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Tongass FCU Website
Help / Assistance
ALPS Online Banking
ALPS Online Banking
Tongass FCU Website
Help / Assistance

To our ALPS FCU Members

Welcome to Tongass FCU!


ACTIVATION INSTRUCTIONS

Our systems conversion is complete, and all systems are back up and running. You
are now able to access your accounts and use your debit cards through Tongass
FCU.

Here is what you can do now to get started! (Instructions are shown below)

 1. Activate your new Tongass FCU debit card (if you are a debit card user).
 2. Activate your new Tongass FCU Online Banking.
 3. Download and start using the Tongass FCU Mobile Banking App. 

We are available for any help you may need. You can call us at (800) 960-8328 or
stop by your local branch or microsite.

To activate your new Tongass FCU debit card:

 1. Follow the instructions included in the mailer with your new debit card. The
    number to call is (800) 290-7893.
 2. When you activate your new Tongass FCU debit card, you will be asked to
    setup your PIN number. You can choose a new PIN or use your existing PIN.
 3. If you do not have the instructions or experience any issues with setup,
    please call us at (800) 960-8328.

If you have not received your debit card in the mail. You can stop by your local
branch and we can issue you a new card. If you are not located near a Tongass
FCU location, please call us.

If you received multiple debit cards: You received multiple cards because you
were listed on multiple accounts. To resolve this, please call us or stop by a
branch, and we'll let you know which card goes with which account.

To activate your online banking:

 1. Go to the online banking link (make sure to bookmark it for future use or
    access it via the orange Online Banking button at the top of our website).
 2. You'll use your temporary login to get started. The temporary login is:
    * Username: Your NEW MEMBER NUMBER - this will be your ALPS member number
      with a 90- prefix. For example, if your current member number is 12345,
      your new member number will be 9012345.
    * Password: Your temporary password is set as the last 4 of the PRIMARY
      member's SSN. Please note, this may not be your SSN, if you are not the
      primary member on the account.
 3. Follow the prompts to complete your online setup.

If you need to know your Member Number, please email admin@tongassfcu.com
(include your phone number so we can call you with your number) or call us at
(800) 960-8328.

To setup your mobile app:

 1. Visit the android or apple store and download the app. (Android) (Apple iOS)
 2. If you have already setup online banking, you'll use the username and
    password that you setup.
 3. If you have not setup online banking, you'll do it now. Use your temporary
    login to get started. The temporary login is:
    * Username: Your NEW MEMBER NUMBER - this will be your ALPS member number
      with a 90- prefix. For example, if your current member number is 12345,
      your new member number will be 9012345.
    * Password: Your temporary password is set as the last 4 of the PRIMARY
      member's SSN. Please note, this may not be your SSN, if you are not the
      primary member on the account.
 4. Follow the prompts to complete your online setup.

If you need to know your Member Number, please email admin@tongassfcu.com
(include your phone number so we can call you with your number) or call us at
(800) 960-8328.


MEMBER NUMBERS:

Your new member number (after 08/01) will be your current member number with a
90 prefix. For example, if your current member number is 12345, your new member
number will be 9012345.

If you need to know your Member Number, please email admin@tongassfcu.com
(include your phone number so we can call you with your number) or call us at
(800) 960-8328.


ACCOUNTS:

Checking Accounts: All accounts will be transferring to a Tongass FCU account,
effective August 1, 2023.Your current checking account will be transitioned to a
comparable Tongass account, effective August 1st. You will receive a mailing
outlining your new account type. You will also be able to make changes to your
account type if you are not happy with what we’ve set up for you. For
information about checks, see below.

Savings Accounts: All accounts will be transferring to a Tongass FCU account,
effective August 1, 2023. There will be no changes to savings accounts. Your
account number will stay the same, and the $5.00 minimum balance will still be
required.

Youth Accounts: All accounts will be transferring to a Tongass FCU account,
effective August 1, 2023.There will be no changes to Youth Accounts; however, if
you use a debit card with the account, you will receive a new debit card in the
mail. See also: Debit Cards.


ACH & DIRECT DEPOSITS:

Existing direct deposits, ACH payments, e-checks and recurring debit card
transactions will continue to work as they do now through the ALPS FCU routing
number. However, after August 1, 2023, if you set up any new direct deposits or
automatic withdrawals, please contact us to get the correct MICR number and use
Tongass FCU’s routing number 325272306.


ACH TRANSFERS THROUGH ONLINE BANKING:

Tongass FCU has a service called Account to Account (A2A) Transfers that will
replace the ALPS home banking ACH transfers through home banking. A2A transfers
are an easy, quick option through online banking that we think you'll really
like! (please note: A2A accounts can only occur to/from accounts that you are an
owner of.)

You will have to re-establish these transfer through A2A and the Tongass FCU
online banking.

To re-establish these transfers, we'll need to verify your ownership of the
accounts you're transferring to/from. To do this:

 1. Get proof of ownership of the account (example: statement, copy of physical
    check, or a letter on letterhead from the other financial institution).
 2. Send via email to the Tongass FCU Contact Center or drop it off at your
    local Tongass FCU branch.
 3. We will then get your new A2A service setup in online banking. At that time,
    you can setup the frequency and amount of transfers, as you wish.


BILL PAY:

Bill Pay users will need to setup Bill Pay again in the Tongass FCU online
banking system. Instructions for setup will be provided via email to all current
Bill Pay users and on this page.


BRANCH HOURS:

There will not be any changes to hours at the Sitka and Petersburg locations.
You will have increased access though, through more locations, expanded online
banking and mobile app, and Contact Center access.


BUSINESS ACCOUNTS:

All accounts will be transferring to a Tongass FCU account, effective August 1,
2023. All existing ALPS Business checking accounts will be transitioned to
Tongass FCU Business Accounts. Tongass FCU Business Checking accounts require
maintaining a $500.00 minimum balance to avoid a monthly fee of $5.00. Tongass
FCU has an online banking product called ItsMyBiz designed specifically to fit
your business' online banking needs.


CERTIFICATE & IRA ACCOUNTS:

All accounts will be transferring to a Tongass FCU account, effective August 1,
2023. There will be no changes to Certificate & IRA Accounts.


CHECKS:

For check users, the checks you currently have will continue to work after
August 1st. Please reach out to us to get a box of complimentary updated checks
after August 1st.


CREDIT CARDS:

Personal: All ALPS credit card accounts will be transferred to a Tongass FCU
credit card by August 18, 2023. You will receive your new Tongass FCU credit
card with detailed rate and account information in the mail. Please contact us
if you have not received your credit card by August 15, 2023.

Business: If you are a business credit card account holder, the same changes
described above will apply to your new Tongass business credit card.

SCORECARD Rewards: SCORECARD points will remain on the same system, and your
current points will be transferred to your Tongass credit card account.


DEBIT CARDS:

Your ALPS FCU debit(s) will stop working at midnight on July 31st. You can
expect your new Tongass FCU debit card(s) to arrive in July with directions to
activate it on August 1st. If you have not received your new card by July 20th,
please contact us. Detailed activation instructions will be available here
shortly.

OUTAGE: Your ALPS FCU debit card will work with limitations beginning at 4 pm on
Friday, July 28th, through Monday, July 31st. The amount you can withdraw will
be based on your account's available balance as of 4 pm today (and within the
daily withdrawal limit - $1,000 for signature purchases; $500 for PIN
purchases).



On Tuesday, August 1st, you can activate your new Tongass FCU debit card and
begin using it. At that time, your account will reflect your actual balance.

If you anticipate any issues with these debit card limits, we recommend having
cash on hand through the weekend. You can also call us now to discuss any
anticipated problems.

PIN Number: When you activate your new Tongass FCU debit card, you will be asked
to setup your PIN number. You can choose a new PIN or use your existing PIN.


DIGITAL WALLET:

Digital wallet (apple pay, google pay, etc.) is expected to be activated in
mid-August. At that time, you will be able to connect your Tongass FCU cards
with those services. More information coming soon.


LOANS:

Your existing loan or mortgage contract will remain in effect until the loan is
paid in full.

Life & Disability Insurance on Loans: If you have credit life or disability
insurance on your loan, you should have received a mailing describing the
changes. Please contact the Tongass FCU Loan Department at (907) 225-9063 if you
have any questions.


PHONE / AUTOMATED TELLER:

More information coming soon.


SHARED BRANCHING:

Tongass FCU participates in the same Co-Op Shared Branching network that ALPS
participated in, so there will be no changes to your Shared Branching access.


STATEMENTS:

You will continue to receive statements in the same method that you receive your
ALPS statements, either in the mail, email or online banking, starting with your
August statement.

All July statements will be mailed out first week of August 2023 - even if you
are normally an e-statement subscriber.

New statements going forward will also be accessible through online banking or
by request. If after August 1st, you need to access prior check images or
statements, please reach out to us.


WIRE TRANSFERS:

Inbound wires can be accepted the same way through the FED with the same
instructions through 9/28/23. Outbound wires after 7/28 will have new wire
instructions for members.


NEW BENEFITS FOR YOU!

As a Tongass FCU Member, you can enjoy these new benefits and more!

Same Faces / More Local
Our ALPS staff is still here! Now we have more resources overall & can do more
locally!


More Locations
With 12 locations from Metlakatla to Haines, we're Southeast Strong! See all
locations.


Improved Online Banking
Mobile check deposit; early ACH options; online loan skip pay; debit card
roundup and more! Learn more.


Improved Mobile App
Android and iOS apps with full online banking options, travel notifications and
more! Learn more.




Benefits Checking
Multiple options including interest-earning with tons of benefits! Learn more.




AirMed Discount
All Tongass FCU members get a $25 discount on an annual AirMed membership. Learn
more.




More Home Loan Options
More mortgage loan options for low-income, zero-down, and indigenous members.
Learn more.




More Business Loans
Greater business lending capacity and expanded options, including property &
equipment. Learn more.




Dedicated Call Center
Get prompt assistance by calling and talking to one of our dedicated VSRs! Call
now




Credit Building & Repair
Products and services to serve more locals who may not qualify in traditional
ways. Learn More




A2A
Transfer funds in and out of your Tongass account to your account at another
financial institution in online banking! Learn More




Financial Education
Online financial courses, certified financial counselors, and local in-school
events! Learn More



(907) 747-6261
(888) 747-6261
Email Us

 * Deposit Disclosures
 * Forms
 * About TFCU
 * Contact

 * Employment
 * Privacy Policy
 * Pay your Loan or Fund Account

ALPS Routing Number 325272351
TFCU Routing Number 325272306

© 2023 Tongass Federal Credit Union |  All rights Reserved

Federally insured by NCUA. Equal Housing Opportunity Lender

*APR is annual percentage rate. 

 



(907) 747-6261
(888) 747-6261
Email Us

 * Employment
 * Privacy Policy
 * Pay your Loan or Fund Account

 * Deposit Disclosures
 * Forms
 * About TFCU
 * Contact

ALPS Routing Number 325272351
TFCU Routing Number 325272306

© 2023 Tongass Federal Credit Union | All rights Reserved
Website by LCM+D
Header Photography by Rafe Hanson

*APR is annual percentage rate. All loans subject to membership.

Federally insured by NCUA. Equal Housing Opportunity Lender

 



(907) 747-6261
(888) 747-6261
Email Us

 * Deposit Disclosures
 * Forms
 * About TFCU
 * Contact

 * Employment
 * Privacy Policy
 * Pay your Loan or Fund Account

ALPS Routing Number 325272351

TFCU Routing Number 325272306

Federally insured by NCUA.

Equal Housing Opportunity Lender

 

© 2023 Tongass Federal Credit Union | All rights reserved

Website by LCM+D

Header Photography by Rafe Hanson


ATTENTION – TFCU WEBSITE

As we transition into one merged credit union, we will also be transitioning to
one website under tongassfcu.com. At this time, this link is forwarding you to
the TFCU website for this content.

Go to tongassfcu.com Stay here

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