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Articles in this section
 * Identity Verification
 * Why am I receiving emails from Venmo when I don’t have an account?
 * Customer Identification Document Requirements
 * Account Settings
 * Security
 * Personal QR codes on Venmo FAQ
 * Frozen Account
 * Blocking Another User
 * Adding & Removing Friends
 * Edit Account and Notification Settings

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IDENTITY VERIFICATION

 * May 05, 2021 18:55
 * Updated

I got an email from Venmo asking me to verify my identity. What’s happening? Is
this legit?  
Venmo has been notifying our users that we need to verify their identity in the
Venmo app. (We appreciate users being careful with their
personal information and avoiding emails that may seem suspicious. In this
case, handling identity verification in the Venmo app helps confirm the request
is really from us.)  

  

How do I verify my identity in the app?  
In the Venmo app, open the “☰” menu, tap “Settings,” and then tap “Identity
Verification.”   The on-screen prompts will guide you through the process.  

You can only do this in the Venmo mobile app, not the Venmo website.  

  

How long will this take?     
Typically, the identity verification process only takes a few minutes. 

Sometimes finding your information via the National Database doesn’t work
because the information is unavailable or your name/address has changed. In that
case, we’ll ask you to send us documentation in the app that confirms your
identity. This document review process usually takes our team 2-3 business
days.  

  

Why are you asking me to do this?  
The short version: This allows you to continue making payments using the money
in your Venmo account.  

The long version: Venmo is required by federal law to collect certain
information from all its users that have access to a balance. If we’re unable to
verify your identity by the date specified in the email you
received, we won’t be able to continue offering you the use of a Venmo balance
for making payments. You’ll still be able to receive payments and transfer the
money you receive out to a bank account. You’ll also still be able to make
payments to others using a linked debit card, credit card, or bank account. You
just won’t be able to use money in your Venmo account to make payments.   

  

I didn’t verify my identity, and now I can’t make payments using the money in my
Venmo account. What can I do?  
You can still complete the verification process. Once your identity is verified,
you’ll be able to resume using the money in your Venmo account to make payments
to others.  

  

What should I do if I accidentally made a typo or submitted the wrong
documentation?  
Keep an eye on your Venmo app—our team will follow up with you to get the
correct information, usually within 2-3 business days.  

  

Why do I have to do this if my friend didn’t need to do it?    
We’re asking all users to complete this process. If your friend didn’t receive
this email, it’s possible that they completed this process previously (for
instance, by signing up for a Venmo Debit Card). Otherwise, it’s possible that
we’ll be sending them a similar email in the future.      

   

I’m new to Venmo. What do I do if I want to make payments with the money in my
Venmo account?   
You can go ahead and verify your identity. Then, you’ll have access to a Venmo
balance, which means you can use the money you’ve received to make payments.
(Any money you had in your Venmo account before you verified your identity will
automatically be available on your new Venmo balance.) For more information
about how your Venmo balance works, visit this page.   

    

My Venmo app wasn’t working correctly and I couldn’t complete this process. What
should I do?    
Make sure you have the latest version of the app:    

 1. Delete the Venmo app from your device. (This will not affect your Venmo
    account or your funds in Venmo)  
    * If you need help figuring out how to uninstall the Venmo app, you can
      find instructions here.    
 2. Download the latest version of the Venmo app from the Google Play Store   

Once you have downloaded the latest version of the app, you should be able to
complete the Identity Verification process.   

  

What do I do if I don’t have a social security number (SSN)
or individual taxpayer identification number (ITIN)?  
If you don’t have an SSN or ITIN, you won’t be able to complete identity
verification. You’re welcome to continue using Venmo without verifying your
identity. You can still make payments to other users or businesses funded by
your chosen payment method (bank account, credit card, or debit card). You can
also receive payments from other Venmo users and transfer that money out to a
bank account. 


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