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WaitWell
 * Solutions
   By Use Case
    * Queue Management Replace physical lineups with a convenient virtual queue.
    * Appointment Management Manage in-person, virtual and booked appointments.
    * Virtual Service Integrate virtual meetings with your schedule and queue.
    * Analytics & Reporting Track operational efficiency, performance, and
      satisfaction.
    * Service Workflow Automation Automate tasks and communications across
      locations.
    * Customer Insights Track customer service history, staff notes, ratings,
      and reviews.
    * Service Accessibility Improve service for customers with disabilities or
      language barriers.
   
   By Industry
    * Healthcare
    * Government
    * Higher Education
    * Retail
    * Veterinary
    * Hospitality
   
   By Company Size
    * SMB
    * Enterprise

 * Platform
    * Overview Explore all use cases and features.
    * Security & Architecture Go behind the screens for security and tech specs.
    * Integrations Integrate with your CRM, calendar, virtual meetings, ERP, and
      more.

 * Pricing
 * Resources
    * Resource Center
    * Case Studies
    * Articles
    * Whitepapers
    * Support

 * Company
    * About
    * Careers
    * News
    * Contact

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THE ALL-IN-ONE QUEUE MANAGEMENT SYSTEM YOU’VE BEEN SEARCHING FOR

Improve your operational efficiency and service reputation with the only queuing
and booking platform that turns every workflow into a win for everyone.



Tour WaitWell See Overview



12

Currently Waiting

18

Peak Waiting at 9am

6

Being Served

11 min

Average Wait Time

297

Total Served

3

No Show

2

Cancelled

6.4 min

Average Serve Time




WE NEEDED AN EASY-TO-USE AND FLEXIBLE SOLUTION THAT COULD MEET OUR UNIQUE
REQUIREMENTS. WAITWELL MET ALL OF OUR NEEDS AND THEN SOME.

Matthew Carleton
Regina Police Services


LARGE, MULTI-SERVICE BUSINESSES ARE SWITCHING TO WAITWELL (AND LOVING IT)





WITH WAITWELL, EVERYBODY WINS



YOUR CUSTOMERS

Cut wait times and boost satisfaction by giving customers the freedom to choose
how they engage with your service.

YOUR STAFF

Make it easier for staff to deliver quality, timely service with less stress.

YOUR OPERATIONS

Get the workflows and insights you need to serve more customers more
efficiently.





MAKING IT EASIER TO SERVE WITH EXCELLENCE

We understand the challenge of serving a high volume of impatient customers
while caring for staff and turning a profit. That’s why we designed WaitWell
with powerful features that are completely configurable to your business.




SURPRISE YOUR CUSTOMERS WITH CONVENIENCE

Let your customers choose how and where they want to wait and receive service.
With WaitWell, your customers have the freedom to:

 * Check-in from anywhere
 * Choose in-person or virtual service
 * Easily book, modify, or cancel appointments
 * Communicate directly with service agents

Explore Queue Management



BOOST STAFF PRODUCTIVITY AND JOB SATISFACTION

Give your staff the tools and automation they need to deliver quality service.
Everything they need is on one screen, customized to make their day more focused
and far less stressful.

 * Automated workflows for every service
 * Walk-ins and appointments in one view
 * Complete visibility into who’s waiting for what

Explore Workflow Automation



IMPROVE SERVICE OPERATIONS WITH ACTIONABLE DATA

Know your wait times, service times, customer satisfaction ratings, and more
across every location. The operational metrics and KPIs you care about are all
tracked in real time in an easy-to-understand dashboard.

 * Pre-built and custom reports
 * Real-time dashboard metrics
 * Multi-service and multi-location filtering

Explore Analytics and Reporting


FOR EVERY TIME YOU WANTED TO CUSTOMIZE SOMETHING BUT COULDN’T…

Other queue management vendors don’t want you tinkering with their product. We
let you turn features and workflows on and off with a single click.

Once you’re up and running, you probably won’t need us. But if you do – we’re
just a call or email away.



WHITE GLOVE SET UP IN DAYS

We’ll help you tailor workflows for every service and location.

TOTAL ADMIN CONTROL

Easily change your platform features and settings.

DEDICATED ACCOUNT MANAGER

Your account manager will work closely with you to maximize the value of
WaitWell for your operations.

NO CHARGE SUPPORT

When you need us, just call us. We won’t charge you extra, because,  well…
that’s not good service.


IT WAS JUST EASY. WE WERE ABLE TO GET UP AND RUNNING SHORTLY AND WE HAVEN’T HAD
ANY ISSUES WITH IT.

Danielle Kaplan – Associate Director
University of Texas at Austin


WAITWELL HAS ENABLED OUR POLICE SERVICE TO TAKE CONTROL OF OUR CUSTOMER
INTERACTIONS WHILE PROVIDING ACTIONABLE DATA AND REPORTING TO OPTIMIZE SERVICE
DELIVERY ALL IN AN AFFORDABLE PACKAGE. WAITWELL IS A TRUE INNOVATOR IN THE QMS
SPACE.

Matthew Carleton – Business Systems Analyst
Regina Police Services


A TRULY PAIN-FREE EXPERIENCE. SOMEONE CAN COME FROM ANOTHER LOCATION, THAT HAS
NEVER USED WAITWELL BEFORE, PICK IT UP IMMEDIATELY AND START USING IT PERFECTLY.

Tarik Belarbi – Customer Service and Project Management Director
Glentel


WAITWELL’S SUPPORT HAS SAVED US THROUGH LONG WEEKENDS, STAFF HOLIDAYS, AND EVEN
AT NIGHT. THE TEAM HAS BEEN SUPER RESPONSIVE AND REALLY FAST.

Dustin Fransoo – Lift Operations Manager
Revelstoke Mountain Resort
 1. 
 2. 
 3. 
 4. 


WE WERE BUILT FOR THE BUSY

From architecture to features, our queue management system was specifically
designed to help organizations with multi-service operations deliver 1:1 service
with excellence.



HIGHER EDUCATION

Connect students to the right services and support.

Higher Education

HEALTHCARE

Fill doctors’ schedules, not waiting rooms.

Healthcare

GOVERNMENT

Reduce wait times at DMVs, police stations, and public offices.

Government

VETERINARY

Prioritize based on urgency and let furry friends wait comfortably at home.

Veterinary

RETAIL

Let shoppers keep shopping while they wait to be served.

Retail

EVENTS & HOSPITALITY

Remove lengthy lineups from the customer experience.

Hospitality


READY TO TAKE CONTROL OF YOUR QUEUE?

Switch to the queue management system that makes it easy to make changes
whenever you need.

Talk to Sales
WaitWell

Built for the busy

Login Talk to Sales

 * Use Cases
   * Queue Management
   * Appointment Management
   * Service Workflow Automation
   * Virtual Service
   * Analytics & Reporting
   * Customer Insights
   * Service Accessibility
 * Industry
   * Healthcare
   * Government
   * Higher Education
   * Retail
   * Veterinary
   * Hospitality
 * Company Size
   * SMB
   * Enterprise
 * Platform
   * Overview
   * Pricing
   * Security & Architecture
   * Integrations
 * Resources
   * Resource Center
   * Case Studies
   * Articles
   * Whitepapers
   * Support
 * Company
   * About
   * Careers
   * News
   * Contact


Login Talk to Sales

© 2024 WaitWell. All rights reserved. Privacy Choices Privacy Policy Terms of
Use



 * Solutions
   * Solutions
   * By Use Case
     * Queue Management Replace physical lineups with a convenient virtual
       queue.
     * Appointment Management Manage in-person, virtual and booked appointments.
     * Virtual Service Integrate virtual meetings with your schedule and queue.
     * Analytics & Reporting Track operational efficiency, performance, and
       satisfaction.
     * Service Workflow Automation Automate tasks and communications across
       locations.
     * Customer Insights Track customer service history, staff notes, ratings,
       and reviews.
     * Service Accessibility Improve service for customers with disabilities or
       language barriers.
   * By Industry
     * Healthcare
     * Government
     * Higher Education
     * Retail
     * Veterinary
     * Hospitality
   * By Company Size
     * SMB
     * Enterprise
 * Platform
   * Overview Explore all use cases and features.
   * Security & Architecture Go behind the screens for security and tech specs.
   * Integrations Integrate with your CRM, calendar, virtual meetings, ERP, and
     more.
 * Pricing
 * Resources
   * Resource Center
   * Case Studies
   * Articles
   * Whitepapers
   * Support
 * Company
   * About
   * Careers
   * News
   * Contact

Login
Talk to Sales