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us to improve your experience by providing insights into how the site is being
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CUSTOMER INTERACTION SOLUTIONS


BE A CUSTOMER SERVICE HERO

Deliver excellent customer experiences for everyone. Unify your interactions and
delight your customers on any channel. Support and motivate your agents and keep
teams connected. Be more resilient.

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CUSTOMER INTERACTION SOLUTIONS FOR ANY CUSTOMER-CENTRIC BUSINESS

Your customers want to interact with organisations that value their time, in
ways that are painless, quick, and easy. To meet these demands, ensure you have
the right customer interaction solutions in place. Not only to respond
successfully every time but also manage, monitor, measure and gain even more
insight and value from customer interactions.

In a way that’s right for you. On premise, hosted, cloud or hybrid.


CONTACT CENTRE



Make every customer interaction count. Increase customer loyalty and average
spend. Reduce the cost of transaction without affecting service quality.
Increase first contact resolution and agent efficiency.

Including:

 * Inbound and outbound call centre
 * Video and web chat
 * Reception and call handling
 * Messaging and SMS

Explore more


SELF-SERVICE



Show your customers that you value their time. Offer self-service options so
they can manage simple or routine tasks when it suits them. Free up your
advisors and make self-service work for you.

Including:

 * Chatbots & AI
 * Interactive voice and visual response
 * Knowledge Base
 * Actionable notifications

Find out more


QUALITY CONTROL & INSIGHT



Improve your quality of service. Manage, evaluate and coach your workforce.
Reduce liability and achieve regulatory compliance. Use AI to gain actionable
customer insights and optimise your CX.

Including:

 * Call and screen recording
 * Call billing and accounting
 * Real-time speech analytics
 * Voice of the customer

Explore more


UC & VIDEO COLLABORATION



Enrich your digital customer experiences. Bridge the gap between online
convenience and emotional connections. Enable virtual face-to-face interaction
between colleagues and customers.

Including:

 * Unified Communications
 * Live video chat
 * Enterprise meeting solutions
 * Embed video communication into your app

Find out more

As a longstanding partner for development of Microsoft-integrated solutions, we
offer well-defined migration paths to Microsoft Teams for contact centres on
Skype for Business or any legacy PBX.

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CONTACT CENTRE SOLUTIONS TO EMPOWER YOUR WORKFORCE AND DELIGHT YOUR CUSTOMERS

Get up and running in a matter of days – not weeks. With flexible deployment
options, our customer interaction solutions are quick to implement,
easy to use, and adapt to meet ever-changing needs.

10+ Seats

Cloud | Hosted | Hybrid
One solution for all interactions

 * Cost-effective all-in-one contact centre
 * Omnichannel queuing & skills-based routing
 * Achieve superior first contact resolution

Ideal for small/medium organisations

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100+ Seats

Cloud | Hosted | Hybrid
Optimal customer communications

 * Deliver superior resiliency and reliability across any number of locations
 * Preserve existing investments with support for PBX, IP Telephony, and UC

Advanced capabilities

More

Unlimited Seats

Cloud | Service Providers
Create your own contact centre offering

 * Complete multi-tenant solution
 * Highly scalable with shared architecture
 * Cloud-based delivery of contact centre as a service

Designed for shared services centres

More
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“THIS KIND OF FLEXIBILITY IS ONLY RARELY AVAILABLE OUT OF THE BOX”

Leading contact centre provider, Ascensos, builds a ‘Contact Centre of the
Future’ to deliver high-quality customer service solutions and a competitive
edge.

More case studies


Including:

 * CTI
 * CRM Integration
 * Directory Integration
 * Collaboration Tools


INTEGRATIONS

Capitalise on your existing technology investments and enable greater efficiency
across your organisation. Streamline your contact centre and back-office
processes. Whatever your specific challenges are, we can help connect people,
processes and systems.

Find out more

10000+ CUSTOMERS

For over 25 years, we’ve helped our customers deliver a positive customer
experience and maintain a competitive edge.

IN 120+ COUNTRIES

Benefit from the strength and stability of a global organisation as well as a
local approach and skilled, dedicated team.

1 B. DAILY INTERACTIONS

We understand your customers and their expectations of channel choice and
high-quality, efficient service.

Customer Interaction Solutions


“AN ALL ROUND VERY GOOD SOLUTION. IT ALLOWS US TO MAKE CHANGES VERY QUICKLY…”

Find out moreArrange a demo

Landmark Information Group Case Study



Quality You Can Trust

Our ISO 9001:2015 & ISO 27001:2013 compliance is your ultimate assurance of
quality in design, installation, and services provided by Enghouse Interactive
UK.

When you purchase from us as an ISO 9001 and ISO 27001 certified company, you
invest in the highest internationally recognised level of quality and
consistency. Enghouse’s compliance and investment in these area’s ensure you are
only ever receiving industry leading services and support.


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ENGHOUSE INTERACTIVE

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USEFUL

 * Newsroom
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BY INDUSTRY

 * Finance & Banking
 * Healthcare
 * Housing Associations
 * Legal Firms
 * Local Government
 * Utilities

TRENDING TOPICS

 * Moving to the Cloud
 * UC & Collaboration
 * AI and Automation Solutions
 * Customer Experience
 * Video Communications

POPULAR CAPABILITIES

 * Actionable Notifications
 * AI-Enabled Agent Evaluation
 * Automatic Call Distribution
 * Business Intelligence
 * Call & Screen Recording
 * Call Billing
 * Chat
 * Chatbots & AI
 * Co-browse and Screen Share
 * CRM Integration
 * CT Integrations
 * Directory Integrations
 * Email Management
 * Inbound Contact Centre
 * IVR
 * Knowledge Management
 * Messaging & SMS
 * Online Communities
 * Outbound Call Centre

 * Real-Time Speech Analytics
 * Reception and Call Handling
 * Agent Score Cards
 * Unified Communications
 * Social Media Customer Service
 * Video Chat
 * Voice of the Customer
 * Workforce Management

© 2023 Enghouse Interactive. All Rights Reserved. Various trademarks held by
their respective owners.

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 * facebook
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 * youtube
 * instagram

 * Products
   * Core Products
     * Enghouse CCaaS
     * Contact Centre Solutions
     * Self-Service
     * Quality Control & Customer Insight
     * UC & Video Collaboration
     * Integrations
   * Capabilities
     * Inbound Contact Centre
     * UC Platform Enghouse Connect
     * IVR Applications
     * Call and Screen Recording
     * Call Billing and Accounting
     * Reception and Call Handling
     * AI-Enabled Agent Evaluation
     * Voice of the Customer
     * More Capabilities
   * By Industry
     * Finance & Banking
     * Healthcare
     * Housing Associations
     * Legal Firms
     * Local Government
     * Utilities
   * By Size
     * 10+ Seats – Small to Medium-Sized
     * 100+ Seats – Enterprise
     * Unlimited Seats & Service Providers
 * CCaaS
 * Deployment
   * Overview
     * Deployment Choice
     * Professional Services
     * Integration Services
     * Training
     * Support
   * Platform Agnostic
     * Solutions for Microsoft
     * Solutions for Cisco
     * Solutions for NEC
     * Solutions for Avaya
 * Partners
   * Partner Programme
   * Our Alliances
   * Our Channel Partners
   * Portal Portal +
   * Become a Partner
 * Resources
   * Insights and Downloads
     * Case Studies
     * Infographics
     * Guides, Reports and White Papers
     * Product Brochures
     * Videos
     * Webinars and Events
     * Blog
   * Trending topics
     * AI and Automation
     * Customer Experience
     * Hybrid Workplace
     * Moving to the Cloud
     * Remote Contact Centre
     * UC & Collaboration
     * Video Communication
 * Contact us



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