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Submitted URL: https://www2.servicedeskinstitute.com/e/62042/-improvement-tools-technology-/4nz2l2/1019607151?h=da7uEXqrP3Pzyf-oA_cIyqUBESf5ERMOeBdGG...
Effective URL: https://www.servicedeskinstitute.com/service-improvement/tools-technology/
Submission: On June 30 via api from CH — Scanned from DE
Effective URL: https://www.servicedeskinstitute.com/service-improvement/tools-technology/
Submission: On June 30 via api from CH — Scanned from DE
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Blog - Are You Measuring and Making the Most of Your Service Desk Metrics?
Are You Measuring and Making the Most of Your Service Desk Metrics?
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Transformation In Action – 5 Practice Tips from Industry Thought Leaders
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Report - A View From the Frontline:
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Blog - Robotic Process Automation (RPA) In A Nutshell:
Robotic Process Automation (RPA) In A Nutshell
Robotic Process Automation (RPA) is undeniably becoming a significant asset in
IT Service Management (ITSM). Alongside self-service and other elements of
service automation, the ability to automate basic and repetitive processes, such
as…
Blog - Employee Experience from the Business Perspective:
Employee Experience from the Business Perspective
By Sami Kallio, CEO, HappySignals In 2019, with a growing focus on the
importance of employee experience in IT support, it’s finally time to understand
the “bigger picture” – that while IT service desks need…
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