www.allstateidentityprotection.com Open in urlscan Pro
104.255.33.48  Public Scan

Submitted URL: http://url9951.aip.com/ls/click?upn=yIo-2FGq4l-2Fs-2B5lmVRYyzEUboW2-2FxaADoWwJaKBf-2FyGI9qci3Or9LavTfhPTgEnoju8HSRaRT-2...
Effective URL: https://www.allstateidentityprotection.com/privacy?utm_medium=email&utm_campaign=LEXIS_NEXIS&utm_content=footer_privacy_statement_link
Submission: On April 09 via api from US — Scanned from DE

Form analysis 0 forms found in the DOM

Text Content

Skip to main content


PRIVACY STATEMENT

INFOARMOR, INC. known as ALLSTATE IDENTITY PROTECTION PRIVACY STATEMENT
(available at: https://www.allstateidentityprotection.com/privacy and
https://www.myinfoarmor.com/privacy) Effective Date: January 4, 2023

--------------------------------------------------------------------------------

Your privacy is very important to us. This Privacy Statement (“Privacy
Statement”) describes the privacy practices of InfoArmor, Inc. (known as
“Allstate Identity Protection”, “we”, “our” or “us”), and the affiliated
companies whose websites and mobile apps link to this Privacy Statement. This
Privacy Statement explains the information we collect, why we collect it, how we
use and share it, and the choices you can make regarding your information.  

Use the Table of Contents to link directly to a specific section or scroll down
to read the full Privacy Statement. 

 * Summary Of Our Privacy Statement

 * Full Privacy Statement
   
   * Information We Collect And How We Collect It
   
   * Use Of Your Personal Information
   
   * Sharing Your Information
   
   * Cookies And Other Tracking Technologies
   
   * Privacy Rights And Choices
   
   * Social Media, Links And External Sites
   
   * Security
   
   * Contact Us
   
   * Changes To Our Privacy Statement


SUMMARY OF OUR PRIVACY STATEMENT 

The following summarizes our Privacy Statement. For more detail, refer to the
full Privacy Statement here.

Information We Collect and How We Collect It: We collect personal information
about you in several ways and from several sources including:

 * Directly when you buy a service or product from us. Information collected may
   include name, address and other important identifying information, 

 * Automatically when you interact with us online. Information collected may
   include IP address, cookies, browsing history and other device and internet
   information, and 

 * From other parties to help us set up, manage, protect or service your account
   or products or to market to you, such as service providers, platform
   partners, your employer (if receiving the services as an employee benefit),
   business partners, marketing companies, consumer reporting agencies and data
   providers.

Use of Your Personal Information: We use your information for many reasons,
including to:

 * Provide and maintain your account, services and products,  

 * Perform analytics and research studies to improve, develop and protect our
   websites, mobile apps, services and products, 

 * Let you know about updates or important information about your products,  

 * Provide marketing or advertising that might be of interest to you,  

 * Send you educational material and blog posts to which you have subscribed,
   and  

 * Protect our business, services, customers, websites or comply with legal
   requirements.

Sharing Your Personal Information: We share your information with others for
business purposes, including with:

 * Our affiliates, 

 * Companies that are involved in business transactions, 

 * Authorized brokers and partners,  

 * Service providers, 

 * Online and other marketing and advertising partners,  

 * Third parties in connection with a business transaction, and 

 * Law enforcement, regulators and other parties for legal reasons.

Cookies and Other Tracking Technologies: When you visit our websites or mobile
apps, view our emails or interact with our advertising, we and our service
providers automatically collect information about you including how you use and
access the website or mobile apps and the device used. We collect this
information through a variety of tracking technologies, including cookies, Flash
objects, web beacons and similar technology. This information may be combined
with personal information we collect directly and may be used to improve,
enhance and personalize your experience, monitor and improve our websites and
mobile apps and for other internal purposes.

Privacy Rights and Choices: Various federal and state laws provide privacy
rights to consumers including the right to know, access, delete, or correct
personal information, or the right to opt-out of receiving email marketing.
These rights differ by state and also by the type of products and services you
have with us.


INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect personal and other information about you. Personal information is
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked (directly or indirectly)
with you. Other, non-personal information does not reveal an individual’s
identity such as information that has been de-identified or aggregated. The type
and amount of information we collect varies based on what products and services
you have with us. 

We collect personal information about you in several ways from several sources.
We collect personal information directly from you including when you sign up for
services, buy a product, subscribe to a membership or mailing list, set up an
account with us and/or activate a feature such as mobile app. We and service
providers working on our behalf collect personal information from you such as IP
address, browsing history and other internet activity information when you use
one of our websites, contact us via telephone to our customer care team, mobile
apps, view our emails or otherwise engage with us through a computer or mobile
device (“Sites”). We also collect personal information about you from third
parties such as platform partners, your employer (if receiving the services as
an employee benefit), business partners, consumer reporting agencies, service
providers, marketing companies and data providers. 

We collect the following categories of personal information: 

CATEGORIES

EXAMPLES

PERSONAL IDENTIFIERS

Name, alias, signature, postal address, phone number, date of birth, unique
personal identifier, online identifier, email address, internet protocol (IP)
address, state identification card number, Social Security number, driver's
license number, passport number, or other similar identifiers.

PERSONAL CHARACTERISTICS

Age, race, national origin, marital status, sex (including gender, gender
identity, gender expression.

COMMERCIAL INFORMATION

Service or product related information including account name, payment history,
records of personal property, products or services purchased, obtained or
considered, or other purchasing or consuming histories or tendencies, account
log-in, bank account number, credit or debit card number, other payment or
financial information, credit information or family member information.

MULTIMEDIA INFORMATION

Audio, electronic, visual or similar information.

INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION

Browsing history, search history, information regarding your interaction with
our website, application or advertisement, links you use or web pages you visit
while visiting our site or applications, browser type, internet service provider
(ISP), cookies, and mobile device information including device identifier or
other information.

INFERENCES

Inferences drawn from any personal information collected to create a profile
reflecting preferences, characteristics, psychological trends, predispositions,
behavior, attitudes, intelligence, abilities, and aptitudes.



Sensitive Personal Information: Some personal information we collect is defined
under the law as sensitive personal information. Sensitive personal information
we collect includes:

 * Social Security number, driver’s license number, state identification card
   number, or passport number. 

 * Customer account log-in, financial account number, debit card number, or
   credit card number in combination with any required security or access code,
   password or credentials. 

 * Racial or ethnic origin. 

 * Contents of mail, email, and text messages where we are not the intended
   recipient of the communication.


USE OF YOUR PERSONAL INFORMATION 

We use your personal information for business purposes including to:

 * Provide and maintain your services and products. We may use your personal
   information to provide or maintain your service, products, plan or account,
   including to (i) enroll you in our identity protection products or complete
   another transaction, (ii) carry out your requested identity protection
   services, which includes monitoring and identifying suspicious behavior
   related to your identity, (iii) respond to your customer service requests or
   other inquiries, (iv) perform identity and credit remediation processes, for
   fraud protection and risk reduction measures, and (v) administer your account
   or, make requested changes to your plan.We may also collect information about
   other parties from you to carry out necessary services and/or requests,
   including adding another family member to your existing plan. If you provide
   us personal information about others, or if others give us your personal
   information, we will use the information consistent with the reasons for
   which it was provided.  

 * Improve, develop, and analyze our Sites, services, and products. We use your
   personal information and other information to:
   
   * analyze, improve, develop, or deliver our Sites, products and services and
     develop new services, products or features using algorithms, analytics
     software, and other similar methods,   
   
   * conduct actuarial or research studies to maintain, protect and develop our
     networks, services, and products and protect our customers, and  
   
   * analyze how visitors use our Sites to improve the Sites and enhance and
     personalize your experience.

We collect some information used for these purposes using analytics software,
cookies, and other tracking technologies. For more information about the
collection and use of this information, see Cookies and Other Tracking
Technologies below.

 * Communicate with you about your service or product. We may communicate with
   you about your product, service, account, or membership, provide you
   transaction confirmations, payment alerts or other service or product related
   messages via mail, email, or other available methods such as push
   notifications and text messages, if requested. We may also send you
   educational materials and blog posts to which you have subscribed. 

 * Provide marketing communications. We may use your personal information to
   send you promotional communications about products, services, features, and
   options we believe may be of interest to you. We may send communications via
   e-mail, regular mail or may send push notifications via a mobile device. We
   may also use your information to serve you ads or customized content online. 

 * Comply with legal requirements and protect the safety and security of our
   business, services and Sites. We may use your personal information to comply
   with laws, regulations, or other legal obligations, to assist in an
   investigation, or to enforce terms and conditions. We may use your personal
   information to protect and defend our rights, network, Sites and other
   property and the rights of third parties including affiliates and customers.
   We may also use your personal information to prevent suspected fraud, threats
   to our network or other illegal activities, prevent misuse or for any other
   reason permitted by law.  

 * Update or correct our records. We may receive personal information about you
   from other sources, including publicly available databases or third parties
   from whom we have purchased data, and combine that personal information with
   other personal information we have about you to update our records. For
   example, we may obtain change of address information from public sources and
   use that personal information to update or correct your address.  

We use sensitive personal information only as reasonably necessary to perform or
maintain the services or provide goods you requested, to perform services on
behalf of the business such as maintaining or servicing accounts, processing
payments, to provide analytics services or similar services, to detect security
incidents, resist malicious, deceptive, fraudulent, or illegal actions and to
prosecute those responsible for those actions, to ensure customers and other
peoples’ physical safety, for short-term use such as non-personalized
advertising as part of our current interactions, to verify or maintain the
quality or safety of service, improve, upgrade or enhance service, or other
reasons that do not require an opt-out of this use.   

We do not market any products or services to children under the age of thirteen
or knowingly collect any information from children under the age of thirteen.
Parents or legal guardians may provide information about their children to us to
use certain family plan features.  We do not knowingly sell or share for
cross-context behavioral advertising the personal information of consumers under
the age of sixteen. Our website is not intended for children.


SHARING YOUR INFORMATION  

We do not sell your personal information. We also do not share personal
information for cross-context behavioral advertising as defined under California
law. We may share your personal information with our affiliates for business
purposes consistent with the uses described in this Privacy Statement. We may
also share personal information about you with third parties whenever you
consent to or direct such disclosure or sharing. We may share information with
others in an aggregated or de-identified form that does not reasonably identify
you. We strive to work with companies that share our commitment to privacy.  

We may share any of the categories of personal information described above with
service providers and other third parties for business purposes or as required
or permitted by law including with:

 * Authorized brokers or partners: We operate through brokers or companies we
   partner with who sell our services and products on our behalf. We may share
   your personal information with those brokers or partners to provide you with
   the services you’ve requested. They may use your personal information in the
   manner described in this Privacy Statement. If you enrolled for our services
   through your employer, we may also share information with your employer for
   accounting and billing purposes. 

 * Service providers: Personal information may be shared with service providers
   who perform services on our behalf for a business purpose including service
   providers that:
   
   * help complete transactions or handle a fraud reimbursement claim  
   
   * engage in payment processing, 
   
   * provide marketing and advertising, email, or other communication services, 
   
   * provide services that support our online activities including improving the
     product or customer experience, providing tracking technologies, web
     hosting and analytics, 
   
   * provide tax and accounting, legal services, delivery, and data enhancement
     services, 
   
   * provide technology services and enhance security, privacy, and fraud
     protections, 
   
   * provide data analytics services or conduct research or actuarial studies,
     and 
   
   * provide support to our operations. 

 * Marketing and advertising partners: We may also share personal and other
   information with service providers and third-party online advertising and
   marketing partners or permit these partners to collect personal information
   from you directly on our Sites to personalize online advertising. See the
   Targeted Advertising section below for details about these activities. We may
   share personal information with other financial institutions or other
   companies with whom we have a joint marketing agreement. The Cookies and
   Other Tracking Technologies section below has more details about these
   activities.   

 * Third parties in connection with a business transaction: Personal information
   may be disclosed to third parties in connection with a corporate transaction,
   such as a merger, sale of any or all of our company assets or shares,
   reorganization, financing, change of control or acquisition of all or a
   portion of our business by an affiliate or third party, or in the event of a
   bankruptcy or similar proceedings. 

 * Law enforcement, regulators, and other parties for legal reasons: Personal
   information may be disclosed to third parties, as required by law or
   subpoena, or if we reasonably believe such action is necessary to:
   
   * comply with the law and the reasonable requests of regulators, law
     enforcement or other public authorities, 
   
   * protect our or others safety, rights, or property, and 
   
   * investigate fraud or to protect the security or integrity of our Sites or
     any product or services.

We share the following categories of personal information with the following
parties:

CATEGORIES OF PERSONAL INFORMATION

CATEGORIES OF THIRD PARTIES

PERSONAL IDENTIFIERS

Authorized brokers or partners; Service providers; Marketing and advertising
partners; Third parties involved in a business transaction; Law enforcement or
regulators.

PERSONAL CHARACTERISTICS

Authorized brokers or partners; Service providers; Marketing and advertising
partners; Third parties involved in a business transaction; Law enforcement or
regulators.

COMMERICAL INFORMATION

Authorized brokers or partners; Service providers; Marketing and advertising
partners; Third parties involved in a business transaction; Law enforcement or
regulators.

MULTIMEDIA INFORMATION

Authorized brokers or partners; Service providers; Third parties involved in a
business transaction; Law enforcement or regulators.

INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION

Service providers; Marketing and advertising partners; Law enforcement or
regulators.

INFERENCES

Authorized brokers or partners; Service providers; Marketing and advertising
partners; Third parties involved in a business transaction; Law enforcement or
regulators.




HOW LONG WE KEEP YOUR INFORMATION 

We retain personal information in accordance with applicable laws or regulatory
requirements and also for as long as necessary to fulfill the purposes for which
it was collected and to fulfill the business or commercial purposes that are
explained in this Privacy Statement.


ALLSTATE DIGITAL FOOTPRINTSM AND COLLECTION OF YOUR EMAIL DATA 

If you enroll in the Allstate Digital FootprintSM feature, you provide Allstate
Identity Protection with access to your Microsoft, Google and/or other available
provider email accounts. We will only use the data accessed from your Microsoft,
Google and/or other available provider accounts to read, write, modify, or
control email message bodies (including attachments), metadata, headers, and
settings ("email data") to:

 * identify certain online accounts, and 

 * notify you of known security breaches related to those accounts. 

We will not:

 * transfer email data to others unless it is necessary to provide and improve
   features, comply with applicable law, or otherwise provide the services, 

 * use email data for serving advertisements, or 

 * allow a person to read your email data unless we have your affirmative
   agreement regarding specific messages, doing so is necessary for security
   purposes such as investigating abuse, to comply with applicable law, or for
   an Allstate Identity Protection product’s internal operation.

Allstate Identity Protection’s use and transfer to any other app of information
received from Google email accounts will adhere to Google API Services User Data
Policy, including the limited use requirements, which are accessible here.


FAMILY PLAN ACCOUNT ACCESS   

Our Family Plan portal enables you and your authorized family member to access
and manage your services and plan from one account. By creating a family
account, you authorize all family members with access to the family account to
view alerts, reports, scores and other disclosures that are made about each
family member through that account. If you or other family members do not want
shared family access, you or such family members may contact our customer
service department to have one or more separate accounts created.


COOKIES AND OTHER TRACKING TECHNOLOGIES 

Technologies and Information Collected: When you visit our Sites, we and our
service providers automatically collect information about your use of and access
to these Sites. We collect this information through a variety of tracking
technologies, including cookies, Flash objects, web beacons (also called pixel
tags), embedded scripts, location-identifying technologies, and similar
technology (collectively, “tracking technologies”). Information we collect
automatically about you may be combined with other personal information we
collect directly. The information collected in this manner includes:

 * The website from where you accessed the Site, where you went to when you left
   the Site, how frequently you visit the Sites, when and whether you open
   emails or click the links contained in emails, pages you visit on our Sites,
   the links you click and ads you view, or your location when you access our
   Sites, 

 * Information about the computer, tablet, smartphone or other device you use,
   such as your IP address, browser type, Internet service provider, platform
   type, device type/model/manufacturer, operating system, date and time stamp,
   a unique ID that allows us to uniquely identify your browser, mobile device
   or your account (including, e.g., a persistent device identifier or an Ad
   ID), and other similar information, 

 * Analytics information collected by us or via third party analytics tools, to
   help us measure traffic and usage trends for the Sites and to understand more
   about the demographics and behaviors of our users, and 

 * How often you use a mobile app, from where the app was downloaded, events
   that occur within the app, aggregated usage, and performance data.

Use of the information: The information collected through tracking technologies
allows us to provide you with an improved, enhanced, and personalized customer
experience, to monitor and improve our Sites and for other internal purposes
such as:

 * Remembering information so that you will not have to re-enter it during your
   visit or the next time you visit the Sites, 

 * Provide custom, personalized content and information, including targeted
   content, communications, and advertising, 

 * Identify and contact you across multiple devices, 

 * Provide and monitor the effectiveness of our Sites, 

 * Perform analytics and detect usage patterns on our Sites, 

 * Diagnose or fix technology problems, 

 * Detect or prevent fraud or other harmful activities, and 

 * Otherwise to plan for and enhance our Sites.

Our service providers include Google. To learn more about Google’s privacy
practices, click here. To access and use the Google Analytics Opt-out Browser
Add-on, click here. 

Your choices regarding cookies: If you prefer not to accept cookies, most
browsers will allow you to manage cookies in your browser settings to disable or
block cookies, remove existing cookies, automatically accept cookies or to
notify you when you receive a cookie. Options available may vary by browser.
However, if you disable, modify, or reject cookies, some parts or
functionalities of our Site may be inaccessible or not function properly. For
example, disabling cookies may require you to repeatedly enter information to
take advantage of services or promotions. 

Targeted Online Advertising and Do Not Track: We or our marketing and
advertising service providers may use information about your activities on our
Sites or other websites, to help tailor our advertisements or offers to what may
interest you — also called interest-based or targeted advertising. The
information is collected using the tracking technologies explained above. To
limit interest-based advertising click
https://optout.networkadvertising.org/?c=1. 


PRIVACY RIGHTS AND CHOICES  

Various federal and state laws provide privacy rights to consumers including the
right to know, access, delete, or correct personal information, or the right to
opt-out of receiving email marketing. These rights differ by state and also by
the type of products and services you have with us.

Privacy Rights Under CCPA and Similar State Laws: California residents have
certain rights under CCPA to access, correct and delete personal information,
and other rights described below. Similar rights exist for Virginia residents
for some of the personal information we collect. While these rights apply only
to some of the personal information we collect, for transparency and for your
convenience you can submit a request no matter where you live.  

Right to Know and Access Your Personal Information: You have the right to
request the specific pieces of personal information we have collected about you
and the right to know:

 * the categories of personal information we’ve collected, 

 * the categories of sources from which personal information was collected, 

 * the business purpose for collecting the personal information, and 

 * the categories of third parties with whom we disclose or share personal
   information.

Right to Deletion of Personal Information: You have the right to request
deletion of personal information collected from you, subject to certain
exceptions including that we need the personal information to:

 * Complete a transaction or provide a good or service you requested, service
   your account, or take other actions reasonably anticipated or aligned within
   the context of our ongoing business relationship, 

 * Detect security incidents, protect against malicious, deceptive, fraudulent,
   or illegal activity, or prosecute those responsible for such activities, 

 * Comply with a legal obligation, or 

 * Otherwise use your personal information, internally, in a lawful manner that
   is compatible with the context in which you provided the information.

Right to Correct Personal Information: You have the right to request we correct
any inaccurate information we have about you. We may request that you provide
documentation to support your request and we will correct your information
unless we determine that the personal information is more than likely
accurate.  

Non-Discrimination Rights: We don’t discriminate against you if your exercise
any of the privacy rights described in this privacy statement.  

Verified Requests: To protect you and your personal information, we will only
respond to requests to know, access, delete or correct that we have been able to
properly verify through our authentication processes. To verify your identity,
you will be asked to provide several pieces of personal information, such as
your social security number (partial) or date of birth, which we only use to
verify your identity or authority to make the request.  

 Submitting a Request: To submit an access or deletion request, please follow
the instructions below:

 * If you are a subscriber or former subscriber of “Allstate Identity
   Protection,” please click here to submit an online request or call us at
   1-800-593-5106. 

 * If you are a subscriber or former subscriber of “InfoArmor Identity
   Protection,” please click here to submit an online request or call us at
   1-800-998-1748.

To submit a correction request, please follow the instructions below:

 * If you are a subscriber or former subscriber of “Allstate Identity
   Protection,” please click here. 

 * If you are a subscriber or former subscriber of “InfoArmor Identity
   Protection,” please click here.  

Responses to a verified request may take up to 45 calendar days, or longer
depending on the nature of the request. If additional time is needed, we will
notify you of the additional time. We may only respond to two access requests
within a 12-month period. Requests from individuals authorized to submit via the
same online portal or toll-free number but to protect your privacy, consumers
will be required to verify their identity directly with us via our online portal
or toll-free number.

Click here to view California Consumer Request Metrics. 

Virginia resident right to appeal: If we are unable to fulfill your request to
access, review, delete or correct your personal information, we will respond to
you explaining why. If you would like to appeal for additional review of our
inability to fulfill your request, please click
https://appeals.consumerprivacyinfo.com. 

Email Marketing Choices and Other Notifications: We may send you email marketing
communications about products, features and services that may be of interest to
you. To opt out from receiving marketing and promotional emails from us, please
send us a request by email at privacy_requests@infoarmor.com or click the
unsubscribe link located at the bottom of each communication. If you opt out
from receiving marketing emails, we may still send you non-marketing emails such
as emails about your products or services, responses to your requests and
inquiries, or notices of updates to terms and conditions or our privacy
practices.  


OTHER STATE SPECIFIC PRIVACY RIGHTS AND CHOICES

California Residents California Civil Code section 1798.83 (Shine the Light
Law): If you are a California resident, you can opt-out of our sharing of your
personal information with third parties for the third parties' direct marketing
purposes by contacting privacy_requests@infoarmor.com. To find out more about
your opt-out rights, please review this Privacy Statement or contact us via
email at privacy_requests@infoarmor.com.   

Vermont residents: We won't share your personal information with our affiliate
companies for marketing purposes except as allowed by Vermont law.  


SOCIAL MEDIA, LINKS AND EXTERNAL SITES 

Links to other company’s websites may be provided on our Site as a convenience
to you. If you choose to go to these external websites, you will be subject to
the privacy practices of those external websites; we are not responsible for the
privacy practices of those websites. We encourage you to be aware when you leave
our Site to read the privacy policies or statements of every website you visit,
as those privacy policies or statements may differ from ours. Our Privacy
Statement applies solely to the Sites where this Privacy Statement appears. 

Our website includes Social Media features, such as the Facebook Like button and
widgets, such as the Share This button or interactive mini-programs that run on
our site. These features may collect your IP address, which page you are
visiting on our website, and may set a cookie to enable the feature to function
properly. Social Media features and widgets are either hosted by a third party
or hosted directly on our Site. Your interactions with these features are
governed by the privacy policy of the company providing it. 


SECURITY 

Protecting your personal information is important to us. We use a combination of
reasonable technical, administrative, and physical safeguards to protect your
personal information. However, no website, mobile application, database, or
system is completely secure or “hacker proof.” So, we cannot guarantee its
absolute security. You are also responsible for taking reasonable steps to
protect your personal information against unauthorized disclosure or misuse. 

We limit access to your personal information to those who need it to do their
jobs. We comply with all applicable federal and state data security laws. 


CONTACT US 

If you should have questions or concerns about our privacy practices, please
contact us at privacy_requests@infoarmor.com.  

To make a privacy complaint please contact our Customer Care team at
1-800-593-5106. 


CHANGES TO OUR PRIVACY STATEMENT 

We may periodically update or revise this Privacy Statement. The effective date
at the top of the document shows when this Privacy Statement was last revised.
We will let you know when we update the Privacy Statement by changing the date
or other appropriate means.