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TERMS OF SERVICE


LAST UPDATED: JUNE 14, 2022




Thank you for using Instacart! These Terms of Service (“Terms”) govern your use
of the Instacart services, including any websites, mobile applications, devices,
or APIs that are operated by Instacart or its subsidiaries and affiliates
(collectively, the “Services”), and are entered into by you and Maplebear Inc.
(d/b/a Instacart), a Delaware corporation, and its subsidiaries and affiliates
(“Instacart”). This Agreement applies to all visitors, users, and other parties
who access the Services (each, hereafter, a “user”). 




By using the Services, you agree to be bound by these Terms and acknowledge and
agree to the collection, use, and disclosure of your personal information in
accordance with Instacart’s Privacy Policy. 




SECTION 15 (“DISPUTES & ARBITRATION”) OF THESE TERMS (THE “ARBITRATION
AGREEMENT”) PROVIDES THAT ANY CLAIMS THAT YOU AND INSTACART HAVE AGAINST EACH
OTHER, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED
BEFORE THE EFFECTIVE DATE OF THESE TERMS, WILL, WITH LIMITED EXCEPTIONS, BE
SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE
ARBITRATION AGREEMENT, YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK
RELIEF AGAINST INSTACART ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS
MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. TO THE FULLEST
EXTENT PERMITTED BY LAW, YOU ALSO WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF
LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 15 FOR MORE
INFORMATION REGARDING THIS ARBITRATION AGREEMENT, THE POSSIBLE EFFECTS OF THIS
ARBITRATION AGREEMENT, AND HOW TO OPT OUT OF THE ARBITRATION AGREEMENT. 




The Services include a technology platform that presents you with a set of one
or more retailer (each a “Retailer”) virtual storefronts from which you can
select goods for picking and packing by one or more personal shoppers and
delivery to your location or, if available, for you to pick up in-store.
Depending on the Retailer from whom you purchase goods through the Services,
picking and packing, and delivery services may be performed by third parties,
which may include Retailer personnel, independent contractors, and third-party
logistics providers (collectively, “Third Party Providers”). 




You acknowledge that Instacart does not supervise, direct, or control the
performance of services provided by Third Party Providers, and that Third Party
Providers are neither employed by, nor in any partnership or joint venture or
agency relationship with, Instacart.  




When you use the Services to place an order for goods, you authorize the
purchase of those goods from the Retailers you select and, if you have selected
delivery services, the delivery of those goods by Third Party Providers. Unless
otherwise specified, you acknowledge and agree that Instacart and the Third
Party Provider are collectively acting as your agents in the ordering, picking,
packing, and/or delivery of goods purchased by you and that the Retailer—not the
Third Party Provider and not Instacart—is the seller of the goods to you. You
agree that your purchase is being made from the Retailer you have selected, that
Retailer is the merchant of record, and that title to any goods passes to you
when they are purchased at the applicable Retailer’s store. You agree that
Instacart or the applicable Retailer will obtain an authorization for your
credit card, debit card, or other payment method on file with Instacart to cover
the cost of the goods you have purchased from the Retailer and any separate
Instacart fees and optional tips, and your payment method  will be charged for
the goods purchased by you and any applicable fees, taxes and/or tips. 




Instacart may change the fees it charges for the Services, including but not
limited to delivery fees, priority fees, service fees (including additional
service fees and/or surcharges to help offset specific costs), alcohol service
fees, heavy order fees, direct-to-consumer shipping fees, long distance fees
(for deliveries outside the delivery area for a Retailer), and special handling
fees. Instacart may vary certain fees based on demand, order attributes, and/or
other factors.  Your payment instrument will be temporarily authorized for an
amount greater than the total amount of the purchase appearing in the original
check out. This higher authorized amount will be disclosed during the purchase
process and is a temporary authorization charge on your order, to deal with
situations where your total purchase amount turns out to be higher than the
original amount due to special requests, added items, replacement items, weight
adjustments, or tips that you may elect to add after delivery. Retailers set the
prices of the goods on the Services, and some Retailers may set prices for goods
on the Services that differ from in-store prices, differ between storefronts, or
differ from the prices available on other online platforms or services. The
prices displayed on the Services may not be the lowest prices at which the same
goods or items are sold. Individual Retailers may operate multiple storefronts
with different pricing, selection, and order fulfillment. You can view each
Retailer’s pricing policies (which may change from time to time) on their
storefront(s) on both the website and in the Instacart app. 




You also acknowledge and agree that, except as expressly provided for otherwise
in these Terms or a separate agreement between you and Instacart, Instacart does
not form any employment or agency relationship with you and does not hold title
to any goods that you order through the Services. 




Unless otherwise indicated, all prices and other amounts are in the currency of
the jurisdiction where the delivery takes place. 




Occasionally there may be information on the Services that contains
typographical errors, inaccuracies, or omissions that may relate to pricing,
product descriptions, promotional offers, and product availability. Instacart
reserves the right to correct any errors, inaccuracies or omissions and to
change or update information or refuse or cancel orders if any information on
the Services is inaccurate at any time without prior notice (including after you
have submitted your order and/or your payment method has been charged). 





1. YOUR USE OF THE SERVICES




Instacart grants you a limited, non-exclusive, non-transferable, and revocable
license to use the Services for their intended purposes subject to your
compliance with these Terms,  Instacart Community Guidelines for Customers, and
any other Instacart policies. You may not copy, modify, distribute, sell, or
lease any part of the Services. Unless such restriction is prohibited by law or
you have Instacart’s written permission, you may not reverse engineer or attempt
to extract the source code of the Services. You may only access the Services
through the interfaces that Instacart provides for that purpose (for example,
you may not “scrape” the Services through automated means or “frame” any part of
the Services), and you may not interfere or attempt to disrupt the Services. 

Some parts of the Services may allow you to upload or submit content (such as
text, images, video, recipes, lists, links, and other materials). As between you
and Instacart, you retain all rights in any content that you upload or submit,
and are solely responsible for that content. By uploading content, you represent
and warrant that you either own it or are authorized to grant Instacart the
rights described in these Terms. You are responsible and liable if any of your
content violates or infringes the intellectual property or privacy rights of any
third party.  You grant Instacart a non-exclusive, royalty-free, worldwide,
transferable, sub licenseable, perpetual license to use, store, publicly
display, publicly perform, reproduce, modify, create derivative works from, and
distribute any such content for the purposes of operating, providing, and
improving the Services. Instacart may, in its sole discretion, remove or take
down any content that you upload or submit to the Services for any reason,
including violation of these Terms, the Instacart Community Guidelines for
Customers, or any other policies. 

You may have the option of accessing the Services through downloadable software
and this software may update itself automatically on your device. Some software,
or portions of software, in the Services may be governed by open source
licenses. In that case, Instacart will make such licenses available to you and,
in the case of conflict between such a license and these Terms, the open source
license will control but only with respect to the software, or portion of the
software, to which it applies.

By using the Services, you represent and warrant that you are of legal age in
the jurisdiction in which you reside to form a binding contract with Instacart. 
If you are using Instacart Services for its intended purposes on behalf of a
business or other entity, you represent and warrant that you have the necessary
authority to bind that business or entity to these Terms and that you are
agreeing to these Terms on behalf of that business or entity. 

In order to use the Services, you may need to create a user account. You agree
that you are responsible for all conduct and transactions that take place on or
using your account and that you will take precautions to keep your password and
other account information secure. You also agree that you will comply with all
applicable laws when accessing or using the Services, you will adhere to the
Instacart Community Guidelines for Customers (which may be updated from time to
time) and any other applicable Instacart policies, and you will respect those
who you encounter in your use of the Services, including Third Party Providers,
Instacart personnel, and individuals who support Instacart’s Help Center.
Instacart reserves the right to decline orders, refuse partial or full delivery,
terminate or restrict access to accounts or Services, and/or cancel orders at
any time in its sole discretion. Instacart may periodically offer you certain
incentives or benefits (e.g. trial Instacart+ membership, credit, coupon,
promotion code, and/or discount code).  If Instacart suspects or determines, in
its sole discretion, any fraud, tampering, abuse, or violation of our Terms of
Service in connection with any such offer, Instacart reserves the right to
withhold, revoke, cancel, and/or terminate the incentive or benefit and to take
other remedial measures.  

We’re constantly modifying and improving the Services. Instacart may introduce
new features, change existing features, or remove features from the Services at
any time and without notice. If you provide Instacart with any feedback on or
comments regarding the Services, you grant Instacart the right to use such
feedback or comments for any purpose without restriction or payment to you. 

If you have any requests for order cancellations, refunds, or returns, please
visit your account to initiate such requests or review our Help Center articles
for our policies regarding the same. Please note that once a shopper has begun
shopping your order and/or delivery has begun, you may no longer have the option
to reschedule or cancel the order. If we are able to reschedule or cancel your
order, you may be charged a fee and/or may not be refunded for items that have
been purchased on your behalf.


2. INSTACART COMMUNICATIONS




By creating an Instacart user account, you agree to accept and receive
communications from Instacart or Third Party Providers, including via email,
text message, calls, and push notifications to the cellular telephone number you
provided to Instacart. You understand and agree that you may receive
communications generated by automatic telephone dialing systems and/or which
will deliver prerecorded messages sent by or on behalf of Instacart, its
affiliated companies, and/or Third Party Providers, including but not limited to
communications concerning orders placed through your account on the Services.
Message and data rates may apply. If you do not wish to receive promotional
emails, text messages, or other communications, you may opt out of such
communications at any time in Your Account Settings or by using the unsubscribe
mechanism included in the message, where applicable. You may also opt-out of
receiving promotional text messages from Instacart by replying “STOP” from the
mobile device receiving the messages. 

If you use the Services to order a prescription drug product (where available),
you understand and agree that user inquiries must be conducted via telephone.
You also understand and agree that a third party pharmacy and/or Instacart may
send you unencrypted SMS messages, push notifications or other electronic
notifications relating to prescription drug products that you order through the
Services. There is some level of risk that information in such communications
could be read by an unintended third party. By using the Services to order a
prescription drug product, you explicitly disclaim any liability, and waive and
release any claim (to the maximum extent permitted by law), against Instacart,
its affiliated companies, and Third Party Providers for any harm or damage
arising out of or in connection with any SMS messages, push notifications and/or
other electronic notifications. 


3. INSTACART+




Instacart+ (formerly Instacart Express) is a membership program that waives the
delivery fee and reduces certain service fees for scheduled deliveries on orders
$35 or over (the "Instacart+ Benefits") with each Retailer placed through the
Services for a monthly or yearly subscription fee. Instacart+ Benefits may
differ on certain Retailers’ white label sites that are powered by Instacart.
You acknowledge that your Instacart+ membership does not entitle you to faster
delivery times or guaranteed or priority time slots. Service fees (including
additional fees and surcharges to help offset specific costs), priority fees,
direct-to-consumer shipping fees, long distance fees, alcohol service fees,
heavy order fees, special handling fees, taxes and/or tips may still apply. For
combinations with other offers, restrictions may apply.

UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY
APPLICABLE LAW), YOUR INSTACART+ MEMBERSHIP WILL AUTOMATICALLY RENEW FOR THE
AGREED UPON MONTHLY OR ANNUAL TERM, AND THE APPLICABLE MEMBERSHIP FEE WILL BE
AUTOMATICALLY CHARGED TO YOU AT THE TIME OF RENEWAL WITH AN ACTIVE  PAYMENT
METHOD ON FILE IN YOUR ACCOUNT. The billing date will depend on the type of
subscription that you choose when you sign-up for an Instacart+ membership
(monthly or yearly) and will be charged on the billing date indicated on your
“Your Instacart+ Membership” page. In certain circumstances, your billing date
may change. For instance, if we are unable to successfully charge your card for
the Instacart+ membership fee on a given day (e.g., a Federal holiday or
technical failures). Instacart+ membership fees are fully earned upon payment. 

If your payment details change, your card or other payment method provider may
provide us with updated payment details. We may use these new details or details
from other payment methods on file in order to help prevent any interruption to
your Instacart+ membership. If you do not want to have your card or other
payment method automatically updated, you can opt out of these services by
contacting your financial institution. If you would like to use a different
payment method or if there is a change in payment method, please update your
billing information on your “Your Instacart+ Membership” page under the Payment
section. All billing information you provide to us must be truthful and accurate
and you represent that you are authorized to use the payment method in the
manner contemplated here. If the payment method you provided to us for payment
is declined or if a payment was not successfully made by you, you remain
responsible for any uncollected amounts. If a payment is not successfully made
and you do not cancel your account, we may suspend your access to the Services,
including without limitation your Instacart+ membership, until we have
successfully charged a valid payment method. 

If you do not want your membership to automatically renew, you can cancel your
Instacart+ membership at any time using this link or on your “Your Instacart+
Membership” page by following the “Cancel Membership” link. You may cancel your
membership within the first fifteen (15) calendar days of your paid membership
term or renewed subscription, and receive a refund of the Instacart+ membership
fee you paid, but only if you have not placed any orders using your Instacart+
membership. If you cancel at any other time, you will not receive a refund, but
you can continue to enjoy the benefits of your Instacart+ membership through the
end of your paid membership term. Additional instructions on how to manage your
Instacart+ membership are available in the Help Center. 

From time to time, Instacart offers some users trial or other promotional
memberships to Instacart+. Such trial or promotional memberships are subject to
these Terms except as otherwise stated in the promotional offer, including which
users are eligible for the promotional memberships. Only one trial or
promotional membership is available per household and may not be combined with
any other promotion.  Prior to the end of your free trial period or promotional
membership period, Instacart will notify you that your free trial period is
coming to an end and will automatically charge you the applicable Instacart+
subscription fee to the payment method on file with Instacart. If you cancel
your Instacart+ membership before the free trial or promotional membership
period has expired, Instacart will not charge you for the subsequent Instacart+
membership term. Instacart may change the monthly or annual fee charged for
membership at any time, but any such fee change will not apply to current
Instacart+ members until such time as their current memberships expire and their
memberships are renewed for another term. Where the fee has increased, Instacart
will notify you prior to the renewal of your membership of the relevant fee
increase.

The terms contained in this section also apply to existing Instacart Express
memberships as of June 2022.  We may change other terms or conditions applicable
to Instacart+ from time to time. Any new or renewed memberships will be subject
to the terms of service active at that time and displayed when you sign up for
Instacart+. Instacart may also make such changes with respect to current
Instacart+ memberships. In that case, Instacart will provide you with notice at
checkout of the changes and when those changes will take effect. If you disagree
with the changes to your current Instacart+  membership terms of service, you
may cancel your membership.  From time to time, Instacart may offer additional
benefits or features to Instacart+ subscribers.  These additional benefits or
features may not be available to all subscribers and may be subject to
additional terms referenced in the offer terms or included in the Instacart+
Promotional Terms and Conditions. Instacart reserves the right to modify or
terminate any additional benefits or features at any time and you agree that
such additional perks or benefits are not guaranteed as part of your membership.
 

Your Instacart+ membership cannot be transferred or assigned. Instacart reserves
the right to accept, refuse, or cancel your Instacart+ membership at any time in
its sole discretion. 


4. INSTACART COUPONS




Instacart Coupons are coupons that are applied to qualifying products upon
purchase to help users save money on certain products. Coupons are available for
a limited time only and may be subject to certain restrictions and subject to
related manufacturers’ or retailers’ terms. Coupons are subject to change,
cancellation, or expiration at any time, and to the terms and conditions of the
relevant coupon offeror. If you do not purchase the qualifying items added to
your cart while the coupon is still in effect, the coupon’s offer will not
apply. Coupons are only valid when applied to qualifying items displaying the
offer and may not be combined with other promotional offers or mail-in rebates.
Instacart is not a retailer or seller. You are responsible for, and you are
required to pay any applicable tax or levy of any kind related to your use of
the coupon and you acknowledge that Instacart has no obligation for payment of
any such tax or levy of any kind in conjunction with the distribution or use of
such coupons. When coupons are redeemed, sales tax may be charged on the
undiscounted original price of the product(s). If you return any of the products
purchased with a coupon, the coupon discount or value will be subtracted from
the return credit. Coupons may not be sold, copied, modified, or transferred.
Coupons have no cash value and may be limited to one per user unless otherwise
disclosed.  Coupons are only good while supplies last and are void where
restricted or prohibited by law. 

You can find more information about Instacart Coupons and other separate
promotions and credits that may be available from time to time on Instacart’s
website, mobile applications, and retailers’ white label sites that are powered
by Instacart here. 


5. INSTACART GIFT CARDS




Instacart offers currency-denominated digital and physical gift cards that are
redeemable for eligible goods and services on Instacart’s website and mobile
applications, and on certain retailers’ white label sites that are powered by
Instacart (“Gift Cards”). When you purchase or redeem a Gift Card, you agree to
the Terms & Conditions for Instacart Gift Cards as well as these Terms of
Service. Generally, Gift Cards and/or credits cannot be used to pay for the
Instacart+ subscription fee, unless you purchase an Instacart+ or Instacart
Express Gift Card, as agreed to by you.  


6. RETAILER MEMBERSHIPS




Certain Retailers may allow you to purchase memberships through the Services. If
you purchase a Retailer membership through the Services, you understand that you
will be charged separately by the Retailer and that you are purchasing the
membership directly from the Retailer and not Instacart and separate terms and
conditions provided by the Retailer apply, which you should read carefully.
Please note that you will need to contact the Retailer if you have any questions
regarding your membership or the management of your account. 


7. TRANSACTIONS INVOLVING ALCOHOL




You may have the option to order alcohol products in some locations and from
certain Retailers. You agree that you will comply with all applicable laws and
not cause Instacart or any Third Party Provider (including any Retailer) to
contravene any applicable laws. If you order alcohol products from a Retailer
through the Services, you agree that you are of legal drinking age for
purchasing, possessing, and consuming alcohol (i.e., 21 years of age or older in
the United States, 18 years of age or older in Alberta, Manitoba, and Quebec,
and 19 years of age or older in all other Canadian provinces). You also agree
that, upon delivery of alcohol products by the Third Party Provider, the
recipient will provide to the Third Party Provider valid government-issued
identification proving their age, and that Third Party Provider may scan this
identification and may require a signature from the recipient.  You also agree
that the recipient will not be intoxicated when receiving delivery of alcohol
products, and that you will not purchase alcohol with the intent to resell or
provide it to someone who is not of legal drinking age. If the recipient is
unable to present valid photo identification upon delivery, your order will be
cancelled. You agree that if any applicable legal requirements for the delivery
of alcohol are not met, Instacart reserves the right to cancel the
alcohol-related portion of your order. Special requests or substitutions for the
purchase of alcohol products will not be honored; all requests for the purchase
of alcohol products must be made through the catalog available through the
Services at the time of submitting the order. 

Users who purchase alcohol through the Services for delivery by Third Party
Providers within the State of Hawaii acknowledge that IT IS ILLEGAL: (1) FOR A
PERSON UNDER 21 YEARS OLD TO PURCHASE OR CONSUME LIQUOR, (2) TO USE FALSE
IDENTIFICATION TO OBTAIN LIQUOR, (3) TO USE ANOTHER PERSON’S IDENTIFICATION TO
OBTAIN LIQUOR, OR (4) TO PURCHASE LIQUOR FOR A PERSON UNDER 21 YEARS OLD.
(Sections 281-78 & 101.5, Hawaii Revised Statutes). 

All alcohol products ordered through the Services for delivery by Third Party
Providers within the provinces of Ontario and Alberta will be delivered by
Maplebear Delivery Canada Inc.


8. DELIVERY OF PRESCRIPTION DRUG PRODUCTS (INSTACART RX)




In certain geographic areas, you may order prescription drug products through
Instacart Rx. This service is not eligible for Instacart+ Benefits. You agree
that Instacart is not a pharmacy and that we make no referrals or
recommendations as to which pharmacies you should use for prescription
processing. You also agree that you are solely responsible for the selection of
the pharmacy dispensing the prescription. Instacart makes no warranties
regarding the quality of the prescription drug products or the services provided
by the pharmacy. If you have any issues with the processing of your
prescription, you should contact the pharmacy directly. 

You agree that, upon delivery of prescription drug products by a Third Party
Provider, the recipient will provide to the Third Party Provider valid
government-issued identification proving their age, and that the Third Party
Provider may scan this identification.  You also agree that the recipient will
indicate their relationship to you (if the recipient is not you), and that any
prescription drug product ordered through the Services has not been purchased
with the intent to resell the prescription drug product or provide the
prescription drug product to someone other than to whom it is prescribed. 

You also agree that Instacart does not provide any medical advice, diagnosis or
treatment, and that neither a pharmacy-patient relationship nor a
physician-patient relationship exists between Instacart and you as a result of
your use of the Services. We encourage you to consult with your healthcare
professional or pharmacist regarding all health-related issues. 

By using the Services to order a prescription drug product for a child or other
member of your household, you represent and warrant that it is your intention
not to consume or use the medication but instead to transfer the medication to
the ultimate consumer or user for their consumption. 

IF YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 OR CONTACT YOUR LOCAL EMERGENCY
ASSISTANCE SERVICE IMMEDIATELY. 


9. TRANSACTIONS INVOLVING OTHER RESTRICTED PRODUCTS




You may have the option to order other restricted products in some locations and
from certain Retailers. You agree that you will comply with all applicable laws
and not cause Instacart or any Third Party Provider (including any Retailer) to
contravene any applicable laws. If you order an item that requires delivery
certification, you agree the recipient will provide valid government-issued
identification which may be scanned by the Third Party Provider proving their
identity to the Third Party Provider delivering such products. If you order
age-restricted products from a Retailer through the Services, you agree that you
are of legal age for purchasing, possessing, and/or consuming such
age-restricted products and agree that, upon delivery of age-restricted products
by the Third Party Provider, the recipient will provide to the Third Party
Provider valid government-issued identification proving their age, and that the
Third Party Provider may scan this identification.  You also agree that the
age-restricted products have not been purchased with the intent to resell or
provide to someone who is not of legal age. You agree that if any applicable
legal requirements for the delivery of age-restricted products are not met,
Instacart reserves the right to cancel the age-restricted portion of your order.
Special requests or substitutions for the purchase of age-restricted products
will not be honored; all requests for the purchase of age-restricted products
must be made through the catalog available through the Services at the time of
submitting the order.


10. SNAP/EBT




Instacart allows customers in the U.S. to pay for online orders of Supplemental
Nutrition Assistance Program (SNAP) eligible items from select retailers with a
valid EBT card. 

By providing your EBT information, you represent and warrant that you are
authorized to legally use the designated payment information and that you
authorize us to use that EBT information for the Services. If the payment
information cannot be verified, is invalid or is otherwise not acceptable, the
Services may be suspended or canceled. 


SNAP ELIGIBLE ITEMS 

You may purchase SNAP eligible items with your EBT card. SNAP eligible items are
determined by the U.S. Department of Agriculture. You can learn more about
shopping for EBT eligible items here. 


PAYMENT 

By associating your SNAP EBT card to your Instacart account, you confirm that
your card information is current and valid. In addition, a credit or debit card
must also be linked to your Instacart account to cover fees, taxes, delivery
tips, and any other non-EBT eligible items you may want to purchase.  Currently
Instacart cannot accept EBT cash. To pay for eligible food items on Instacart
you can use SNAP EBT funds. 


HOW TO USE SNAP/EBT ON INSTACART 

If you have questions about using your SNAP EBT card on Instacart please see: 
https://www.instacart.com/help/article/ebt-snap-overview


11. THIRD-PARTY PRODUCTS AND CONTENT




You agree that Instacart does not assume responsibility for any products,
content, services, websites, advertisements, offers, or information that is
provided by third parties and made available through the Services, nor does
Instacart assume responsibility for your interactions with any Third Party
Provider (including a Retailer). You further agree that Instacart does not
warrant or guarantee that any product information contained on the Services is
accurate, complete, reliable, current, or error-free. All health and wellness
information, nutritional content, and nutritional information is provided for
informational purposes only and is not a substitute for the diagnosis, treatment
and advice of a qualified health-care provider. Instacart does not warrant or
guarantee that any such health, wellness, or nutritional information is
accurate, complete, reliable, current, or error-free. If you purchase, use, or
access any such products, content, services, advertisements, offers, or
information through the Services or you engage with any Third Party Provider,
you agree that you do so at your own risk and that Instacart will have no
liability based on such purchase, use, access, or engagement. 


12. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS




THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." INSTACART DISCLAIMS ALL
REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, OR
STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON
INFRINGEMENT. IN ADDITION, INSTACART MAKES NO REPRESENTATION, WARRANTY,
CONDITIONS, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY,
SUITABILITY, OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDED BY THIRD
PARTY PROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROM
RETAILERS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. INSTACART
DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY
PROVIDERS, OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE
OF THE SERVICES, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY PRODUCTS
REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU. THE SERVICES,
WEBSITE, AND SOFTWARE ARE SUBJECT TO PERIODIC CHANGES, WHICH MAY BE MADE AT ANY
TIME AND WITHOUT NOTICE TO YOU. 

INSTACART DOES NOT GUARANTEE THAT THE SERVICES, WEBSITE, AND SOFTWARE WILL
OPERATE WITHOUT ERRORS OR THAT THE SERVICES, WEBSITE, AND SOFTWARE ARE FREE OF
COMPUTER VIRUSES OR OTHER MALWARE. YOU AGREE THAT INSTACART WILL NOT BE
RESPONSIBLE FOR ANY ECONOMIC COSTS RELATING TO YOUR USE OF THE SERVICES,
WEBSITE, OR SOFTWARE. 

YOU AGREE THAT NEITHER INSTACART NOR ITS SUBSIDIARIES, AFFILIATES, RETAILERS,
LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY THIRD
PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY THIRD PARTY PROVIDER. NEITHER
INSTACART NOR ITS SUBSIDIARIES, AFFILIATES, RETAILERS, LICENSORS, OR SUPPLIERS
WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE
ACTS OR OMISSIONS OF ANY THIRD PARTY PROVIDER. 

If you have a dispute with one or more Third Party Providers, you agree to
release Instacart (including Instacart’s subsidiaries and affiliates, and each
of their respective officers, directors, employees, agents, shareholders, retail
partners, licensors, and suppliers) from any claims, demands and damages of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected to such disputes. 

Furthermore, you expressly waive any rights you may have under California Civil
Code Section 1542 (or analogous laws of other jurisdictions), which states: “A
general release does not extend to claims that the creditor or releasing party
does not know or suspect to exist in his or her favor at the time of executing
the release, and that, if known by him or her must, would have materially
affected his or her settlement with the debtor or released party.” 

U.S. FEDERAL LAW, SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW
THE EXCLUSION AND LIMITATION OF CERTAIN IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THE
DISCLAIMERS AND EXCLUSIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT
PROHIBITED BY APPLICABLE LAW. 


13. LIMITATION OF LIABILITY




IN NO EVENT SHALL INSTACART (INCLUDING ITS SUBSIDIARIES AND AFFILIATES, AND EACH
OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL
PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL,
SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT
LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS,
FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY
THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF
SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE
TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF INSTACART OR INSTACART’S
AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. 

IN NO EVENT SHALL INSTACART (INCLUDING ITS SUBSIDIARIES AND AFFILIATES, AND EACH
OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL
PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL,
PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND
DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY
THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU,
EVEN IF INSTACART OR INSTACART’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

INSTACART, ITS SUBSIDIARIES, AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS
AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS
RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY
PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100
OR THE AMOUNTS PAID BY YOU TO INSTACART DURING THE PAST 12 MONTHS IN CONNECTION
WITH THE SERVICES. 

U.S. FEDERAL LAW, SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW
THE EXCLUSION AND LIMITATION OF CERTAIN LIABILITIES, SO THE ABOVE EXCLUSIONS MAY
NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THE EXCLUSIONS
AND LIMITATIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY
APPLICABLE LAW. 


14. INDEMNIFICATION




You agree to defend, indemnify and hold harmless Instacart and its officers,
directors, employees, agents, shareholders, subsidiaries, affiliates, and retail
partners (each, an "Indemnified Party") from and against any losses, claims,
actions, costs, damages, penalties, fines and expenses, including without
limitation attorneys’ and experts’ fees and expenses, that may be incurred by an
Indemnified Party arising out of, relating to or resulting from: (i) your
unauthorized use of the Services or from any breach by you of these Terms,
including without limitation any actual or alleged violation of any law, rule or
regulation; (ii) any third party’s access or use of the Services using your
Instacart user account; or (iii) any dispute or issue between you and any third
party, including without limitation any Retailer or other Third Party Provider. 


15. DISPUTES & ARBITRATION




This Section 15 (the “Arbitration Agreement”) applies to and governs any
dispute, controversy, or claim between you and Instacart, including but not
limited to those that arise out of or relate to: (a) these Terms, including the
formation, existence, breach, termination, enforcement, interpretation,
validity, scope, or enforceability thereof; (b) access to or use of the
Services, including receipt of any advertising or marketing communications or
any information contained on the Services; (c) any transactions through, by, or
using the Services, including any goods or services purchased or sold through,
by, or using the Services or your consumption or use of those goods or services;
or (d) any other aspect of your relationship or transactions with Instacart as a
consumer. You and Instacart agree that the Retailers from which orders may be
placed and goods may be purchased through the Services and/or through white
label sites that are powered by Instacart are intended third party beneficiaries
of this Arbitration Agreement.

Informal Dispute Resolution: You and Instacart agree that good-faith informal
efforts to resolve disputes often can result in a prompt, low-cost and mutually
beneficial outcome. Therefore, before initiating formal proceedings, you and
Instacart agree to first attempt to work out any such dispute amicably. The
initiating party must give notice to the other party in writing of its, his, or
her dispute, including a written description of the dispute. For any dispute you
initiate, you agree to provide written notice to:

Instacart
ATTN: Legal Department
50 Beale Street, Suite 600
San Francisco, CA 94105

Your written description must be on an individual basis and personally signed,
and also provide at least the following information: your name; the email
address associated with your account; a detailed description of the nature and
basis of the dispute, including any transaction details; and the specific relief
sought and how it was calculated. For any dispute that Instacart raises, we will
send our written description of the dispute (including the information listed
above), signed by an authorized Instacart representative, to the most recent
delivery address associated with your account. The initiating party must allow
the other party 60 days to respond and attempt to resolve the dispute amicably
before initiating an arbitration or other proceeding per the terms set forth
below.

You and Instacart agree that this informal dispute resolution process is a
requirement that must be fulfilled prior to initiating an arbitration
proceeding. The applicable statute of limitations period and any filing fee
deadlines shall be tolled from the time the initiating party sends their written
notice through the 60 day period set forth above.

For residents of the United States, you agree to the following mandatory
arbitration provisions: 

Mandatory Arbitration: If we’re unable to work out a solution amicably, both you
and Instacart agree to resolve through binding arbitration, rather than in
court, any dispute, controversy, or claim arising at any time, including but not
limited to those arising out of or relating to: (i) these Terms, including the
formation, existence, breach, termination, enforcement, interpretation,
validity, scope, or enforceability thereof; (ii) access to or use of the
Services, including receipt of any advertising or marketing communications
and/or any information contained on the Services; (iii) any transactions
through, by, or using the Services, including any goods or services purchased or
sold through, by, or using the Services and any consumption or use of those
goods and services; or (iv) any other aspect of your relationship or
transactions with Instacart as a consumer. A Claim under this Section also
includes all claims or disputes between you and any Retailer arising out of or
related to the Services performed under this Agreement and/or services in
connection with any white label sites that are powered by Instacart. Any
disputes or claims in this regard shall be resolved exclusively by an
arbitrator.

Notwithstanding this mandatory arbitration provision, (a) you may assert claims
in small claims court, if your claims qualify and so long as the matter remains
in such court and advances only on an individual (non-class, non-representative)
basis, and (b) you and Instacart each retain the right to seek injunctive or
other equitable relief in a court of competent jurisdiction to prevent the
actual or threatened infringement of a party’s intellectual property rights. 

This Arbitration Agreement shall apply, without limitation, to all claims that
arose or were asserted before the Effective Date of these Terms. 

The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), governs the
interpretation and enforcement of this Arbitration Agreement and preempts all
state laws to the fullest extent permitted by law. If the FAA is found to not
apply to any issue that arises from or relates to this Arbitration Agreement,
then that issue shall be resolved under and governed by the law of the
claimant’s state of residence. 

TRIAL BY JURY WAIVER: BY ENTERING INTO THESE TERMS, YOU ACKNOWLEDGE AND AGREE
THAT, WITH RESPECT TO ANY CLAIM(S) WITHIN THE SCOPE OF THIS ARBITRATION
AGREEMENT, YOU AND INSTACART ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. 

CLASS, COLLECTIVE, REPRESENTATIVE ACTION WAIVER: BY ENTERING INTO THESE TERMS,
YOU ACKNOWLEDGE AND AGREE THAT, WITH RESPECT TO ANY CLAIM(S) WITHIN THE SCOPE OF
THIS ARBITRATION AGREEMENT, YOU AND INSTACART ARE EACH WAIVING THE RIGHT TO
BRING, JOIN, OR PARTICIPATE IN, EITHER AS A PLAINTIFF OR CLASS MEMBER, IN ANY
PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING. YOU ALSO
ACKNOWLEDGE AND AGREE THAT, UNLESS YOU AND INSTACART OTHERWISE AGREE IN WRITING,
ANY ARBITRATION OF ANY CLAIM(S) WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT
WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE,
CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU FURTHER ACKNOWLEDGE THAT THE
ARBITRATOR MAY AWARD RELIEF ONLY IN YOUR FAVOR AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF NECESSITATED BY YOUR INDIVIDUAL CLAIM(S), AND ANY RELIEF
AWARDED CANNOT AFFECT OTHER INSTACART USERS. THE ARBITRATOR MAY NOT CONSOLIDATE
MORE THAN ONE PERSON’S CLAIMS OR ENGAGE IN ANY CLASS, COLLECTIVE, OR
REPRESENTATIVE ARBITRATION. 

Opt-out of Mandatory Arbitration: You can reject and opt-out of this Arbitration
Agreement within 30 days of first accepting these Terms by emailing Instacart at
arbitration-opt-out@instacart.com with your first and last name and the email
address associated with your account and stating your intent to opt-out of the
Arbitration Agreement. Note that opting out of this Arbitration Agreement does
not affect any other part of these Terms, including the provisions regarding
controlling law or in which courts any disputes must be brought. 

Changes to Agreement to Arbitrate: If Instacart changes this Section after the
date you last accepted these Terms (or accepted any subsequent changes to these
Terms), you may reject that change by sending us written notice via email as set
forth above, within 30 days of the date the change is effective. Rejecting a new
change, however, does not revoke or alter your prior consent or any earlier
agreements to arbitrate any dispute between you and Instacart and/or its
Retailers. 

Except as described below for California residents, the arbitration shall be
administered by the American Arbitration Association (“AAA”) under its Consumer
Arbitration Rules (the “Rules”) in effect at the time the arbitration demand is
made. The Rules are available at www.adr.org. In the event of any conflict
between the Rules and this Arbitration Agreement, this Arbitration Agreement
shall apply. 

The Parties agree to submit to the jurisdiction of a single neutral arbitrator
(the “Arbitrator”) selected in accordance with the Rules. The Arbitrator will
decide the rights and liabilities, if any, of you and Instacart. The Arbitrator
will have the authority to award the same damages and relief on an individual
basis that a judge in a court of law can award to an individual. The Arbitrator
shall follow the applicable law. The Arbitrator’s decision is final and binding
on you and Instacart. 

You and Instacart agree that the Arbitrator, and not any federal, state, or
local court or agency, shall have exclusive authority to resolve any disputes
relating to the interpretation, applicability, enforceability or formation of
this Arbitration Agreement, including any claim that all or any part of this
Arbitration Agreement is void or voidable. The Arbitrator shall also be
responsible for determining all threshold arbitrability issues, including issues
relating to whether the Terms are unconscionable or illusory and any defense to
arbitration, including waiver, delay, laches, unconscionability, or estoppel. 

The arbitration will be held in the United States county where you live or use
the Services, or a location you and Instacart mutually agree upon in writing. If
your claim does not exceed $10,000, then the arbitration will be conducted
solely on the basis of documents you and Instacart submit to the arbitrator,
unless the arbitrator determines that a hearing is necessary. If your claim
exceeds $10,000, your right to a hearing will be determined by the Rules. 

The Rules will govern the payment of all filing, administrative or arbitrator
fees (“Arbitration Fees”) and each party will be responsible for their own
Arbitration Fees under those Rules or to the maximum extent permitted by law. 

For California residents, the arbitration shall be administered by ADR Services,
Inc. (“ADR Services”) under its Arbitration Rules (the “ADR Services Rules”) in
effect at the time the arbitration demand is made. The ADR Services Rules are
available at: https://www.adrservices.com/services/arbitration-rules/. In the
event of any conflict between the ADR Services Rules and this Arbitration
Agreement, this Arbitration Agreement shall apply. 

For California residents, the Parties agree to submit to the jurisdiction of a
single neutral arbitrator selected in accordance with the ADR Services Rules
(the “ADR Arbitrator”). The ADR Arbitrator will decide the rights and
liabilities, if any, of you and Instacart. The ADR Arbitrator will have the
authority to award the same damages and relief on an individual basis that a
judge in a court of law can award to an individual. The ADR Arbitrator shall
follow the applicable law. The ADR Arbitrator’s decision is final and binding on
you and Instacart. 

For California residents, you and Instacart agree that the ADR Arbitrator, and
not any federal, state, or local court or agency, shall have exclusive authority
to resolve any disputes relating to the interpretation, applicability,
enforceability or formation of this Arbitration Agreement, including any claim
that all or any part of this Arbitration Agreement is void or voidable. The ADR
Arbitrator shall also be responsible for determining all threshold arbitrability
issues, including issues relating to whether the Terms are unconscionable or
illusory and any defense to arbitration, including waiver, delay, laches,
unconscionability, or estoppel. 

For California residents, the arbitration will be held in the California county
where you live or use the Services, San Francisco, California, or any other
location you and Instacart mutually agree upon in writing.

For California residents, the ADR Services Rules will govern the payment of all
filing, administrative or arbitrator fees (“ADR Services Arbitration Fees”), but
in no event will you be responsible for any portion of those fees in excess of
the initial filing fee. After you pay your portion of any initial filing fee,
Instacart shall pay any remaining costs and expenses unique to arbitration,
including, without limitation, the arbitrator’s fees and any ADR Services
administrative or case management expenses. 


SEVERANCE OF ARBITRATION AGREEMENT

If this Arbitration Agreement is found to be void, unenforceable, or unlawful,
in whole or in part, the void, unenforceable, or unlawful provision, in whole or
in part, shall be severed. Severance of the void, unenforceable, or unlawful
provision, in whole or in part, shall have no impact on the remaining provisions
of the Arbitration Agreement, which shall remain in force, or the parties’
ability to compel arbitration of any remaining claims on an individual basis
pursuant to the Arbitration Agreement. Notwithstanding the foregoing, if the
Class, Collective, Representative Action Waiver above is found to be void,
unenforceable, or unlawful, in whole or in part, because it would prevent you
from seeking public injunctive relief, then any dispute regarding the
entitlement to such relief (and only that relief) must be severed from
arbitration and may be litigated in a civil court of competent jurisdiction. All
other claims for relief subject to arbitration under this Arbitration Agreement
shall be arbitrated under its terms, and the parties agree that litigation of
any dispute regarding the entitlement to public injunctive relief shall be
stayed pending the outcome of any individual claims in arbitration. 


SURVIVAL OF ARBITRATION AGREEMENT

Except as otherwise provided in this Section 15, this Arbitration Agreement will
survive any termination of the Terms or of your access to the Services,
including under Section 16 or otherwise.  This Arbitration Agreement will
continue to apply even if you or we close your Instacart account.


16. TERMINATION




You can stop using the Services at any time and without notice to us. Similarly,
Instacart may terminate access to the Services to you or any other users or stop
offering all or part of the Services at any time without notice. In the event of
Termination, Section 1 and Sections 4-22 survive and continue to apply to you. 


17. CONTROLLING LAW




To the extent permitted by applicable law, these Terms will be governed by the
laws of the State of Delaware for residents of the United States and by the laws
of the Province of Ontario for residents of Canada (except Quebec), without
respect to its conflicts of laws principles, except the Arbitration Agreement,
which is governed by the laws outlined in Section 15 of these Terms. To the
extent permitted by applicable law, any claims arising out of or relating to
these Terms or use of the Services that are not subject to Section 15 (Disputes
& Arbitration) of these Terms shall be brought exclusively in the federal or
state courts of New Castle County, Delaware, USA, for the residents of the
United States, and the courts of competent jurisdiction in the City of Toronto
for residents of Canada (except Quebec), and you and Instacart consent to the
personal jurisdiction of those courts. 

For Quebec residents only, to the extent permitted by law, these Terms will be
governed by the laws of the Province of Quebec without respect to its conflicts
of laws principles. To the extent permitted by applicable law, any claims
arising out of or relating to these Terms or use of the Services that are not
subject to Section 15 (Disputes & Arbitration) of these Terms shall be brought
exclusively in the courts of competent jurisdiction in the City of Montreal, and
you and Instacart consent to the personal jurisdiction of those courts. 


18. ENTIRE AGREEMENT & SEVERABILITY




These Terms, subject to any amendments, modifications, or additional agreements
you enter into with Instacart, shall constitute the entire agreement between you
and Instacart with respect to the Services and any use of the Services. If any
provision of these Terms is found to be invalid by a court competent
jurisdiction, that provision only will be limited to the minimum extent
necessary and the remaining provisions will remain in full force and effect. 


19. NO WAIVER




Instacart’s failure to monitor or enforce a provision of these Terms does not
constitute a waiver of its right to do so in the future with respect to that
provision, any other provision, or these Terms as a whole. 


20. ASSIGNMENT




You may not assign any of your rights, licenses, or obligations under these
Terms. Any such attempt at assignment by you shall be void. Instacart may assign
its rights, licenses, and obligations under these Terms without limitation. 


21. CHANGES TO THE TERMS




We may make changes to these Terms from time to time. When Instacart does so,
Instacart will post the most current version of the Terms on Instacart’s website
and, if a revision to the Terms is material, Instacart will notify you of the
new Terms (for example, by email or a notification on the Services). Changes to
these terms will not apply retroactively. If you do not agree to the modified
terms, you should discontinue your use of the Services. 


22. COPYRIGHT AND TRADEMARK POLICY




Instacart respects the intellectual property rights of others and has
implemented a copyright and trademark policy in accordance with the Digital
Millennium Copyright Act and other relevant laws. Instacart will respond to
valid notices of copyright or trademark infringement and reserves the right to
terminate any users, at Instacart’s sole discretion and without notice, who
infringe copyrights or other intellectual property rights. 

If you believe any content posted or made available on the Services constitutes
infringement of your copyright rights, you may send a written notice of
infringement to Instacart’s designated Copyright Agent using the contact
information listed below. In your notice, please specify the nature of the
copyright infringement and include the following information: (a) an electronic
or physical signature of the owner of the copyright in question or a person
authorized to act on behalf of the owner of the copyright; (b) a description of
the claimed infringing material as well as identification of the claimed
infringing material, including the location of such material on the Services
(e.g., the URL of the claimed infringing material if applicable or other means
by which Instacart may locate the material); (c) complete contact information,
including the name of the owner of the copyright and your name, title, address,
telephone number, and email address; (d) a statement that you have a good faith
belief that the disputed use is not authorized by the copyright owner, its
agent, or the law; and (e) a statement, made under penalty of perjury, that the
information provided in your notice is accurate and that you are the copyright
owner or authorized to act on behalf of the owner. 

Instacart 
ATTN: Copyright Agent 
50 Beale St. Suite 600 
San Francisco, CA 94105 
copyright@instacart.com 

If you believe any content posted or made available on the Services constitutes
infringement of your trademark rights, you may also send your notice to
Instacart's designated Copyright Agent using the contact information listed
above. Please include as much detail as possible so that we may respond to your
notice in a timely manner, including but not limited to description(s) of your
trademark(s), your trademark registration number(s), description(s) of the
products allegedly using your trademark(s) without authorization, and the
location of such allegedly infringing product(s). 


23. CONTACT INFORMATION




If you have any questions, or comments about these Terms please contact
Instacart at: 

Instacart 
50 Beale St. Suite 600 
San Francisco, California 94105 
legal@instacart.com
1-888-246-7822

For customer service inquiries, please review Your Account Settings, visit
Instacart’s Help Center, or call our Community Operations team at 1 (888)
246-7822. 

If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you
may report complaints to the Complaint Assistance Unit of the Division of
Consumer Services of the California Department of Consumer Affairs by contacting
them in writing at 1625 N. Market Blvd., Ste. N 112, Sacramento, California
95834 or by telephone at (800) 952-5210 or (916) 445-1254. 


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