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TERMS AND CONDITIONS
TERMS AND CONDITIONS
Virgin Wine Online Limited
Terms and Conditions of Business Use
Last updated 24th August 2022
As a user of our website, and when making a purchase from Virgin Wines, you
acknowledge that you do so under these terms and conditions. We hope you will
agree that they are designed to be fair to you and to us. We may change these
from time to time by updating this page. Please read these Terms carefully
before purchasing products from us and print and keep a copy of them for your
reference.
1. General
a. Warranties: We warrant that the wines will be of satisfactory quality and
fit for their general purpose.
b. All orders must be placed via the website or via our sales team on 0343
224 1001
c. The placing of an order anywhere on our website or with one of our sales
team does not constitute a contract. Provided that we are able to accept
your order we will send you an email to confirm your order. Our
confirmation email constitutes acceptance of your order and will form a
legally binding contract between us and you for the sale of the products,
governed by these terms.
d. Title will pass on delivery of the products, provided that we have
processed and received payment in full for the products.
e. You acknowledge and agree that you may not use any more than one
promotion and/or discount in any one order and that promotions and
discounts cannot be used in conjunction with one another.
f. Relevant United Kingdom law will apply to these terms and conditions and
the relevant courts of the United Kingdom will have exclusive
jurisdiction. Here are our details should you want to contact us:
Virgin Wine Online Limited
St James' Mill,
Whitefriars,
Norwich.
NR3 1TN.
Tel: 0343 224 1001
Email: help@virginwines.co.uk
g. Availability - Wine is an agricultural product and runs out from time to
time. If you order a case of wine and some of the products are out of
stock we will replace them with equal or higher value wines. We promise
that we will only ever replace up to three bottles without asking.
h. Minimum size for a mix your own case is 12 wine bottles.
i. Customer satisfaction - If you are dissatisfied with our performance in
any way, please contact our customer services department immediately on
0343 224 1001.
At Virgin Wines, we aim to deal with all enquiries fairly, confidentially
and quickly. We will acknowledge your contact within 24 hours. We try to
resolve most issues immediately, but where this is not possible, we will
keep you informed about progress until a satisfactory resolution has been
achieved.
We are continually improving our service, but if you have any particular
ideas or suggestions about how we can improve, please send them to:
suggestions@virginwines.co.uk
2. Age restriction
a. We will not sell wine to anyone who isn't 18 years old or over. When you
register your details you will be required to enter a valid date of birth
to confirm you are 18 years old or older. By placing an order you also
confirm that you are at least 18 years old.
b. If you are buying a case of wine as a gift - the recipient must also be
over 18 years old.
c. If our couriers are in any doubt about the age of the recipient on
delivery, they will request some form of ID. If the person receiving the
wine is unable to produce appropriate ID, unfortunately our couriers will
be unable to leave the wine.
3. Prices and payment
a. All prices are quoted in pounds sterling, and may be per product or per
case, as marked. The prices include Value Added Tax, unless otherwise
specified. Any delivery charges are additional.
b. We accept payment by Visa, MasterCard and PayPal and, for single,
non-recurring purchases, we also accept Maestro.
c. Where you enter into an agreement to be supplied with a regular delivery
of wine (e.g. Discovery Wine Club or justREDS) or to make regular
payments to your account (e.g. WineBank) you agree to us holding your
payment details and charging your registered payment method as agreed.
You also agree to us requesting updated details from your payment
provider should the details of your payment method change and to charge
the updated payment method in the same way as the original payment
method. We reserve the right to take payment from another registered
payment card if we fail to take payment from your default payment card or
your default payment method has expired. This in no way restricts your
rights to cancel.
d. Where a particular product is part of a pre-mixed case with a general
discount applied, the discounted price for the case is relative to the
non-discounted prices for the constituent wines.
e. We reserve the right to terminate any special offer at any time, without
notice.
4. Delivery and returns
a. Where we deliver: We will deliver your wine to anywhere in the United
Kingdom except for the Channel Islands (this does include Northern
Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly
Isles).
b. Delivery timescales:
i. Standard delivery - Our delivery is £7.99 per order to a single
address, or £4.99 if the order contains a spirit or beer product. On
average, 85% of orders arrive the next working day, however due to
current circumstances your order may take up to 3 working days.
There are a few exceptions which are shown in clause D below.
ii. If you order 2 or more cases, they may not be delivered at the same
time, but the delivery charge will stay the same.
iii. Named Day delivery service - With our Named Day delivery service you
are able to select any of the shown available days for delivery at
the same price as standard next working day delivery.
iv. Saturday delivery is available in our Named Day delivery service.
Please note, some products are not available for a Saturday
delivery.
v. Our courier delivers Monday to Saturday, between 8am and 6pm. During
the festive period our couriers may deliver up to 8pm.
c. Exceptions:
i. Orders containing spirits: Please note that for orders containing
spirits we ask that deliveries are signed for (at your home, work or
other convenient address). Should you choose to select another
delivery option, such as 'Leave safe', your order will not be insured
against loss.
ii. Orders containing any spirit or beer products: Delivery is charged at
£4.99 per order to a single address. Available on standard delivery
and Named Day delivery services.
d. Delivery timescale exceptions:
i. Please allow 72 hours for delivery to: Scotland and Scottish Isles:
AB30-31, 33-38, 41-45, 51-56, 63; DD8-10; FK1, 3, 8, 17-21, HS1-9;
IV21; IV1-11, 10-28, 30-32, 36, 40-56, 63; KA27-28; KW1-3, 5-17;
PA20-49, 49-88; PH10-11, 13-26, 30-44, 49, 50; PA44; PH41-44,
TR21-25; ZE1-3
ii. Isle of Man: All postcodes IM1-9
iii. Saturday delivery not available: Scotland: AB30-39, 41-45, 51-56;
DD; FK16-21; G63; HS1-9; IV; KA18-19, 6-29; KW1-17; KY9-10, 13-16;
ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3. Isle of Man: All
postcodes IM1-9. Northern Ireland: All postcodes BT1-94
iv. We shall not be liable for any delay in delivering your wine if that
delay or failure is caused by circumstances beyond our control such
as, war, riot, civil commotion, malicious damage, compliance with
any law or governmental order, rule, regulation or direction, fire,
flood, storm, pandemic or Act of God, failure of ISP or
telecommunications provider in connection with the performance of
this Agreement.
e. Delivery location exceptions:
i. Gift Hampers delivery to Northern Ireland not available: All
postcodes BT1-94
ii. Fresh food product delivery not available to: Isle Of Wight: PO30-41.
Isles of Scilly: TR21-25. Scotland: AB30-63, IV, KA27-28, KW,
PA20-88, PH1-PH50, FK19-21, TD15, HS, ZE, DD8-10, G83-84. Isle of
Man: All postcodes IM1-9. Channel Islands: All postcodes JE and GY.
f. "Spend £150 and get Free Delivery":
i. Customers qualify for Free Delivery when spending over £150 in a
single transaction to a single address and is based on our Standard
Delivery option.
ii. If you select a different delivery option you will receive the cost
of our Standard delivery (£7.99) deducted from your order and the
difference will be charged.
iii. Free Delivery cannot used in conjunction with any Discovery Wine
Club, justREDS, Just6, BEERBOX or Bin End Wine Club cases.
g. WineBank Free delivery:
i. WineBank members receive free next working day delivery on orders
containing wine purchases, apart from the exceptions mentioned
below.
ii. Orders containing only beer or spirits products are not eligible for
WineBank free delivery.
iii. Discovery Wine Club, justREDS, Bin End Wine Club, BEERBOX or Just6
orders are not eligible for free delivery.
iv. On occasion some wine products may not be eligible for WineBank free
delivery however these will be clearly marked as such.
h. Incorrect / missing or damaged products:
i. In the event that any of the products in your order are incorrect,
missing or damaged, please let us know within 30 days.
ii. Where the order is a single product item we will collect the item
and then once we have confirmed receipt of that item we will send
the correct replacement free of charge. Delivery of the replacement
product should take place within 7 working days of you notifying us
regarding the incorrect item.
iii. Where the incorrect, missing or damaged product is part of a case we
will credit your Virgin Wines account with the price you paid or a
proportion of the total order price representing the proportion of
the incorrect, missing or damaged order contents.
i. Cancellation and termination:
i. You may cancel your order for any reason whatsoever at any time up
to 14 working days from the day after the date you receive your
wine, provided all of the products are unopened and intact.
ii. In order to cancel your order you must call us on 0343 224 1001,
notify us by email on help@virginwines.co.uk or in writing to
Virgin Wine Online Limited, St James' Mill, Whitefriars, Norwich
NR3 1TN.
iii. It is your responsibility to hold onto the wine and take reasonable
care of it until we come to collect it. Once we have confirmation
the case is collected we shall reimburse the price of the wine
within 10 working days.
iv. Any products collected by our carrier must be in their original box
to avoid further breakages, where possible. If the packaging has
become damaged or weakened the courier will not accept the package.
Please call our call centre on 0343 224 1001 before requesting a
collection, or as soon as possible, if this is the situation.
v. If you are a member of a regular Wine Plan (e.g. Discovery Wine
Club or the WineBank Recommend A Case Service), we will let you
know what's in your next case before we ship it. If you don't tell
us, before we ship your wines, that you don't wish to receive your
case and then ask to return it, a charge of £7.99 will be payable.
vi. Sorry to have to state the obvious, but once the wine has been
delivered, in accordance with any specified delivery instructions,
it becomes the recipient's responsibility.
vii. Nothing in these Terms and Conditions will reduce your statutory
rights relating to faulty or inaccurately described goods. Further
information about your rights is available from your Local
Authority Trading Standards Department or Citizen's Advice Bureau.
If you have any queries regarding delivery please call us 0343 224
1001 or email us at priorityone@virginwines.co.uk
viii. Although we will normally be able to do so, we cannot guarantee to
accept all orders placed via the website. You should only consider
your order to have been accepted once you receive an email
confirming that your order has been confirmed.
ix. We may occasionally be unable to accept orders for various reasons,
for example because a product is out of stock or there was an error
in the advertised price or description. If this is the case, we
will let you know and, where possible, we will discuss other
options with you, for example alternative products that may be
available or the option of purchasing the product at the correct
price.
x. If you are in breach of these terms and/or otherwise misuse any of
our voucher schemes and/or introductory offers, we reserve the
right (as applicable) to: (i) cancel any order and refuse to supply
any products to you; (ii) disable and/or terminate with immediate
effect any of your accounts or memberships with us; and/or (iii)
make a charge equivalent to the value of any voucher and/or
introductory offer against the payment card used on the
contravening order or take steps to redeem the products as we deem
appropriate. A charge may be made to cover the cost of recovery of
the products.
5. Love every wine or get your money back
a. Where you see any reference to 'Love every wine or get your money back'
we are referring to the customer promise as described in this clause.
b. If you buy any of our wines and you don't like a bottle, we will credit
your Virgin Wines account with store credit for the amount paid for that
bottle, provided you have contacted us within 120 days.
c. If you have purchased multiple of the same bottle, we will credit your
Virgin Wines store credit account for one bottle. If you would like a
refund for the remaining unopened bottles, then we will arrange a
collection and refund the net purchase price upon return.
d. Beer products, spirit products and gift products are not covered by this
customer promise.
e. Orders placed via a 3rd party site such Virgin Red, Virgin Atlantic or
Virgin Experience days are not covered by this customer promise as the
sale was not placed with Virgin Wines directly.
f. If you need to claim under our customer promise, then call us on 0343 224
1001 or notify us by email at help@virginwines.co.uk
g. Right To Terminate - This customer promise is here for the good of all
our customers. If we feel that it has been abused, we reserve the right
to close your account once we have met our obligations to you. If we do
deactivate your account, and you place another order, we reserve the
right to refuse the order, or our obligation to you for any claim will be
limited to your statutory rights.
6. Wine vouchers
If you have a voucher to redeem against the purchase of wine, the
following terms and conditions apply, and you agree to be bound by these
terms and conditions:
a. Promotional vouchers can only be used on orders of eligible wine cases
containing 12 or more wine bottles.
b. You must be over 18 to redeem the voucher.
c. Vouchers are non-transferable, may not be sold at auction and have no
cash alternative.
d. Promotional voucher discounts are not applicable to beer products, spirit
products or gift products.
e. Gift Vouchers, e-cards and gift balances are valid for 24 months from the
last activity. After 24 months any remaining balance will be removed.
Balances added as store credit are valid for 12 months from the date
added. After 12 months any remaining credit will be removed.
f. If you order 12 or more eligible wine bottles you are then able to add a
beer, spirit or gift product to be included in the transaction, however
the voucher discount will not be applied to these products. For example,
if you add a bottle of spirits to an order containing a case of 12 wine
bottles, the voucher will only be redeemed against the wine proportion of
your order.
g. WineBank Voucher:
i. This voucher is for customers who have not previously joined
WineBank and can only be used once.
ii. By redeeming this voucher you are agreeing to all the terms and
conditions of WineBank as set out in the WineBank terms and
conditions section.
iii. A minimum spend of £99.88 applies to voucher use unless otherwise
specified on the voucher. Vouchers may not be used on non-wine
products, or gift products.
h. Discovery Wine Club Voucher:
i. This voucher is for customers who have not previously joined
Discovery Wine Club and can only be used once.
ii. By redeeming this voucher you are agreeing to all the terms and
conditions of Discovery Wine Club as set out in the Discovery Wine
Club terms and conditions section.
iii. A minimum spend of £99.88 applies to voucher use unless otherwise
specified on the voucher. Vouchers may not be used on non-wine
products, or gift products.
i. justREDS Voucher:
i. This voucher is for customers who have not previously joined
justREDS and can only be used once.
ii. By redeeming this voucher you are agreeing to all the terms and
conditions of justREDS as set out in the justREDS terms and
conditions section.
iii. A minimum spend of £99.88 applies to voucher use unless otherwise
specified on the voucher. Vouchers may not be used on non-wine
products, or gift products.
j. All other vouchers (excluding Gift Vouchers):
i. This voucher is for new customers only and can only be used once.
ii. A minimum spend of £99.88 applies to voucher use unless otherwise
specified on the voucher. Vouchers may not be used on non-wine
products, or gift products.
k. Gift vouchers and VAA vouchers
i. These products are redeemable against wines, beers and spirits
products, however they are not redeemable against other products such
as food products.
l. Any introductory voucher outlined in clauses f, g, h and i above can only
be redeemed once and by redeeming the voucher, you are not entitled to
any further introductory vouchers or other introductory offers from
Virgin Wines or its affiliates (where "you" refers to any combination of
a registered user, a credit card, a credit card holder or a household).
If you have redeemed any introductory voucher or other introductory offer
from Virgin Wines or its affiliates in the past, you are not entitled to
participate in the offer, but you can re-join any of our clubs by
purchasing your first case at the normal price without the voucher
discount being applied.
m. Where a voucher is used in breach of the above conditions, Virgin Wines
reserves the right to make a charge equivalent to the value of the
voucher against the payment card used on the contravening order or take
steps to recover the goods as it deems appropriate. A charge may be made
to cover the cost of recovery of the goods.
7. WineBank
a. The Virgin Wines WineBank is NOT a bank in the same sense that Barclays
and NatWest are. It is a scheme where you pay money into your Virgin
Wines account in order to use it against the purchase of wine with Virgin
Wines.
b. The beauty is that instead of us choosing which cases of wine will be
discounted, we give you 20% interest on all money you save in your
WineBank account to spend on wine as and when you wish (there are a few
very reasonable exceptions where you won't be able to use your WineBank
balance).
c. Introductory Offers
i. Any WineBank Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
WineBank Introductory Offers from Virgin Wines or holder or its
affiliates (where "you" refers to any combination of a registered
user, a credit card, a credit card holder or a household). If you have
taken up any WineBank Introductory Offers from Virgin Wines or its
affiliates in the past, you are not entitled to participate in the
offer, but you can re-join WineBank by purchasing your first case at
the normal RRP.
d. Introductory WineBank offers cannot be combined with other introductory
offers. How it works:
i. We bill your payment card or PayPal account an agreed amount
(default of £25) on the 1st of each month or an alternative date
later in the month if you so choose.
ii. Each payment will have 20% interest added to it automatically. So,
for every £5 paid in by you, we will add an extra £1.
iii. Your WineBank balance (contributions and interest) are solely for
use against purchasing wine with Virgin Wines.
iv. You are free to change the amount of money you pay into your
account each month either through your online account or by
contacting us on 0343 224 1001. You can top-up your WineBank
balance at any time by contacting us on 0343 224 1001.
v. Any money added as a top-up to your WineBank balance will
automatically have 20% interest added to it immediately and is
ready to spend as soon as the payment is approved.
vi. You are free to cancel your WineBank membership at any point. And
we will gladly refund the outstanding balance of any money you have
paid into your account. However, any existing interest will be
removed. If you wish to remove money from your WineBank without
canceling your account, all interest relating to that money will be
removed. If you wish to cancel and for your money to remain in your
account to use at a later date, all interest will also remain in
the account.
vii. Your WineBank balance (money you have deposited plus interest)
cannot be used either fully or in part to buy gift vouchers, beer
products, spirits products or gift products.
viii. Orders containing only beer products or spirits products are not
eligible for WineBank free delivery.
ix. Discovery Wine Club, justREDS, Bin End Wine Club or Just6 orders
are not eligible for WineBank free delivery.
e. You agree to us holding your payment details and charging you in
accordance with clause D (above).
f. Your money is safe with us and any cash balance you have deposited is
fully refundable on request.
g. We keep the teeny-weeny bit of (real) interest our own bank pays on your
deposits. But then we are paying you 20% (!) of what you've paid in as
interest, so that's all right then.
h. Cases bought partly or wholly with your interest are not eligible for the
free 13th bottle associated with The Wine Club.
i. WineBank is designed so that you can get a special offer on the wines you
want to buy. It is not designed for you to get multiple discounts on the
same products. Therefore, certain deeply discounted products will not be
eligible to purchase with your WineBank balance.
j. We reserve the right to close the WineBank scheme at any time without
prior notice. In such circumstances you will be refunded any money you
have paid in to WineBank, and any money Virgin Wines has paid in will be
converted into vouchers on your account, which must be used within 6
months of the date the scheme is closed.
k. Payment for purchases made using your WineBank account is taken first
from any vouchers or refunds in your account, then any monies you have
paid into the account followed by any interest existing in the account.
If there are insufficient funds in your WineBank account the balance will
be charged to your registered credit/debit card.
l. Using vouchers to open a WineBank account is subject to terms and
conditions as laid out in section 6.
m. In the event that a transaction is cancelled your account will be
returned to the state prior to that transaction. Any charges for
transactions conducted after the cancelled transaction will be
recalculated as if the original (cancelled) transaction had not taken
place. If this results in a negative interest value, the equivalent value
will be removed from the cash balance in the account to compensate and
return the interest balance to zero before any cash refund takes place.
n. WineBank is provided for the benefit of our customers. If we deem that an
account is being used in contravention of the principles of the scheme we
reserve the right to cancel that account.
o. WineBank WineInterest is valid for 24 months from the last activity.
After 24 months any unspent WineInterest will be removed.
8. Discovery Wine Club
a. Introductory Offers
i. Any Discovery Wine Club Introductory Offer can only be redeemed once
and by accepting an introductory offer, you are not entitled to any
further Discovery Wine Club Introductory Offers from Virgin Wines or
holder or its affiliates (where "you" refers to any combination of a
registered user, a credit card, a credit card holder or a household).
If you have taken up any Discovery Wine Club Introductory Offer from
Virgin Wines or its affiliates in the past, you are not entitled to
participate in the offer, but you can re-join the plan by purchasing
your first case at the normal RRP.
ii. Introductory Discovery Wine Club offers cannot be combined with other
introductory offers.
b. How it works:
i. With Discovery Wine Club you get a regular supply of outstanding
craft wines delivered direct to your door from some of the world's
top independent winemakers.
ii. We will notify you every 3 months (and at Christmas) by email that
your next case of wine is ready for delivery, including the contents
and the price.
iii. You can skip or cancel any suggested case at any time by responding
to our notification before the date stated on the notification.
Please telephone our call centre on 0343 224 1044. If we don't hear
from you, we will deliver the case of wine to the selected Discovery
Wine Club address and charge your card the notified price of the
wine plus £7.99 delivery. The address, Credit/Debit Card details and
delivery instructions for your Discovery Wine Club case are specific
to these deliveries and may vary from the default details on your
account.
iv. Should you wish to cancel your membership of the Discovery Wine
Club, you may do so at any time by calling us on 0343 224 1044. If
you wish to notify us in writing you may do so by post or emailing
us at discoveryclub@virginwines.co.uk.
c. You consent to us holding and using your payment card or PayPal details
under this section for the purpose of obtaining payment for each case of
wine whilst you are on the Discovery Wine Club.
d. Should we change the Terms and Conditions of our Discovery Wine Club
offer from time to time, we will notify you before your next case is
dispatched, so that there are no nasty surprises.
e. We will let you know what's in your next case before we ship it. If you
don't tell us before we ship your wines that you don't wish to receive
your Discovery Wine Club case and then ask to return it, your delivery
charge will not be refunded.
f. Each year you will be offered a special Christmas holiday shipment. You
will be notified in advance of this special shipment and its seasonal
price. There is absolutely no commitment to accept this seasonal case.
g. VAA Flying Club and Virgin Red:
i. Members will be eligible to earn 500 points on Discovery Club
orders as long as there is a valid VAA Flying Club or Virgin Red
membership number on their account at the time the order is placed.
ii. Points are not awarded on introductory cases.
iii. Please see section 18 for full terms and conditions regarding
Virgin Points.
9. justREDS
a. Introductory Offers
i. Any justREDS Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
justREDS Introductory Offers from Virgin Wines or holder or its
affiliates (where "you" refers to any combination of a registered
user, a credit card, a credit card holder or a household). If you
have taken up any justREDS Introductory Offers from Virgin Wines or
its affiliates in the past, you are not entitled to participate in
the offer, but you can re-join the plan by purchasing your first case
at the normal RRP.
ii. Introductory justREDS offers cannot be combined with other
introductory offers.
b. How it works:
i. With justREDS you get a regular supply of handcrafted red wines
delivered direct to your door that have been taste tested by Matthew
Jukes, a world-renowned wine authority.
ii. We will notify you every 3 months (and at Christmas) by email that
your next case of wine is ready for delivery, including the contents
and the price.
iii. You can skip or cancel any suggested case at any time by responding
to our notification before the date stated on the notification.
Please telephone our call centre on 0343 224 1043. If we don't hear
from you, we will deliver the case of wine to the selected justREDS
address, Credit/Debit Card details and delivery instructions for
your justREDS case are specific to these deliveries and may vary
from the default details on your account.
iv. Should you wish to cancel your membership of justREDS, you may do so
at any time by calling us on 0343 224 1043. If you wish to notify us
in writing you may do so by post or emailing us at
justreds@virginwines.co.uk.
c. You consent to us holding and using your payment card or PayPal details
under this section for the purpose of obtaining payment for each case of
wine whilst you are on justREDS.
d. Should we change the Terms and Conditions of our justREDS offer from time
to time, we will notify you before your next case is dispatched, so that
there are no nasty surprises.
e. We will let you know what's in your next case before we ship it. If you
don't tell us before we ship your wines that you don't wish to receive
your justREDS case and then ask to return it, your delivery charge will
not be refunded.
f. Each year you will be offered a special Christmas holiday shipment. You
will be notified in advance of this special shipment and its seasonal
price. There is absolutely no commitment to accept this seasonal case.
10. Just6
a. Introductory Offers
i. Any Just6 Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
Just6 Introductory Offers from Virgin Wines or holder or its
affiliates (where "you" refers to any combination of a registered
user, a credit card, a credit card holder or a household). If you
have taken up any Just6 Introductory Offers from Virgin Wines or its
affiliates in the past, you are not entitled to participate in the
offer, but you can re-join the plan by purchasing your first case at
the normal RRP.
ii. Introductory Just6 offers cannot be combined with other introductory
offers.
b. How it works:
i. With Just6 you get a regular supply of wine carefully selected by
us from various countries/regions/styles every 2 months.
ii. We will notify you every 3 months (and at Christmas) by email that
your next case of wine is ready for delivery, including the
contents and the price.
iii. You can skip or cancel any suggested case at any time by responding
to our notification before the date stated on the notification.
Please telephone our call centre on 0343 224 1044. If we don't hear
from you, we will deliver the case of wine to the selected Just6
address, Credit/Debit Card details and delivery instructions for
your Just6 case are specific to these deliveries and may vary from
the default details on your account.
iv. Should you wish to cancel your membership of Just6, you may do so
at any time by calling us on 0343 224 1044. If you wish to notify
us in writing you may do so by post or emailing us at
just6@virginwines.co.uk.
c. You consent to us holding and using your payment card or PayPal details
under this section for the purpose of obtaining payment for each case of
wine whilst you are on Just6.
d. Should we change the Terms and Conditions of our Just6 offer from time
to time, we will notify you before your next case is dispatched, so that
there are no nasty surprises.
e. We will let you know what's in your next case before we ship it. If you
don't tell us before we ship your wines that you don't wish to receive
your Just6 case and then ask to return it, your delivery charge will not
be refunded.
11. BEERBOX
a. Introductory Offers
i. Any BEERBOX Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
BEERBOX Introductory Offers from Virgin Wines or its affiliates
(where "you" refers to any combination of a registered user, a
credit card, a credit card holder or a household). If you have taken
up any BEERBOX Introductory Offers from Virgin Wines or its
affiliates in the past, you are not entitled to participate in the
offer, but you can re-join the plan by purchasing your first case at
the normal list price.
ii. Introductory BEERBOX offers cannot be combined with other
introductory offers.
b. How it works:
i. With BEERBOX you get a regular 10 bottle supply of craft beer
carefully selected by us from various countries/regions/styles
delivered to you, either every month or 2 months according to your
plan.
ii. We will notify you by email that your next case of beer is ready
for delivery, including the contents and the price.
iii. You can skip or cancel any suggested case at any time by responding
to our notification before the date stated on the notification.
Please telephone our call centre on 0343 224 1001. If we don't hear
from you, we will deliver the case of beer to the selected BEERBOX
address, Credit/Debit Card details and delivery instructions for
your BEERBOX case are specific to these deliveries and may vary
from the default details on your account.
iv. Should you wish to cancel your membership of BEERBOX, you may do so
at any time by calling us on 0343 224 1001. If you wish to notify
us in writing you may do so by post or emailing us at
help@virginwines.co.uk.
c. You consent to us holding and using your payment card or PayPal details
under this section for the purpose of obtaining payment for each case of
wine whilst you are on BEERBOX.
d. Should we change the Terms and Conditions of our BEERBOX offer from time
to time, we will notify you before your next case is dispatched, so that
there are no nasty surprises.
e. We will let you know what's in your next case before we ship it. If you
don't tell us before we ship your wines that you don't wish to receive
your BEERBOX case and then ask to return it, your delivery charge will
not be refunded.
12. Bin Ends Wine Club
a. Introductory Offers
i. Any Bin Ends Wine Club Introductory Offers can only be redeemed once
and by accepting an introductory offer, you are not entitled to any
further Bin Ends Wine Club Introductory Offers from Virgin Wines or
holder or its affiliates (where "you" refers to any combination of a
registered user, a credit card, a credit card holder or a
household). If you have taken up any Bin Ends Wine Club Introductory
Offers from Virgin Wines or its affiliates in the past, you are not
entitled to participate in the offer, but you can re-join the plan
by purchasing your first case at the normal RRP.
ii. Introductory Bin Ends Wine Club offers cannot be combined with other
introductory offers.
b. How it works:
i. With Bin Ends Wine Club you get a regular supply of wine carefully
selected by us from various countries/regions/styles every 3
months.
ii. We will notify you every 3 months (and at Christmas) by email that
your next case of wine is ready for delivery, including the
contents and the price.
iii. You can skip or cancel any suggested case at any time by responding
to our notification before the date stated on the notification.
Please telephone our call centre on 0343 224 1044. If we don't hear
from you, we will deliver the case of wine to the selected Bin Ends
Wine Club address, Credit/Debit Card details and delivery
instructions for your Bin Ends Wine Club case are specific to these
deliveries and may vary from the default details on your account.
iv. Should you wish to cancel your membership of Bin Ends Wine Club,
you may do so at any time by calling us on 0343 224 1044. If you
wish to notify us in writing you may do so by post or emailing us
at binends@virginwines.co.uk.
c. You consent to us holding and using your payment card or PayPal details
under this section for the purpose of obtaining payment for each case of
wine whilst you are on the Bin Ends Wine Club.
d. Should we change the Terms and Conditions of our Bin Ends Wine Club
offer from time to time, we will notify you before your next case is
dispatched, so that there are no nasty surprises.
e. We will let you know what's in your next case before we ship it. If you
don't tell us before we ship your wines that you don't wish to receive
your Bin Ends Wine Club case and then ask to return it, your delivery
charge will not be refunded.
f. Each year you will be offered a special Christmas holiday shipment. You
will be notified in advance of this special shipment and its seasonal
price. There is absolutely no commitment to accept this seasonal case.
13. BeerSave
a. BeerSave is a scheme where you pay money into your Virgin Wines account
in order to use it against the purchase of beer with Virgin Wines.
b. Introductory Offers
i. Any BeerSave Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
BeerSave Introductory Offers from Virgin Wines or holder or its
affiliates (where "you" refers to any combination of a registered
user, a credit card, a credit card holder or a household). If you
have taken up any BeerSave Introductory Offers from Virgin Wines or
its affiliates in the past, you are not entitled to participate in
the offer, but you can re-join BeerSave by signing up with no
introductory offer.
c. How it works
i. We bill your payment card or PayPal account an agreed amount
(default of £25) on the 1st of each month or an alternative date
later in the month if you so choose.
ii. Your BeerSave balance is for use against purchasing beer products,
but can also be used on spirit products with Virgin Wines.
iii. You are free to change the amount of money you pay into your
account each month either through your online account or by
contacting us on 0343 224 1044.
iv. You are free to cancel your BeerSave membership at any point. And
we will gladly refund the outstanding balance of any money you have
paid into your account.
v. Your BeerSave balance (money you have deposited) cannot be used
either fully or in part to buy gift vouchers, wine products, or
gift products.
d. You agree to us holding your payment details and charging you in
accordance with clause D (above).
e. Your money is safe with us and any cash balance you have deposited is
fully refundable on request.
f. We keep the teeny-weeny bit of (real) interest our own bank pays on your
deposits.
g. We reserve the right to close the BeerSave scheme at any time without
prior notice. In such circumstances you will be refunded any money you
have paid in to BeerSave, which must be used within 6 months of the date
the scheme is closed.
h. Payment for purchases made using your BeerSave account is taken first
from any vouchers or refunds in your account, then any monies you have
paid into the account. If there are insufficient funds in your BeerSave
account the balance will be charged to your registered credit/debit
card.
i. Using vouchers to open a BeerSave account is subject to terms and
conditions as laid out in section 6.
j. In the event that a transaction is cancelled your account will be
returned to the state prior to that transaction. Any charges for
transactions conducted after the cancelled transaction will be
recalculated as if the original (cancelled) transaction had not taken
place. If this results in a negative interest value, the equivalent
value will be removed from the cash balance in the account to compensate
and return the interest balance to zero before any cash refund takes
place.
k. BeerSave is provided for the benefit of our customers. If we deem that
an account is being used in contravention of the principles of the
scheme we reserve the right to cancel that account.
14. SpiritSave
a. SpiritSave is a scheme where you pay money into your Virgin Wines
account in order to use it against the purchase of spirits with Virgin
Wines.
b. Introductory Offers
i. Any SpiritSave Introductory Offers can only be redeemed once and by
accepting an introductory offer, you are not entitled to any further
SpiritSave Introductory Offers from Virgin Wines or holder or its
affiliates (where "you" refers to any combination of a registered
user, a credit card, a credit card holder or a household). If you
have taken up any SpiritSave Introductory Offers from Virgin Wines or
its affiliates in the past, you are not entitled to participate in
the offer, but you can re-join SpiritSave by signing up with no
introductory offer.
c. How it works
i. We bill your payment card or PayPal account an agreed amount
(default of £25) on the 1st of each month or an alternative date
later in the month if you so choose.
ii. Your SpiritSave balance is for use against purchasing spirit
products, but can also be used on beer products with Virgin Wines.
iii. You are free to change the amount of money you pay into your
account each month either through your online account or by
contacting us on 0343 224 1044.
iv. You are free to cancel your SpiritSave membership at any point. And
we will gladly refund the outstanding balance of any money you have
paid into your account.
v. Your SpiritSave balance (money you have deposited) cannot be used
either fully or in part to buy gift vouchers, wine products, or
gift products.
d. You agree to us holding your payment details and charging you in
accordance with clause D (above).
e. Your money is safe with us and any cash balance you have deposited is
fully refundable on request.
f. We keep the teeny-weeny bit of (real) interest our own bank pays on your
deposits.
g. We reserve the right to close the SpiritSave scheme at any time without
prior notice. In such circumstances you will be refunded any money you
have paid in to SpiritSave, which must be used within 6 months of the
date the scheme is closed.
h. Payment for purchases made using your SpiritSave account is taken first
from any vouchers or refunds in your account, then any monies you have
paid into the account. If there are insufficient funds in your BeerSave
account the balance will be charged to your registered credit/debit
card.
15. Rate and Win Prize Draw
a. Every time you rate or review a product you will be automatically
entered into our monthly prize draw.
b. Each product you rate or review will count as one entry into that
month's prize draw.
c. The winners will be pulled at random and the prizes will vary each
month.
d. Right To Terminate - The monthly prize draw is here for the good of all
of our customers. If we feel that it has been abused, we reserve the
right to exclude your entries from that month's prize draw.
16. Gift products
a. Delivery
i. Next working day and Saturday delivery is free on all gift product
orders. Named day delivery is available for £2. We do not operate a
delivery service on Public & Bank Holiday's. Allow three working
days for delivery. 85% of orders are delivered the next working
day.
ii. Sunday delivery is not available.
iii. In order for your order to arrive the next working day you need to
ensure the order is completed before the cut-off time provided at
the time of purchase.
iv. We will deliver your gift to anywhere in the United Kingdom
(including Northern Ireland, the Highlands, Scottish Islands, the
Isle of Man and the Scilly Isles). However, please allow a few
extra days for delivery to offshore islands, Northern Ireland,
Scottish Highlands and some other areas of Scotland. The following
postcode areas are affected: BT47-48, BT69, BY69, BT71, BT74-79,
BT81-82, BT92-94, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV21-28,
IV40-49, IV51-56, JE1-9, KA27-28, KW11, KW13, KW15-17, PA20,
PA33-34, PA36, PA41-49, PA60-78, PA80, PH30-32, PH35-44, PH50,
TR21-25, ZE1-3.
v. We shall not be liable for any delay in delivering your gift if
that delay or failure is caused by circumstances beyond our control
such as, war, riot, civil commotion, malicious damage, compliance
with any law or governmental order, rule, regulation or direction,
fire, flood, storm, pandemic or Act of God, failure of ISP or
telecommunications provider in connection with the performance of
this Agreement.
b. Incorrect / missing or damaged products:
i. In the event that any of the products in your order are incorrect,
missing or damaged, please let us know within 30 days.
ii. Where the order is a single product item we will collect the item
and then once we have confirmed receipt of that item we will send
the correct replacement free of charge. Delivery of the replacement
product should take place within 7 working days of you notifying us
regarding the incorrect item.
iii. Where the incorrect, missing or damaged product is part of a case
we will credit your Virgin Wines account with the price you paid or
a proportion of the total order price representing the proportion
of the incorrect, missing or damaged order contents.
c. Vouchers
i. Promotional voucher discounts are not applicable to gift product
purchases.
d. WineBank
i. Your WineBank balance (money you have deposited plus interest) cannot
be used on gift products.
e. Gift products are not covered under our 'Love every wine, or get your
money back' customer promise.
f. BeerSave
i. Your BeerSave balance cannot be used on gift products.
g. SpiritSave
i. Your SpiritSave balance cannot be used on gift products.
h. Advent Calendars
i. P&P for the advent calendars is £7.99 per calendar. Multiple calendar
deliveries to the same address will still incur £7.99 per calendar.
The advent calendars do not qualify for the 'spend over £150 and
receive free delivery' promotion. The advent calendars are a Virgin
Wines gift product, and therefore WineBank, SpiritSave and BeerSave
balances are not deductible from the total balance and WineBank Free
Delivery does not apply.
17. Personalised Gifts
a. Personalised gifts cannot be cancelled, returned or exchanged unless
they are faulty or damaged.
b. Customers must check the spelling and accuracy of a personalised gift
before the order is placed. No refund can be made for personalised gifts
which contain a misspelling or misplacement of text. Customers must tick
the box before adding to basket to confirm that "I have checked my
design for spelling, colours, position and size and understand that I
cannot make any changes once my order has been placed. I also understand
that I cannot return any personalised products unless they are faulty or
damaged"
c. Virgin Wines are not liable for any messaging uploaded by the customer
to create a personalised gift. This includes but not limited to
messaging related to a person's health, personal data about another
person, such as their address, phone number, or email address fraud or
fraudulent misrepresentation, confidential information, threatening,
defamatory, indecent, seditious, offensive, sexual harassment,
pornographic, obscene, abusive, liable to incite racial hatred,
discriminatory, wording which constitutes or encourages conduct that
would be considered a criminal offence, includes or makes reference to
illegal drugs or encourages those to not drink responsibly.
d. We reserve the right to cancel any order which is reported to us as
inappropriate.
e. Virgin Wines does not give the customer copyrights or approval to make
the false impression that any personalised messaging originates from
Virgin Wines or any or the Virgin groups.
f. Delivery for personalised gifts is 3- 5 working days. Excluding bank
holidays. Whilst we aim to deliver within 5 working days, peak periods
such as December could be 3 - 6 working days.
g. Named day delivery is not possible for personalised gifts.
h. Delivery is available to mainland UK, Scottish Islands, the Isle of Man
and the Scilly Isles. We unfortunately cannot deliver to Northern
Ireland or the Channel Islands at this time.
i. Personalised orders must be placed via virginwines.co.uk. Orders cannot
be placed by the Virgin Wines Call centre, Wine advisors or Commercial
team.
18. Recommend a Friend
a. If you have recommended Virgin Wines to a friend, you will receive £10
for every friend who joins Virgin Wines, or the Virgin Wines Discovery
Club, or the Virgin Wines WineBank. The £10 will be credited to your
account as soon as your friend has used their voucher.
b. Recommend a friend benefits do not apply to members of the same
household living at the same address or using the same credit/debit
cards.
19. VAA Flying Club and Virgin Red
a. These terms and conditions apply to members of Virgin Atlantic's Flying
Club and Virgin Red, buying wine from Virgin Wines. It is important that
you read these terms and conditions carefully.
i. You must be at least 18 (eighteen) years old to buy alcohol.
ii. Virgin Wines only deliver to UK addresses.
iii. All purchases of wine through Virgin Wines will be subject to
Virgin Wines' standard terms and conditions of purchase. These
terms and conditions may change from time to time and are available
to view at www.virginwines.co.uk.
b. Members will be eligible to earn points on selected products with Virgin
Wines as long as there is a valid Virgin Atlantic Flying Club or Virgin
Red membership number on their account at the time the order is placed.
c. Members only earn points on products that are Virgin Points eligible
products. This will be clearly stated on the product at the time of
purchasing, along with the number of points you will earn.
d. If the product is returned your points will not be awarded.
e. Points can take up to 28 days to show in your Flying Club or Virgin Red
account.
f. Orders placed using Virgin Points via Virgin Atlantic Flying Club or
Virgin Red are not covered by the 'Love every wine or get your money
back' customer promise as the sale was not placed with Virgin Wines
directly.
20. Corporate Orders
a. Corporate Definition: A corporate order is an order where the corporate
customer orders 10 or more cases on the same order.
b. Delivery Address(es): Where an order(s) contain(s) goods to be delivered
to more than one delivery address, it is the responsibility of the
corporate customer placing the order(s) to ensure that all delivery
address(es) provided to Virgin Wines are correct. If goods are delivered
to an incorrect address(es) as a result of incorrect information
provided by the corporate customer, Virgin Wines will not take
responsibility for this and the corporate customer will be charged for
the cost of replacement goods and the cost of delivering the replacement
goods to the correct address(es).
c. Payment: We accept payment from corporate customers by Visa, Mastercard,
PayPal, bank transfer and cheque. In the case of payment by bank
transfer and cheque the order(s) will only be shipped when cleared funds
have been received in Virgin Wines bank account.
21. Beers
a. Beer bought from us will come with a minimum of one month expiration.
b. Beers with less than this will be identified prior to purchase.
c. It is worth noting that beer does not suddenly 'go bad' once the expiry
date has passed and you will still have an enjoyable beer experience.
(Unopened) Pantry Fridge Past Date Past Date Canned Beer lasts for 6-9
Months 6 months-2 Years Bottled Beer lasts for 6-9 Months 6 months-2 Years
Homemade Beer lasts for 6-9 Months 6 months-2 Years
Source: eatbydate
22. Data Protection
a. For information about our Cookies - click here.
b. For information on our Privacy Policy - click here.
23. Security
a. If you are nervous about shopping on the web, don't be. We use secure
servers with state-of-the-art encryption and secure sockets layer (SSL)
technology for the transfer of credit card information. Additionally, we
have security measures in place to protect our customer database and
access to this database is restricted internally.
b. To make sure that you don't have to worry, we will make good any losses
suffered by you and charged to you by your credit card company, up to a
maximum of £1,000 through the unlawful use by a third party of your
credit card or credit card information directly as a result of your use
of our web site.
c. It is your responsibility to protect your password from being disclosed
to any third party.
24. Intellectual Property Rights
a. You agree and acknowledge that we own or are licensed to use all
copyright, database rights, trade marks and other intellectual property
rights in and to all parts of this web site, and to the business of
Virgin Wine Online Limited, the structure, design and layout of the web
site and the styles of the wines.
b. You are entitled to use our web site in accordance with these Terms and
Conditions only. You must obtain our prior written consent before you
use our web site or any part of it in any other manner.
c. All persons, individual and corporate, are prohibited from providing
hypertext or other links to the virginwines.co.uk web site, other than
to our home page, from their own web site or from a third party's web
site, without our prior written consent.
25. Limitation of Liability
a. Nothing in these Terms and Conditions shall exclude Virgin Wine Online's
liability for personal injury or death caused by its negligence.
b. We will not be liable for any loss or damage caused by us or our
employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the
contract was formed;
ii. loss or damage was not caused by any breach on the part of the
supplier;
iii. loss or damage relates to business and/or non-consumers.
c. Subject to Clause 10a we will not be liable for loss or damage caused by
the customer handling of our products. In particular we will not be
liable for spillages or breakages.
d. Customers should also be aware of the following inherent risks and
warnings:
i. Alcohol should be consumed in moderation.
ii. A case of wine is heavy so extra care should be taken when lifting
it. If you are concerned about the weight we advise that you
transfer the bottles 1 or 2 at a time.
iii. Red wine in particular may cause staining if spilt so extra care
should be taken.
iv. Sparkling wines and champagnes can be volatile due to the build-up
of gases, extra care should be taken when opening these.
BeerSave
Get access to BeerSave pricing on on our entire range of beers by being a
BeerSave member.
WineBank, Discovery Club and justREDS members automatically receive BeerSave
pricing.
* Exclusive access to BeerSave pricing on every single beer you order.
* Spread the cost by saving a chosen amount into your account each month.
* Order whenever suits you, no contract, cancel anytime.
Join now and start saving Member pricing on beers is also given to WineBank,
Discovery Club, justREDS, BEERBOX and SpiritSave members. Already a member?
Click here to login
SpiritSave
Get access to SpiritSave pricing on on our entire range of spirits by being a
SpiritSave member.
WineBank, Discovery Club and justREDS members automatically receive SpiritSave
pricing.
* Exclusive access to SpiritSave pricing on our entire range of spirits.
* Spread the cost by saving a chosen amount into your account each month.
* Order whenever suits you, no contract, cancel anytime.
Join now and start saving Member pricing on spirits is also given to WineBank,
Discovery Club, justREDS, BEERBOX and BeerSave members. Already a member? Click
here to login
WINES
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VIRGIN WINES
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HELP
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* Modern slavery
CONTACT
* 0343 224 1001
* help@virginwines.co.uk
*
Virgin Wine Online Ltd.
St James' Mill, Whitefriars, Norwich. NR3 1TN.
© Virgin Wines 2018 All rights reserved.
VAT: 394 8318 54 - registered in England & Wales
Company No: 03800762
Virgin Wines UK
Virgin Wines AUS Virgin Wines USA
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