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Submission: On July 19 via api from US — Scanned from CA
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SIGNING
Find answers to your eSignature signing questions.
* 934 Topics
* 2,622 Replies
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934 TOPICS
Recently Active
Most Replies Most views Newest First
B
BrendaHNewcomer
asked in Signing
ENVELOPE - CAN WE SEND BACK FOR CHANGE TO SELECTION AFTER MARK COMPLETED?
I have a recipient that completed and signed and envelope, but they checked the
wrong box. Can I send it back to them to modify or what is the best way to send
it back to them to fix? Thanks, Brenda
00
B
44 minutes ago
D
DGrodekNewcomer
asked in Signing
BLURRY NUMBERS ON SENT DOC BUT NOT VISIBLE IN TEMPLATE OR PREVIEW
When my doc is received via DocuSign, the viewer sees double or blurry numbers
in my column that has currency. I do need see this issue on the template, or the
preview or when I open the docusign as a receiver on my cell phone.
02
D
1 hour ago
A
arbasialdiNewcomer
asked in Signing
CERTIFICATE OF COMPLETION - SEND IT OR NOT ?
Hello fellow members, If I email someone a document signed by docusign and they
were not part of the envelope, should the certificate of completion be sent
together with the signed document or not ? Does sending it pose a security risk
in any way shape or form, given that some personal information is written in it,
such as name, email, position etc ? Thank you
03
1 hour ago
B
bdimsdaleNewcomer
asked in Signing
GROUP SIGNING ISSUE
Hi, I have a signing group with three members. When an agreement is created and
sent, one of the three members needs to go in and approve it before it gets sent
to a client. The issue we are running into is periodically when one of the
members goes to approve the document, they are notified that someone from the
group is already in the process of approving the document. However, when we ask
that other member, they tell us they have not even opened it. So, the original
member who is trying to open and approve cannot move forward and the document
cannot move forward until the other member goes in to approve. It’s very
frustrating and we cannot figure out why DocuSign is saying someone from the
group has opened the document when no one at that point has opened it except for
the member trying to approve. I have attached a screenshot of this message as
well. Any help would be appreciated!
02
B
2 hours ago
K
Kim HNewcomer
asked in Signing
REOCCURRING SIGNING REQUEST
A colleague keeps receiving a reminder from DocuSign to sign a document, however
the document is fully signed already. I have checked the history of this
document and it shows her signing in May and all parties receiving a fully
signed copy of the document in question. How can this reminder be stopped? I
have deleted the sent/signed docusign routing and no-else is experiencing this
issue. Thank you for any help KimH
12
A
3 hours ago
L
Luis RicoNewcomer
asked in Signing
FREE TRIAL RECIPIENT LIMIT
Hello. I am using a free trial mode docusign. I understood I have a 30-day trial
with 5 envelopes. I used a first envelope with a signature test with nine people
and it worked perfectly. Now I am trying to sign a document with 24 people and
afeter the first five recipientes there is an alert sign saying “The recipient
limit on the envelope has been exceeded.” I don’t understand why I was able to
sign a document with 9 recipeints before. What is the limit of recipients for
envelope on the free trial mode? Is there a way I can make 24 people sign? Thank
you
02
A
3 hours ago
J
JeromeDNewcomer
asked in Signing
TROUBLESHOOT WITH DOCUMENT
Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme
01
A
4 hours ago
A
Araceli MiguelNewcomer
asked in Signing
IDENTIFICATION ERROR
Hey, so I have an issue, the app cannot identified me, even though I did all the
steps to get identify multiple times ( with my id, my face) and I really need to
sign important documents today and without the identification of the app I
cannot signs those documents? Can someone help me?
01
C
6 hours ago
T
TKristenNewcomer
asked in Signing
SIGNATURE
When clicking the Sign box in document, it does not adopt my name to a signature
but instead puts in Docu Sign. There is no option to change this entry. Please
advise.
06
M
8 hours ago
M
mckenzieNewcomer
asked in Signing
WITNESS
When a witness is to sign a document do they have to visibly witness the signer
signing (say through facetime) or is the security on the computer enough to
verify that the witness has witnessed the signature.
02
M
21 hours ago
S
SalmaelNewcomer
asked in Signing
SUMMARY CERTIFICATE AND SIGNATURE AUTHENTICITY
Hi all, I am wondering whether a summary certificate is required for
authentication of a DocuSign signature? This is to understand whether retention
of the entire package received after signature is necessary or not and whether a
pdf containing only a signed document can be legally binding to its full extent.
Thank you for the clarification.
02
C
22 hours ago
P
PintelNewcomer
asked in Signing
IS IT POSSIBLE THAT EACH PARTY TO A CONTRACT SIGNS THE DOCUMENT WITH ITS OWN
DOCUSIGN PROCESS?
Hi, is the validity of the digital signatures effected or becomes invalid if
each party to a contract takes care only for collecting its own signatures via
independent docusign processes? E.g.: Party A internally signs contract via
docusign After completion Party A sends the contract via (regular) email to
Party B Party B starts a new docusign process with its own account to collect
its internal signatures Party B sends “completely” signed contract back to Party
A via (regular) email.
06
C
22 hours ago
R
reedt5Newcomer
asked in Signing
FIELDS COMPLETED BUT CAN'T FINISH
We have signed and completed ALL fields, but there is still red around the some
fields, even though they have been completed. This is preventing us from
Finishing.
02
N
1 day ago
B
bernhardNewcomer
asked in Signing
DELETE OUTDATED E MAIL ADDRESSES AS SUGGESTIONS FROM THE SYSTEM FOR SIGNORS FOR
A NEW ENVELOPE
The envelope signer e mail address has changed. How I can avoid, to get for a
new envelope the suggestion with the old e mail address? Because otherwise I
choose the old address for the signer by mistakte.
02
N
1 day ago
P
psultanNewcomer
asked in Signing
INSTITUTIONAL SIGNING/PROCESSING OF MULTIPLE DOCUMENTS.
Hello. What is the best practice for an educational institution that needs to
obtain a student’s signature on a DocuSign form that also requires a
co-signature by a representative of that institution? There does not seem to be
a bulk signature option when multiple documents need to be processed. Does
anyone have any suggestions about how to address this need most efficiently?
Thank you.
04
N
1 day ago
L
LTaylorObserver
asked in Signing
HELP WITH DOCUMENT ACCESSED VIA EMAIL.
Hi, i am opening a document via email sent from my employer which requires my
initials printed on several pages, then a signature at the bottom. When i open
to document it takes me to https://au.docusign.net/Signing/ xxxxxx xxxxxx I have
accidentally my wrote my signature while accessing the document via my phone as
my initials and have no option to change them I cannot access this email via my
account as when i sign in it takes me to https://apps.docusign.com/send/home
‘Alternate Signing Method’ Visit Docusign.com, click 'Access Documents', and
enter the security code: I have the security code from the email, but when i go
to the link and use the security code, it will take me to my
au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When
i try to contact support through https://support.docusign.com/s/?language=en_US
then https://support.docusign.com/s/contactSupport?language=en_US and i click
‘open a support case’ https://support.docusign.com/CSP_DSClogin?ec=3
01
A
1 day ago
A
AugustZellmerNewcomer
asked in Signing
DISABLE EMAIL NOTIFICATION FOR VOIDED ENVELOPES
So sometimes, I receive a notification email that a document I sent out (I’m not
the signer) was voided. How do I disable this notification email (on documents
for which I’m not the signer)?
02
L
1 day ago
C
Community UserLegacy User
asked in Signing
WHY DOCUSIGN FILES ARE NOT EDITABLE IN ADOBE ACROBAT?
I have to send a file signed with Docusign to one of my clients, who will then
add their stamp onto the file via Adobe Acrobat. When I send them the file, they
tell me they cannot add the stamp since the document has been protected by
Docusign automatically. Is this normal behavior? How can clients add their Adobe
stamps onto Docusign issued files? P.S: I usually download the signed file
first, then attach it onto an email to the clients Many thanks in advance
03
T
1 day ago
L
loriwagnerNewcomer
asked in Signing
WHAT IS A DOCUSIGN MANIFEST?
Hi, I have received a request to provide a DocuSign Manifest in order to accept
electronic signature. Any one know how to go about this? Thanks, Lori
01
1 day ago
J
JoYorkNewcomer
asked in Signing
SIGN DOCUMENT - OPTION TO CHOOSE A SIGNATURE
Hi all - has anyone had an issue when using the option to Sign a document in
that you cannot use a another signature other than your default signature? Some
of our colleagues are experiencing this today, (but apparently there was no
issues earlier in the week)? Thanks
04
J
2 days ago
E
Ed CharvetNewcomer
asked in Signing
STAMP BUT NO SIGNATURE
HiI have a deed which has been witnessed. The witness has given their details
and the signature is time stamped, but the witness did not insert the signature.
Does this mean that the witness signature is invalid and I am best to start
again...or does the stamp mean that it is a valid signature. thank you. Ed
02
C
2 days ago
F
FILNewcomer
asked in Signing
OVERLAPPING SIGNATURES
Hello, I had 7 people sign a document but the initials overlap on my document
since it takes up too much space. I don't want to redo my document and redo the
whole circuit. Is my final document still valid? THANKS
02
C
2 days ago
P
pddlcNewcomer
asked in Signing
TROUBLE WITH MATCHING ID
I’m having trouble signing a document sent by our notary through an email link.
After putting my initials and signature on the document, a new window via IDnow
pops up and I’m asked to confirm my mobile number, followed by an option to
either take a photo of my ID or to upload a document with my ID. Either way, I
can confirm my ID (passport) and get a success message, but when returning to
DocuSign from the IDnow-window I get an error message saying that the name on my
ID and the document doesn’t match. I noticed that there was some text before my
name, which our notary put there - could that be the problem? Please see
attached screenshots, red underline under the text I’m referring to. Thank you
in advance,Pierre
02
P
2 days ago
C
ChristineNewcomer
asked in Signing
CHANGING A PERSON WHO HAS TO SIGN AFTER DOCUMENT HAS BEEN SENT OUT
Hello - I sent a document out for multiple signatures only to find out later
that one of the recipients is not correct and I need to change the person to
someone else. Is this possible without deleting the document and send out as a
new one? Thanks.
02
C
2 days ago
K
KayLNewcomer
asked in Signing
I HAVE SIGNED BUT THE "CONTINUE' BUTTON WON'T WORK.
I have signed but the ‘Continue’ button takes me to this message: “You haven't
quite finishedYou haven't yet signed your agreement. We'll remind you again
later.” Then it suggests I press the “Review’ button again in the initial email,
which I do. This takes me back in and clearly shows my signature and date in the
form. There are no active flags to be able to re-sign. The form is complete. I
press Continue again and get the same message. This happened after the initial
Signature which I customised to my own signature. Then it said I could check the
document in Docusign. I clicked on that intending to print the form, which took
me to the Docusign login. I logged in with password and code which brought up
some weird stuff which looked like it was for the sender rather than the
recipient, but no form for me to review. I logged out of Docusign thinking I
would try to print from the email instead. Then got the ‘You haven’t finished’
message. EDIT: My partner just messaged me to say he also
01
2 days ago
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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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