www.realvnc.help Open in urlscan Pro
146.101.15.123  Public Scan

Form analysis
0 forms found in the DOM

Text Content

GET EXPERT HELP AND SUPPORT, IN AN INSTANT

Allow an IT support technician to connect to your device to better help and
assist you.

Allow an IT support technician to connect to your mobile device to better help
and assist you.

Privacy Warning

Remote access can be used for scamming and fraudulent activities. Please make
sure you know who the connection is coming from and you trust the technician. If
you are unsure please refer to the privacy policy of the technician's workplace.

Consider closing windows containing sensitive information
Be aware that the technician will have administrative access to your computer
Your technician will be able to control your keyboard and mouse
Desktop Mobile
Download for Windows

Also available for Mac


 1. DOWNLOAD THE ON-DEMAND ASSIST APP
    
    The On-Demand Assist app lets you share your screen with the IT technician
    so they can better help and assist you. During a support session, you still
    have control of your keyboard and mouse. When you close the app, the session
    is ended immediately.


 2. RUN THE ON-DEMAND ASSIST APP
    
    You should find the On-Demand Assist app in your Downloads folder. To open
    the app, just double-click the file.


 3. ENTER YOUR UNIQUE SESSION CODE
    
    The IT technician will give you a 9-digit code to enter to securely start
    the session.
    
    This code is unique to this session meaning it can’t be reused at all;
    either by the technician or anyone else.


 1. DOWNLOAD AND INSTALL THE REALVNC® SERVER MOBILE APP
    
    The app lets you share your mobile device screen with an IT technician.
    During a support session, you have complete control of your device and
    quitting the app ends the session immediately.


 2. RUN THE ON-DEMAND ASSIST APP
    
    Open the app and navigate to the home screen.


 3. ENTER YOUR UNIQUE SESSION CODE
    
    The IT technician will give you a 9-digit code to enter to securely start
    the session.
    
    This code is unique to this session meaning it can’t be reused at all;
    either by the technician or anyone else.

Powered by RealVNC®
© RealVNC Limited
Privacy policy
RealVNC uses cookies. For more information, please read our privacy policy. Got
it