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Submission: On January 11 via manual from US — Scanned from DE
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About UsIndustriesSolutionsCareerBoxCall InsightKnowledge BaseDiversityConnect Determined, Engaged, And Energized Spearheading Investment Across The Continent Determined, Engaged, And Energized Spearheading Investment Across The Continent Impact Sourcing Pioneers Making A Difference In The Markets We Operate In Growing in Capacity & Capability Across The Continent Slide 1 of 3. 15,000,000 Interactions Per Month 150,000 Lives Impacted 12,000+ Employees 17,000 FTE Capacity 75 Blue Chip Organizations ABOUT US The CCI group of companies is one of the top providers of customer management services in Africa, supporting domestic and international clients. Headquartered in the UAE, the group comprises of companies across the African continent servicing brands from the United Kingdom, United States, Australia, New Zealand, South Africa, Kenya and others. IMPACT SOURCING Our vision is to be the largest and most respected outsourcer in Africa by offering world class solutions that derive value for our clients and their customers. Our mission is to continue being pioneers in new markets across Africa by investing in people and uplifting communities we operate in. We empower through training, with a focus on developing young professionals for careers in the BPO industry. LOCATIONS KENYA One of our fastest growing markets and at the spearhead of our continuous evolution strategy. CCI are aligned to the Kenya Vision 2030 that aims to transform Kenya into a rapidly industrializing, middle-income country that will elevate the quality of life for its citizens within a secure and clean ecosystem. Let's Connect SOUTH AFRICA The birthplace of the CCI brand and one of our core operating locations, South Africa has one of the largest information and communications technology (ICT) markets in Africa and is leading in the field of mobile, security and electronic banking services. Let's Connect ETHIOPIA Ethiopia’s economic outlook has shifted significantly since 2018 and they have focused on building a BPO industry supported by government policy. CCI have built long term partnerships and capitalized on working with local entities to establish itself within the country. Let's Connect RWANDA Rwanda has in recent years developed a “Digital Exports strategy” that would make it become one of Africa’s Technology Hubs. CCI view Rwanda as a strategic investment opportunity for future growth aligned to our long-term digitization aspirations. Let's Connect GHANA Ghana’s government is focused on driving digitization across the country and has invested heavily in accelerating its initiatives to drive a digital agenda across sectors in its economy. It is a focal point for growth for West Africa and an ideal location for our geographic portfolio. Let's Connect DUBAI HQ As our global headquarters, the U.A.E serves as the hub for our management teams to interact, connect and merge the demands of international clients with markets that we aim to promote and develop. Let's Connect KENYA One of our fastest growing markets and at the spearhead of our continuous evolution strategy. CCI are aligned to the Kenya Vision 2030 that aims to transform Kenya into a rapidly industrializing, middle-income country that will elevate the quality of life for its citizens within a secure and clean ecosystem. SOUTH AFRICA The birthplace of the CCI brand and one of our core operating locations, South Africa has one of the largest information and communications technology (ICT) markets in Africa and is leading in the field of mobile, security and electronic banking services. ETHIOPIA Ethiopia’s economic outlook has shifted significantly since 2018 and they have focused on building a BPO industry supported by government policy. CCI have built long term partnerships and capitalized on working with local entities to establish itself within the country. RWANDA Rwanda has in recent years developed a “Digital Exports strategy” that would make it become one of Africa’s Technology Hubs. CCI view Rwanda as a strategic investment opportunity for future growth aligned to our long-term digitization aspirations. GHANA Ghana’s government is focused on driving digitization across the country and has invested heavily in accelerating its initiatives to drive a digital agenda across sectors in its economy. It is a focal point for growth for West Africa and an ideal location for our geographic portfolio. DUBAI HQ As our global headquarters, the U.A.E serves as the hub for our management teams to interact, connect and merge the demands of international clients with markets that we aim to promote and develop. ‹› WHY AFRICA? The African continent has extensive natural resources, a young and highly educated workforce, an increasing attention to stability for governance, and unlimited potential for economic growth. Africa is the fastest growing continent globally and with a rapidly urbanizing population the startup capital is increasing exponentially. Learn More OUR SOLUTIONS CCI work across a multitude of service lines and provide capability across industries to global clients searching for quality outputs while creating social impact. BUSINESS GROWTH Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio. More on our expertise OMNICHANNEL MANAGEMENT Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy. More on our expertise ADMINISTRATION & PROCESSING Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the rights skills to be successful in all your standard processes. More on our expertise TECHNICAL EXPERTISE Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions. More on our expertise BUSINESS GROWTH Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio. OMNICHANNEL MANAGEMENT Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy. ADMINISTRATION & PROCESSING Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the rights skills to be successful in all your standard processes. TECHNICAL EXPERTISE Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions. ‹› ENGLISH NEUTRAL, GLOBALLY CAPABLE Africa has one of the most globalized youth populations, with young job seeking individuals exposed to an array of popular culture that influences their style, conversations, behaviors and understanding of the world. Our workforce provides an English neutral accent that distinguishes itself across our services as well as adds a greater sense of familiarity to your customers. First language capability coupled with an incredibly knowledgeable workforce provides the capability to dynamically resolve customer queries. Learn More NEWS & STORIES CCI WELCOMES ABOARD A 3RD MAJOR US AIRLINE CLIENT Our growth and expansion into the US Market continues as we gain a new partnership providing customer service and sales support for a major US International Carrier who has chosen to be a part of our expanding service delivery within the sector. Read more CCI IS NOW A MEMBER OF THE DSAA (DIGITAL SKILLS ACCELERATOR AFRICA E.V.) CCI is the latest business to join DSAA’s initiative to drive employment in Africa and create sustainable value across the continent. Our membership is an example of our commitment to driving the development of Africa and our new talent. Read more CCI GLOBAL BREAKS GROUND ON THEIR NEW 4000 SEAT SERVICE CENTER CCI continue to strategically invest in state of the art facilities across the continent. In June of 2022, the construction of Kenya’s largest ultra modern contact centre which will employ thousands of young Kenyans had officially kicked off at Tatu City. Read more PLANTING 1000 TREES TO COMBAT CLIMATE CHANGE ON WORLD DAY 1,000 indigenous trees were planted in Zululand, a project not only focused on conservation but also creating employment for disadvantaged youths. CCI are focused on connecting with its communities as well as creating an impact everyday. Read more CCI WELCOMES LATEST UK HEALTHCARE CLIENT CCI continue to expand in the UK and have focused efforts on creating new opportunities across industries to further solidify our experience and capability. We offer outstanding service with a focus on UK client centric services. Read more EVEREST GROUPS CX PEAK MATRIX 2022 RECOGNIZES CCI GLOBAL After working in the industry since 2006 and working to elevate our brand against 100's of other global BPO providers, we are now in the top tier matrix of operational partners with Everest Group, proving our service and experience. Read more CCI ETHIOPIA NOW SUPPORTS OVER 100 FTE FOR MAJOR US CLIENT CCI were able to quickly and effectively ramp an additional 119 agents at our new Ethiopian Operational Centre in Addis Ababa to support the demand for English speaking, empathetic and solution-oriented customer support agents. Read more CCI WELCOMES ABOARD A 3RD MAJOR US AIRLINE CLIENT Our growth and expansion into the US Market continues as we gain a new partnership providing customer service and sales support for a major US International Carrier who has chosen to be a part of our expanding service delivery within the sector. Read more CCI IS NOW A MEMBER OF THE DSAA (DIGITAL SKILLS ACCELERATOR AFRICA E.V.) CCI is the latest business to join DSAA’s initiative to drive employment in Africa and create sustainable value across the continent. Our membership is an example of our commitment to driving the development of Africa and our new talent. Read more CCI GLOBAL BREAKS GROUND ON THEIR NEW 4000 SEAT SERVICE CENTER CCI continue to strategically invest in state of the art facilities across the continent. In June of 2022, the construction of Kenya’s largest ultra modern contact centre which will employ thousands of young Kenyans had officially kicked off at Tatu City. Read more PLANTING 1000 TREES TO COMBAT CLIMATE CHANGE ON WORLD DAY 1,000 indigenous trees were planted in Zululand, a project not only focused on conservation but also creating employment for disadvantaged youths. CCI are focused on connecting with its communities as well as creating an impact everyday. Read more CCI WELCOMES LATEST UK HEALTHCARE CLIENT CCI continue to expand in the UK and have focused efforts on creating new opportunities across industries to further solidify our experience and capability. We offer outstanding service with a focus on UK client centric services. Read more EVEREST GROUPS CX PEAK MATRIX 2022 RECOGNIZES CCI GLOBAL After working in the industry since 2006 and working to elevate our brand against 100's of other global BPO providers, we are now in the top tier matrix of operational partners with Everest Group, proving our service and experience. Read more CCI ETHIOPIA NOW SUPPORTS OVER 100 FTE FOR MAJOR US CLIENT CCI were able to quickly and effectively ramp an additional 119 agents at our new Ethiopian Operational Centre in Addis Ababa to support the demand for English speaking, empathetic and solution-oriented customer support agents. Read more CCI WELCOMES ABOARD A 3RD MAJOR US AIRLINE CLIENT Our growth and expansion into the US Market continues as we gain a new partnership providing customer service and sales support for a major US International Carrier who has chosen to be a part of our expanding service delivery within the sector. Read more ‹› MEET OUR TEAM Martin Roe Chief Executive Officer With extensive experience in the BPO sector in both the client and vendor side of operations, Martin has overseen CCI’s strategy development to become Africa’s largest outsourcing provider, steering the company toward the future of the BPO industry. Martin has a passion for Impact Sourcing, incorporating it as one of CCI’s core values. Mark Chana Chief Operating Officer Mark is our operational guru who has ultimate responsibility for operational delivery across CCI’s International & Domestic clients, working closely with management teams at our operational sites to ensure a smooth and satisfying customer experience. Mark is a board member of BPESA (BPO Industry body in South Africa) and CareerBox, our recruitment arm. Humphrey Davis Chief Revenue Officer Humphrey is our globetrotting industry leader with experience building and delivering expert sales & customer experience strategies. His experience in outsourcing throughout Europe, Australia, India, Philippines, South Africa, & the Middle East allows him a deep understanding of the landscape that positions CCI capably to our clients, and his operational experience ensure we deliver to our promises. Lizelle Strydom Managing Director: CareerBox Lizelle has vast knowledge and expertise in various niche entities in the labor market enabling her to identify gaps and create strategic solutions in breaking barriers to entry. She was a guest speaker at Oxford University in 2020 and participated in several global panel discussions around the GBS sector, Impact Sourcing, and Why Africa. She is the leader and integration point between CCI Global and CareerBox. Mahira Khan Director of Bids & Contracts Mahira oversees the growth, bidding, and contracting across the group, implementing the bid and solution management process from qualification all the way until hand over to the project implementation team. She’s accomplished some of our biggest wins and most successful campaigns, helping CCI become a world class provider to some of the world’s leading brands. Nishant Gayaparsad Managing Executive - Call Insight Nishant is the Managing Executive for support services carrying 18 years of BPO contact center experience, particularly covering the work streams of Essential Services, Telecommunications, and Retail across both the domestic & International space. He has a high affinity for process adherence & structure and now leads the Quality Assurance arm of our business. Martin Roe Chief Executive Officer With extensive experience in the BPO sector in both the client and vendor side of operations, Martin has overseen CCI’s strategy development to become Africa’s largest outsourcing provider, steering the company toward the future of the BPO industry. Martin has a passion for Impact Sourcing, incorporating it as one of CCI’s core values. Mark Chana Chief Operating Officer Mark is our operational guru who has ultimate responsibility for operational delivery across CCI’s International & Domestic clients, working closely with management teams at our operational sites to ensure a smooth and satisfying customer experience. Mark is a board member of BPESA (BPO Industry body in South Africa) and CareerBox, our recruitment arm. Humphrey Davis Chief Revenue Officer Humphrey is our globetrotting industry leader with experience building and delivering expert sales & customer experience strategies. His experience in outsourcing throughout Europe, Australia, India, Philippines, South Africa, & the Middle East allows him a deep understanding of the landscape that positions CCI capably to our clients, and his operational experience ensure we deliver to our promises. Lizelle Strydom Managing Director: CareerBox Lizelle has vast knowledge and expertise in various niche entities in the labor market enabling her to identify gaps and create strategic solutions in breaking barriers to entry. She was a guest speaker at Oxford University in 2020 and participated in several global panel discussions around the GBS sector, Impact Sourcing, and Why Africa. She is the leader and integration point between CCI Global and CareerBox. Mahira Khan Director of Bids & Contracts Mahira oversees the growth, bidding, and contracting across the group, implementing the bid and solution management process from qualification all the way until hand over to the project implementation team. She’s accomplished some of our biggest wins and most successful campaigns, helping CCI become a world class provider to some of the world’s leading brands. Nishant Gayaparsad Managing Executive - Call Insight Nishant is the Managing Executive for support services carrying 18 years of BPO contact center experience, particularly covering the work streams of Essential Services, Telecommunications, and Retail across both the domestic & International space. He has a high affinity for process adherence & structure and now leads the Quality Assurance arm of our business. ‹› CONNECT WITH US CCI connects with its communities, employees, partners, and wider stakeholders. We are active on social media and engage across our geographies, catering to international clients in the United States, Canada, Europe, Australia, and New Zealand. We welcome your engagement and look forward to hearing from you. KENYA Let's Connect SOUTH AFRICA Let's Connect ETHIOPIA Let's Connect RWANDA Let's Connect GHANA Let's Connect DUBAI HQ Let's Connect ‹› NEWS CCI GLOBAL PARTNERS WITH CUSTOMER EXPERIENCE FOUNDATION UK (CXFO) The CXFO is the UK’s latest customer experience association with CCI bringing African expertise to the partnership’s joint effort to impact the future of CX. CCI SOUTH AFRICA WINS PRESTIGIOUS AWARD AT THE GSA PROFESSIONAL AWARDS 2022 CCI were recognized and awarded ‘Best Far Shore Team’ by the GSA Professional Awards , the UK’s premier award organization for customer service provider’s supporting the UK Market. CCI KENYA CELEBRATES ANNUAL FUN IN THE PARK DAY WITH OVER 10,000 PEOPLE In 2022, CCI Kenya hosted our annual event for family, friends & co-workers to celebrate our achievements and our amazing employees with live performances and from major African artists CONSTRUCTION COMMENCES ON OUR NEW 4000 SEAT SERVICE CENTER IN TATU CITY Kenya’s largest ultra modern contact centre will employ thousands of young Kenyans in Tatu City, CCI’s second operating location in the country. 1 2 3 4 Follow Us About UsIndustriesSolutionsCareerBoxCall InsightKnowledge BaseDiversityConnect Your browser does not support the video tag. Close X Your browser does not support the video tag. Close X CONTACT US Need to get in touch with us? Fill out the form and one of our team will evaluate your request and get back to you at the earliest. First Name: Last Name: Email: Organization: Subject of Enquiry: Message to our Team: ×