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Text Content

 * Our Group
 * Essex & Suffolk Water
 * Building and developing
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water meters
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water resources
      * Draft Water Resources Management Plan 2024
      * Winter weather advice
    * Extra support
      * Priority Services
      * Financial support
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * Your local area
 * Account
   
   
   ACCOUNT
   
   Make payments, check your balance, track your usage and more
   
   Managing your account has never been easier
    * Log in or create an account
    * Tell us you're moving
    * Make a payment
    * Set up a Direct Debit
    * Set up a payment plan
    * Give a meter reading
    * Apply for a water meter
    * What's happening in my area?
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Search
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * No water
      * Discoloured water
      * Taste and smells
      * Water pressure
      * Hard water
      * Water meters
      * Saving water
      * Water resources
      * Draft Water Resources Management Plan 2024
      * Winter weather advice
    * Extra support
      * Priority Services
      * Financial support
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * My local area
 * My account
   
   
   MY ACCOUNT
   
   Make payments, check your balance, track your usage and more
   
   Managing your account has never been easier
    * My account dashboard
    * Moving home
    * Tips to save water
    * Switch to eBilling
    * Check my local area
    * Log out
   
   HAVE YOU HEARD ABOUT OUR FREE PRIORITY SERVICES?
   
   Password schemes to protect your home, bills in Braille, language translation
   services and more
 * 
 * Search
 * Accessibility tools

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 * Home
 * Services
 * Extra support
 * Financial support


FINANCIAL SUPPORT

AS THE COST OF LIVING AND UTILITY BILLS RISE, WE UNDERSTAND IT'S A DIFFICULT
TIME FOR MANY. 

 

There are many ways we can help you, from payment breaks, low income discounts
to advice on saving water which can help lower your energy bills too. 

 

If you're struggling to pay your bills or falling into debt, please get in
touch.

 

LIVE CHAT

You can talk to us online with Live Chat, click the blue circle at the bottom
right of the page. 

 

WHATSAPP 

You can talk to us on WhatsApp. Start a conversation here.

 

We're here to talk to you, 9am to 5pm Monday to Friday. 


ELIGIBILITY CHECKER

Find out which of our financial support schemes you may be eligible for

Eligibility checker

WAYS WE CAN HELP



FLEXIBLE PAYMENT PLANS

Set up a payment plan with payments you can afford. You can also choose when to
pay

Set up a payment plan

LOW INCOME DISCOUNT

If your household income is less than £17,005 or you receive Pension Credit? You
can receive up to 50% off your bill

Apply online

REDUCED BILL

If you don't have enough money coming in to cover your most important bills, we
may be able to lower your payments by up to 50%

Find out more

BILL CAP SCHEME - WATERSURE

If you have a water meter and receive income-related benefits, we may be able to
cap your water bill

Apply now

PAYMENT BREAKS

A payment break can you help if you've lost your job or had an unexpected change
in income

Apply now

BENEFIT CHECKER

Check to see if you're receiving all the benefits you're entitled to. You may be
able to get more help from the Government

Try Policy in Practice's calculator

DEBT SUPPORT

We can refer you to our free debt advice and support organisations to help you
manage any debt

Find out more

WATER DIRECT - USING BENEFIT PAYMENTS

Water Direct can help you pay your bill direct from your benefits

Apply now

MONEY AND MENTAL HEALTH ADVICE

We can offer advice and support, especially if you're feeling stressed and
anxious about money

Find out more

MORE WAYS TO HELP LOWER YOUR BILLS



WATER AND ENERGY CALCULATOR

Try our calculator to see how you could save water and energy

Try our calculator

TRY A WATER METER

Try our usage calculator to see if a water meter can save you money

Estimate my bill

TRACK YOUR WATER USAGE

If you have a water meter, you can see how much water you are using and compare
it similar homes. You'll also receive water saving tips

Log in or create an account

IS YOUR TOILET LEAKING?

Find out if your toilet is leaking by taking a video of your toilet. It can save
you up to £200 a year if you're on a water meter

Send a video here

HIGH BILLS

If you're on a water meter and your bill seems high. try our high bill checker.
You can check your water use and see how it could be affecting your bill

High bill checker

LEAK ALLOWANCES

If you find and fix a leak in your property within 30 days, you might qualify
for a leak allowance

Find out more



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 * Our Group
 * Business
 * Landlords
 * Building & developing
 * Wholesale services
 * Contact us

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 * Legal
 * Privacy
 * Accessibility
 * Modern slavery statement
 * Cookie Policy
 * Careers
 * Cookie Preferences
 * Accessibility and language options

Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ




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