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162.159.135.42
Public Scan
Submitted URL: https://web.grax.com/e3t/Ctc/ZT+113/cP8Kw04/VWqjMF8GjKC6N6sqNJpkhbSYW70RWGB5kmw4PN2F3N303qgyTW7lCdLW6lZ3kNW3R5vxF1FTx...
Effective URL: https://www.grax.com/webinars/digital-chain-of-custody/?utm_campaign=TOF%20Nurture&utm_medium=email&_hsenc=p2ANqtz-90...
Submission: On August 30 via api from US — Scanned from DE
Effective URL: https://www.grax.com/webinars/digital-chain-of-custody/?utm_campaign=TOF%20Nurture&utm_medium=email&_hsenc=p2ANqtz-90...
Submission: On August 30 via api from US — Scanned from DE
Form analysis 9 forms found in the DOM
<form>
<fieldset>
<legend class="visuallyhidden">Consent Selection</legend>
<div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonNecessary"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Necessary
</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper CybotCookiebotDialogBodyLevelButtonSliderWrapperDisabled"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessary"
class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonPreferences"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Preferences
</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferences" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonPreferencesInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics
</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatistics" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonStatisticsInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
<div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing
</strong></label>
<div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketing" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
data-target="CybotCookiebotDialogBodyLevelButtonMarketingInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
</div>
</div>
</fieldset>
</form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessaryInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span
class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferencesInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonPreferences"
checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketingInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonMarketing" checked="checked"
tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form><form class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyContentCheckboxPersonalInformation" class="CybotCookiebotDialogBodyLevelButton"> <span
class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/6638895/2e8c0040-fb54-4fcf-a103-a5500d28bc5f
<form id="hsForm_2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/6638895/2e8c0040-fb54-4fcf-a103-a5500d28bc5f"
class="hs-form-private hsForm_2e8c0040-fb54-4fcf-a103-a5500d28bc5f hs-form-2e8c0040-fb54-4fcf-a103-a5500d28bc5f hs-form-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_b3403d5e-f256-4bbe-b5d5-fd878007dbe4 standard-form standard-form-button-gradient standard-form-dark hs-form hide-required-asterisks"
target="target_iframe_2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" data-instance-id="b3403d5e-f256-4bbe-b5d5-fd878007dbe4" data-form-id="2e8c0040-fb54-4fcf-a103-a5500d28bc5f" data-portal-id="6638895"
data-test-id="hsForm_2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d">
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your First name"
for="firstname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>First name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" name="firstname" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""><span
class="input-focus"><span class="input-focus-decoration"></span></span></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your Last name"
for="lastname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>Last name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" name="lastname" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""><span
class="input-focus"><span class="input-focus-decoration"></span></span></div>
</div>
<div class="hs_company hs-company hs-fieldtype-text field hs-form-field smart-field"><label id="label-company-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your Company name"
for="company-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>Company name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="company-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" name="company" required="" placeholder="" type="text" class="hs-input" inputmode="text" autocomplete="organization" value=""><span
class="input-focus"><span class="input-focus-decoration"></span></span></div>
</div>
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your Business email"
for="email-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>Business email</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""><span
class="input-focus"><span class="input-focus-decoration"></span></span></div>
</div>
<div class="hs_country hs-country hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-country-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your Country/Region"
for="country-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>Country/Region</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="country" class="hs-input" type="hidden" value="DE"></div>
</div>
<div class="hs_state hs-state hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-state-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your State/Region"
for="state-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>State/Region</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="state" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_gdpr_form hs-gdpr_form hs-fieldtype-booleancheckbox field hs-form-field" style="display: none;">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gdpr_form" class="hs-input" type="hidden" value="true"></div>
</div>
<div class="hs_url hs-url hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-url-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your URL"
for="url-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>URL</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="url" class="hs-input" type="hidden"
value="https://www.grax.com/webinars/digital-chain-of-custody/?utm_campaign=TOF%20Nurture&utm_medium=email&_hsenc=p2ANqtz-90E9yjd5FRBXFch4km-m9oIqNcSJpvioLPPwnM4buKvYUdbosNVgYK_dq8wL5xF8WVjUkvSyfTn8PfSl_AKOghmQKOJQ&_hsmi=90900862&utm_content=90900862&utm_source=hs_automation">
</div>
</div>
<div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_source-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your utm_source"
for="utm_source-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>utm_source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="hs_automation"></div>
</div>
<div class="hs_utm_medium hs-utm_medium hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_medium-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your utm_medium"
for="utm_medium-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>utm_medium</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_medium" class="hs-input" type="hidden" value="email"></div>
</div>
<div class="hs_utm_campaign hs-utm_campaign hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_campaign-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class=""
placeholder="Enter your utm_campaign" for="utm_campaign-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>utm_campaign</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_campaign" class="hs-input" type="hidden" value="TOF Nurture"></div>
</div>
<div class="hs_utm_content hs-utm_content hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_content-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your utm_content"
for="utm_content-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>utm_content</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_content" class="hs-input" type="hidden" value="90900862"></div>
</div>
<div class="hs_utm_term hs-utm_term hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_term-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your utm_term"
for="utm_term-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>utm_term</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_term" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_gclid hs-gclid hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-gclid-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="" placeholder="Enter your gclid"
for="gclid-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>gclid</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gclid" class="hs-input" type="hidden" value=""></div>
</div>
<div class="hs_customclientid hs-customclientid hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-customclientid-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class=""
placeholder="Enter your customclientid" for="customclientid-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d"><span>customclientid</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="customclientid" class="hs-input" type="hidden" value=""></div>
</div>
<div class="legal-consent-container">
<div class="hs-richtext">
<p> </p>
</div>
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11083454 hs-LEGAL_CONSENT.subscription_type_11083454 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11083454-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_11083454-2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_11083454" value="true"><span>
<p>I agree to receive email communications from GRAX. I acknowledge my data will be used in accordance with the GRAX <a href="https://www.grax.com/privacy/" target="_blank">Privacy Policy</a> and understand I may withdraw my
consent at any time.</p>
</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p> </p>
</div>
<div class="hs-richtext">
<p> </p>
</div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><button type="submit" class="hs-button primary large" data-reactid="null"><span class="relative">Watch now</span></button></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1725039231259","formDefinitionUpdatedAt":"1686068659988","lang":"en","legalConsentOptions":"{\"communicationConsentCheckboxes\":[{\"communicationTypeId\":11083454,\"label\":\"<p>I agree to receive email communications from GRAX. I acknowledge my data will be used in accordance with the GRAX <a href=\\\"https://www.grax.com/privacy/\\\" target=\\\"_blank\\\">Privacy Policy</a> and understand I may withdraw my consent at any time.</p>\",\"required\":false}],\"legitimateInterestLegalBasis\":\"LEGITIMATE_INTEREST_PQL\",\"communicationConsentText\":\"<p> </p>\",\"processingConsentType\":\"IMPLICIT\",\"processingConsentText\":\"<p> </p>\",\"processingConsentCheckboxLabel\":\"<p>I agree to allow GRAX to store and process my personal data.</p>\",\"privacyPolicyText\":\"<p> </p>\",\"isLegitimateInterest\":false}","renderRawHtml":"true","allowCookieReset":"true","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36","pageTitle":"Govern Data and Fuel Innovation with a Digital Chain of Custody - GRAX","pageUrl":"https://www.grax.com/webinars/digital-chain-of-custody/?utm_campaign=TOF%20Nurture&utm_medium=email&_hsenc=p2ANqtz-90E9yjd5FRBXFch4km-m9oIqNcSJpvioLPPwnM4buKvYUdbosNVgYK_dq8wL5xF8WVjUkvSyfTn8PfSl_AKOghmQKOJQ&_hsmi=90900862&utm_content=90900862&utm_source=hs_automation","urlParams":{"utm_campaign":"TOF Nurture","utm_medium":"email","_hsenc":"p2ANqtz-90E9yjd5FRBXFch4km-m9oIqNcSJpvioLPPwnM4buKvYUdbosNVgYK_dq8wL5xF8WVjUkvSyfTn8PfSl_AKOghmQKOJQ","_hsmi":"90900862","utm_content":"90900862","utm_source":"hs_automation"},"isHubSpotCmsGeneratedPage":false,"formTarget":"#hs-form-container-66d2027e5a54d","formInstanceId":"hs-form-instance-66d2027e5a54d","boolCheckBoxFields":"gdpr_form,LEGAL_CONSENT.subscription_type_11083454","rumScriptExecuteTime":1518.5,"rumTotalRequestTime":2112.5,"rumTotalRenderTime":2137,"rumServiceResponseTime":594,"rumFormRenderTime":24.5,"connectionType":"4g","firstContentfulPaint":0,"largestContentfulPaint":0,"locale":"en","timestamp":1725039232340,"originalEmbedContext":{"portalId":"6638895","formId":"2e8c0040-fb54-4fcf-a103-a5500d28bc5f","region":"na1","target":"#hs-form-container-66d2027e5a54d","isBuilder":false,"isTestPage":false,"isPreview":false,"formInstanceId":"hs-form-instance-66d2027e5a54d","cssClass":"standard-form standard-form-button-gradient standard-form-dark","isMobileResponsive":true},"correlationId":"b3403d5e-f256-4bbe-b5d5-fd878007dbe4","renderedFieldsIds":["firstname","lastname","company","email","country","state","gdpr_form","url","utm_source","utm_medium","utm_campaign","utm_content","utm_term","gclid","customclientid","LEGAL_CONSENT.subscription_type_11083454"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.5966","sourceName":"forms-embed","sourceVersion":"1.5966","sourceVersionMajor":"1","sourceVersionMinor":"5966","allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1725039231335,"level":"INFO","message":"Retrieved customer callbacks used on embed context: [\"onFormReady\",\"onFormSubmit\",\"onFormSubmitted\"]"},{"clientTimestamp":1725039231335,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"Govern Data and Fuel Innovation with a Digital Chain of Custody - GRAX\",\"pageUrl\":\"https://www.grax.com/webinars/digital-chain-of-custody/?utm_campaign=TOF%20Nurture&utm_medium=email&_hsenc=p2ANqtz-90E9yjd5FRBXFch4km-m9oIqNcSJpvioLPPwnM4buKvYUdbosNVgYK_dq8wL5xF8WVjUkvSyfTn8PfSl_AKOghmQKOJQ&_hsmi=90900862&utm_content=90900862&utm_source=hs_automation\",\"userAgent\":\"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36\",\"urlParams\":{\"utm_campaign\":\"TOF Nurture\",\"utm_medium\":\"email\",\"_hsenc\":\"p2ANqtz-90E9yjd5FRBXFch4km-m9oIqNcSJpvioLPPwnM4buKvYUdbosNVgYK_dq8wL5xF8WVjUkvSyfTn8PfSl_AKOghmQKOJQ\",\"_hsmi\":\"90900862\",\"utm_content\":\"90900862\",\"utm_source\":\"hs_automation\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1725039231337,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"DE\""}]}"><iframe
name="target_iframe_2e8c0040-fb54-4fcf-a103-a5500d28bc5f_hs-form-instance-66d2027e5a54d" style="display: none;"></iframe>
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/6638895/27c56aca-15e3-4fdd-8632-232f5452ce2b
<form id="hsForm_27c56aca-15e3-4fdd-8632-232f5452ce2b_hs-form-instance-66d2027e67738" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/6638895/27c56aca-15e3-4fdd-8632-232f5452ce2b"
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<legend class="hs-field-desc" style="display: none;"></legend>
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for="utm_medium-27c56aca-15e3-4fdd-8632-232f5452ce2b_hs-form-instance-66d2027e67738"><span>utm_medium</span></label>
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<legend class="hs-field-desc" style="display: none;"></legend>
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for="gclid-27c56aca-15e3-4fdd-8632-232f5452ce2b_hs-form-instance-66d2027e67738"><span>gclid</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gclid" class="hs-input" type="hidden" value=""></div>
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<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><button type="submit" class="hs-button primary large" data-reactid="null"><span class="relative">Subscribe</span></button></div>
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<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class="" placeholder="Enter your Last name"
for="lastname-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>Last name</span><span class="hs-form-required">*</span></label>
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<div class="hs_company hs-company hs-fieldtype-text field hs-form-field"><label id="label-company-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class="" placeholder="Enter your Company"
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for="email-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>Work email</span><span class="hs-form-required">*</span></label>
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<div class="hs_country hs-country hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-country-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class="" placeholder="Enter your Country/Region"
for="country-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>Country/Region</span></label>
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<div class="hs_state hs-state hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-state-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class="" placeholder="Enter your State/Region"
for="state-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>State/Region</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gdpr_form" class="hs-input" type="hidden" value="true"></div>
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for="utm_medium-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>utm_medium</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_medium" class="hs-input" type="hidden" value="email"></div>
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="hs_automation"></div>
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<div class="hs_utm_campaign hs-utm_campaign hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_campaign-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class=""
placeholder="Enter your utm_campaign" for="utm_campaign-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>utm_campaign</span></label>
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<div class="input"><input name="utm_campaign" class="hs-input" type="hidden" value="TOF Nurture"></div>
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<legend class="hs-field-desc" style="display: none;"></legend>
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<legend class="hs-field-desc" style="display: none;"></legend>
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="gclid" class="hs-input" type="hidden" value=""></div>
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placeholder="Enter your customclientid" for="customclientid-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508"><span>customclientid</span></label>
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<div class="input"><input name="customclientid" class="hs-input" type="hidden" value=""></div>
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<div class="legal-consent-container">
<div class="hs-richtext">
<p> </p>
</div>
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11083454 hs-LEGAL_CONSENT.subscription_type_11083454 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11083454-68f9b5f3-5613-4cc6-be27-611ecc55f451_hs-form-instance-66d2027e6c508" class="hs-form-booleancheckbox-display"><input
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<p>I agree to receive email communications from GRAX. I acknowledge my data will be used in accordance with the GRAX <a href="https://www.grax.com/privacy/" target="_blank">Privacy Policy</a> and understand I may withdraw my
consent at any time.</p>
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<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
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<div class="hs-richtext">
<p> </p>
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<div class="hs-richtext">
<p> </p>
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<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
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Webinar
GOVERN DATA AND FUEL INNOVATION
WITH A DIGITAL CHAIN OF CUSTODY - 3 WAYS SERVICESOURCE ENSURES COMPLIANCE
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Please wait while our meeting scheduler loads to pick a time to meet with us...
SPEAKERS
Linda Bloszies
Sr. Director, Platform Engineering & Product Development @ ServiceSource
LinkedIn
Shesh Kondi
Sr. Director, Platform Security & Compliance @ Salesforce
LinkedIn
Doug Staubach
CISO @ ServiceSource
LinkedIn
Joe Gaska
CEO @ GRAX
LinkedIn
GRAX Team
LinkedIn
ABOUT THIS TALK
With the data loss prevention market reaching $1.3 billion in 2020*, enterprises
are voting with their wallets and demanding more bullet-proof ways to protect,
manage and preserve sensitive data across their entire 3rd party app ecosystem.
Organizations such as Service Source are going one step further by implementing
a Digital Chain of Custody to preserve, recover and act on all historical
Salesforce data using GRAX.
Watch this webinar recording to learn:
1. What a Digital Chain of Custody is and why it’s important
2. How ServiceSource is using it to drive compliance and growth
3. How GRAX can help transform your business
*Gartner
32 min. Published on January 21, 2021
TRANSCRIPT
Hi, everyone. Welcome to the webinar. Today we're going to tell you about an old
concept from the physical world that's finally making an entrance into the
digital world. And how this concept is helping one of the most customer driven
organizations in the world, ServiceSource, secure their data and fuel
innovation. We've got a great lineup of speakers for you today.
Linda Bloszies is here and Doug Staubach are here from ServiceSource. They'll be
telling you about all the amazing things that ServiceSource is doing with the
digital chain of custody. Before we get there, Shesh Kondi from Salesforce is
going to help us set the stage for why the idea of a digital chain of custody is
so critically important in today's environment. Joe Gaska, from Grax will help
us really understand the three underlying principles that underpin a digital
chain of custody.
I'm Chris Shakarian and I'll help facilitate the presentation. If you have any
questions, you'll have a chance to ask them at the end of the presentation. And
you can please, to ask your questions, you can type them into the window at the
end of the session. Into the chat window at the end of the session. Or you can
use the Raise Hand feature on GoToWebinar.
So today we'll through to some of the trends creating the need for a digital
chain of custody and we'll define what it is. We'll also learn about how one of
the most innovative companies in the world, ServiceSource, is using it to drive
both governance and growth. I'd like to introduce Shesh Kondi to help us set the
stage for this concept of the digital chain of custody. Shesh is the platform
security and compliance engineering solution lead at salesforce.com. Welcome
Shesh. It's great to have you with us.
Thank you so much, Chris. Good morning, good afternoon, everyone. Thanks for
joining the webinar. I hope this will be an hour well spent for all of you to
learn about the digital chain of custody and available solutions in the domain.
Again, my name is Shesh Kondi. I lead a solutions [INAUDIBLE] and top excellence
at Salesforce and my team is responsible for customer engagement around all
things security compliance and privacy.
As part of my role at Salesforce, I have the opportunity to speak with customers
on a daily basis. And I've had the privilege to exchange thoughts and ideas with
CXOs for the last few years around data management, from a security and
compliance perspective. And in general-- and the larger data strategy domain as
well. To set the stage for today's webinar, I want to spend a couple of minutes
talking about how conversations have evolved around data and the changing
paradigms.
So around the early part of this decade, the conversations I was involved in
with the c-level stakeholders were mostly around the data security. And a
majority of the questions were related to where the data was hosted, how secure
is the platform and what kind of threat vectors we have addressed. The two main
vectors we discussed were invariably external threats, and how good our
perimeter was to handle that. And service providers that-- and how good our
technical and process level controls were to manage that threat.
Then a couple of years later, the conversations changed. The adoption of sales
was a platform of choice by our customers significantly increased and so did the
maturity in analyzing and then defining acceptable and unacceptable risks. The
conversations then, were around insider threat and what level of controls do we
provide to monitor the usage of data in a Salesforce org, and also put certain
controls from an audit standpoint.
This was about the time we released sales for Shield. Shield provides our
customers with the ability to encrypt certain data elements addressed and update
to the regulatory requirements or enterprise interest guidelines. It also helps
monitor usage and audit activities and put preventative transactional controls
on user activities, and provides the capability to manage the data evolution
lifecycle as well. Shield has been a very widely adopted enhancement in our
security and trust framework.
Fast forward 2017, 18. It was all about GDPR. And our customers spent anxious
months in preparation for GDPR and figuring out ways to meet the requirements.
Then the conversations obviously revolved around things like consent management,
data deletion and transitional costs in data. We'll talk about a few of these
today as well. At Salesforce, we enriched and enhanced our platform service
layer with the tools and controls to help our customers build and deploy
solutions to meet the GDPR guidelines and requirements.
As those compliance requirements are evolving, and enterprises are going through
the audit process, in recent times the conversation has shifted again, to things
like managing portable data and establishing residence and tracking movement of
data, including controls for non repudiation and enforcing ownership and
authenticating custody of digital information. And these conversations fall
under the realm of what we now know as traditional chain of custody. And these
requirements, which our customers are bringing up, are exactly where the chain
of custody can help.
The concept of chain of custody has been there for a long time. And it's an idea
from the physical world as, Chris mentioned initially. And it's now possible to
achieve in the digital world. So if you refer back to the legal and the forensic
management framework, and our chain of custody shows where the evidence has
been, who was touched it and its condition at all times. And it tracks the
information through a full and complete lifecycle of collection, storage,
movement, handling and analysis and among other transactional controls.
So here we define digital chain of custody as an irrefutable record of ownership
and changes that data, in its digital form, has undergone over time. The
Salesforce partner ecosystem has done an amazing job around building solutions
in this realm. And one of our partners, Grax, has built a robust and compelling
native Salesforce solution to address requirements around digital chain of
custody and gave customers, who implemented this solution, to meet the
requirements around the space.
So to provide you with a detailed analysis, the domain, and talk about Grax and
how the solution can help you, I would now like to hand the microphone over to
Joe Gaska from Grax. And with hopes of welcoming all of your Dreamforce in a few
days, Joe, take it away.
Thanks, Shesh. So as we look ahead and-- we live in a world of data abundance.
And we really look at how the computing power is escalating from Google's latest
announcement, with processing 10 years of data, in a little under two minutes.
You really start to believe that it's not just data abundance, but it's infinite
data that we're dealing with in the future. And all of this data itself is
ebbing and flowing between third party applications, data warehouses. We have
different geoaffinity storage mechanisms around globally.
So if we really look across the marketplaces and complex operations and events
and sensitive data, and you really look at the tactical obligations that all of
the companies today have to abide by, it becomes a monumental burden to really
comply with all the requirements, both regionally and globally, under respect,
all while having to maintain the full chain of custody as Shesh discussed
before.
So if we look at some of the biggest examples, it's kind of a double edged
sword. On one hand, you have companies like Equifax who experienced significant
breaches and a significant cost to the enterprise, as well as detrimental to
their brand. As well as you have organizations that identify that 20% of their
top line revenue affects opportunity, due to poor data quality itself. You're
really dealing with a mass amount of data and starting to understand that this
data itself and data quality is becoming a burden and a liability to the
business itself. All while continually expanding the regulations over time.
So the regulations themselves, just as you have infinite data expansion and data
is creating data about data, calculating data velocity, if you really think
about that and we understand the burden, the obligation and now the liability of
that data, it becomes crucial to understand, as Shesh was saying before, not
only the threat vectors of your data but minimizing your surface area of
exposure of where your data lives, what companies the data transports through
and really understanding all of the data requirements whether it be GDPR,
whether it be WORM compliance, whether it be the new CCTA.
All of these are continually expanding and there's one thing that's going to be
true, these requirements and regulations are going to continue to be a burden on
the business itself. So as we looked at Grax, and Linda's going to be coming up
and telling an amazing story, when we're really looking to help customers
expedite and protect themselves for the obligations, the burden and the tactical
requirements that every business now has to deal with, you start to realize not
only fulfilling that tactical obligation gives new strategic opportunities to
use the data itself.
So if we really think of it, the one core principle that we sat down when we
started talking about what do customers need, one thing that we really believe,
that is data must be owned by the client at all times. It must never leave their
environment. We must be able to prove without a doubt, irrefutably, that the
data has never left the customer's environment itself. All, while having a
complete audit trail of the data itself.
So having complete ownership, never leaving your environment with a complete
audit trail of that data. And it becomes crucial. Not only an audit trail of the
data, but now there's requirements of audit trails to prove that you deleted
data. And we can talk about that. When you get the right to be forgotten, how do
you enforce that, as well as, how can it be audited? So not only an audit trail
of the data, but also audit trails of the deletion of the data itself.
And when you think of this, when we started really talking and understanding a
lot of the customers requirements for their tactical obligations to really
reduce their liability and their burden, we quickly discovered that the asset
that is also protecting the liability and the burden and the obligation for the
customers, becomes a strategic asset now, that you have every version of the
data. The data never leaves your environment. What questions can we answer with
the analytics itself?
Really trying to understand, now that we have the rich history protecting us
from the regulations and the obligations that we spoke about, now that we have
that deep history of that data, what are the strategic opportunities that we can
use to answer questions with that data or drive events? So what I'd like to do,
is, I'd like to introduce Linda and Doug to tell their story, how not only
having a history to protect and fulfill the obligation, but why and how did the
history become valuable for ServiceSource to fulfill their story. And I'd like
to say thank you. Linda, please.
Thanks, Joe. Hello, everyone and thanks for joining. I'm Linda Bloszies. I'm a
Senior Director of Platform Engineering and Product Development at
ServiceSource, and I'm joined by Doug Staubach, our Chief Information Security
Officer. At ServiceSource, we bring the world's greatest brands closer to their
customers by acting as an extension of their go to market teams. And we're
always looking for better ways to unify, govern, act on and sunset our CRM data
across a hundred plus Salesforce instances worldwide. Essentially, to build a
digital chain of custody for all of our sensitive data.
But before we get into that, I wanted to give you a quick overview of
ServiceSource. For 20 years, ServiceSource has provided exceptional customer
journey experiences for some of the world's leading companies. Our people are a
high performance extension of each of our clients sales and customer success
teams and they're focused on establishing and expanding more than a million
customer relationships every year.
ServiceSource supports many of the world's leading companies along every
interaction and touch point in the customer journey experience. We can run the
entire sales process, implement and manage effective customer success
strategies, renew their business, handle account management and engineer
successful partner programs. By combining an advanced technology platform,
processes refined over two decades of experience and hiring and training the
most talented people in the industry, we're able to cultivate wildly successful
customer experiences and generate impactful revenue growth for our clients.
Not only that, we've just added new digital commerce capabilities to our suite
of solutions. This helps us to digitize and automate transactions to drive
better efficiencies, creating unified online and offline experiences that enable
a blended right touch with our clients customers. We cover over 170 countries,
operating out of our 11 global delivery centers and have earned the trust of
global blue chip market leaders.
So how can we take a digital chain of custody and have it support our business?
There's two main use cases we want to discuss today. We can understand how we
get better over time to deliver more value for our customers and we can gain
valuable revenue visibility. So one area that was discussed earlier is unified
analytics.
The main question here for us, is, how can we use our historical data over time
to improve the results we deliver to our clients? How do we get smarter about
the markets that we operate in over time? How can we measure and mitigate new
patterns in our business? Patterns that are directly tied to revenue and to the
health of our customer relationships. These are some of the questions that we
continually ask ourselves about our business.
As an example, if our reps are calling on an account that can benefit from
multiple client offerings, and our rep has made the connection and has the full
attention of that account, why not use that conversation to offer a complete
solution based on what the customer needs and what applicable products we can
use to meet those needs? This type of action really puts us in that trusted
advisor role with our customers and it's going to help us continue to evolve how
we deliver our services.
So we use the second element of the digital chain of custody, audit trails, in
order to accurately measure an invoice for the business results we deliver for
our clients over time. We're building a 100% auditable, verifiable, accounting
ledger of all changes that we make in both our customer and our own internal
Salesforce org and are going to use this to recognize revenue and accurately
invoice our clients for the results we deliver.
To date, this process would take about 70 people, weeks to complete every single
month. We're going to be able to do this 10 times faster. Thanks in part, to
unlimited event based audit trails. So our teams literally embed themselves into
our customers organizations in order to deliver results. Today we manage over
100 production Salesforce orders on behalf of our customers. If you think back
to the data ownership pillar of the chain of custody story, our ideal operating
scenario is to actually let our customers maintain ownership of their data,
while being able to access and act on that data to drive results.
We're currently working on a new concept called, a digital bridge, that's going
to let us extend API connections to our customer's Salesforce environments,
streamlining interactions across multiple systems. It's going to create a
seamless, synchronized and compliant environment for us and our teams. Something
that will make them much more impactful and efficient over time. With that, I'd
like to turn it over to Doug to talk more about the governance and compliance
side of the story.
Thanks, Linda. My name is Doug Staubach. I'm the Chief Information Security
Officer for ServiceSource. And because ServiceSource is a global B2B company,
our security and compliance program has to be flexible enough to accommodate a
variety of industries and regulations. If you pay attention to the laws, and the
news really, then you that data privacy is becoming an increasingly global
issue. Unfortunately every country is pushing its own set of privacy
requirements and its own set of fines and penalties. And for people like me,
that makes complaints tough.
So we started looking for ways to reduce that risk. And one thing that we saw in
analyzing these laws, is, that the highest risk and the greatest cost comes when
data crosses one of these regional borders. So if you can avoid doing that, you
save a lot of money and a lot of hassle. This is where we started to ask
ourselves the question, what if we could just leave the data in the same region
but centralize the analytics. And that ties in with what Linda was talking about
in being able to access that data in our customer systems. That's powerful
stuff.
So one of the concepts that we're incorporating into our use of Salesforce and
Grax, is the ability to keep that stored data and the change logs within the
same regional boundary. We think that doing that will reduced a lot of the risks
and answer a lot of compliance questions for our customers. The other aspect is
the concept of centralizing logs and protecting them. If you ask me from a
security perspective, there are a lot of parallels in the security industry.
We'd call this as a security event management system or SEM.
The concept is that each of our connected devices maintains its own copy of data
locally, but then we also send a copy of those logs to a centralized server. So
why do we do that? Well, from a security standpoint, log data is valuable. If
you look deep enough, that data can tell the whole history of a record, even
months or years after the fact. But the problem, again, from a security
perspective, is that local log data is only retained for short periods of time.
So we want to preserve those audit logs. We don't want to lose any of that
history. In fact, when we aggregate all of that change data over a longer period
of time, we start to see trends, we noticed gaps, we start to see patterns. And
that's the power of centralized analytics.
So we talk about the solution that we're putting together with Heroku and Grax,
it's pretty revolutionary for both a business and a security standpoint. It's a
lot like a SEM, because we now have a centralized storage location for all of
the changes that are happening. But with all of the data that we're working
with, and with all of the Salesforce organizations that we're maintaining, it's
better than a SEM because we can take advantage of Cloud capabilities and keep
that data stored and confined within a specific geographical boundary and still
get the power of the analytics.
So in my opinion, it gives us the best of both worlds. We have a centralized
brain, centralized analytics, working on a distributed set of data. And in my
opinion, that's going to change the way we do business with our customers. It's
going to revolutionize our approach and it's going to tighten our security at
the same time.
Thank you. Thanks so much, Doug. Where I wanted to pivot now, was a high level
view of the key components of our new tech stack that's driving our current
technology platform transformation. So last year at Dreamforce, when I was first
introduced to Joe by our Salesforce account exec, one of the key business use
cases we were trying to solve for was global invoicing. And it was a complicated
one. And it continues to be, but I'm excited about the solution that was
designed and that we've implemented to address these issues.
So we needed a way to summarize usage data in 100 plus spoke orgs for variable
invoicing, while allowing the ability to drill back down to the detail level,
all without bringing that detail into the master org, where the CPQ and billing
engine lives. So we came up with the design and partnered with Grax and
Salesforce to build a PoC to present it to our executive leadership. So given
the complexity, it was incredible that we were able to stand up the PoC in about
three days.
And this included implementing and configuring the Grax data like off Heroku,
syncing three Salesforce spoke orgs to the Grax data lake, installing Salesforce
CPQ on billing and configuring pricing, logic, coding, order and invoice flows
in our master Salesforce org. Developing neo soft integrations, capacity,
pricing and invoicing logic from our master Salesforce org to a Salesforce spoke
org and return summary usage data, and developing the Einstein dashboards that
leveraged the Grax data lake to show opportunity under management, revenue and
margin across those three spoke orgs that we included in the PoC.
So by implementing our digital chain of custody, we're moving from overly manual
processes to a model that facilitates revenue optimization. By moving away from
the old EDW norms of data snapshots to an immutable ledger of all changes, we
not only improve the tools at our disposal for governance and compliance, but we
also enable our progression up the analytic maturity curve into more predictive
and prescriptive analytics.
We'll be able to detect patterns in our data and draw strategic correlations
that were previously hidden from us. And this will drive continual operational
improvements and increase value delivery for our clients. So now I'd like to
hand it back over to Chris to talk a little bit about Grax.
Thank you, Linda. What an incredible story. You took what normally people would
consider a compliance or governance tactic and turned it into a source of
transformation and growth for the business. And that's exactly what we
envisioned when we created Grax. At Grax, we're obsessed with helping our
customers adapt faster by giving them the tools to listen to what their business
is telling them, through the data that its generating.
This is the very reason we created Grax Time Machine. Time Machine is the only
way to capture a truly immutable record of every single change in your data over
time, and use that record to meet compliance needs, retain customers and
generate growth. There's nothing else on the market like it. It's a natural
extension of Salesforce. It lives in the Salesforce interface. It's like taking
Salesforce and giving it the ability to remember, recover and analyze every
single change that happens over time. All inside a standard Salesforce reporting
Einstein analytics and Tableau.
And of course, Time Machine is built on a Grax data value platform, which allows
you to own and control 100% of your data's digital chain of custody. With Grax,
your data never leaves your environment, whether it's the Grax managed package
that installs right into your Salesforce instance, the data lake which you own
and can host an AWS, Azure or your Google Cloud or even your own On-prem
instance. With the Heroku Grax app, the Intelligence engine that shepherd's
historical data between all sources and your data link. Your data never leaves
an environment that is not under your direct ownership or control.
The truth is, there's so many ways to use the technology we built. And we just
keep seeing new use cases popping up every day. We're proud and humbled to play
some role in helping amazing customers like ServiceSource continue to pioneer
and innovate in their industries by maximizing the inside value of their data.
Before we leave you today, and before we open up for questions, we wanted to ask
you to do two things.
One, hit record now. Start capturing every single change in your business data
so that you can truly start listening to what your business is telling you. And
two, if you're interested in learning more, come see us at Dreamforce. Linda
from ServiceSource will be giving a session on Friday, November 22nd at theater
two in Moscone South. Grax will also be having private meetings on the
Salesforce campus at 50 Fremont Street, which is called Salesforce West. To set
up a meeting, please contact your Salesforce account executive.
Now, we'd like to open it up for questions. And I know we have a couple here. So
I'm going to go ahead and open it up. You can put your questions into the
questions window or use the Raise Hand feature, whichever is more convenient.
And I'm going to start with a couple here. Does CCPA contain a requirement
around audit? Particularly show that the data was properly managed and deleted.
So Thanks, Chris. I'll jump in and take that one. So CCPA, like GDPR, what it
really is, is really tracking every version of that data and being able to
understand the right to be forgotten and what data actually has to be cascade
deleted. So not only deleting the data, but to be able to prove it with a ledger
that actually has a tokenized proof that you've actually deleted this data, if
ever the auditing was to happen, as a proof that you actually deleted the data
itself.
And we get scheduled some time. I'm happy to go through it and say it's
basically powered by block chain. All of the company's own the ledger. It's a
private ledger owned by the company itself. The data never leaves the
environment, just like the data, itself. And this is proof or a pointer to the
data itself, that is immutable. You cannot modify, delete or change and you
retain ownership 100%. You do have to be able to prove, not only that you have
the data, but you deleted the data itself.
We've got another question here. Does this work in production environments and
is it available for installation?
Yes, it is. So if it works in any Salesforce environment; production, sandbox,
scratch, orgs themselves. It works in Viva, financial Force. You can contact one
of the people from the webinar and we can get you sorted out with the trial and
get install.
I think you addressed the other question around how block chain plays a role in
this, what about WORM compliance?
Great question. So the financial companies out there, WORM compliances, write
once, read many. So in essence, making sure that the data itself can be written
into a storage facility that has no way of being modified itself. So inherent
with the mechanisms that we use to store data, if the technology is on the
phone, we're talking about S3 in glacier. So you can replicate the data from S3
that we push down and it actually can-- there's a replication rule that pushes
in to glacier itself and stores it in the WORM Compliance. Great question.
We talked about the right to be forgotten. How can chain of custody be preserved
when the data goes to a Grax cloud?
Well, that's-- so just to go back to what Chris started earlier, the data itself
never ever leaves the customer owned environment. So the customer's Salesforce,
the customer's Heroku, the customer's platform as a service. The data itself is
always contained within a facility that is owned and managed and fully auditable
by the clients themselves.
And Heroku itself is an amazing extension of Salesforce and it has amazing
abilities for security, IP restriction, private routing. All of the rich needs
that allowed us to build Grax, is inherent with the Heroku platform itself. And
the data itself never leaves the client environment itself. So that's how the
chain of custody of data for Grax is preserved, and both auditable.
Is this a good option to replace Hadoop data lakes?
So without knowing what the Hadoop and it's requirements are for the data itself
that it's fulfilling, you can really think of-- a lot of these data lakes per
say, are not mutually exclusive but additive to a lot of the customers' data
lake efforts. So you can really think about Grax and the technology that it's
there. It really is an extension that you can write applications on top of and
you can extend your data lake today.
So we have customers today that the data and every version of data they're using
to build applications, to extend business processes, and also to attach the Grax
data lake to existing data lakes that are there today, so now they can have all
access to all the data anywhere that they want.
Interesting for a Salesforce. Did ServiceSource have other data repositories or
sources to deal with? This is applied to other customer data.
Linda, I might send this one of your way.
Yeah, can you repeat that? Did we have other data sources to deal with besides
Salesforce? Was that the question?
[INTERPOSING VOICES]
And basically, are you looking at scenarios that address data external to
Salesforce?
Yeah, absolutely. So one really-- so the answer is absolutely, yes. We can store
whatever we want in Grax on Heroku. And also, we've got other things that are
running on Heroku as well. But for instance, specific to the global invoicing
solution, Workday data is really key to the dashboards that I mentioned. That
give us that high level view and then, of course, that ability to drill down and
be able to look at revenue by, say center or region or things like that. And a
lot of the data that's required to build that reporting comes from Workday. So
that that's one example of data that we're also bringing in.
Excellent. I know there may be one or two other questions. We wanted to give you
guys a chance to ask, but as I'm scrolling through, they look like they're a
little bit repetitive from some of the ones we've answered earlier in the time
frame. So at this point, we'd love to end the webinar. If you have any
questions, please feel free to reach out. There are a number of ways you can
talk to your Salesforce rep. And you could reach out to ServiceSource directly
as well.
We will follow up to everyone who attended with the recording of this webinar,
as well as some information about how to get in touch if you're interested in
learning a little bit more about ServiceSource and about Grax, and certainly
about broken Salesforce and how this all works together. Again, thank you so
much for joining us today. It was a pleasure to present the story to you and
we'll see you next time. Take care.
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