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Information

EXPEDIA® REWARDS WILL TRANSITION TO ONE KEY™ BEGINNING ON JULY 6, 2023

Throughout July, members will start earning at the One Key rate and unlock new
and exciting benefits across Expedia, Hotels.com, and Vrbo.
 * Learn more about One Key here

Expedia Rewards FAQ • Terms and Conditions

Expedia® Rewards Terms and Conditions 

Last Revised: February 1 2022 

Applicable from April 24, 2023 

 

IMPORTANT NOTICE: EXPEDIA® REWARDS WILL TRANSITION TO ONE KEY™ BEGINNING ON JULY
6, 2023. THE ONE KEY TERMS AND CONDITIONS BELOW WILL APPLY FROM JULY 6, 2023,
UNLESS OTHERWISE NOTIFIED.

Expedia Rewards ("Program") is offered to Expedia.com and Expedia app customers
at the sole discretion of Expedia, Inc. (“Expedia”), and is open only to
individuals who are eighteen (18) years of age and older, have a valid email
address, and have enrolled in the Program ("Member(s)"). By participating in the
Program, Members can earn Points for booking and completing eligible travel
through the Expedia Site; and can redeem available Points towards Redemption
Rewards, subject to their availability and these Terms and Conditions. The terms
"you" and "your" throughout these Terms and Conditions refer to any Member. 

Acceptance of these Terms and Conditions
Your continued participation in the Program as a Member constitutes your
acceptance of these Terms and Conditions. The version of these Terms and
Conditions that are currently on the website available at
www.expedia.com/lp/b/exp-rewards-terms, will apply until February 01, 2022 and
will supersede all previous versions of these Terms and Conditions. These new
updated Terms and Conditions will apply from February 01, 2022. 

Membership in the Program is void if prohibited by law in the state or country
of the Member's residence, and these Terms and Conditions are subject to change
as may be necessary to comply with such laws or regulations. 

Disputes
Expedia is committed to customer satisfaction, so if you have a problem or
dispute, we will try to resolve your concerns. But if we are unsuccessful, you
may pursue claims as explained in this section. 

You agree to give us an opportunity to resolve any disputes or claims relating
in any way to the Website, any dealings with our customer service agents, any
services or products provided, any representations made by us, or our Privacy
Policy (“Claims”) by contacting Expedia Customer Support or 1-877-787-7186. If
we are not able to resolve your Claims within 60 days, you may seek relief
through arbitration or in small claims court, as set forth below. 

Any and all Claims will be resolved by binding arbitration, rather than in
court, except you may assert Claims on an individual basis in small claims court
if they qualify. This includes any Claims you assert against us, our
subsidiaries, travel suppliers, or any companies offering products or services
through us (which are beneficiaries of this arbitration agreement). This also
includes any Claims that arose before you accepted these Terms of Use,
regardless of whether prior versions of the Terms of Use required arbitration. 

There is no judge or jury in arbitration, and court review of an arbitration
award is limited. However, an arbitrator can award on an individual basis the
same damages and relief as a court (including statutory damages, attorneys’
fees, and costs), and must follow and enforce these Terms of Use as a court
would. 

Arbitrations will be conducted by the American Arbitration Association (AAA)
under its rules, including the AAA Consumer Rules. The AAA's rules are available
at www.adr.org or by calling 1-800-778-7879. Payment of all filing,
administration, and arbitrator fees will be governed by the AAA's rules, except
as provided in this section. If your total Claims seek less than $10,000, we
will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s
fees, unless the arbitrator determines your Claims are frivolous. You may choose
to have an arbitration conducted by telephone, based on written submissions, or
in person in the state where you live or at another mutually agreed location. 

To begin an arbitration proceeding, you must send a letter requesting
arbitration and describing your Claims to “Expedia Legal: Arbitration Claim
Manager,” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we
request arbitration against you, we will give you notice at the email address or
street address you have provided. A party requesting arbitration must also
provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel
Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org or at any AAA
office.

Any and all proceedings to resolve Claims will be conducted only on an
individual basis and not in a class, consolidated or representative action. If
for any reason a Claim proceeds in court rather than in arbitration we each
waive any right to a jury trial. The Federal Arbitration Act and federal
arbitration law apply to this agreement. An arbitration decision may be
confirmed by any court with competent jurisdiction. 

Expedia may at its sole discretion modify any of the Terms and Conditions
governing the Program—including, but not limited to, the rules for earning and
redeeming Expedia Rewards points, the expiration policy for Points and the
products and services on which Points may be earned and redeemed—at any time,
with or without notice, even though these changes may affect your ability to use
any Points or benefits you have already earned. Expedia reserves the right in
its sole discretion to disqualify any Expedia Rewards Member it finds to be
tampering with the operation of the Program or to be acting in violation of
these Terms & Conditions or in a fraudulent or deceptive manner. Any attempt by
any Expedia Rewards Member to undermine the legitimate operation of the Program
may be a violation of criminal and civil law, and, should such an attempt be
made, Expedia reserves the right to seek damages from any such person to the
fullest extent permitted by law. Failure by Expedia to enforce any of these
Terms & Conditions shall not constitute a waiver of that provision. Expedia
makes no guarantees, warranties, or representations of any kind concerning the
Program. 

You release Expedia and its affiliates and partners from all liability regarding
the earning, redemption, and use of Expedia Rewards points, including any
rewards that, after receipt, may be lost, stolen, or destroyed. Expedia
suppliers are in no way affiliated with or responsible for Expedia Rewards
Program administration. 

Improper Member Activity
Expedia reserves the right in its sole discretion to disqualify any Member
it reasonably believes to be tampering with the operation of the Program or to
be acting in breach of these Terms and Conditions or in a fraudulent or
deceptive manner. Any attempt by any Member to undermine the legitimate
operation of the Program may be a breach of criminal and civil law, and should
such an attempt be made or threatened, Expedia reserves the right to seek
damages from any such person to the fullest extent permitted by law.  

Expedia has the right to monitor all Account activity for compliance with these
Terms and Conditions. If Expedia has reasonable grounds to believe your Account
shows signs of fraud, abuse, improper conduct or suspicious activity
(collectively, “Improper Activity”), Expedia may close or freeze your Account
immediately, and where such Improper Activity is found to have occurred, you may
lose your accumulated Points or Redemption Reward(s). If you have conducted any
Improper Activity, Expedia reserves the right to take any necessary legal action
and may have grounds to confiscate any Redemption Rewards as a result of such
activity. In addition, you may be liable for monetary losses to Expedia,
including litigation costs and damages, and you will not be allowed to
participate in the Program in the future. Eligible Bookings discovered to be
related to Improper Activity will have their Points rescinded, and the Account
associated with such activity will be frozen from further Point earning or
redemption activity. To contest freezing of an account, the rescinding of Points
or confiscation of Redemption Rewards, please contact the Customer Service
Center.  

Changes to these Terms and Conditions
From time to time Expedia may make changes to these Terms and Conditions in its
sole discretion. We will always endeavor to provide you with notice of any
material changes prior to the changes coming into effect. The table below sets
out some important information about the notices we will provide for different
types of changes: 

Change

Notification Period

A material change to the Terms and Conditions that substantially limits (a) the
way Points are earned or redeemed by Members (or any membership tier); or (b)
Program Benefits for Members (or any membership tier) 

At any time by giving Members at least 90 days’ written notice

Any other changes to the terms and conditions 

At any time without prior notice to Members, where the changes are beneficial to
you or would not have a material impact on you. These changes will apply from
the date that they are published on
 https://www.expedia.com/lp/b/exp-rewards-terms.

For all other changes, at any time by giving you written notice.

We will send any written notices to the contact details you have provided to us
for your Account. You are responsible for updating your contact details if and
when they change. Your continued participation in the Program as a Member
following the above notice periods constitutes your acceptance of the notified
changes to these Terms and Conditions. 

Liability
The Program is provided without any warranty (either express or implied) or
implied term of any kind, including but not limited to any implied warranties or
implied terms of satisfactory quality, fitness for a particular purpose, or
non-infringement. Expedia makes no guarantees, warranties, or representations of
any kind concerning the Program, except where a particular guarantee or warranty
cannot be excluded under applicable law, including consumer law. 

Expedia will not be liable for any inaccuracies regarding the earning,
redemption, and use of Points, unless and only to the extent that Expedia
directly caused such inaccuracies. Expedia will not be liable with regards to
Redemption Rewards that, after receipt, may be lost, stolen, or destroyed, other
than where such liability was caused or contributed to by a negligent or
fraudulent act of Expedia.  Expedia suppliers and partners are in no way
affiliated with or responsible for Program administration. 

Subject to the limitations set out in these Terms and Conditions, you agree that
neither Expedia or its affiliates will be liable for any losses arising out of
or in connection with the Program (including, for example, any use of the
Program and/or any delay or inability to use the Program) which were not: 

(i) reasonably foreseeable by both you and Expedia at the time of enrollment in
the Program; 
(ii) actually suffered or incurred by you; and 
(iii) caused by a breach of Expedia's obligations under these terms and
conditions or our failure to use reasonable care and skill. 

Subject to the limitations set out in these Terms, in no event shall Expedia be
liable for any business losses and/or losses to non-consumers including (without
limitation) loss of profits or loss of revenue.  

Suspension and termination of these Terms and Conditions
To the fullest extent permitted by law, Expedia reserves the right in its sole
discretion to restrict the availability of the Program to any person, at any
time, for any or no reason, with prior reasonable written notice and without
liability to you. 

The Program has no predetermined termination date and may continue until such
time as Expedia decides to terminate the Program. Expedia may terminate the
Program at any time. Upon termination, you will have ninety (90) days from the
date Program termination is announced to use available Points remaining in your
Account. After that date, any Points will be forfeited without compensation. 

Privacy
It is a condition of membership to the Program that a Member consents and
authorizes Expedia to collect, use, and disclose the personal information
collected by Expedia in accordance with the Privacy Statement available
at www.expedia.com/privacy and all applicable privacy and data protection laws. 

Marketing
Where Expedia wishes to market its products or services to you, Expedia will do
so only after obtaining your prior consent. If you are receiving promotional
information and do not wish to receive this information any longer, please
contact the Customer Service Center to request to be removed from the marketing
list, or use the unsubscribe facilities included in Expedia's marketing
communications. Expedia will address such a request as soon as reasonably
possible, but in any event less than 30 days after such a request is received. 


DEFINITIONS



“Eligible Accommodation Rental” means a stand-alone booking of accommodation as
an alternative to a hotel such as a furnished apartment, house, villa, or
professionally managed resort-condominium complex booked on the Expedia Site
that is completed by the Expedia Rewards Member or not canceled. 

“Eligible Activities” means any pre-paid, stand-alone activities booked on the
Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight,
Eligible Hotel, Eligible Car, Eligible Accommodation Rental, and Eligible
Package on the Expedia Site. 

"Eligible Car" means any pre-paid, stand-alone car rental booked on the Expedia
Site that is completed by the Expedia Rewards Member or not canceled.  

"Eligible Flight” means any stand-alone flight (or flights) booked on the
Expedia Site in one booking that is completed by the Expedia Rewards Member or
not canceled. 

"Eligible Hotel” means any pre-paid, stand-alone hotel booked on the Expedia
Site that is completed by the Expedia Rewards Member or not canceled. 

"Eligible Package” means any pre-paid Hotel + Flight, Hotel + Car, Hotel +
Flight + Car, and Flight + Car booked together on the Expedia Site that is
completed by the Expedia Rewards Member or not canceled. 

"Expedia Site" means Expedia.com or the Expedia mobile app. 

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip
Element. 

“Pay-Now” means selecting the “Pay-Now” option at checkout prior to completing
your Eligible Booking. If you select the “Pay-Now” option, Expedia will charge
the amount to your preferred payment method in Dollars immediately less any
Expedia Rewards Points or coupons applied at checkout. 

“Points” are earned as a part of Expedia Rewards in accordance with the Terms
and Conditions and can mean Base Points, Bonus Points, or a combination of both.
Points can be earned for making Eligible Bookings as well as for bonus point
offers.

"Program Benefits" means the additional benefits a customer receives by being
part of Expedia Rewards as set out on here and updated from time to time.

“Property” means Eligible Accommodation Rental and/or Eligible Hotel. 

“Redemption Reward” means a booking on the Expedia Site that can be paid for (or
partially paid for) by the redemption of Points or a Reward Coupon by a Member
under these Terms and Conditions. Every 100 points earned can be used to get $1
off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier. 


MEMBERSHIP OF THE PROGRAM



To earn Points for an Eligible Booking, you must be a Member of the Program
prior to making an Eligible Booking and be signed in to your Account at the time
of making the Eligible Booking. No Points will be earned for bookings made on
the Expedia Site when you are not signed into your Account or if you create an
Account after booking but before travel is completed. As a Member of the
Program, you will receive certain Account-related updates such as your Points
Statement or tier status. 

Members may close their Account by calling the Customer Service Center. Your
ability to earn and redeem Points and claim any Program Benefits will be
suspended after the closure of your Account. If you close your Account, you will
no longer have access to your profile or access to your account statement
information, no Points will accumulate on future bookings, and any accumulated
Points will be unavailable to be used for Redemption Rewards and will expire
immediately from the date of closure. You will not be able to reactivate a
closed Account. If you want to join the Program again in the future you will
need to create a new account. 


EARNING POINTS



Points can only be earned by the owner of the Account through which any Eligible
Booking is made. Additional individuals named as travelers on the itinerary will
not earn Points. If you are booking a trip for another individual as a travel
arranger using the Arranger Settings in your Expedia account, the individual's
account you are using to book the travel will earn Points for the Eligible
Booking only if their Account is enrolled in the Program and they have an active
Account. 

After making an Eligible Booking, the anticipated number of Points to be earned
will be held in pending status. The number of pending Points calculated at the
time of making an Eligible Booking is based on the details of the itinerary
booked. Changes or cancellations to the booked itinerary may result in
differences between the anticipated number of pending Points and the actual
number of Points earned for that itinerary.  Pending Points are not eligible to
be used for Redemption Rewards. For pending Points to move from pending to
available status, the Eligible Booking must result in Completed Travel and
Points will be available in your Account based on the time periods identified in
the Posting/Reconciliation chart below. Once in available status, Points are
eligible to be used by the Member towards a Redemption Reward(s).  

No Points will be earned for change or cancellation fees imposed by suppliers. 

If you use a coupon when making an Eligible Booking, the value of the coupon
will be deducted prior to calculating the Points. If any additional amounts are
payable to the travel supplier at the time of travel, check-in, or check-out
(such as city tax or a resort fee), such amounts will not be included when
calculating the Points (even where such amount is included in the total
displayed when booking). 

Where a booking is made with any Points or Reward Coupon, a Member is not
eligible to earn Points or Bonus Points on that portion of the booking.  

Expedia reserves the right to rescind or cancel at any time any pending or
available Points that were earned for non-Completed Travel.  

Points will be rescinded or canceled in cases where a Member receives a refund
or credit, from either Expedia, a supplier, a financial institution, or a card
issuer. Where a Member receives a partial refund or credit from either Expedia
or a supplier due to a cancellation within a penalty window, no Points will be
earned. Where a Member receives a partial refund or credit from either Expedia
or a supplier and Points were redeemed to pay in part or in full for the
Eligible Booking, the Points used will be reinstated to the Member’s Account. 
Points earned pursuant to fraudulent, sham activity or falsified information
will be rescinded or canceled by Expedia. 

If your Account does not reflect the correct number of Points that you should
have earned as determined by Expedia, Expedia reserves the right to notify you
of the inaccuracy, and to adjust your Points balance to correct the inaccuracy.
If you believe your Account has been the subject of any suspicious activity,
please contact the Customer Service Center immediately. If it is determined you
have been the victim of a fraud, the Points you have earned may be transferred
to a new account. 

Your Points balance and redemption activity can be accessed on your Expedia
Rewards Activity page.  Points and Program Benefits have no cash value and may
not be transferred to another Account/Member or redeemed for cash. Points may
not be assigned, sold, transferred, and/or pledged by you to any third party.
You have no property rights or other legal interests in Points. You are
responsible for any personal tax liability that may be related to participation
in the Program and redemption of any rewards. 

If you believe you did not receive the correct number of Points for an Eligible
Booking, you must contact the Customer Service Center within one hundred eighty
(180) days from the date of Completed Travel. Expedia (acting reasonably) will
make the final determination as to whether Points adjustments of any kind are
justified for the travel in question. In no event will any Points manually be
moved from pending to available status sooner than the time period identified in
the Points Posting/Reconciliation chart below. 


POINT POSTING/RECONCILIATION



Upon making an Eligible Booking the anticipated number of Points to be earned
are held in pending status until an Eligible Booking becomes Completed Travel
and payment has been confirmed. See chart below for length of time it may take
for Points to move from pending to available status. 

Eligible Booking

Point Confirmation Timing

Flights

30 days after Completed Travel

Packages  

 * Flight + Hotel
 * Flight + Car
 * Hotel + Flight + Car
 * Hotel + Car

30 days after Completed Travel

Hotel paid at time of booking (“Pay Now”)

30 days after Completed Travel

Hotel paid at time of stay (“Pay Later”)

35 days after Completed Travel

Accommodation Rental (“Pay Now”)

30 days after Completed Travel

Accommodation Rental (“Pay Later”)

35 days after Completed Travel

Car

Up to 90 days after Completed Travel

Cruise

Up to 45 days after Completed Travel

Activities

30 days after Completed Travel


EARNING BASE POINTS



Points will be earned at the rates specified from time to time on the Expedia
Rewards Benefits page located at  www.expedia.com/lp/b/exp-rewards-faq Points
can be earned by making an Eligible Booking on the Expedia Site when signed in
to your Account as follows: 

Points can be earned by making an Eligible Booking on the Expedia Site when
signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five (5) Dollars spent on Eligible Flight
Bookings booked through the Expedia Site when signed in to your Account 

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one (1) Dollar spent on the following Eligible
Bookings booked through the Expedia Site when signed in to your Account: 

 * Eligible Hotels
   Additional hotel terms:  Points will be calculated based on the amount paid,
   excluding taxes and fees, to Expedia at the time of booking (“Pay Now”). In
   addition, if you elect to "Pay Later" when making any property booking, or if
   payment for the booking is not otherwise made to Expedia at the time of the
   booking, the amount payable to the property for the property booking as
   displayed on the Expedia Site will be converted to American dollars by
   Expedia for the purpose of calculating the Points. Any amounts payable to the
   property (Pay Now or Pay Later) for ancillary services that are not booked on
   the Expedia Site (including but not limited to room service, spa services)
   are not eligible to earn Points.  
 * Eligible Activities
 * Eligible Packages
 * Eligible Cars
   Additional car terms: Points are awarded only for the rental car booking
   amount minus any additional charges such as insurance, prepaid gratuities, or
   other similar charges or fees.
 * Eligible Cruises
   Additional cruise terms: Expedia Rewards points will be awarded for bookings
   made on Expedia.com, with Expedia customer service agents through our call
   centers, on websites operated by Expedia Cruises’ franchise partners, and in
   Expedia Cruises' retail stores. Rewards points will be awarded for the total
   transaction amount including cruise fare, government fees, and taxes for all
   guests in the cabin. It does not include other charges such as insurance,
   prepaid gratuities, or other similar charges or fees. To receive points for
   your cruise, you must be an Expedia Rewards member or enroll in Expedia
   Rewards using the same email address used to book your cruise any time after
   purchase has been made, but prior to sailing start date.  

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

 * Insurance
 * Flight + Activity packages
 * Hotel + Activity packages
 * Car + Activity packages
 * Hotel + Flight + Activity packages
 * Flights booked directly via an airline’s website, even if your original
   flight search was conducted on the Expedia Site 


EXPEDIA REWARDS PROMOTIONAL BONUS POINT OFFERS



From time to time, Expedia may offer opportunities to earn Bonus Points. All
applicable terms and conditions associated with the specific Promotional Bonus
Point offer must be met in order to earn Bonus Points. Bonus Points earned
through a Promotional Bonus Point Offer will be posted to your Account as
pending at time of booking, and will move to available status in accordance with
the offer-specific terms and conditions. Promotional Bonus Point offers apply to
changed bookings as long as the changed booking still meets all requirements and
conditions of the offer. Promotional Bonus Point offers do not apply
to canceled bookings. Offers are limited to the offer recipient and are not
transferable.  Promotional Bonus Point offers are not redeemable for cash and
are void where prohibited by law. 


POINTS EXPIRATION



Points will not expire as long as you have earned Points on an Eligible Booking
or redeemed a Redemption Reward through the Expedia Site on your Account at
least once every eighteen (18) months.  If there has been no such activity, all
accumulated Points in your Account will expire and will not be reinstated. 


POINTS REDEMPTION



Points can be redeemed for Redemption Rewards which are subject to availability
and restrictions of the relevant supplier as specified on the Expedia Site.  

Points cannot be redeemed for cash and have no cash value. Points cannot be
combined with any other certificates, coupons, discounts, upgrades, awards, or
promotions.  Points cannot be redeemed on stand-alone flights or cruises,
insurance, or other exclusions as listed under each category below. Redemption
Rewards are offered as promotional items and are void if sold for cash or other
consideration, or if altered or copied, and cannot be reissued if destroyed,
lost, or stolen. Redemption Rewards are not valid where prohibited by law. 


FLIGHT REDEMPTIONS



In order to book a flight using points, the Expedia Rewards account holder must
have enough points available to cover the entire cost of the flight being
booked, including taxes and fees. If members do not see the ability to apply
their Expedia Rewards points on the checkout page, this is an indicator that
they do not have enough points to cover the entire flight cost, and are
therefore ineligible to use their points on that
booking. The following policies and terms apply to flight rewards: 

 * Airline blackout dates do not apply toward flight reward travel bookings made
   on Expedia.com using Expedia Rewards points. 
 * Taxes, fees, and surcharges for the booking are included in the number of
   Expedia Rewards points required for redemption. 
 * Flights do not have to be roundtrip. Flights into and out of different
   airports are permitted. 
 * Airline participation may vary from market to market. 
 * Holds cannot be placed on Expedia flight reward reservations. 

For information regarding airline liability limitations, baggage liability, and
other regulations, please consult your airline. 

Only the Expedia Rewards Member can redeem Expedia Rewards points, but the
reward flight may be booked in the name of the Member or any other person the
Member designates. Once tickets are issued, the tickets are not transferable and
may be used only by the individual named on the ticket. Redeemed Expedia Rewards
points will be deducted from your Account at the time of booking. All rewards
are subject to availability and restrictions of the relevant travel supplier. 

Tickets booked with points are subject to all ticket restrictions issued by the
airline, including refundability and change or cancel fees. Tickets do not
include baggage fees, which may be an additional charge. Airline schedules,
terms, points of service, and fares are subject to change without notice.
Airline schedule changes, flight cancellations, interruptions, and oversold
flights are outside of the control of Expedia. These situations must be remedied
by the travel supplier and may be subject to Federal or State Regulations. 

If an airline declares bankruptcy, it is not obligated to carry you or to refund
tickets issued before the bankruptcy. Expedia is prohibited from refunding
tickets on airlines that have declared bankruptcy. Expedia Rewards points
redeemed or money given to Expedia immediately becomes the property of the
airline and Expedia is required by law to comply with the airline's orders. 

Airline tickets will be issued as e-tickets unless paper tickets are required by
the airline. For bookings made via phone at (800) 997-9158, electronic
confirmation and documentation will be sent to the e-mail address associated
with your account within 12 hours of booking. The Member is responsible for
destroyed, lost, and/or stolen rewards, and any fees imposed to replace such
travel documents. 

For additional terms related to points redemption, please see Expedia Terms of
Use. 


HOTEL REDEMPTIONS



Members can redeem available Points to pay the partial or full cost of a “Pay
Now” hotel, excluding taxes and fees. Points can only be redeemed where payment
is being made to Expedia at time of booking where the “Pay Now” option is
presented.  

Points cannot be applied to the cost of cancellation or change penalties,
previously paid for bookings, or other miscellaneous charges. Points cannot be
redeemed on “Pay Later” properties, or properties offered by Vrbo.  


FLIGHT + HOTEL PACKAGE REDEMPTIONS



Members can redeem available Points for Expedia coupons in various increments
("Reward Coupon") that can be applied to the cost of a package limited to a “Pay
Now” hotel + flight booked on the Expedia Site. A Reward Coupon will only be
able to be issued up to the value of $300. When you redeem Points for a Reward
Coupon in your selected amount, you will be issued a Reward Coupon code. The
issued Reward Coupon will be deposited into the Member's Expedia Account, and
can be found on the coupons page within "My Account". The Reward Coupon may only
be redeemed by the Member. Any terms or conditions applicable to each Reward
Coupon will be confirmed at the time of issuance. Redeemed Points will be
deducted from your Account at the time the Reward Coupon code is issued.  

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay
Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only
where payment is being made to Expedia at time of booking. Reward Coupons will
be applied first to the hotel portion of the package, then to the flight portion
of your package, less any taxes, fees, or charges due on the package. Please
note: Any amount of the coupon applied to the flight portion of the package will
be refunded to your credit card after your purchase is confirmed, usually within
10 business days. A Reward Coupon can only be applied to one (1) package and one
hotel room per booking. A Reward Coupon cannot be used for booking multiple
rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons
may not be combined with or applied to any other certificates, upgrades, awards,
or coupons. All taxes, fees, charges, and surcharges applicable to the booking,
including, without limitation, baggage fees, seat upgrades, extra person,
parking, phone, and other charges that are applicable to the reservation are the
responsibility of the traveler, and Reward Coupons cannot be applied to such
amounts. Reward Coupons cannot be applied to the cost of cancellation or change
penalties, prepaid bookings, administrative fees, or other miscellaneous
charges. Reward Coupons are void where prohibited by law. 

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards
Coupons expire one year after issuance. 


CAR REDEMPTIONS



Members can redeem available Points to pay for partial or full cost of a car
rental where Expedia collects the payment at time of booking. This is called the
"Pay Now" option after you have selected your car class. 


ACTIVITIES REDEMPTIONS



Members can redeem available Points to pay for partial or full cost of an
activity where Expedia collects the payment at the time of booking.  


HOTEL PRICE GUARANTEE



The Hotel Price Guarantee is available to Members. In the unlikely event that
you find a lower rate for a hotel you have booked and paid for at time of
booking on www.expedia.com or through the Expedia Customer Support Center on
1800 EXPEDIA, whether on Expedia.com or on another website, we will honor the
lower price. Hotels booked as part of a package are not eligible for the Hotel
Price Guarantee. The guarantee is subject to these terms and conditions.  

Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your
standalone hotel on Expedia until 11:59 p.m. local time at the hotel's location,
the day prior to hotel check-in. To make a claim, please complete this form,
select your qualifying itinerary, and provide details on the lower price found,
including screen shots. The lower price must be available for booking at the
time the claim is submitted. 

Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches,
including property, room type, rate plan, applicable refund policy, and the
exact same dates of travel as booked through Expedia. The comparison must be to
the same product purchased standalone through another website (i.e., not part of
a hotel + air travel package). 

The Hotel Price Guarantee applies only to the cost of booked hotel excluding any
taxes and fees collected by us from you at the time of booking. The Price
Guarantee does not apply to any taxes or fees collected by any third party from
you, such as those taxes and fees a hotel may collect directly from you when you
stay at the hotel. The Hotel Price Guarantee is not available for bookings on
websites where the hotel, itinerary, or similar booking details are unknown
until after purchase. You must meet all requirements imposed on the lower price
(if any), including, without limitation, residency, regional, and age-related
requirements. 

There is no limit on the number of Hotel Price Guarantee claims you may make per
booking. However, any credit subsequent to the initial credit will be based on
the amount of the previously credited price, not on the amount of the original
price that you booked. 

Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available
to the general public on a website. For example, this does not include rates
offered on membership program websites; corporate discounts or rates; group,
charter, rewards program, incentive, meeting, convention, consolidator, or
interline prices; prices obtained via auction or similar process; or prices
available only by using a coupon or other promotion not offered to the general
public. The lower rate may not come from a website where you call to get the
rate or from an e-mail that you received. The rate must be quoted and booked in
U.S. dollars (and without reference to currency converters). 

Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept
screenshots or other purported evidence of a lower price that cannot be
independently confirmed by the Customer Service Center. Nor will Expedia verify
any request that it believes, in its sole discretion, is the result of a
printing or other error or is made fraudulently or in bad faith. Expedia will
honor the lower price for verified requests. This may happen in one of several
ways. 

In some cases, it will take the form of a credit to the credit card used for
booking. In other cases, it may be necessary for the travel specialist to cancel
your booking and re-book your stay at the lower price. You will not be charged
any change or cancellation fees in connection with the Hotel Price Guarantee. In
all cases, the travel specialist will explain the process to you. Travel must be
completed in accordance with the booked itinerary to be eligible to receive the
refund or credit. Changed or canceled bookings are not eligible to receive the
refund. 

Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole
discretion to modify or discontinue the Hotel Price Guarantee or to restrict its
availability to any person, at any time, for any or no reason, and without prior
notice or liability to you. The terms that are in effect at the time of your
claim will determine your eligibility under the Hotel Price Guarantee. The
failure by Expedia to enforce any provision of these Terms and Conditions shall
not constitute a waiver of that provision. 


BLUE, SILVER, AND GOLD TIER MEMBERSHIP



Tier status is a benefit of Expedia Rewards membership. Members enter the
Program on Blue tier and must meet the stated criteria below to qualify for a
higher tier, or alternatively Expedia Rewards Silver tier status and Expedia
Rewards Gold tier status may be offered by Expedia, or its partners, to
you according to the following criteria or criteria specified by the partner.
Only Eligible Bookings made while signed into your Account qualify towards
reaching Silver tier and Gold tier. Certain Program offers and tier benefits may
not be available to Members who are not US residents. 

Members can qualify for Silver or Gold tier by collecting the specified number
of Trip Elements in a calendar year as specified in the table below. In order
for a Trip Element to be counted towards qualifying for Silver or Gold tier, the
Trip Element must be valued at $25 or more (excluding taxes and fees).  

Coupons applied at checkout are not included in the value contributed to Trip
Elements. Points used for a Redemption Reward are included in the value
contributed to Trip Elements.  

Silver

10 Trip Elements in a calendar year

Gold

25 Trip Elements in a calendar year

Trip Elements collected on Eligible Tier Bookings from January 01 of each
calendar year to 11.59pm Pacific on December 31 of each calendar year count
towards tier status.  

Travel that begins in one calendar year and ends the next year will count toward
your tier for the current calendar year and the later calendar year on a
pro-rata basis.  Once earned, your tier is valid for the remainder of the
calendar year in which you qualified, the next full calendar year, and through
February 28 of the following year, unless otherwise specified. 

Bookings which are eligible for the purposes of qualifying for a higher tier are
set out below.  Trip Elements are collected on Completed Travel and your
progress is displayed on your Expedia Rewards Activity page. Members who do not
qualify for Gold or Silver tier in a calendar year in accordance with these
Terms and Conditions will qualify for the tier determined by the number of Trip
Elements collected in the previous calendar year.


ELIGIBLE TIER BOOKINGS



Flights

1 Trip Element for an Eligible Flight where each ticket (a round flight ticket,
and stopover(s) are deemed to be 1 Trip Element) in the booked flight itinerary
is flown, e.g. an Eligible Flight where the booked flight itinerary has 3
tickets for 3 people and is flown will provide 3 Trip Elements

Hotel

1 Trip Element for an Eligible Hotel per room per completed night stayed

Accommodation Rental

1 Trip Element for an Eligible Accommodation Rental per completed night stayed

Car

1 Trip Element for an Eligible Car per completed car rental reservation

Activities

One Trip Element for an Eligible Activity for each ticket where the activity is
completed  

Package

1 Trip Element for an Eligible Activity for each ticket where the activity is
completed

Cruise

1 Trip Element per cabin per night for the length of the voyage (regardless of
the number of guests) 

Silver and Gold members will have additional Program Benefits, which may be
subject to additional terms and conditions. To the fullest extent permitted by
law, Expedia reserves the right to introduce, vary, suspend, or withdraw any
benefits at any time without notice where the change is beneficial or does not
have a material impact on you and otherwise with no less than 90 days’ notice.
Please see here for further details of Program Benefits. 


GENERAL



If any part of these Terms and Conditions are found to be invalid, illegal, or
unenforceable, the validity, legality, and enforceability of the remaining
provisions will not in any way be affected or impaired. Our failure or delay in
enforcing any provision in these Terms and Conditions at any time does not waive
our right to enforce the same or any other provision(s) hereof in the future. 

These Terms and Conditions (and any other terms and conditions referenced
herein) constitutes the entire agreement between you and Expedia with respect to
this Program and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between you and us with respect
to the Program.  

One Key Terms and Conditions

Effective from April 13, 2023

1. Introduction

The One Key program (“Program”) is a loyalty program offered by Expedia, Inc.
(“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of
which are Expedia Group companies (collectively, “EG”). By participating in the
Program, Members can earn OneKeyCash for booking and completing eligible travel
through Participating Brands and can use OneKeyCash for Redemption Rewards and
obtain other benefits, subject to these Terms and Conditions. The terms “you”
and “your” throughout these Terms and Conditions refer to any Member.  

These One Key Terms and Conditions will apply to you if you create an Account or
access your Account on a Participating Brand. 

PLEASE NOTE THAT SECTION 13OF THESE TERMS AND CONDITIONS CONTAINS AN ARBITRATION
CLAUSE. IT AFFECTS HOW ANY DISPUTES BETWEEN YOU AND EI WOULD BE RESOLVED. ALSO
NOTE THAT SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND
CONDITIONS.

2. Enrolling in the Program

The Program is open only to individual people who are at least eighteen (18)
years old – or the age of majority in their country of residence, whichever is
older – and have a valid email address. You are responsible for ensuring that
your participation in the Program complies with all applicable laws and your
employer’s policies related to participation in loyalty or rewards programs. 

To enroll in the Program, you must meet the eligibility requirements set forth
above and either (a) create an Account with Expedia, Hotels.com, or Vrbo, (b)
sign into your existing Account or (c) otherwise be asked to accept these Terms
and Conditions. Upon doing so, you will be required to indicate your acceptance
of these Terms and Conditions, and you will become a Member. Only eligible
individuals can participate in the Program. Neither companies, groups,
organizations, nor travel agents can participate in the Program. Accounts cannot
be shared or transferred. Accounts are only for personal and non-commercial use.
Your Account can be used on all Participating Brands. 

 

If you’d rather not be part of the Program, you can delete your Account and
still book with Participating Brands as a guest. To find out more about how to
delete your Account, please click here. If you delete your Account, you will no
longer have access to your profile or Account statement information, you will no
longer earn OneKeyCash on bookings, and you will lose any OneKeyCash, Trip
Elements and Tier status that you have previously accumulated. You will not be
able to reactivate a deleted Account or the OneKeyCash associated with a deleted
Account at the time of deletion, if any. If you want to join the Program again
in the future, you will need to create a new Account.  

Membership in the Program is void if prohibited by law in your state or country
of residence, and these Terms and Conditions are subject to change as may be
necessary to comply with such laws or regulations. 

3. Definitions

“Account” means the account you have (or create) with Expedia, Hotels.com, or
Vrbo.  If you meet the eligibility requirements set forth above, that Account
automatically gives you access to the Program. 

“Eligible Accommodation Rental” means a stand-alone booking of a participating
short-term rental accommodation booked by a Member through a Participating Brand
and later completed. Please note that not all short-term rental accommodation
are eligible, please check the short-term rental accommodation details page for
eligibility. 

“Eligible Activity” means any stand-alone activities and Ground Transportation
booked by a Member through a Participating Brand and later completed. 

“Eligible Booking” means a booking by a Member in US Dollars through a
Participating Brand for any Eligible Accommodation Rental, Eligible Activity,
Eligible Car, Eligible Cruise, Eligible Flight, Eligible Hotel, or Eligible
Package that is later completed.  

“Eligible Car” means any stand-alone car rental booked by a Member through a
Participating Brand that is later completed.   

“Eligible Cruise” means any stand-alone cruise booked by a Member through a
Participating Brand that is later completed. 

“Eligible Flight” means any stand-alone flight booked by a Member through a
Participating Brand that is later completed.  

“Eligible Hotel” means any stand-alone property that is not an Eligible
Accommodation Rental and booked by a Member through a Participating Brand that
is later completed.  

“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel +
flight + car, flight + activity, flight + hotel + activity, hotel + activity and
flight + car booked together by a Member through a Participating Brand that is
later completed.  

“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which
qualifies for a Trip Element.  

“Eligible Travel Component” means any of the following: Eligible Activity,
Eligible Accommodation Rental, Eligible Car, Eligible Cruise, Eligible Flight,
or Eligible Hotel.  

“Ground Transportation” forms part of Eligible Activity and means ground
transportation booked by a Member at https://www.expedia.com/ground-transfers
that is later completed.  

“Member” means an individual who meets the eligibility requirements set forth
above and has an Account. 

“OneKeyCash” is earned as a part of the Program in accordance with these Terms
and Conditions and can mean Base OneKeyCash or Bonus OneKeyCash (each of which
are defined in more detail below), or a combination of both. OneKeyCash can be
earned on Eligible Bookings and on Bonus OneKeyCash offers. OneKeyCash can be
used on Redemption Rewards. 

“Participating Brand” means Expedia, Hotels.com, Vrbo, and US-specific versions
or mobile versions of those sites and any related mobile applications. 

“Pay Later” means selecting the “Pay Later” option (where available) prior to
completing your booking. If you select the “Pay Later” option, you will pay the
Travel Supplier directly.  

“Pay Now” means selecting the “Pay Now” option prior to completing your booking.
If you select the “Pay Now” option, you will be charged the indicated amount to
your preferred payment method immediately, less any OneKeyCash, coupons or
credits applied at checkout.  

“Program Benefits” means the additional benefits a Member receives by being part
of the Program as set out here and updated from time to time. 

“Redemption Reward” means a booking through a Participating Brand that can be
paid for (or partially paid for) in US dollars by the redemption of OneKeyCash
by a Member in accordance with these Terms and Conditions. $1 in OneKeyCash will
provide a $1 discount on a Redemption Reward.  

“Tier” means either Blue, Silver, Gold or Platinum tier as determined in
accordance with these Terms and Conditions.  

“Travel Supplier” means a provider of any element of an Eligible Booking,
including, but not limited to, a hotel, a short-term rental, an airline, an
activity provider, a car rental agency, or a cruise company. 

“Trip Elements” is a method for calculating progress towards your Tier.

4. Earning OneKeyCash

OneKeyCash can only be earned by the Member who is owner of the Account through
which any Eligible Booking is made. The Member will earn OneKeyCash for all
Eligible Bookings, regardless of the traveler(s) named on the booking.
Additional individuals named as travelers on the itinerary of the Eligible
Booking will not earn OneKeyCash.  

To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a
Member prior to making an Eligible Booking and be signed into your Account at
the time of making the Eligible Booking. OneKeyCash will not be earned for
bookings made on a Participating Brand when you are not signed into your Account
or if you create an Account after booking. OneKeyCash may be earned on the
portion of the Redemption Reward that is paid for. If you use a coupon when
making an Eligible Booking, the value of the coupon will be deducted prior to
calculating the OneKeyCash earned on the Eligible Booking.  

OneKeyCash cannot be earned on taxes and fees. In addition, if any additional
amounts are payable to a Travel Supplier at the time of travel, check-in, or
check-out – including, but not limited to, taxes, security fees or deposits,
resort fees, insurance, or fuel charges – such amounts will not be included when
calculating OneKeyCash (even where such amount is included in the total
displayed when booking). No OneKeyCash or Trip Elements will be earned on change
or cancellation fees imposed by Travel Suppliers or cancelled bookings or
refundable damage deposits. No OneKeyCash will be earned on the portion of the
Redemption Reward which is fully paid for (or partially paid for) with
OneKeyCash.  

After completing an Eligible Booking, the anticipated amount of OneKeyCash and
Trip Elements to be earned will be held in pending status. The amount of pending
OneKeyCash and pending Trip Elements are calculated at the time of making an
Eligible Booking and are based on the details of the itinerary booked. Changes
or cancellations to the booked itinerary may result in differences between the
anticipated amount of pending OneKeyCash and pending Trip Elements and the
actual amount of OneKeyCash earned and actual Trip Elements collected for that
itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards
and pending Trip Elements do not count towards Tier status. For pending
OneKeyCash to move from pending to available status and pending Trip Elements to
move to confirmed status, the Eligible Booking must be completed, and will then
be made available in your Account based on the time periods identified in the
Posting/Reconciliation chart below. Once in available status, OneKeyCash can be
used by the Member towards a Redemption Reward(s) and Trip Elements will count
towards Tier status.   

OneKeyCash is promotional in nature and has no cash value and may not be
transferred to another Member or redeemed for cash under any circumstances.
OneKeyCash may not be assigned, sold, transferred, and/or pledged by you to any
third party. You have no property rights or other legal interests in OneKeyCash.
You are responsible for any personal tax liability that may be related to
participation in the Program and redemption of any Redemption Rewards.  

4.1 OneKeyCash and Trip Element Posting/Reconciliation 

Upon making an Eligible Booking, the anticipated amount of OneKeyCash and Trip
Elements to be earned are held in pending status until an Eligible Booking is
completed and payment has been confirmed. See chart below for the length of time
it may take for OneKeyCash and Trip Elements to move from pending to available
status.  

Eligible Booking 

OneKeyCash and Trip Element Confirmation Timing 

Hotel paid at time of booking (“Pay Now”) 

Up to 3 days after the Eligible Booking is completed 

Hotel paid at time of stay (“Pay Later”) 

Up to 35 days after the Eligible Booking is completed 

Accommodation Rental (“Pay Now”) 

Up to 45 days after the Eligible Booking is completed 

Accommodation Rental (“Pay Later”) 

Up to 45 days after the Eligible Booking is completed 

Flights 

Up to 10 days after the Eligible Booking is completed 

Packages   

Up to 3 days after the Eligible Booking is completed 

Car (“Pay Now”) 

Up to 3 days after the Eligible Booking is completed 

Car (“Pay Later”) 

Up to 90 days after the Eligible Booking is completed 

Activities 

Up to 3 days after the Eligible Booking is completed 

Cruise 

Up to 45 days after the Eligible Booking is completed 

 

4.2 Earning Base OneKeyCash 

OneKeyCash can be earned by making an Eligible Booking through a Participating
Brand as set forth below. 

Eligible Flights 

Earn 0.2% in OneKeyCash for every $1 spent (excluding taxes and fees) on
Eligible Flight Bookings booked through a Participating Brand.  

Eligible Bookings (non-flight) 

Earn 2% in OneKeyCash for every $1 spent (excluding taxes and fees) on the
following Eligible Bookings booked through a Participating Brand:  

 1. Eligible Hotels 
 2. Eligible Accommodation Rentals
 3. Eligible Activities
 4. Eligible Packages
 5. Eligible Cars
 6. Eligible Cruises
 7.  

Non-Eligible Bookings 

Purchases for the following are not eligible to earn OneKeyCash or Trip
Elements: 

 * Car rental bookings made on Hotels.com 
 * Gift cards
 * Bookings made on the “Groups & Meetings” link on a Participating Brand
 * Event tickets purchased on [https://www.expedia.com/event-tickets/]
 * Insurance
 * Flights booked directly via an airline’s website, even if your original
   flight search was conducted on a Participating Brand 

4.3 One Key Promotional Bonus OneKeyCash Offers 

From time to time, we may offer opportunities to earn Bonus OneKeyCash on
Participating Brands, in our sole discretion.  

All applicable terms and conditions associated with the specific Promotional
Bonus OneKeyCash offer must be met in order to earn Bonus OneKeyCash. Bonus
OneKeyCash earned through a Promotional Bonus OneKeyCash Offer will be posted to
your Account as pending and will move to available status in accordance with the
offer-specific terms and conditions. Promotional Bonus OneKeyCash offers do not
apply to canceled bookings. Promotional Bonus OneKeyCash may have different
expiry periods to Base OneKeyCash, please check the offer-specific terms and
conditions. Promotional Bonus OneKeyCash Offers are limited to the offer
recipient, promotional in nature, may not be transferred to another Member and
may not be redeemed for cash under any circumstances.   

4.3.1 Preferred Inventory OneKeyCash 

Bonus OneKeyCash offers which are Preferred Inventory OneKeyCash offers will be
awarded at the following rates, based on the Member’s Tier at the time of
booking and are earned in addition to Base OneKeyCash: 

 * Blue members: no additional Preferred Inventory OneKeyCash awarded on
   Eligible Bookings
 * Silver members: 50% of Base OneKeyCash earned on an Eligible Booking
 * Gold members: 100% of Base OneKeyCash earned on an Eligible Booking
 * Platinum members: 200% of Base OneKeyCash earned on an Eligible Booking

 

Preferred Inventory is liable to change at any time, and will be displayed where
applicable to your search, along with any additional terms and conditions (if
applicable). Preferred Inventory includes VIP Access properties. For Preferred
Inventory OneKeyCash to move from pending to available status, the Eligible
Booking must be completed, and will then be made available in your Account based
on the time periods identified in the Posting/Reconciliation chart in section
4.1.  Preferred Inventory OneKeyCash offers are not applicable to changed
bookings. You will not earn additional Trip Elements on Preferred Inventory
OneKeyCash offers.  

4.4 OneKeyCash Expiration 

Base and Preferred Inventory OneKeyCash will not expire as long as you have made
an Eligible Booking or redeemed a Redemption Reward through a Participating
Brand on your Account at least once in the preceding eighteen (18) months. If
there has been no such activity, all accumulated Base and Bonus OneKeyCash in
your Account will expire and will not be reinstated. Bonus OneKeyCash may have a
different expiry period, please check the offer-specific terms and conditions
for details. As is the case with all categories of OneKeyCash, Preferred
Inventory OneKeyCash is promotional in nature, has no cash value and may not be
transferred to another Member or redeemed for cash under any circumstances.

5. OneKeyCash Redemption

OneKeyCash can be used for Redemption Rewards where specified on a Participating
Brand. 

OneKeyCash cannot be used on any Pay Later bookings. OneKeyCash is a promotional
instrument and only redeemable on Redemption Rewards. OneKeyCash cannot be used
or refunded for cash in any currency and has no cash value. Unless stated
otherwise, OneKeyCash cannot be combined with gift cards, coupons, upgrades,
awards, or promotions. OneKeyCash cannot be used on previously paid bookings;
packages; cruises; or insurance (except where noted below). OneKeyCash can be
used on taxes and fees, however cannot be used on: any additional amounts
payable to the Travel Supplier at the time of travel, check-in, or check-out
(including but not limited to taxes, security fees or deposits, resort fees,
insurance, or fuel charges, even where such amounts are included in the total
displayed when booking); cancellation fees or change fees or other exclusions as
listed under each category below. Redemption Rewards are not
valid where prohibited by law. Redeemed OneKeyCash will be deducted from your
Account at the time of booking. You may be provided with the option to adjust
the amount of OneKeyCash to be applied on your Redemption Reward; where the
option is provided you will see this on the checkout page. This option may not
be available on all Redemption Rewards, or all Participating Brands. 

Please see below for further terms relating to redemption of OneKeyCash on
flights, hotels, accommodation rentals, cars and activities.  

5.1 Flight Redemptions 

Flight Redemption Rewards are available on eligible airlines and on insurance.
In order to book a flight using OneKeyCash, you must have enough OneKeyCash
available to cover the entire cost of the flight being booked, including all
taxes and fees. OneKeyCash cannot be used to pay for items not included in the
fare such as seat choice or baggage, and cannot be used to pay for flight
booking changes. If you do not see the ability to apply OneKeyCash on the
checkout page, this is an indicator that: you do not have enough OneKeyCash to
cover the entire flight cost, you have added additional items for purchase such
as seat choice or baggage, and/or the flight is not eligible for a Redemption
Reward, and therefore ineligible to use OneKeyCash on that booking. Flights do
not have to be roundtrip, flights into and out of different airports are
permitted. Holds cannot be placed on flight Redemption Rewards. Only the Member
can use OneKeyCash, but the flight Redemption Reward may be booked in the name
of the Member or any other person the Member designates. Once tickets are
issued, the tickets are not transferable and may be used only by the individual
named on the ticket.  

5.2 Hotel Redemptions 

You can use available OneKeyCash to pay the partial or full cost of a “Pay Now”
hotel. OneKeyCash can only be used where payment is being made on a
Participating Brand at time of booking where the “Pay Now” option is
presented. OneKeyCash may be used on insurance where the redemption is being
made with a “Pay Now” hotel as described in this paragraph. 

5.3 Short Term Rental Redemptions 

You can use available OneKeyCash to pay for the partial or full cost of a
participating short-term rental. OneKeyCash may only be used to pay for the
partial or full cost of a first instalment payment where multiple instalment
payments are available on a participating short-term rental. OneKeyCash cannot
be used on a refundable damage deposit. OneKeyCash cannot be used on all
short-term rentals, please check the short-term rental details page to see
eligibility.   

5.4 Car Redemptions 

You can use available OneKeyCash to pay for the partial or full cost of a “Pay
Now” car rental and insurance on Expedia.  

5.5 Activities Redemptions 

You can use available OneKeyCash to pay for the partial or full cost of a “Pay
Now” activity. 

6. Membership Tiers

Tier status is a benefit of Program membership. You will enter the Program on
Blue tier and you must meet the stated criteria below to qualify for a higher
tier. Alternatively, Silver, Gold or Platinum tier status may be offered by us,
or our partners, to you according to the criteria stated below or criteria
specified by the partner or otherwise specified by us. Only Eligible Bookings
qualify towards reaching Silver, Gold or Platinum tier status.   

Members can qualify for Silver, Gold or Platinum tier by collecting the
specified number of Trip Elements in a calendar year as specified in the table
below. A Trip Element will only be awarded where the Eligible Travel Component
of the Eligible Tier Booking is $25 or more (excluding taxes and fees and after
any coupons are applied to the booking).   

Silver 

 5 Trip Elements in a calendar year 

Gold 

15 Trip Elements in a calendar year 

Platinum 

30 Trip Elements in a calendar year 

 

Trip Elements will be confirmed based on the time periods identified in the
Posting/Reconciliation chart in section 4.1.  

Trip Elements collected on Eligible Tier Bookings from January 01 of each
calendar year to 11.59pm Pacific Time on December 31 of each calendar year count
towards tier status for that calendar year (Membership Year).  

Trip Elements earned on travel that begins in one Membership Year and ends the
next Membership Year will be allocated on a pro-rata basis. 

Once earned, your Tier is valid for the remainder of the Membership Year in
which you qualified, the next full calendar year, and through February 28 of the
following year. The Tier you earn in subsequent Membership Years will be
determined by the number of Trip Elements collected in the previous Membership
Year. Your Tier will be reviewed at the end of each Membership Year, and your
Tier may be reduced in subsequent years depending on the number of Trip Elements
collected.    

Bookings which are eligible for the purposes of qualifying for a higher tier are
set out below. Trip Elements are collected on travel that is completed and will
be displayed once confirmed on your rewards activity page.  

Eligible Tier Bookings 

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Flights 

1 Trip Element for an Eligible Flight where each ticket (a roundtrip flight
ticket and any stopover(s) are deemed to be 1 Trip Element, a multi-city ticket
is deemed to be 1 Trip Element for each segment) in the booked flight itinerary
is flown 

1 Trip Element for an Eligible Hotel per room per completed night stayed 

Accommodation Rental 

1 Trip Element for an Eligible Accommodation Rental per completed night stayed 

Car 

1 Trip Element for an Eligible Car per day per completed car rental reservation 

Activities 

1 Trip Element for an Eligible Activity for each ticket where the activity is
completed. Where the Eligible Activity is Ground Transportation, 1 Trip Element
for a completed round trip.  

Package 

1 Trip Element for an Eligible Travel Component completed as outlined in this
table 

Cruise 

1 Trip Element per cabin per night for the length of the voyage (regardless of
the number of guests)  

 

Silver, Gold and Platinum members will have additional Program Benefits, which
may be subject to additional terms and conditions. Program Benefits are
promotional in nature and have no cash value and may not be transferred to
another Member or redeemed for cash under any circumstances. To the fullest
extent permitted by law, we reserve the right to introduce, vary, suspend, or
withdraw any benefits at any time without notice where the change is beneficial
or does not have a material impact on you and otherwise with no less than 90
days’ notice. Please see here [one-key] for further details of Program Benefits.
Certain Program offers and Program Benefits may not be available in all
territories. 

7. One Key Hotel Price Guarantee Terms and Conditions 

To be eligible for the Price Guarantee, you must be a Member and have made a
stand-alone hotel booking on the US-specific version or mobile version of the
Expedia and Hotels.com sites and apps (Price Guarantee Eligible Booking). In the
unlikely event that you find a lower rate for your Price Guarantee Eligible
Booking, whether on the prior-mentioned sites or apps or on another website, we
will (in accordance with these terms):  

 * if the Price Guarantee Eligible Booking is a refundable booking made on the
   Expedia or Hotels.com site or app, rebook the lower rate and refund the
   original booking; 
 * in all other cases of Price Guarantee Eligible Bookings, offer you the
   difference as OneKeyCash credited to your Account.  

Hotels booked as part of a package are not eligible for the Price Guarantee.
Changed or cancelled bookings are not eligible for the Price Guarantee.  

Notifying Us of a Claim: 
You may make a claim under the Price Guarantee from the time you make your Price
Guarantee Eligible Booking until 11:59 p.m. local time at the hotel's location,
the day prior to hotel check-in. To make a claim, please complete this form for
Expedia claims, and complete this form for Hotels.com (in English), select your
qualifying itinerary, and provide details on the lower price found, including
screen shots. The lower price must be available for booking at the time the
claim is submitted.  

Must be "Apples to Apples" Comparison: 
The Price Guarantee is available only for exact itinerary matches, including
property name and location, room type, rate plan, occupancy, cancellation
policy, and the exact same dates of travel as when the Price Guarantee Eligible
Booking was made. The comparison must be to the same hotel purchased standalone
through another website (i.e., not part of a hotel + air travel package).  

The Price Guarantee applies only to the cost of the booked hotel excluding any
taxes and fees collected by us from you at the time of booking. The Price
Guarantee does not apply to any taxes or fees collected by any third party from
you, such as those taxes and fees a hotel may collect directly from you when you
stay at the hotel. The Price Guarantee is not available for bookings on websites
where the hotel, itinerary, or similar booking details are unknown until after
purchase. You must meet all requirements imposed on the lower price (if any),
including, without limitation, residency, regional, and age-related
requirements.  

There is no limit on the number of Price Guarantee claims you may make per
booking. However, any OneKeyCash subsequent to the initial OneKeyCash issued for
the Price Guarantee will be based on the amount of the previously credited
price, not on the amount of the original price that you booked.  

Comparison Rates Must Be Available to the General Public Online: 
The Price Guarantee applies only to prices both advertised and available to the
general public on a website. For example, this does not include rates offered on
app, membership program websites; corporate discounts or rates; group, charter,
rewards program, incentive, meeting, convention, consolidator, or interline
prices; prices obtained via auction or similar process; or prices available only
by using a coupon, loyalty program or other promotion not offered to the general
public. The lower rate may not come from a website where you call to get the
rate or from an e-mail that you received. The rate must be quoted and booked in
U.S. dollars (and without reference to currency converters).  

Verification of Claims: 
All requests are subject to verification by us. We will not accept screenshots
or other purported evidence of a lower price that cannot be independently
confirmed by the Customer Service Center. Nor will we verify any request that we
believe, in our sole discretion, is the result of a printing or other error, or
is made fraudulently or in bad faith. If submitting a claim for a “Pay Later”
hotel booking, a copy of your receipt for your completed hotel stay may be
requested to verify your claim.  We will honor the lower price for verified
requests by: 

 * in the case of refundable bookings made on the Expedia or Hotels.com site and
   app, rebooking the lower rate and refunding the original booking: 
 * in the case of all other Price Guarantee Eligible Bookings, issuing
   OneKeyCash to the value corresponding to the price difference.   OneKeyCash
   issued under the Price Guarantee will expire in accordance with the Base
   OneKeyCash expiry period outlined in section 4.4.   

 

Other conditions: 
To the fullest extent permitted by law, we reserve the right in our sole
discretion to modify or discontinue the Price Guarantee or to restrict its
availability to any person, at any time, for any or no reason, and without prior
notice or liability to you. The terms that are in effect at the time of your
claim will determine your eligibility under the Price Guarantee. Our failure to
enforce any provision of these terms and conditions shall not constitute a
waiver of that provision. 

8. Changes to OneKeyCash Balances, Trip Elements Balances, and Tier Status

We reserve the right to rescind or cancel at any time any pending or available
OneKeyCash or Trip Elements (or any portion of pending or available OneKeyCash
or Trip Elements) that were earned for an Eligible Booking or Redemption Reward
that was not completed.  

OneKeyCash and Trip Elements will be rescinded or canceled in cases where you
receive a refund or credit, from either EG, a Travel Supplier, a financial
institution, or a card issuer. Where you receive a partial refund or credit from
either EG or a Travel Supplier due to a cancellation within a penalty window, no
OneKeyCash or Trip Elements will be earned, and any OneKeyCash used will be
forfeited. Where you receive a partial refund or credit from either EG or a
Travel Supplier and OneKeyCash was used to pay in part (except for short term
rental bookings) or in full for the Redemption Reward, the OneKeyCash used will
be reinstated to your Account. Where you receive a partial refund or credit from
either EG or a Travel Supplier, and OneKeyCash was used to pay in part for the
short term rental Redemption Reward, some OneKeyCash may be reinstated to your
Account. OneKeyCash or Trip Elements earned pursuant to fraudulent, falsified
information, or otherwise in violation of these Terms and Conditions will be
rescinded or canceled by us.  

Your OneKeyCash balance, Trip Elements balance, earn and redemption activity and
expiry periods can be accessed on your rewards activity page and you will
receive periodic updates via email. 

If your Account does not reflect the correct amount of OneKeyCash or number of
Trip Elements that you should have earned, we reserve the right to notify you of
the inaccuracy, and to adjust your OneKeyCash or Trip Elements balances to
correct the inaccuracy. If you believe you did not receive the correct amount of
OneKeyCash or Trip Elements for an Eligible Booking, you must contact the
Customer Service Center for the relevant Participating Brand within one hundred
and eighty (180) days from the date of completed travel. We will make the final
determination as to whether OneKeyCash or Trip Elements adjustments of any kind
are justified for the travel in question. If you believe your Account has been
the subject of any suspicious activity, please contact the relevant
Participating Brand Customer Service Center immediately. If we determine you
have been the victim of fraud, the OneKeyCash or Trip Elements you have earned
may be transferred to a new Account. 

Customer Service: 

Expedia [https://www.expedia.com/service/] 

Hotels.com
[https://service.hotels.com/en-ca/?intlid=SECUREWELCOMEREWARDS+%3A%3A+header_help_section]  

Vrbo [https://help.vrbo.com/?t=traveler] 

If we cancel or rescind OneKeyCash or Trip Elements, as set forth above, and the
changes to your OneKeyCash or Trip Elements balances means that you no longer
have a sufficient number of Trip Elements to be in a certain Tier, we reserve
the right to change your Tier Status based on your Trip Elements balance. 

9. Member Prices

Member Prices (“Member Prices”) are available if you are signed into your
Account when browsing the website, searching for travel on certain search
engines, and on the app.  You will automatically be shown Member Prices on
selected properties, activities, cars, flights and cruises where the “Member
Prices” banner is displayed. 

Member Prices are available on selected properties, activities, cars, flights
and cruises and on selected dates only. Member Prices will only be displayed
where applicable to your search and are liable to change at any time. Where a
Member Price is displayed next to a price which has been struck out (e.g. "$120
$100"), the struck-out price is based on the then-current standard rate on our
site or app, as determined and supplied by the Travel Supplier. 

10. Changes to these Terms and Conditions

We may at our sole discretion modify any of the Terms and Conditions governing
the Program—including, but not limited to, the rules and rates for earning and
using OneKeyCash, the Tiers and requirements for achieving Tier status, the
expiration policy for OneKeyCash, the Redemption Rewards, the Program Benefits,
and the products and services on which OneKeyCash may be earned and used—at any
time, with or without notice, even though these changes may affect your ability
to use any OneKeyCash, Redemption Rewards, or Program Benefits you have already
earned.  

We will always endeavor to provide you with notice of any material changes prior
to the changes coming into effect. The table below sets out some important
information about the notices we will provide for different types of changes:  

Change 

A material change to the Terms and Conditions that substantially limits (a) the
way OneKeyCash is earned or redeemed by Members (or any membership tier); or (b)
Program Benefits for Members (or any membership tier)  

At any time by giving Members at least 90 days’ notice 

Any other changes to the terms and conditions  

At any time with or without prior notice to Members, where the changes are
beneficial to you or would not have a material impact on you. These changes will
apply from the date that they are published on http://[base URL]/one-key-terms 

 

We will send any notices to the contact details you have provided to us for your
Account or via a notification on one of our apps. You are responsible for
updating your contact details if and when they change. Your continued
participation in the Program as a Member following the changes constitutes your
acceptance of the changes to these Terms and Conditions. 

11. Suspension and Termination of the Program  

To the fullest extent permitted by law, we reserve the right in our sole
discretion to restrict the availability of the Program at any time, for any or
no reason, with prior reasonable written notice and without liability to you.  

The Program has no predetermined termination date and may continue until such
time as when we decide to terminate the Program. We may terminate the Program at
any time. Upon termination, you will have at least sixty (60) days from the date
Program termination is announced to use available OneKeyCash remaining in your
Account. After that date, any OneKeyCash and benefits will be forfeited without
recourse. 

12. Improper Member Activity

We reserve the right in our sole discretion to disqualify any Member we
reasonably believe to be tampering with the operation of the Program or to be
acting in breach of these Terms and Conditions or in a fraudulent or deceptive
manner. Any attempt by any Member to undermine the legitimate operation of the
Program may be a breach of criminal and civil law, and should such an attempt be
made or threatened, we reserve the right to seek damages from any such person to
the fullest extent permitted by law.   

We have the right to monitor all Program activity for compliance with these
Terms and Conditions. If we have reasonable grounds to believe your Account
shows signs of fraud, abuse, improper conduct or suspicious activity – 
including, but not limited to, selling, bartering, or trading OneKeyCash and/or
Trip Elements, using OneKeyCash which has been fraudulently acquired, requesting
OneKeyCash if the requirements for earning OneKeyCash on the booking were not
successfully met, misuse of Promotional Bonus OneKeyCash, accessing another
member’s Account, or creating or using the Program for non-individual purposes –
or other violations of these Terms and Conditions (collectively, “Improper
Activity”), we may close or freeze your Account immediately and suspend Program
Benefits, and where such Improper Activity is found to have occurred, you may
lose your accumulated OneKeyCash, Redemption Rewards, and Program Benefits. If
you have conducted any Improper Activity, we reserve the right to take any
necessary legal action. In addition, you may be liable for monetary losses to
EI, including litigation costs and damages, and you will not be allowed to
participate in the Program in the future. Eligible Bookings or Redemption
Rewards discovered to be related to Improper Activity will have their OneKeyCash
rescinded, and the Account associated with such activity will be frozen from
further Point earning or redemption activity. To contest freezing,
disqualification or termination of an Account, the rescinding of OneKeyCash or
confiscation of Redemption Rewards, please contact the relevant Participating
Brand Customer Service Center at:  

Expedia [https://www.expedia.com/service/] 

Hotels.com
[https://service.hotels.com/en-ca/?intlid=SECUREWELCOMEREWARDS+%3A%3A+header_help_section]  

Vrbo [https://help.vrbo.com/?t=traveler]

13. Disputes

We are committed to customer satisfaction, so if you have a problem or dispute,
we will try to resolve your concerns. But if we are unsuccessful, you may pursue
claims as explained in this section.  

You agree to give us an opportunity to resolve any disputes or claims relating
in any way to the Program, any dealings with our customer service agents, any
services or products provided, any representations made by us, or our Privacy
Statement (“Claims”) by contacting the relevant Participating Brand Customer
Service Center. If we are not able to resolve your Claims within 60 days, you
may seek relief through arbitration or in small claims court, as set forth
below.  

Customer Service: 

Expedia [https://www.expedia.com/service/] or 1-877-787-7186 

Hotels.com
[https://service.hotels.com/en-ca/?intlid=SECUREWELCOMEREWARDS+%3A%3A+header_help_section]
or 1-800-246-8357 

Vrbo [https://help.vrbo.com/?t=traveler] or 1-877-202-4291  

Any and all Claims will be resolved by binding arbitration, rather than in
court, except you may assert Claims on an individual basis in small claims court
if they qualify. This includes any Claims you assert against us, our
subsidiaries, Travel Suppliers, or any companies offering products or services
through us (which are beneficiaries of this arbitration agreement). This also
includes any Claims that arose before you accepted these Terms and Conditions,
regardless of whether prior versions of the Terms and Conditions required
arbitration.  

There is no judge or jury in arbitration, and court review of an arbitration
award is limited. However, an arbitrator can award on an individual basis the
same damages and relief as a court (including statutory damages, attorneys’
fees, and costs), and must follow and enforce these Terms and Conditions as a
court would.  

Arbitrations will be conducted by the American Arbitration Association (AAA)
under its rules, including the AAA Consumer Rules. The AAA's rules are available
at www.adr.org [https://www.adr.org/] or by calling 1-800-778-7879. Payment of
all filing, administration, and arbitrator fees will be governed by the AAA's
rules, except as provided in this section. If your total Claims seek less than
$10,000, we will reimburse you for filing fees you pay to the AAA and will pay
arbitrator’s fees, unless the arbitrator determines your Claims are frivolous.
You may choose to have an arbitration conducted by telephone, based on written
submissions, or in person in the state where you live or at another mutually
agreed location.  

To begin an arbitration proceeding, you must send a letter requesting
arbitration and describing your Claims to “Expedia Legal: Arbitration Claim
Manager,” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we
request arbitration against you, we will give you notice at the email address or
street address you have provided. A party requesting arbitration must also
provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel
Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org
[https://www.adr.org/] or at any AAA office. 

Any and all proceedings to resolve Claims will be conducted only on an
individual basis and not in a class, consolidated or representative action. If
for any reason a Claim proceeds in court rather than in arbitration we each
waive any right to a jury trial. The Federal Arbitration Act and federal
arbitration law apply to this agreement. An arbitration decision may be
confirmed by any court with competent jurisdiction. 

14. Release and Limitation of Liability

The Program is provided without any warranty (either express or implied) or
implied term of any kind, including but not limited to any implied warranties or
implied terms of satisfactory quality, fitness for a particular purpose, or
non-infringement. We make no guarantees, warranties, or representations of any
kind concerning the Program, except where a particular guarantee or warranty
cannot be excluded under applicable law, including consumer law.  

Although we will endeavor to employ commercially reasonable measures to help
ensure the Program runs as planned, you agree that we shall not be liable for
any errors, inaccuracies, or other issues that may impair your participation in
the Program. Without limiting the generality of the previous sentence, by
participating in the Program, you agree to release and hold harmless EG, its
affiliates, its Travel Suppliers, any promotional partners, and each of their
respective officers, directors, employees, and agents (collectively, the
“Released Parties”) from and against any claim or cause of action arising out of
your participation in the Program – including, but not limited to (a) inability
to earn or use OneKeyCash; (b) inaccuracies in the awarding, using or reporting
of OneKeyCash;  (c) inaccuracies in the awarding or reporting of Trip Elements;
(d) inability to use any Program Benefits or Redemption Rewards; (e) Program
Benefits that are lost or stolen; (f) interference by third parties in the
Program or your Account; or (g) injury or damage to persons or property – unless
the claim was caused by the negligence of any of the Released Parties. You
further understand that neither our Travel Suppliers nor promotional partners
are affiliated with the Program nor responsible for Program administration.  

Subject to the limitations set out in these Terms and Conditions, you further
agree that the Released Parties will not be liable for any losses arising out of
or in connection with the Program (including, for example, any use of the
Program and/or any delay or inability to use the Program) which were not:  

(i) reasonably foreseeable by both you and us at the time of enrollment in the
Program;  

(ii) actually suffered or incurred by you; and  

(iii) caused by a breach of our obligations under these Terms and Conditions or
our failure to use reasonable care and skill.  

Subject to the limitations set out in these Terms and Conditions, in no event
shall the Released Parties be liable for any business losses and/or losses to
non-consumers including (without limitation) loss of profits or loss of
revenue.  

15. Privacy

We will collect and process your personal data in accordance with our Privacy
Statement. In the context of your membership to the Program, we may use and
share your personal data for various purposes, for example to perform our
obligations under these Terms and Conditions, to send you a monthly Rewards
statement about your loyalty activity or to send you promotional communications.
You can exercise your data protection rights in various ways. For example, you
can opt out of the monthly Rewards statement or marketing by clicking on the
“unsubscribe” link in the emails, in your Account as applicable, or by
contacting the relevant Participating Brand Customer Service Center: for Expedia
[https://www.expedia.com/service/#/articles/814/1017], Hotels.com
[https://service.hotels.com/en-us/#/articles/897/1017] or Vrbo
[https://help.vrbo.com/category/Privacy]. Our Privacy Statement has more
information about the options and data protection rights and choices available
to you. You can find more information about your data protection rights, and how
or why your personal data may be processed in our Privacy Statement for Expedia
[https://www.expedia.com/lp/lg-privacypolicy], Hotels,com
[https://www.hotels.com/lp/b/privacy?pos=HCOM_US&locale=en_US&siteid=300000001]
and Vrbo [https://www.vrbo.com/legal/privacy-policy]. 

16. General

The Terms and Conditions that are currently on the website available
at www.expedia.com/lp/b/exp-rewards-terms and
https://www.hotels.com/lp/b/hcom-rewards-terms?locale=en_US&, will apply until
April 12, 2023 (or later date as notified to you) and will supersede all
previous versions of these Terms and Conditions, save as set out in the
paragraph below. These new updated Terms and Conditions will be effective from
April 13, 2023, or a later date as notified to you.   

Please note that if these Terms and Conditions change between the time you made
an Eligible Booking and the time the Eligible Booking is completed, the version
of the Terms and Conditions that was in effect at the time the Eligible Booking
is completed will control.  

If any part of these Terms and Conditions is found to be invalid, illegal, or
unenforceable, the validity, legality, and enforceability of the remaining
provisions will not in any way be affected or impaired. Our failure or delay in
enforcing any provision in these Terms and Conditions at any time does not waive
our right to enforce the same or any other provision(s) hereof in the future.  

The Terms of Service for Expedia
[https://www.expedia.com/lp/b/terms-of-service], Hotels.com
[https://www.hotels.com/lp/b/terms-of-service] and Vrbo
[https://www.vrbo.com/legal/terms-and-conditions] displayed on the Participating
Brand will apply in addition to these Terms and Conditions.  

These Terms and Conditions (and any other terms and conditions referenced
herein) constitutes the entire agreement between you and us with respect to this
Program and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between you and us with respect
to the Program.   

17. Governing Law

These Terms and Conditions are governed by the laws specified in the Terms of
Service.  

 


FIND OUT MORE ABOUT THE CURRENT PROGRAM:

Frequently Asked Questions
How it works
Expedia Rewards Activity



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