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Home
 1. Home
 2. About this Site
 3. Privacy policy


PRIVACY POLICY

Updated on April 19, 2024

Welcome to the Mayo Clinic website, mobile app, and related sites and digital
and online services (“Mayo Clinic Site,” the “Site,” or “Sites”), an online
e-commerce, information, and communications service provided by Mayo Clinic and
all affiliates (“Mayo Clinic” or “We” or “Us”).

We take your privacy seriously, and we want you to know how we collect, use,
share, and protect your information. In addition to this privacy policy
(“Privacy Policy”), users of the Mayo Clinic Site should consult the Mayo Clinic
Site Terms of Use as well as any product-specific terms and conditions that
apply. You may review policies specifically related to patient information
(protected health information or PHI) submitted through Mayo Clinic's Patient
Portal.

This Privacy Policy applies to all Sites where it is posted. Other Mayo Clinic
online properties may have their own privacy policies that apply to those sites.
You should review those privacy policies in connection with your use of those
sites.


WHAT INFORMATION WE COLLECT

Information you give us: We respect the right to privacy of all visitors to the
Mayo Clinic Sites. We receive and store some information that you enter on our
Sites or that you provide to us through the Sites in any other way.

The information we collect or that you provide on or through our Sites or by
using our services includes:

 * Data that may personally identify you, including your name, postal address,
   billing address, shipping address, e-mail address, home, work and mobile
   telephone numbers, age, date of birth, social security number, insurance
   policy number, physical characteristics that may personally identify you,
   sexual orientation, IP address, bank account number, credit or debit card
   number (for payment purposes only), national origin, ancestry, veteran or
   military status, medical conditions, race, citizenship, information about any
   physical or mental disabilities you may have, information related to your
   religious or philosophical beliefs, political opinions, information regarding
   your gender at birth and how you currently express your gender identity,
   information related to your sex life, such as pregnancy, child birth and
   related medical conditions, any history of criminal convictions, biometric
   information (such as fingerprints, exercise data, psychological
   characteristics, face prints, gait patterns, genetics, behavioral
   characteristics, voice, sleep data, and iris/retina scans), and genetic
   information (including familial genetic information) (collectively, “Personal
   Data”);
 * Information that you provide by filling in forms on our Sites, such as
   appointment request forms or product ordering forms. It also includes
   information you provide when you register to use our Sites, purchase
   products, or use services available through the Sites or facilities. We may
   also ask you for information when you report a problem with our Sites. Some
   forms collect sensitive information, such as health information, necessary
   for us to provide our services to you;
 * Records and copies of your correspondence (including email addresses), if you
   contact us;
 * Your responses to surveys that we might ask you to complete for research,
   development, and marketing purposes; and
 * Details of transactions you carry out through our Sites and of the
   fulfillment of your orders. You may be required to provide financial
   information before placing an order through our Sites.

You also may provide information to be published or displayed (hereinafter,
“Posted”) on public areas of the Sites or transmitted to other users of the
Sites or third parties (collectively, “User Contributions”). Your User
Contributions are Posted on and transmitted to others at your own risk. Although
we limit access to certain pages, please be aware that no security measures are
perfect or impenetrable. Additionally, we cannot control the actions of other
users of the Sites with whom you may choose to share your User Contributions.
Therefore, we cannot and do not guarantee that your User Contributions will not
be viewed by unauthorized persons.

Information we collect automatically: We collect information about you
automatically as you navigate through or use our Sites. Information collected
automatically may include usage details, IP addresses, session replay and
recording technology (recording your movements, clicks, etc. on our Sites), and
information collected through cookies, web beacons, pixels tags, and other
tracking technologies. As you navigate through and interact with our Sites, we
may use automatic data collection technologies (such as session replay and
tracking technologies referred to above) to collect certain information about
your equipment, browsing actions, and patterns, specifically:

 * Usage Details. Details of your visits to our Sites, such as traffic data,
   location, logs, referring/exit pages, date and time of your visit to or use
   of our Sites, error information, clickstream data, and other communication
   data and the resources that you access and use on or in the Sites.
 * Device Information. Information about your computer, mobile device, and
   Internet connection, specifically your IP address, operating system, browser
   type, and App version information.
 * Location Data. Information about your location collected through Geolocation
   technology. Mayo Clinic applications and services that run on mobile devices
   do not generally use geolocation. However, the Mayo Clinic app can collect
   and use geolocation information only for the limited purpose of facilitating
   check-in to your scheduled appointment upon arrival. You may disable this
   functionality on your mobile device by removing permission for the Mayo
   Clinic app to use location services at any time.

The information we collect automatically may include Personal Data or we may
maintain or associate information we collect with Personal Data we collect in
other ways or receive from third parties. It helps us to improve our Sites and
to deliver a better and more personalized service by enabling us to:

 * estimate our audience size and usage patterns;
 * improve our product and services offering;
 * store information about your preferences, allowing us to customize our Sites
   according to your individual interests; and
 * recognize and/or authenticate you when you return to our Sites.

The technologies we use for this automatic data collection may include:

 * Cookies (or browser cookies). We and our service providers may use cookies,
   web beacons, and other technologies to receive and store certain types of
   information whenever you interact with our Sites through your computer or
   mobile device. A cookie is a small file or piece of data sent from a website
   and stored on the hard drive of your computer or mobile device. On your
   computer, you may refuse to accept browser cookies by activating the
   appropriate setting on your browser, and you may have similar capabilities on
   your mobile device in the preferences for your operating system or browser.
   However, if you select this setting you may be unable to access or use
   certain parts of our Sites. Unless you have adjusted your browser or
   operating system setting so that it will refuse cookies, our system will
   issue cookies when you direct your browser to our Website or use our App.
 * Pixels and Web Beacons. Pages on our Sites, or our e-mails, may contain small
   electronic files known as web beacons (also referred to as clear gifs, pixel
   tags, and single-pixel gifs) that permit us, for example, to count users who
   have visited those pages or opened an e-mail and for other related Sites
   statistics (for example, recording the popularity of certain Sites content
   and verifying system and server integrity). For example, we use Tealium, Inc.
   (“Tealium”), to understand how users interact with our Sites. We use this
   information to assist us in improving our user experience.
 * Google Analytics. We use Google Analytics, a web analytics service provided
   by Google, Inc. (“Google”) to collect certain information relating to your
   use of our Sites. Google Analytics uses cookies, which are text files placed
   on your computer, to help our Sites analyze how users use the Sites. You can
   find out more about how Google uses data when you visit our Sites by visiting
   “How Google uses information from sites or apps that use our services”
   (located at https://policies.google.com/technologies/partner-sites). We may
   also use Google Analytics Advertising Features or other advertising networks
   to provide you with interest-based advertising based on your online activity.
   For more information regarding Google Analytics please visit Google's
   website, and pages that describe Google Analytics, such as
   https://marketingplatform.google.com/about/.
 * Do Not Track Signals. Some web browsers permit you to broadcast a signal to
   websites and online services indicating a preference that they “do not track”
   your online activities. At this time, we do not honor such signals. However,
   we do not track your online activities on or across third party websites or
   other online services for any purpose, including advertising, unless you
   specifically opt-in to a program or campaign that authorizes such tracking.


EMAIL COMMUNICATIONS, NEWSLETTER, AND RELATED SERVICES

Our Sites provide you with the opportunity to receive communications from us or
third parties. For example, you can sign up for a free Mayo Clinic email
newsletter. You can unsubscribe from this newsletter at any time. You may use
the unsubscribe mechanism or link in our marketing emails if you wish to stop
receiving marketing emails from us.

Email communications that you send to us via the email links on our Site may be
shared with a customer service representative, employee, medical expert, or
agent that is most able to address your inquiry. We make every effort to respond
in a timely fashion once communications are received. Once we have responded to
your communication, it is discarded or archived, depending on the nature of the
inquiry. Note, that email communications that you send us via the email links on
our Site are not automatically encrypted, and it is possible that unencrypted
email communications with us may be accessed or viewed by another internet user
while in transit to us.


SURVEYS

We occasionally survey visitors to our site. The information from these surveys
is used in aggregated, de-identified form to help us understand the needs of our
visitors so that we can improve our site. The information may be shared with
third parties with whom we have a business relationship. We generally do not ask
for information in surveys that would personally identify you; if we do request
contact information for follow-up, you may decline to provide it. If survey
respondents provide personal information (such as an email address) in a survey,
it is shared only with those people who need to see it to respond to the
question or request, or with third parties who perform data management services
for our site. Those third parties have agreed to keep all data from surveys
confidential.


HOW WE USE THE INFORMATION WE COLLECT

In addition to the uses described above, we use the information we collect for
things like:

 * Optimizing the performance and user experience of our sites;
 * Operating, evaluating, and improving our business;
 * Providing healthcare services;
 * Fulfilling purchases, orders, and requests for products, services, or
   information on our e-commerce sites, including the Mayo Clinic Store and Mayo
   Clinic Marketplace;
 * Processing returns and exchanges from our e-commerce sites, including the
   Mayo Clinic Store and Mayo Clinic Marketplace;
 * Tracking and confirming online orders from our e-commerce sites, including
   the Mayo Clinic Store and Mayo Clinic Marketplace;
 * Delivering or installing products;
 * Marketing and advertising products and services, including by inferring your
   interests from your interactions with our websites and newsletters and
   tailoring advertisements, newsletters, and offers to you (both on our
   websites and on other websites) based on your interactions with us in our
   stores and online interests;
 * Sending you email newsletters;
 * Conducting research and analysis;
 * Communicating with you about your account, special events, and surveys; and
 * Establishing and managing your accounts with us.

We may combine this information with any other information we have about you,
including, if you are a Mayo Clinic patient, any PHI we have about you. If we
combine this information with your PHI, we will treat all of that information as
PHI and will only use or disclose that information as set forth in our Notice of
Privacy Practices.


TEXTING

If you sign up to receive text messages from us on any of our Sites, you are
consenting to receive text messages related to your relationship with Mayo
Clinic, including updates related to your visits, your Mayo Clinic Patient
Portal account, one-time passcodes, billing notifications, prescription
reminders, and care management. These texts are unencrypted and message and data
rates may apply. Message frequency may vary.

You can opt-out of SMS messages by texting STOP to the respective short code.
Your opt-out request will generate one final message confirming that you have
been unsubscribed. You will no longer receive SMS messages from the short code
you opted out from. If you want to join again, sign up using your Mayo Clinic
Online Services account or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program, you can reply with
the keyword HELP for more assistance.  You can also contact Mayo Clinic Customer
Assistance via phone at 507-738-4014 or email at PrivacyOffice@mayoclinic.org. 


Note that carriers are not liable for delayed or undelivered messages.



DATA RETENTION

We will retain your information for as long as your account is active or as
needed to provide you services, comply with our legal obligations, resolve
disputes, and enforce our agreements. You may request that we delete your data
by contacting us as provided below. However, we may not be able to honor that
request in all instances given the laws and regulations that apply to us. For
example, under state and federal law, we may be required to maintain some data
that is specific to you and that may identify you, such as your medical records
or other information. We may also have a legal basis or obligation to maintain
medical and other information about you to provide care and treatment or to
comply with our professional, legal, and other obligations.


DISCLOSURE OF YOUR INFORMATION

We may share the information we collect about you with third parties who we have
engaged to help us provide the Site, as well as the products and services
available through our Site. Your Personal Data may be disclosed to affiliates,
contractors, service providers, and other third parties we use to support our
business; any such use of Personal Data that includes protected health
information will comply with our Notice of Privacy Practices. and any
authorization you have provided. The services provided by these organizations
include providing IT and infrastructure support services, advertising,
marketing, and payment processing services. Advertising and marketing partners
may receive and use your Personal Data to assist us with our advertising and
marketing efforts. In each case, we will ensure that these third parties have
agreed to safeguard your data. Our partner, Everyday Health, may use a
third-party ad network provider, such as Collective Media, to help present
advertisements on this website.

We may provide third parties with aggregate statistics about our visitors,
traffic patterns, and related site information. These data reflect site-usage
patterns gathered during visits to our website each month, but they do not
contain information that personally identifies you unless you have given us
permission to share that information.

We may also disclose your Personal Data:

 * to a buyer or other successor in the event of a merger, divestiture,
   restructuring, reorganization, dissolution, or other sale or transfer of some
   or all of our assets, whether as a going concern or as part of bankruptcy,
   liquidation, or similar proceeding, in which Personal Data held by Mayo
   Clinic about our Sites users are among the assets transferred;
 * to fulfill the purpose for which you provide it;
 * for any other purpose disclosed by us when you provide the information;
 * with your consent;
 * to comply with any court order, law, or legal process, including to respond
   to any government or regulatory request;
 * to affiliates to market their products or services to you if you have
   purchased one of our products and if you have not opted out of these
   disclosures. For more information, see Choices About How We Use and Disclose
   Your Information;
 * to enforce or apply our Terms of Use and other agreements, including for
   billing and collection purposes; and
 * if we believe disclosure is necessary or appropriate to protect the rights,
   property, or safety of Mayo Clinic, our customers, or others. This includes
   exchanging information with other companies and organizations for the
   purposes of fraud protection and credit risk reduction.


CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

Our sponsors and advertisers have agreed that they will not collect any
personally identifiable information from our Site visitors while using our
Sites; however, we do not control the use of cookies provided by other third
parties, nor do we manage the information collected by other third parties.
These third parties may aggregate the information they collect with information
from their other customers for their own purposes and in accordance with their
own respective privacy policies.

In addition, we strive to provide you with choices regarding the Personal Data
you provide to us. We have created or you have available mechanisms to provide
you with control over your Personal Data:

 * Cookie Settings and Advertising. You can set your browser or operating system
   to refuse all or some cookies or to alert you when cookies are being sent. If
   you disable or refuse cookies, please note that some parts of our Sites may
   then be inaccessible or not function properly.
 * Promotional Offers from Mayo Clinic. If you do not wish to have your email
   address used by us to promote our own products and services, you can opt-out
   at any time by clicking the unsubscribe link at the bottom of any email or
   other marketing communications you receive from us or submitting a request to
   our Preference Center. This opt-out does not apply to information provided to
   Mayo Clinic as a result of a product purchase or your use of our services. If
   you wish to opt-out of such sharing, please email us at
   mayoclinicpress@service.mayoclinic.com.
 * Disclosure of Your Information to Affiliates. By purchasing our products, you
   consent to our sharing of your Personal Data with our affiliates for their
   promotional purposes. If you wish to unsubscribe from such affiliate
   promotions, you can do so by clicking the unsubscribe link at the bottom of
   any email or other marketing communications you receive from them. If you
   wish to opt-out of such sharing, please email us at
   mayoclinicpress@service.mayoclinic.com.
 * Targeted Advertising. To learn more about interest-based advertisements and
   your opt-out rights and options, visit the Digital Advertising Alliance and
   the Network Advertising Initiative (NAI) websites (https://youradchoices.com/
   and https://thenai.org/). Please note that if you choose to opt out, you will
   continue to see ads, but they will not be based on your online activity. We
   do not control third parties' collection or use of your information to serve
   interest-based advertising. However, these third parties may provide you with
   ways to choose not to have your information collected or used in this way.
   You can also opt out of receiving targeted ads from members of the NAI on its
   website.


YOUR RIGHTS REGARDING YOUR INFORMATION AND ACCESSING AND CORRECTING YOUR
INFORMATION

For non-patient information, you can Contact Us through the Contact Information
below to access and/or find out what information we have about you and to
correct that information. You can also review and change your Personal Data by
logging into our site and visiting either the Settings or Account Preferences
sections. You may also notify us through the Contact Information below of any
changes or errors in any Personal Data we have about you to ensure that it is
complete, accurate, and as current as possible or to delete your account. We
cannot completely delete your personal information except by also deleting your
account with us. We may not be able to accommodate your request if we believe it
would violate any law or legal requirement or if we have a legal basis or
obligation to maintain it, or if it would cause the information to be incorrect.

If you are a patient of Mayo Clinic, you can access the patient-related
information that we maintain about you through Patient Portal or through our
health information management department. For more information about requesting
your medical records, ask us or go online to the Patient and Visitor Guide for
the location where you receive your care, then explore the release of
information options: https://www.mayoclinic.org/patient-visitor-guide. You also
can request a correction to your patient information through our Patient Portal
or health information management department. In our mobile app, you can request
to deactivate your account; however, we are still required maintain your
patient-related information under the Health Insurance Portability and
Accountability Act (HIPAA) and other federal and state law.


SECURITY

Whether you are visiting the Mayo Clinic Site or one of our clinic locations, we
use reasonable security measures to protect the confidentiality of personal
information under our control, and we appropriately limit access to it. We use a
variety of information security measures to protect your online transactions
with us. The Mayo Clinic Site uses encryption technology, such as Secure Sockets
Layer (SSL), to protect your personal information during data transport. SSL
protects information you submit via our website, such as ordering information
including your name, address, and credit card number. That being said, Mayo
Clinic cannot ensure or warrant the security of any information you transmit to
us, and you do so at your own risk. We have taken reasonable steps to ensure the
integrity and confidentiality of personally identifiable information that you
may provide. You should understand, however, that electronic transmissions via
the internet are not necessarily secure from interception, and so we cannot
absolutely guarantee the security or confidentiality of such transmissions.


USERS IN THE EUROPEAN ECONOMIC AREA (EEA), THE UNITED KINGDOM, AND SWITZERLAND

If you are a resident of the EEA, the United Kingdom, or Switzerland, the
following information applies with respect to personal data collected through
your use of our Site.

Purposes of processing and legal basis for processing: As explained above, we
process personal data in various ways depending upon your use of the services.
We process personal data on the following legal bases: (1) with your consent;
(2) as necessary to provide the services; (3) to comply with our legal
obligations; and (4) as necessary for our legitimate interests in providing the
services where those interests do not override your fundamental rights and
freedoms related to data privacy.

Transfers: Personal data we collect may be transferred to, and stored and
processed in, the United States or any other country in which we or our
affiliates or processors maintain facilities. We will ensure that transfers of
personal data to a country or an international organization outside the EEA, the
United Kingdom, or Switzerland are subject to appropriate safeguards.

Your rights: You are entitled to the rights under Chapter III of the EU General
Data Protection Regulation, the United Kingdom General Data Protection
Regulations and Data Protection Act 2018, or Section 2 of the Swiss Federal Act
on Data Protection with respect to the processing of your personal data, which
include the right to access and rectify and to request erasure of personal data.
In order to verify your identity, we may require you to provide us with personal
information prior to accessing any records containing information about you. To
exercise these rights, please contact Mayo's Data Protection Officer at
INTLcompliance@mayo.edu.

Complaints or concerns: You are welcome to raise any complaints or concerns to
Mayo Clinic by contacting Mayo's Data Protection Officer at
INTLcompliance@mayo.edu. You also have the right to lodge a complaint with a
supervisory authority.


PROTECTING CHILDREN'S PRIVACY

Other than our Patient Portal, our Sites are not intended for users under 18
years of age. No one under age 18 may provide any information to or through the
Sites. We do not knowingly collect Personal Data from users under 18. If you are
under 18, do not use or provide any information on or in our Sites or on or
through any of their features, including your name, address, telephone number,
email address, or any screen name or username you may use. If we learn we have
collected or received Personal Data from a user under 18 without verification of
parental consent, we will delete that information. If you believe we might have
any information from a user under 18, please contact us at the contact
information below.

Our Patient Portal is available to patients 18 years of age and older. It is
also available to patients who are between the ages of 13 years old and 17 years
old with the permission of their parents or legal guardians.


LINKS TO OTHER WEBSITES

Our Sites may link to other websites that have their own privacy policies. Be
sure to review the privacy policy on the site you're visiting.


PRIVACY POLICY UPDATES

We may need to update our Privacy Policy as technology changes and Mayo Clinic
evolves. If we make significant changes to this Privacy Policy, we'll post a
prominent message on our websites.


CALIFORNIA RESIDENTS

Mayo Clinic is a not for profit exempted from the California Consumer Privacy
Act (CCPA).

California Civil Code Section 1798.83 (California's “Shine the Light” law)
permits users of our Sites that are California residents and who provide
Personal Data in obtaining products and services for personal, family, or
household use to request certain information regarding our disclosure of
Personal Data to third parties for their own direct marketing purposes. If
applicable, this information would include the categories of Personal Data and
the names and addresses of those businesses with which we shared your Personal
Data with for the immediately prior calendar year. You may request this
information once per calendar year. To make such a request, please contact us
using the information below.


CONTACT INFORMATION

If you have a question or concern regarding your privacy, please contact Mayo
Clinic's Privacy Officer using the contact information below:

Mayo Clinic Privacy Officer
200 First St. SW
Rochester, MN 55905
507-266-6286
PRIVACYOFFICE@mayo.edu


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MAYO CLINIC PRIVACY POLICY

Mayo Clinic and our partners use technologies such as cookies to collect
information from your browser to deliver relevant advertising on our site, in
emails and across the Internet, personalize content and perform site analytics.
Please visit our Privacy Policy for more information about our use of data and
your rights.

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These technologies are used in operating the site, including remembering your
preferences, ensuring security and providing certain features. They do not track
your activity online.

Website Analytics

These technologies collect information to help us understand how our websites
are being used and to make improvements.

Advertising

These technologies are used to make advertising messages more relevant to you.
They perform functions like preventing the same ad from continuously
reappearing, ensuring that ads are properly displayed for advertisers and
selecting advertisements that are based on your interests.

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