoominfo.com/	1970-01-20 11:51:23	Name: __cf_bm Value: VQtjYMyzW2zJDPlq3bCK2eIN8n6MFpxEogoWqRbyPiU-1684281486-0-Ac46SCaGypyXzV7FSAjgcpvkr82bgWjmU+WD1uKhGyUCg2iXYocjZG1Af13frLIvkHqSerh28hzbX765GxFtUxo=
.zoominfo.com/	1969-12-31 23:59:59	Name: _cfuvid Value: VAkJ_eoFzmXF3MY8Y4JWd1re7vYRNtOYgBqaZnA9ZMk-1684281486422-0-604800000
.egain.com/	1970-01-20 12:34:33	Name: initialTrafficSource Value: utmcsr=1on1\|utmcmd=email\|utmccn=dcs_article_na
.egain.com/	1969-12-31 23:59:59	Name: __utmzzses Value: 1
.egain.com/	1970-01-20 14:00:57	Name: _gcl_au Value: 1.1.1706873907.1684281486
.egain.com/	1970-01-20 21:27:21	Name: _ga_P0WWZ4WL9G Value: GS1.1.1684281486.1.1.1684281486.0.0.0
.egain.com/	1970-01-20 21:27:21	Name: _ga Value: GA1.2.1534386280.1684281486
.egain.com/	1970-01-20 11:52:47	Name: _gid Value: GA1.2.2118102823.1684281487
.egain.com/	1970-01-20 11:51:21	Name: _gat_gtag_UA_15835029_4 Value: 1
.egain.com/	1970-01-20 11:51:21	Name: _gat_UA-15835029-4 Value: 1
.doubleclick.net/	1970-01-20 11:51:22	Name: test_cookie Value: CheckForPermission
.egain.com/	1970-01-20 20:36:57	Name: _lfa Value: LF1.1.e2ea12a603f54303.1684281486600
.egain.com/	1970-01-20 11:52:47	Name: _uetsid Value: 80dd0b90f44511edafa51349d15947b6
.egain.com/	1970-01-20 21:12:57	Name: _uetvid Value: 80dd2f10f44511ed9f188fdbb209daba
www.egain.com/	1970-01-20 21:27:21	Name: _wpfuuid Value: df104a8c-aef9-4182-88ca-81cb5d4b3605
.bing.com/	1970-01-20 21:12:57	Name: MUID Value: 019BFFD9C86C626D2083ECCAC9BE63C7
www.egain.com/	1970-01-20 11:52:47	Name: ln_or Value: eyIzMTEyMDEyIjoiZCJ9
.linkedin.com/	1970-01-20 14:00:57	Name: li_sugr Value: f52a99df-0571-433d-b783-f2374b876995
.linkedin.com/	1970-01-20 20:36:57	Name: bcookie Value: "v=2&9d20d4a6-2249-473d-852e-e128a13736ea"
.linkedin.com/	1970-01-20 11:52:47	Name: lidc Value: "b=TGST07:s=T:r=T:a=T:p=T:g=2570:u=1:x=1:i=1684281487:t=1684367887:v=2:sig=AQFXx3QdM9BOxlWTHqY0vjUwhxCoi_BE"
.linkedin.com/	1970-01-20 12:34:33	Name: UserMatchHistory Value: AQI6fCEeyam_TwAAAYgm__CsyzQN0hMCcIExFSPu4MwC_qWx6GtBuJtauBb_2_UMzn2NHgwNzMUWVQ
.linkedin.com/	1970-01-20 12:34:33	Name: AnalyticsSyncHistory Value: AQKr9uVXBCAx6QAAAYgm__Cs-3GMjfLoj4IY23WTP1DdGQ9GyURBJvg_sDFnIVowoJkO2mRTnxnKZn39dTxFLw
.www.linkedin.com/	1970-01-20 20:36:57	Name: bscookie Value: "v=1&20230516235807cf78e342-c002-44a6-8032-301f295b44afAQEZz_gcKZ1OlxIm4M2NavxVm_YBrObp"
.linkedin.com/	1970-01-20 16:10:33	Name: li_gc Value: MTswOzE2ODQyODE0ODc7MjswMjHiygrZCTxU5ASNOfDrLP2bxhaT2CgLY7OMp/6HZdAjLg==
www.egain.com/	1970-01-20 11:52:47	Name: original_referer Value:

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=63072000
X-Content-Type-Options	nosniff
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

bat.bing.com
cdn.jsdelivr.net
cdn.linkedin.oribi.io
cdn.printfriendly.com
fonts.googleapis.com
fonts.gstatic.com
googleads.g.doubleclick.net
hd.egain.com
key-cdn.printfriendly.com
px.ads.linkedin.com
px4.ads.linkedin.com
region1.google-analytics.com
sc.lfeeder.com
snap.licdn.com
stats.g.doubleclick.net
tr.lfeeder.com
ws.zoominfo.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googletagmanager.com
www.gstatic.com
www.linkedin.com
13.107.42.14
13.32.121.53
138.199.37.229
141.193.213.21
18.66.112.92
2001:4860:4802:34::36
2400:52e0:1e00::1075:1
2600:9000:20eb:5c00:2:53b2:240:93a1
2600:9000:225e:9200:1f:f723:6fc0:93a1
2606:4700::6810:650c
2620:1ec:21::14
2620:1ec:c11::200
2a00:1450:4001:803::200a
2a00:1450:4001:80b::2003
2a00:1450:4001:813::200e
2a00:1450:4001:828::2008
2a00:1450:4001:829::2002
2a00:1450:4001:82b::2003
2a00:1450:4001:82b::2004
2a00:1450:4001:831::2003
2a00:1450:400c:c07::9b
2a02:26f0:6c00::210:ba0a
2a04:4e42:600::485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www.egain.com Open in urlscan Pro 141.193.213.21 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Detected technologies

Page Statistics

100 Requests

99 %HTTPS

78 %IPv6

16 Domains

24 Subdomains

23 IPs

3 Countries

1660 kBTransfer

4261 kBSize

26 Cookies

9 Outgoing links

Redirected requests

100 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 2 data transactions

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www.egain.com Open in urlscan Pro
141.193.213.21 Public Scan

Screenshot
Live screenshot

Full Image

100
Requests

99 %
HTTPS

78 %
IPv6

16
Domains

24
Subdomains

23
IPs

3
Countries

1660 kB
Transfer

4261 kB
Size

26
Cookies

100 HTTP transactions
2 data transactions