community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On December 02 via manual from GB — Scanned from GB
Submission: On December 02 via manual from GB — Scanned from GB
Form analysis
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Name: forgotPassword — POST /member/forgotPassword
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Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights13 * On-demand8 * Community Spotlights13 * Tips from Docusign34 * What's New at Docusign10 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements28 * Say Hello12 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core6 * Platform Services * Docusign Maestro138 * Docusign Navigator6 * Docusign App Center11 * Data Verification12 * Docusign Admin240 * Docusign Monitor6 * Core Capabilities * eSignature5100 * CLM259 * Web Forms103 * Identify38 * DocGen37 * Rooms53 * Developer * eSignature API304 * Extension Apps8 * Maestro API6 * Navigator API6 * Web Forms API6 * Authentication25 * Embedded Signing38 * Docusign Connect25 * Go-live25 * SDKs44 * Salesforce/Apex Toolkit24 * Mobile SDKs5 * General73 * Extensions * IDV Premier8 * DocGen for eSignature7 * Notary23 * Payments40 * Mobile43 * Integrations * Salesforce213 * Google11 * Microsoft147 * Workday15 * ServiceNow4 * Other112 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Start a Post * Login Your Recap on Docusign Discover 2024 10 days ago * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 5,098 Topics * 15,506 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 5098 Topics Recently Active Most Replies Most views Newest First H Houseoframos12Newcomer asked in eSignature verify forged Document I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc? 0 7887 A 2 months ago S Samuel HaighNewcomer asked in eSignature Privacy Policy We are wanting to add a privacy policy to the end of all envelopes we send for our company we have received some from other firms that have this but after searching the support section i wasn't able too find anything. Is anyone able to point me in the right direction? Thanks 0 294 S 1 hour ago D deb92Newcomer asked in eSignature Free edition - Envelope allowance exceeded Hi, I've had a Free account for over a year (not the 30-day free trial, just the free account). I have no need to send envelopes, but only to sign. Since yesterday I get this message when I try to sign any document: The envelope allowance for the account has been exceeded So far I’ve never experienced any problem/limitation. I do not send envelopes, but I am the only signer of the documents I upload, sign and download. I don't understand what the envelope limit refers to and what the actual limit is. As far as I understood from this article (https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US), the envelopes I sign myself should not be counted. Thank you in advance for your support 0 294 K 2 hours ago A AnnelieNewcomer asked in eSignature TransactionID on every page DocuSign ID verification is used to sign a annual report. Now the government would like to have transaction id on every printed paper. Is it possible to create this for already signed document and if yes, how do I create this? This was automatically appeared before. Thanks for your support. 0 20 A 3 hours ago I IwanRWNewcomer asked in eSignature Create Embedded Sign Maintenance Page Hello Everyone! We deployed Docusign embedded signing into our own system. We do know that our users can change their signature style, using templates, drawing, and images during the Signing process. We would like to develop a maintenance page in our system so that our users are able to change their signature before the Signing process. Afterward their signature style will be used in the Signing process on the other day Is it possible to do that? How can we do it? Looking forward to your guidance. Thank you 0 80 I 9 hours ago G gg10Newcomer asked in eSignature Adopted a signature but cannot change it afterwards Hi, I received an email link to a DocuSign document, and in the signature section I created a new signature and adopted it but noticed afterwards that I accidently made a mistake in the signature and now am unable to fix it or create a new signature. I did not have a DocuSign account when I signed and adopted the signature at the time. How can this be fixed? Thank you 0 151 19 hours ago W wumbo111Newcomer asked in eSignature Phone Number Invalid on SMS Verification, help ASAP i have tried numerous format such as (xxx) xxxx-xxxx xxx-xxxx-xxxx xxxxxxxxxxx xxx xxxx-xxxx xxx xxxx xxxx then checking the validity of my phone number (in which it is valid) , using another phone number, another device, different wifi, creating brand new email account, all to no avail. please help to solve this as soon as possible. thank you 0 203 19 hours ago N Nei FerreiraNewcomer posted in eSignature automatizar campos de preenchimento Olá equipe de suporte da DocuSign, Preciso de ajuda para automatizar os campos de preenchimento nos documentos. Ao assinar, sou solicitado a inserir meu nome e RG manualmente. Como posso configurar para preencher esses campos automaticamente, considerando que assino mais de 10 documentos diariamente? 0 10 N 1 day ago S SabaNewcomer asked in eSignature Contact Hi, I have a free account, however my credit card was charged an annual fee, my portal does not allow me to contact a support live agent, since it is a free account, and since there is no payment there in the account I can not refund! but then my Master Card says docusign inc $300 USD any idea please how can I fix this without calling my bank? thank you. 0 306 S 1 day ago B b95b02053Newcomer asked in eSignature Changed jobs, can't cancel subscription without email I changed my job, and I have subscribe Docusign with my pervious company mail box, now I cannot login to this account due to verification code was sent to my pervious company mail box and it was lock or cancel. please help me how to cancel the subscription due to this issue, please help 1 122 A 2 days ago E eopalkaNewcomer asked in eSignature Viewing all signed documents Hi, I have a user that has signed several documents in the past, but cannot see any of them in his history. where can i find these? 0 234 A 2 days ago R rhekssNewcomer asked in eSignature Is it possible to change the signature template (e.g. Font size for each element) I am using CFR Part11 signature template and it looks too wide vertically, so i wanted to edit the name, reason and time smaller but it seems that only designed templates (and there are only two) are available. Is there any chance to edit manually? 0 143 C 2 days ago V VaasNewcomer asked in eSignature Is there a way to close en envelope due to NO action in a week but with the option of a recipient rejecting a document within that timeframe? There are some recipients that don´t wish to interact with the envelope if they dont need to. This means that they will only reject on same cases but dont want to approve all the time. The closing of the envelope is important for other processes so I want to know if DocuSign can do that. 1 164 C 2 days ago O OTNeNiNew Voice asked in eSignature Impossible to reach customer Support Hello, Does anyone know how to reach a real person in customer support? I am trying to change the registered email address on my account and trying and trying and keep getting error messages. Then I try to open a case, and keep getting error messages. Impossible to reach anyone. Everything is just a robot answering me. I am beyond frustrated with this company right now. 1 8712 C 2 days ago K keith fNewcomer asked in eSignature changing email for a client put in wrong email address for a client for esign - how do i change the address ? 0 6789 C 2 days ago L learnestyNewcomer asked in eSignature Document on Hold I created a document that required multiple signatures. There is a set order of signatures and move to each person upon conclusion of the previous person signing. For some reason, the document is listed on hold and stuck between two people. It is not showing that it is sent to the next person in line but the previous person has signed it. Is there a way to bypass the hold to get it to the next person? I have tried to correct the document but this has not worked. There is no resend button as well to try and reissue. Any help would be appreciated 0 262 N 2 days ago A ApanNewcomer asked in eSignature sms link for the identification leads to "this oage cannot be found" Hello all, I have to sign a document someone sent me with DocuSign. When I click on the link sent to my phone in order to start the identification process I have "this page cannot be found". I tried on Chrome and Internet explorer. Do you have any idea how to make it work ? I am stuck ! Thank you so much for your response. Best, Apan 0 144 N 2 days ago J jprnyNewcomer asked in eSignature template assistant sender fields not working? Hi,I’d love to use the Template Assistant for word so that I can have text in my word document replaced as opposed to having to position, pick fonts, etc.I create sender fields in my Word doc as {{FirstName}} and the preview works correctly. When I click Upload to Docusign, the template is uploaded and the editor opens, but none of my fields are recognized.I’ve searched for resources, but am getting confused by Document Gen, whether it requires Salesforce, etc. What am I missing? TIA 0 73 N 2 days ago K Kurt OberhausenNewcomer asked in eSignature Security Concern: authentication methods are not prompting on completed envelopes Hello, In our account, we have the following settings enabled: Recipient Authentication Triggers: The first time a recipient accesses an envelope per device. Recipient Authentication Skip Option: Recipients cannot skip authentication when accessing subsequent envelopes from the same sender. When utilizing in-person signing, the user is prompted to enter the access code to initially access the envelope to sign (on the hosted device). However, once all parties have signed the document, a completed email is sent to the signer where they can view the completed document. If the user clicks that link on a different device, they are not prompted to enter the access code and can view the contents of the document. This is a major security concern if the wrong email was entered or the email was compromised - documents may contain NPPI. Why isn't the access code being prompted on subsequent access of viewing the completed envelope, even if switching the authentication trigger to: Every time a rec 0 203 A 2 days ago H HstarrNewcomer asked in eSignature Template matching not working anymore Hello, We are finding that template matching isn’t working all the time for some templates. The template matching worked at one point so I’m not sure why it isn’t working out of the blue. 0 122 H 2 days ago T TFORDNewcomer asked in eSignature DOCUSIGN AUDITS Hi, I have been assigned to completing a DocuSign audit. Has anyone completed an audit of DocuSign documents? What do you look for? What reports do you review? Do you have an audit checklist? Thanks 0 70 T 2 days ago K KlausNewcomer asked in eSignature Access to all pages in past agreements Hello All- I am a DS Admin, my company has over 100 completed agreements, which when we started with DocuSign I only needed access to view 12 of the pages however now I need to get access to view all (54) of the pages for past and future agreements. How can I go about being able to do this? 0 282 K 2 days ago T TriciaNewcomer asked in eSignature duplicate e-mails We use DocuSign for time and attendance slips. We have noticed that a time slip will be signed by the associate, manager, and HR, but we continue to receive duplicate copies of the slip. The manager reports similar duplicate e-mails. I recently received an e-mail from a time slip that had been completed in August. Is there a way to prevent this? 0 662 C 3 days ago S SylvainNewcomer asked in eSignature Cannot login in the support portal When I try to login using the left button on this page : https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases%3Fdsrc%3Ddsc it redirect me on the same page. After login, the Continue button just refresh the page. We pay for support and it seems there is no other way to reach support. 0 102 C 3 days ago S SevilNewcomer asked in eSignature Is it possible to send signed document to different persons? Hi, is it possible to send signed document to different persons? Imagine that, there are 4 person in the document, first I have shared the document with two of them; now I would like to share same document (signed by other two) with rest two persons. 0 212 C 3 days ago * 1 * 2 * 3 * 4 * ... * 204 * Page 1 / 204 MOST HELPFUL MEMBERS THIS WEEK * Hengfeng Ge 5 likes * Reuben.Ng 5 likes * B Byungjae.Chung 3 likes * Inbar.Gazit 3 likes * Matt.Roberts 2 likes BADGE WINNERS * Prasannahas earned the badge 1st Question Posted * deb92has earned the badge 1st Reply Posted * gogoprophas earned the badge 1st Reply Posted * Anneliehas earned the badge 1st Question Posted * animish36has earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. 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