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AMAZON, STARBUCKS FACE WA CLASS-ACTION LAWSUIT OVER CUSTOMER DATA

June 8, 2023 at 5:39 pm Updated June 8, 2023 at 6:56 pm

A customer uses his smartphone to enter an Amazon Go convenience store in
Rockefeller Center in New York City. (Ted Shaffrey / The Associated Press, 2022)
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By
Lauren Rosenblatt
Seattle Times Amazon reporter

Two Seattle giants — Amazon and Starbucks — have been accused of collecting
customers’ personal information without first notifying them, in a lawsuit filed
Wednesday in Seattle. 

The proposed class-action lawsuit alleges Amazon and Starbucks have violated a
New York City law that requires companies to post signage near store entrances
if the businesses are collecting customers’ biometric data, like fingerprints,
handprints or the shape of a person’s body.

Amazon and Starbucks teamed up to open two contactless checkout coffee shops in
the city during the past three years. The stores feature Amazon’s Just Walk Out
technology, which uses machine learning paired with a network of sensors and
cameras to track what customers pick up and charge them when they walk out,
skipping the checkout line. 


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