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RED HAT APPLICATION SERVICES PRODUCT UPDATE AND SUPPORT POLICY

--------------------------------------------------------------------------------

Contents

 * Overview
 * Life Cycle Phases
 * Comparison Table
 * Life Cycle Duration
 * JBoss Core Services
 * Change Log

Compare
Product Life Cycles
using the
Product Life Cycles
tool

Product Life Cycle Tables
Runtimes

 * Red Hat JBoss Enterprise Application Platform
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Product Life Cycle Tables
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OVERVIEW

Red Hat provides support and maintenance over stated time periods for the major
versions of Red Hat Application Services products (i.e., EAP versions 5.x, 6.x,
and 7.x). The published life cycle calendars for Red Hat Application Services
products allow customers and partners to effectively plan, deploy, and support
Red Hat Application Services products.

The life cycle associated with a Red Hat Application Services product identifies
the various levels of maintenance for each release of that product over a period
of time from the initial release—or general availability (GA)—to the end of the
maintenance phase. Red Hat Application Services product life cycles are
generally three, five, or seven years in length, depending on the product. For
certain Red Hat Application Services products (as described below), an optional
add-on Extended Life Cycle Support (ELS) subscription may be purchased to extend
the life cycle by three (3) additional years.

Software updates to Red Hat Application Services products, if and when
available, are delivered via software patches. Patches can be released
individually on an as-needed basis, aggregated as part of a Cumulative Patch
(CP), or included in a minor release (e.g., EAP version 7.3). Patches may
contain security and/or bug fixes. Feature enhancements are generally introduced
in minor and major releases—not as patches or in CPs. Red Hat's goal is to
maintain compatibility across the full life cycle of a product family (e.g., EAP
7.x patches, EAP 7.x CPs, and EAP 7.x minor releases are in the same EAP 7
product family). Patches, CPs, and minor releases are tested and qualified
against prior releases for a given product family. Red Hat will use commercially
reasonable efforts to provide compatibility with the initial major release
(e.g., EAP 7.0). Where incompatibilities arise, they will be documented in the
release notes or may be reported as bugs.

NOTE: Defect and security fixes are only provided for the latest Minor, Micro or
CP release, therefore upgrading to the latest release is required in order to
receive the current updates. Additionally, upgrades and patches are expected to
be applied to a supported configuration as published.

Red Hat Application Services life cycles are designed to reduce the level of
change within each major release over time, increasing predictability and
decreasing maintenance costs. Released patches, CPs, and minor releases will
remain accessible to active subscribers for the entire life cycle of a product
family. Red Hat publishes product life cycle calendars in an effort to provide
as much transparency as possibly but may make exceptions from these policies if
unforeseeable conflicts arise (such as the end-of-life (EOL) of a dependent
component or platform) that are outside of Red Hat’s control.

Each major version of a Red Hat Application Services product has its own life
cycle that will include one or more minor releases and related patch updates.
During the entire life cycle, Red Hat makes commercially reasonable efforts to
maintain API-level compatibility across all minor releases and asynchronous
patches (e.g., EAP 7.1 will maintain API-level compatibility with EAP 7.0, the
parent release of the EAP 7 family). Possible exceptions to this rule could
include fixes introduced to address Critical impact security issues.
Furthermore, major versions of Red Hat Application Services products endeavor to
maintain significant backward-compatibility with previous versions (e.g., EAP
7.0 endeavors to maintain significant backward compatibility with EAP 6.x) to
aid with the migration of applications from one major release to another.


LIFE CYCLE PHASES

The life cycle for a major release of Red Hat Application Services products is
divided into three primary phases: the Full Support Phase, the Maintenance
Phase, and the Extended Life Phase.


PHASE 1: FULL SUPPORT

Compare Life Cycle Phases

Start Date: General Availability

Full support is provided according to the published Scope of Coverage and
Service Level Agreement. Likewise, Development Support is provided according to
the published Scope of Coverage and Service Level Agreement. All available and
qualified patches will be applied via periodic product updates and CPs, or as
required for qualified security patches.


PHASE 2: MAINTENANCE SUPPORT

Compare Life Cycle Phases

Start Date: no less than one (1) year after General Availability.

Production support is provided according to the published Scope of Coverage and
Service Level Agreement. Likewise, Development Support is provided according to
the published Scope of Coverage and Service Level Agreement. During the
maintenance phase, qualified security patches of Critical or Important impact,
as well as select mission-critical bug-fix patches, will be released.


PHASE 3: EXTENDED LIFE SUPPORT

Compare Life Cycle Phases

Extended Life support is provided according to the published Scope of Coverage
and Service Level Agreement. Unlike our Full Support and Maintenance Support
phases, this support phase requires an ELS subscription in addition to a
supported product’s base subscription. Extended Life Support subscriptions of
Red Hat Application Services products provide decreasing support and maintenance
over time as described below.

Troubleshooting for Application Services product releases in the ELS Life Cycle
Phase is limited to the latest minor release.

Container distributions of Application Services products in the ELS Life Cycle
Phase will be marked "Deprecated" in the Red Hat Container Catalog. See the
article Deprecation of Red Hat Runtimes product container images in the Red Hat
Container Catalog for more detail.

ELS-1:

Compare Life Cycle Phases

ELS-1 delivers Critical impact security fixes and selected urgent-priority bug
fixes, if and when available. For ELS-1 subscribers, Red Hat will generally
continue to proactively provide the Critical impact security fixes if and when
available independent of customer requests. ELS-1 is generally available for 3
years following the end of Maintenance Support.

ELS-2:

Compare Life Cycle Phases

ELS-2 support is offered after the end of the ELS-1. ELS-2 provides limited
ongoing technical support to include: Advice and guidance for migrating to
current product releases, problem evaluation and workarounds. Bug fixes,
security fixes, hardware enablement or root-cause analysis (other than to
determine possible workarounds) are not available during this phase, and support
is limited to existing installations only.

The duration of ELS-2 support is scheduled for 3 years and may be extended on a
product-by-product basis. Red Hat reserves the right to terminate the ongoing
support in the ELS-2 for a particular product at any time beyond the initial 3
year period.


LIFE CYCLE PHASE COMPARISON TABLE

The following table details each type of software maintenance performed during a
typical life cycle:

  Life-Cycle Phase Description Full Support Maintenance Support ELS-1 ELS-2
Unlimited-incident technical support1 Yes Yes Yes Yes Access to Product
Knowledgebase Yes Yes Yes Yes Access to Product Downloads Yes Yes Yes Yes Access
to Product Discussions Yes Yes Yes Yes Access to Support, Configuration and
Troubleshooting Tools Yes Yes Yes Yes Asynchronous Security Patches4 Yes Yes
Yes5 No Asynchronous Bug-Fix Patches2 Yes Yes Yes5 No Minor Releases Yes No No
No Software Enhancements Yes3 No No No New Certifications (JVMs, DBs, etc.) Yes
Yes No No

 1. Full details of support services are provided as part of the Subscription
    Agreement.
 2. Red Hat can choose to address catastrophic issues with significant business
    impact for the customer through a hotfix, as a temporary measure while the
    bug-fix patch is being created.
 3. Major and Minor releases are the primary source for software enhancements.
    Rollups, updates, and patches are specifically reserved for bug fixes.
 4. Latest security update information available at:
    access.redhat.com/site/security/updates/.
 5. Red Hat provides Critical impact security fixes and selected urgent-priority
    bug fixes, if and when available. Additionally, Red Hat will generally
    continue to proactively provide the Critical impact security fixes if and
    when available independent of customer requests.


LIFE CYCLE DURATION

Red Hat Application Services product life cycles are generally three, five, or
seven years in length as described below.


LONG-LIFE PRODUCT LIFE CYCLE

A Long-life Product Life Cycle of seven years is generally applied to foundation
products, such at Red Hat JBoss Enterprise Application Platform. As depicted
below, the seven-year cycle includes four years of Full Support and three years
of Maintenance Support. Extensions beyond the seventh year (“Extended Life
Support”) are available under a separate subscription, scope of coverage, and
SLA.

Long-life Product Life Cycle Phase 1 Full Support (4 years) Phase 2 Maintenance
Support (3 years) Phase 3 Extended Life Support (3-6 years) Year 1 Year 2 Year 3
Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Year 11 Year 12 Year 13


STANDARD PRODUCT LIFE CYCLE

A Standard Product Life Cycle of five years applies to most Red Hat Application
Services products. The Standard Product Life Cycle is also composed of two
phases, Full Support and Maintenance Support. Extensions beyond the fifth year
(“Extended Life Support”) are available under a separate subscription, scope of
coverage, and SLA.

Standard Product Life Cycle Phase 1 Full Support (3 years) Phase 2 Maintenance
Support (2 years) Phase 3 Extended Life Support (3-6 years) Year 1 Year 2 Year 3
Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Year 11


LIMITED PRODUCT LIFE CYCLE

The Limited Product Life Cycle of three years is generally applied to newer
product areas and rapidly changing technologies such as development frameworks.
The Limited Product Life Cycle is only composed of one phase, the Full Support
Phase, however, variations may include a Maintenance Phase for some product
releases. Extensions beyond the third year (“Extended Life Support”) are
available under a separate subscription, scope of coverage, and SLA.

Limited Product Life Cycle Phase 1 Full Support (3 years) Phase 3 Extended Life
Support (3-6 years) Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year
9


PRODUCT LIFE CYCLE DATES

Listed below are the life cycle dates for all currently supported Red Hat
Application Services products. Life cycle dates for product releases that have
reached their end of support life can be found on the Archived JBoss Product
Life Cycle Information page.


RED HAT JBOSS ENTERPRISE APPLICATION PLATFORM


JBOSS ENTERPRISE APPLICATION PLATFORM EXPANSION PACK (JBOSS EAP XP OR EAP XP)

JBoss Enterprise Application Platform expansion pack (JBoss EAP XP) is subject
to a separate Support and Life Cycle Policy.
Please refer to the JBoss Enterprise Application Platform expansion pack (JBoss
EAP XP or EAP XP) Life Cycle Policy page.


RED HAT DATA GRID


RED HAT JBOSS WEB SERVER


RED HAT SUPPORT FOR SPRING BOOT

Note: Spring Boot support ends only after the Spring Community upstream version
has reached End of Life. See specific dates above.


RED HAT BUILD OF NODE.JS

Node.js support aligns with the Node.js LTS life cycle dates defined by the
Node.js Release Working Group, generally consisting of 18 months of full support
followed by 12 months of maintenance support.


RED HAT BUILD OF THORNTAIL


RED HAT BUILD OF ECLIPSE VERT.X


RED HAT BUILD OF QUARKUS


RED HAT FUSE


RED HAT JBOSS FUSE SERVICE WORKS


RED HAT AMQ BROKER

Note: Please see the Knowledge Base article, "How long are AMQ LTS releases
supported?" for details about AMQ 7.x (LTS) component Life Cycle support
details.
Note: AMQ Online End-of-Life is scheduled for June 30, 2023.


RED HAT AMQ INTERCONNECT


RED HAT AMQ STREAMS


RED HAT AMQ


RED HAT 3SCALE API MANAGEMENT PLATFORM


RED HAT JBOSS DATA VIRTUALIZATION


RED HAT PROCESS AUTOMATION MANAGER (FORMERLY RED HAT JBOSS BPM SUITE)

Note: Entando App Manager Included. Entando App Manager follows a 3 year life
cycle. Entando App Manager 5.x full support from May 2018 to May 2020.
Maintenance support from May 2020 to May 2021

Note: Support for containerization of product bits is discontinued for 6.x from
ELS-1 onward. Please note health index grades are not maintained henceforth.


RED HAT DECISION MANAGER (FORMERLY RED HAT JBOSS BRMS)

Note: Support for containerization of product bits is discontinued for 6.x from
ELS-1 onward. Please note health index grades are not maintained henceforth.


RED HAT JBOSS SOA PLATFORM

Note: SOA-P 5.X is also a supported version of any Fuse Service Works or Fuse
Subscription. Published SOA-P Life Cycle policy provisions apply.


RED HAT INTEGRATION

  Full Support Maintenance Support Family GA Life Cycle Start End Start End
Camel K 1.4 August 2021 Limited August 2021 until release of 1.6 N/A N/A Camel K
1.6 December 2021 Limited December 2021 until release of 1.7 N/A N/A Debezium
1.x April 2020 Limited April 2020 April 2023 N/A N/A Service Registry 1.x July
2020 Limited July 2020 December 2021 N/A N/A Service Registry 2.x July 2021
Limited July 2021 July 2023 N/A N/A Red Hat Integration-Camel Extensions
for Quarkus 2.2 November 23, 2021 Limited November 23,2021 July 20, 2022 N/A N/A
Red Hat Integration-Camel Extensions
for Quarkus 2.7 July 20, 2022 Limited July 20 2022 Next release of Camel
Extensions for Quarkus or May 18, 20251 Next release of Camel Extensions for
Quarkus or May 18, 20251 Next release of Red Hat build of Quarkus + 6 months Red
Hat Integration-Camel for Spring Boot 3.14 August 10, 2022 Limited August 10
2022 Next release of Camel for Spring Boot or May 18, 20251 Next release of
Camel for Spring Boot or May 18, 20251 Next release of Camel for Spring Boot + 6
months Red Hat Integration-Operator 1.0.x March 15, 2021 Limited March 15, 2021
Release of 1.1.x N/A N/A Red Hat Integration-Operator 1.1.x August 23 , 2021
Limited August 23, 2021 Release of 1.2.x N/A N/A Red Hat Integration-Operator
1.2.x October 5 , 2021 Limited October 5, 2021 Release of 1.3.x N/A N/A Red Hat
Integration-Operator 1.3.x January 19, 2022 Limited January 19, 2022 October 11,
2022 N/A N/A

1 All future dates mentioned are close approximations, not definitive, and
subject to change.


RED HAT JBOSS CORE SERVICES COLLECTION LIFECYCLE DATES

Listed below are the life cycle dates for all currently supported Red Hat JBoss
Core Services Collection services. Life cycle dates for Core Service releases
that have reached their end of support life can be found on the Archived JBoss
Product Life Cycle Information page.


RED HAT SINGLE SIGN-ON


APACHE HTTP SERVER

Note: Only the latest update of 2.4.x version of the Red Hat JBoss Core Services
HTTP server is maintained.


WEB CONNECTORS

Family GA End of Full Support End of Maintenance Support 1.2.461 May 2016 Jul
2024 Jul 2025

Note: The most recent version of the latest major release of Web Connectors is
supported.


APACHE JSVC

Family GA End of Full Support End of Maintenance Support 1.1.01 May 2016 Jul
2024 Jul 2025

Note: The most recent version of the latest major release of Apache Jsvc is
supported.


PRODUCTS THAT ARE NOT LISTED ABOVE ARE EITHER NO LONGER ACTIVELY SOLD OR HAVE
REACHED THE END OF THEIR SUPPORTED LIFE CYCLE. FOR MORE INFORMATION CHECK THE
ARCHIVED JBOSS PRODUCT LIFE CYCLE INFORMATION PAGE.

--------------------------------------------------------------------------------


CHANGE LOG

See Red Hat Application Services Product Update and Support Policy Regular
Maintenance for more information about how Red Hat maintains the information on
this page and additional rationale behind the changes made. Date Change Jul 28,
2022 Removed the description of the "grandfathering" of the policy about
receiving Troubleshooting support while in ELS being limited to the last/current
minor release because that target date has passed. See the entry below for Sept
24, 2021 Jul 21, 2022 Updated the Red Hat JBoss Enterprise Application
Platform(EAP) 7.x life cycle table to reflect the extension of the Full Support
phase to June 30, 2023 - a one year extension. By that time a new Major version
should be available. Jul 11, 2022 Removed the life cycle table and information
for Red Hat JBoss Operations Network (JON). That information can now be found in
the Archive Jun 8, 2022 Updated the Red Hat Single Sign-On (RH-SSO) 7.x life
cycle table, extending the Maintenance Support phase to now end on June 30,
2025, aligned with EAP 7. Jun 8, 2022 Updated the Red Hat Data Grid (RHDG) 8.x
life cycle table, extending the Maintenance Support phase one year to now end in
April of 2026. Jun 6, 2022 Updated the EAP 7.x life cycle table, extending the
Maintenance Support phase one year to now end on June 30, 2025. No change to the
Full or ELS Support phases. Sep 24, 2021 Clarified that the policy about
customers needing to be on the latest minor release of a product in order to
receive troubleshooting support will not apply to customers with existing
subscriptions until February 28, 2022. Sep 8, 2021 Added statement and link to
article about container images being marked Deprecated when moving into ELS
phase. Aug 31, 2021 Updated the examples of versions and how they relate to EAP
7 versus versions 5 and 6. Aug 30, 2021 Changed many instances of "Middleware"
to "Application Services" Aug 30, 2021 Clarified that customer needing patches
and troubleshooting support must be on the latest minor release of a product.


Red Hat


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