community.docusign.com Open in urlscan Pro
18.244.164.2  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On December 02 via manual from GB — Scanned from GB

Form analysis 2 forms found in the DOM

GET /search

<form method="get" action="/search">
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Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.&quot;,&quot;wysiwyg.modals.embed.submit&quot;:&quot;Insert&quot;,&quot;wysiwyg.features.links.link_button&quot;:&quot;Save&quot;,&quot;Upload image&quot;:&quot;Upload image&quot;,&quot;o_embed.error.error_no_url&quot;:&quot;Missing embed URL&quot;,&quot;o_embed.error.error_not_valid_url&quot;:&quot;URL provided is not valid&quot;,&quot;o_embed.error.error_service_not_supported&quot;:&quot;The provided domain is not supported&quot;,&quot;o_embed.error.error_not_retrieved&quot;:&quot;Embed data could not be retrieved&quot;,&quot;vraag&quot;:&quot;Question&quot;,&quot;advanced.search.show.more.topics&quot;:&quot;Show {number} results&quot;,&quot;forumList.meta.counter.post.user.new&quot;:&quot;{n} new&quot;,&quot;beantwoord&quot;:&quot;Solved&quot;,&quot;Sticky&quot;:&quot;Sticky&quot;,&quot;topicList.meta.voted&quot;:&quot;Voted&quot;,&quot;topicList.meta.vote&quot;:&quot;Vote&quot;,&quot;Show more&quot;:&quot;Show More&quot;,&quot;live.searchv2.no.result.title&quot;:&quot;No search results&quot;,&quot;live.searchv2.no.result.text&quot;:&quot;We couldn't find anything related to your query. Try typing a different one.&quot;,&quot;live.searchv2.footer.press&quot;:&quot;Press&quot;,&quot;live.searchv2.footer.enter&quot;:&quot;Enter&quot;,&quot;live.searchv2.footer.text&quot;:&quot;to see the AI summary and all results for your query&quot;,&quot;live.searchv2.recents&quot;:&quot;Recents&quot;},&quot;Control&quot;:{&quot;editor.controls.quote&quot;:&quot;Quote&quot;,&quot;editor.controls.spoiler&quot;:&quot;Spoiler&quot;,&quot;editor.controls.code&quot;:&quot;Code&quot;,&quot;editor.controls.url&quot;:&quot;Url&quot;},&quot;Common&quot;:{&quot;advanced.search.filter.clear.all&quot;:&quot;Clear all&quot;,&quot;bb.spoiler.show-content&quot;:&quot;Show content&quot;,&quot;bb.spoiler.hide-content&quot;:&quot;Hide content&quot;,&quot;wrote&quot;:&quot;wrote&quot;,&quot;js.attachments.place_in_text&quot;:&quot;Place in text&quot;,&quot;js.attachments.show_as_attachment&quot;:&quot;Show as attachment&quot;,&quot;js.attachments.delete&quot;:&quot;Delete&quot;,&quot;js.uploader.error_file_type&quot;:&quot;Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}&quot;,&quot;js.uploader.error_file_size&quot;:&quot;Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}&quot;,&quot;content_type.label.idea&quot;:&quot;Idea&quot;,&quot;js.uploader.error_on_upload&quot;:&quot;Something went wrong, please check your link and try again.&quot;}}}"
        data-css-anchor="algolia-search">
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Name: forgotPasswordPOST /member/forgotPassword

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  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Post <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Q_0Pn5ZhTRz6mrJzgBZYzEKpLjQipP-q46D-sI1TGy4">
</form>

Text Content

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Your Recap on Docusign Discover 2024


10 days ago
 * Home
 * Community
 * Core Capabilities
 * eSignature


ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 5,098 Topics
 * 15,506 Replies

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5098 Topics
Recently Active
Most Replies Most views Newest First
H

Houseoframos12Newcomer
asked in eSignature
verify forged Document


I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?

0
7887
A

2 months ago
S

Samuel HaighNewcomer
asked in eSignature
Privacy Policy


We are wanting to add a privacy policy to the end of all envelopes we send for
our company we have received some from other firms that have this but after
searching the support section i wasn't able too find anything. Is anyone able to
point me in the right direction? Thanks

0
294
S

1 hour ago
D

deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded


Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support

0
294
K

2 hours ago
A

AnnelieNewcomer
asked in eSignature
TransactionID on every page


DocuSign ID verification is used to sign a annual report. Now the government
would like to have transaction id on every printed paper. Is it possible to
create this for already signed document and if yes, how do I create this? This
was automatically appeared before. Thanks for your support.

0
20
A

3 hours ago
I

IwanRWNewcomer
asked in eSignature
Create Embedded Sign Maintenance Page


Hello Everyone! We deployed Docusign embedded signing into our own system. We do
know that our users can change their signature style, using templates, drawing,
and images during the Signing process. We would like to develop a maintenance
page in our system so that our users are able to change their signature before
the Signing process. Afterward their signature style will be used in the Signing
process on the other day Is it possible to do that? How can we do it? Looking
forward to your guidance. Thank you

0
80
I

9 hours ago
G

gg10Newcomer
asked in eSignature
Adopted a signature but cannot change it afterwards


Hi, I received an email link to a DocuSign document, and in the signature
section I created a new signature and adopted it but noticed afterwards that I
accidently made a mistake in the signature and now am unable to fix it or create
a new signature. I did not have a DocuSign account when I signed and adopted the
signature at the time. How can this be fixed? Thank you

0
151

19 hours ago
W

wumbo111Newcomer
asked in eSignature
Phone Number Invalid on SMS Verification, help ASAP


i have tried numerous format such as (xxx) xxxx-xxxx xxx-xxxx-xxxx xxxxxxxxxxx
xxx xxxx-xxxx xxx xxxx xxxx then checking the validity of my phone number (in
which it is valid) , using another phone number, another device, different wifi,
creating brand new email account, all to no avail. please help to solve this as
soon as possible. thank you

0
203

19 hours ago
N

Nei FerreiraNewcomer
posted in eSignature
automatizar campos de preenchimento

Olá equipe de suporte da DocuSign, Preciso de ajuda para automatizar os campos
de preenchimento nos documentos. Ao assinar, sou solicitado a inserir meu nome e
RG manualmente. Como posso configurar para preencher esses campos
automaticamente, considerando que assino mais de 10 documentos diariamente?

0
10
N

1 day ago
S

SabaNewcomer
asked in eSignature
Contact


Hi, I have a free account, however my credit card was charged an annual fee, my
portal does not allow me to contact a support live agent, since it is a free
account, and since there is no payment there in the account I can not refund!
but then my Master Card says docusign inc $300 USD any idea please how can I fix
this without calling my bank? thank you.

0
306
S

1 day ago
B

b95b02053Newcomer
asked in eSignature
Changed jobs, can't cancel subscription without email


I changed my job, and I have subscribe Docusign with my pervious company mail
box, now I cannot login to this account due to verification code was sent to my
pervious company mail box and it was lock or cancel. please help me how to
cancel the subscription due to this issue, please help

1
122
A

2 days ago
E

eopalkaNewcomer
asked in eSignature
Viewing all signed documents


Hi, I have a user that has signed several documents in the past, but cannot see
any of them in his history. where can i find these?

0
234
A

2 days ago
R

rhekssNewcomer
asked in eSignature
Is it possible to change the signature template (e.g. Font size for each
element)


I am using CFR Part11 signature template and it looks too wide vertically, so i
wanted to edit the name, reason and time smaller but it seems that only designed
templates (and there are only two) are available. Is there any chance to edit
manually?

0
143
C

2 days ago
V

VaasNewcomer
asked in eSignature
Is there a way to close en envelope due to NO action in a week but with the
option of a recipient rejecting a document within that timeframe?


There are some recipients that don´t wish to interact with the envelope if they
dont need to. This means that they will only reject on same cases but dont want
to approve all the time. The closing of the envelope is important for other
processes so I want to know if DocuSign can do that.

1
164
C

2 days ago
O

OTNeNiNew Voice
asked in eSignature
Impossible to reach customer Support


Hello, Does anyone know how to reach a real person in customer support? I am
trying to change the registered email address on my account and trying and
trying and keep getting error messages. Then I try to open a case, and keep
getting error messages. Impossible to reach anyone. Everything is just a robot
answering me. I am beyond frustrated with this company right now.

1
8712
C

2 days ago
K

keith fNewcomer
asked in eSignature
changing email for a client


put in wrong email address for a client for esign - how do i change the address
?

0
6789
C

2 days ago
L

learnestyNewcomer
asked in eSignature
Document on Hold


I created a document that required multiple signatures. There is a set order of
signatures and move to each person upon conclusion of the previous person
signing. For some reason, the document is listed on hold and stuck between two
people. It is not showing that it is sent to the next person in line but the
previous person has signed it. Is there a way to bypass the hold to get it to
the next person? I have tried to correct the document but this has not worked.
There is no resend button as well to try and reissue. Any help would be
appreciated

0
262
N

2 days ago
A

ApanNewcomer
asked in eSignature
sms link for the identification leads to "this oage cannot be found"


Hello all, I have to sign a document someone sent me with DocuSign. When I click
on the link sent to my phone in order to start the identification process I have
"this page cannot be found". I tried on Chrome and Internet explorer. Do you
have any idea how to make it work ? I am stuck ! Thank you so much for your
response. Best, Apan

0
144
N

2 days ago
J

jprnyNewcomer
asked in eSignature
template assistant sender fields not working?


Hi,I’d love to use the Template Assistant for word so that I can have text in my
word document replaced as opposed to having to position, pick fonts, etc.I
create sender fields in my Word doc as {{FirstName}} and the preview works
correctly. When I click Upload to Docusign, the template is uploaded and the
editor opens, but none of my fields are recognized.I’ve searched for resources,
but am getting confused by Document Gen, whether it requires Salesforce, etc.
What am I missing? TIA

0
73
N

2 days ago
K

Kurt OberhausenNewcomer
asked in eSignature
Security Concern: authentication methods are not prompting on completed
envelopes


Hello, In our account, we have the following settings enabled: Recipient
Authentication Triggers: The first time a recipient accesses an envelope per
device. Recipient Authentication Skip Option: Recipients cannot skip
authentication when accessing subsequent envelopes from the same sender. When
utilizing in-person signing, the user is prompted to enter the access code to
initially access the envelope to sign (on the hosted device). However, once all
parties have signed the document, a completed email is sent to the signer where
they can view the completed document. If the user clicks that link on a
different device, they are not prompted to enter the access code and can view
the contents of the document. This is a major security concern if the wrong
email was entered or the email was compromised - documents may contain NPPI. Why
isn't the access code being prompted on subsequent access of viewing the
completed envelope, even if switching the authentication trigger to: Every time
a rec

0
203
A

2 days ago
H

HstarrNewcomer
asked in eSignature
Template matching not working anymore


Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.

0
122
H

2 days ago
T

TFORDNewcomer
asked in eSignature
DOCUSIGN AUDITS


Hi, I have been assigned to completing a DocuSign audit. Has anyone completed an
audit of DocuSign documents? What do you look for? What reports do you review?
Do you have an audit checklist? Thanks

0
70
T

2 days ago
K

KlausNewcomer
asked in eSignature
Access to all pages in past agreements


Hello All- I am a DS Admin, my company has over 100 completed agreements, which
when we started with DocuSign I only needed access to view 12 of the pages
however now I need to get access to view all (54) of the pages for past and
future agreements. How can I go about being able to do this?

0
282
K

2 days ago
T

TriciaNewcomer
asked in eSignature
duplicate e-mails


We use DocuSign for time and attendance slips. We have noticed that a time slip
will be signed by the associate, manager, and HR, but we continue to receive
duplicate copies of the slip. The manager reports similar duplicate e-mails. I
recently received an e-mail from a time slip that had been completed in August.
Is there a way to prevent this?

0
662
C

3 days ago
S

SylvainNewcomer
asked in eSignature
Cannot login in the support portal


When I try to login using the left button on this page :
https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases%3Fdsrc%3Ddsc
it redirect me on the same page. After login, the Continue button just refresh
the page. We pay for support and it seems there is no other way to reach
support.

0
102
C

3 days ago
S

SevilNewcomer
asked in eSignature
Is it possible to send signed document to different persons?


Hi, is it possible to send signed document to different persons? Imagine that,
there are 4 person in the document, first I have shared the document with two of
them; now I would like to share same document (signed by other two) with rest
two persons.

0
212
C

3 days ago
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Page 1 / 204




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