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Submitted URL: https://go.microsoft.com/fwlink/?linkid=2122659
Effective URL: https://support.microsoft.com/en-gb/office/mailbox-storage-limits-21d25b99-525e-4fb3-a7c0-28367e3e76ce
Submission: On November 01 via manual from GB — Scanned from GB
Effective URL: https://support.microsoft.com/en-gb/office/mailbox-storage-limits-21d25b99-525e-4fb3-a7c0-28367e3e76ce
Submission: On November 01 via manual from GB — Scanned from GB
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MAILBOX STORAGE LIMITS
HERE'S HOW TO STAY CONNECTED
See everything Outlook has to offer.
Click to unlock Outlook
If your mailbox is nearing its maximum capacity, we will begin sending you
emails and in-app messages telling you your storage is almost full. If it does
exceed capacity, you won't be able to send or receive any messages. Also, people
who send you email will receive an error message that tells you your mailbox is
full.
Select your product from the tabs below.
Outlook on the webOutlook.comNew Outlook
I GET A "QUOTA EXCEEDED" OR "MAILBOX FULL" MESSAGE
Note: If you have a group mailbox that is almost full, please go to the group
mailbox section below.
To see how much mailbox storage you've used and quickly clear up space, open
your Settings and search for Storage.
Open Outlook on the web Settings
HOW TO CLEAN UP YOUR MAILBOX
Outlook accounts can have up to 100GB of storage per mailbox (Exchange Online
mailbox storage limits). Administrators can reduce maximum mailbox sizes per
user or globally, see: How to set Exchange Online mailbox sizes and limits in
the Microsoft 365 environment for details.
From the Settings > Storage page you should see a breakdown of how much space
each folder in your mailbox is taking. Below, you should see a list of the
folders represented in the breakdown with the option to permanently delete all
items (or those older than 3, 6, or 12 months) in these folders to free up
space.
HOW TO PERMANENTLY DELETE EMAIL
When deleting items from Inbox or other folders, items are sent to the Deleted
Items folder by default. The Deleted Items folder does count against your
mailbox storage quota until it is manually emptied.
To permanently delete a message or messages, select or highlight the messages,
press Shift and DEL on your keyboard.
OTHER WAYS TO REDUCE YOUR STORAGE
To make room in your mailbox, try the following solutions.
SWEEP UNWANTED EMAIL FROM YOUR INBOX
Use the Sweep button to quickly remove unwanted email from your inbox or archive
folders. Sweep lets you automatically delete all incoming email from a
particular sender, keep only the latest message from that sender, or delete
email that's older than 10 days.
To sweep your inbox, choose a message you want to sweep, and select Sweep.
To learn more about Sweep, see Organize your inbox with Archive, Sweep, and
other tools in Outlook.com.
Important: Items deleted using Sweep will not count toward reducing your storage
quota until they are also deleted from the Deleted Items folder.
SAVING ATTACHMENTS TO ONEDRIVE IS ANOTHER GOOD WAY TO MAKE ROOM IN YOUR INBOX
1. At the top of your message list, select Filter > Sort by > Size.
Note: If the message list sorts the smallest messages on top, click Filter >
Sort by > Size again to put the largest messages on top.
2. Select the message containing the attachments you want to upload to
OneDrive.
3. Beneath the attachment, select Save to OneDrive.
4. Permanently delete the original email that contained the attachment by
pressing Shift and DEL on your keyboard.
DELETE EMAIL MESSAGES THAT INCLUDE FILES OR PHOTOS
To delete the file or image, you must delete the message it's attached to:
* For All images, find the corresponding message in your mailbox and delete it.
* For Sent images, go to your Outlook.com Sent Items, find the corresponding
message, then delete it.
* After deleting the message, you also need to delete it from your Deleted
Items folder. Go to Deleted Items, select the item or items to remove,
then select Delete.
HOW ELSE CAN I INCREASE SENDING AND STORAGE LIMITS
If you are still unable to make enough space using the above methods you can try
the following:
* Move items to your archive mailbox.
* Reach out to your IT admin and ask for them to provision you more space (see
Exchange Online mailbox storage limits and How to set Exchange Online mailbox
sizes and limits in the Microsoft 365 environment for details).
I GET AN EMAIL THAT MY GROUP MAILBOX IS ALMOST FULL
You can permanently delete messages to clean up your group mailbox. Only a group
owner can delete messages from a Microsoft 365 group mailbox.
1. Sign in to Outlook on the web by using the owner credentials for the group.
2. Locate the group under Groups that is full or is close to reaching capacity.
3. Select the Group or Group Inbox and select the check box to Select all
messages from the group.
4. Press shift+delete and select OK to confirm you want to delete all messages
permanently.
5. Follow the same steps for Groups\Deleted items folder, to delete any email
items present there. The Microsoft 365 group mailbox should be empty in a
few minutes.
I GET A "QUOTA EXCEEDED" OR "MAILBOX FULL" MESSAGE
To see how much mailbox storage you've used and quickly clear up space, open
your Settings and search for Storage.
Open Outlook.com Settings
HOW TO CLEAN UP YOUR MAILBOX
Microsoft offers 15 GB of email storage space per free Outlook.com account.
Microsoft 365 subscribers get 50 GB of space.
From the Settings > Storage page you should see a breakdown of how much space
each folder in your mailbox is taking. Below, you should see a list of the
folders represented in the breakdown with the option to permanently delete all
items (or those older than 3, 6, or 12 months) in these folders to free up
space.
If you are not a Microsoft 365 subscriber, you also have the option to upgrade
to get 50 GB of space as well as other premium Outlook and Microsoft 365
features.
HOW TO PERMANENTLY DELETE EMAIL
When deleting items from Inbox or other folders, items are sent to the Deleted
Items folder by default. The Deleted Items folder does count against your
mailbox storage quota until it is manually emptied or the emails are
automatically deleted after 30 days, whichever happens first.
Note: Items in the Junk folder are automatically deleted after 10 days.
To permanently delete a message or messages, select or highlight the messages,
press Shift and DEL on your keyboard.
HOW ELSE CAN I INCREASE SENDING AND STORAGE LIMITS?
You can increase sending and storage limits by upgrading your Outlook.com
account with a Microsoft 365 subscription. This gives you:
* Advanced email security
* An ad-free inbox
* A 50 GB mailbox per person
* Larger OneDrive storage, installable Microsoft 365 apps, and much, much more!
RELATED TOPICS
Sending limits in Outlook.com
Fix Outlook.com email sync issues
Get help with Outlook.com
NEED MORE HELP?
To get support in Outlook.com, click here or select Help on the menu bar and
enter your query. If the self-help doesn't solve your problem, scroll down to
Still need help? and select Yes.
To contact us in Outlook.com, you'll need to sign in. If you can't sign in,
click here.
For other help with your Microsoft account and subscriptions, visit Account &
Billing Help.
To get help and troubleshoot other Microsoft products and services, enter your
problem here.
Post questions, follow discussions and share your knowledge in the Outlook.com
Community.
I GET A "QUOTA EXCEEDED" OR "MAILBOX FULL" MESSAGE
Note: If you have a group mailbox that is almost full, please go to the group
mailbox section below.
To see how much mailbox storage you've used and quickly clear up space, open
your Settings and search for Storage.
HOW TO CLEAN UP YOUR MAILBOX
Outlook accounts can have up to 100GB of storage per mailbox (Exchange Online
mailbox storage limits). Administrators can reduce maximum mailbox sizes per
user or globally, see: How to set Exchange Online mailbox sizes and limits in
the Microsoft 365 environment for details.
From the Accounts > Storage page you should see a breakdown of how much space
each folder in your mailbox is taking. Below, you should see a list of the
folders represented in the breakdown with the option to permanently delete all
items (or those older than 3, 6, or 12 months) in these folders to free up
space.
HOW TO PERMANENTLY DELETE EMAIL
When deleting items from Inbox or other folders, items are sent to the Deleted
Items folder by default. The Deleted Items folder does count against your
mailbox storage quota until it is manually emptied.
To permanently delete a message or messages, select or highlight the messages,
press Shift and DEL on your keyboard.
OTHER WAYS TO REDUCE YOUR STORAGE
To make room in your mailbox, try the following solutions.
SWEEP UNWANTED EMAIL FROM YOUR INBOX
Use the Sweep button to quickly remove unwanted email from your inbox or archive
folders. Sweep lets you automatically delete all incoming email from a
particular sender, keep only the latest message from that sender, or delete
email that's older than 10 days.
To sweep your inbox, choose a message you want to sweep, and select Sweep.
To learn more about Sweep, see Organize your inbox with Archive, Sweep, and
other tools.
Important: Items deleted using Sweep will not count toward reducing your storage
quota until they are also deleted from the Deleted Items folder.
SAVING ATTACHMENTS TO ONEDRIVE IS ANOTHER GOOD WAY TO MAKE ROOM IN YOUR INBOX
1. At the top of your message list, select Filter > Sort by > Size.
Note: If the message list sorts the smallest messages on top, click Filter >
Sort by > Size again to put the largest messages on top.
2. Select the message containing the attachments you want to upload to
OneDrive.
3. Beneath the attachment, select Save to OneDrive.
4. Permanently delete the original email that contained the attachment by
pressing Shift and DEL on your keyboard.
DELETE EMAIL MESSAGES THAT INCLUDE FILES OR PHOTOS
To delete the file or image, you must delete the message it's attached to:
* For All images, find the corresponding message in your mailbox and delete it.
* For Sent images, go to your Sent Items, find the corresponding
message, then delete it.
* After deleting the message, you also need to delete it from your Deleted
Items folder. Go to Deleted Items, select the item or items to remove,
then select Delete.
HOW ELSE CAN I INCREASE SENDING AND STORAGE LIMITS
If you are still unable to make enough space using the above methods you can try
the following:
* Move items to your archive mailbox.
* Reach out to your IT admin and ask for them to provision you more space (see
Exchange Online mailbox storage limits and How to set Exchange Online mailbox
sizes and limits in the Microsoft 365 environment for details).
I GET AN EMAIL THAT MY GROUP MAILBOX IS ALMOST FULL
You can permanently delete messages to clean up your group mailbox. Only a group
owner can delete messages from a Microsoft 365 group mailbox.
1. Sign in to New Outlook by using the owner credentials for the group.
2. Locate the group under Groups that is full or is close to reaching capacity.
3. Select the Group or Group Inbox and select the check box to Select all
messages from the group.
4. Press shift+delete and select OK to confirm you want to delete all messages
permanently.
5. Follow the same steps for Groups\Deleted items folder, to delete any email
items present there. The Microsoft 365 group mailbox should be empty in a
few minutes.
NEED MORE HELP?
WANT MORE OPTIONS?
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device, and more.
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experts with rich knowledge.
Ask the Microsoft Community
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Clear instructions
Easy to follow
No jargon
Pictures helped
Other
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Incorrect instructions
Too technical
Not enough information
Not enough pictures
Other
Any additional feedback? (Optional)
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