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Web Conferencing Comparison > conference call, conference call etiquette, webex
etiquette > Webex Etiquette is Critical for Web Conference Call Success


WEBEX ETIQUETTE IS CRITICAL FOR WEB CONFERENCE CALL SUCCESS

Posted on August 26th, 2009

With the virtual world coming into our lives in such an ubiquitous manner, it is
necessary to evolve patterns of behavior which may differ in many ways from the
conventions ordinarily used for communication. In a web conference call, the
mere fact that the participants are not physically present makes it difficult to
adhere to traditional forms of etiquette and good manners.

It is however important to maintain a level of courtesy and code of conduct, or
it can have an adverse impact on various participants, who may even be in
different parts of the world and may have different customs. While American
participants may be comfortable with addressing everyone by first name, this
would not be observed in Japan, for example.


PREPARATION IS KEY TO WEBEX ETIQUETTE

All participants should be briefed beforehand about the meeting agenda, this is
an important step to maintain proper Webex etiquette. The people participating
in the web conference call should be aware of the time, date, instructions if
any, and other relevant issues. Planning and preparation is the crucial factor
in Webex etiquette, and familiarity with the subject and its details would make
the participants more involved and engaged in the meeting. The presenter should
get a feel for the equipment to be used, by finding out all the features and how
to manage them, testing everything thoroughly to avoid any glitches in the
middle of the live web conference call. Proper web meeting etiquette entails
that the web conference call should be set up properly, with all necessary items
in place well before the scheduled time of the call.

Webex etiquette demands for Punctuality

Punctuality is paramount for Webex etiquette, and becomes even more important as
people tuned in to a conference may be waiting in different time zones. The
meeting should start exactly when scheduled and there should be no tolerance as
far as latecomers are concerned. A roll call should be taken at the outset of
the web conference call to know who is present, and also to make introductions.


WEBEX ETIQUETTE: INTRODUCE YOURSELF!

The initiator should request all persons participating in the web conference
call to introduce themselves. Though there is a distinct possibility that these
people may never meet each other, it is a good idea for all to know each other’s
names and if possible a little more about the person. This encourages bonding
and even in the virtual world, relationships are paramount. The host should also
do likewise, as a disembodied voice is certainly not the best way to coordinate
the meeting. If you want to maintain proper Webex etiquette with many
participants, you must reinforce each person’s identity when they speak by
prefacing their comments with their name.


WEBEX ETIQUETTE BEST PRACTICES STRIVE FOR ATTENTIVE PARTICIPANTS

Webex etiquette calls for all participants to be attentive, and to not be
 encourages distractions, like phone calls, eating, shuffling papers and the
like. This is a sign of disrespect to the other participants and should be
avoided at all costs. Paying total attention and being focused on the discussion
is an essential element of a conference call, if it is to be a successful
exercise.


PARTICIPATION

The participants will be more active if they have been briefed on the discussion
topics. Much of this depends on the host, whose task it is to see that all
participants are fully involved and there is focus on the theme of the
discussion. Questions should be answered patiently and all the participants
thanked for their time and patience in contributing to the success of the
meeting.


AVOID BACKGROUND NOISE FOR THE BEST WEB CONFERENCE CALLS

Noise is certainly the biggest hindrance in holding a web conference call
successfully. From the shuffling of papers, to the clacking of the keyboard, to
the chewing of potato chips, everything can be heard by all the people who are
part of the web conference call. Each little sound is magnified over the phone,
so extra caution is needed to decrease the background noise as much as possible.
Phones should be on mute when the person is not speaking for best Webex
etiquette, and distracting activity should be kept to a minimum for the duration
of the call.


WEBEX ETIQUETTE CALLS FOR COURTESY AND GOOD MANNERS

Like in all human interactions, a little courtesy, kindness and good manners go
a long way to making the web conference call a pleasant experience for all
participants. Starting from the introductions, to thanking everyone at the end
of the call, Webex etiquette is something to be kept in mind at every stage of
the web conference call.

Webex Etiquette is Critical for Web Conference Call Success, 5.0 out of 5 based
on 1 rating

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