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 * Photo books
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 * Photo books
   
   * Photo books
   * Year books
   * Baby books
   * Wedding books
   * Travel books
   * Recipe books
   * Art books
   * Gifts

 * Photo prints
   
   * Photo prints
   * Christmas Cards

 * About us
   
   * History & Vision
   * Work with us
   * Collaborate with us
   * Sustainability

 * Help
   
   * FAQ
   * Support
   * Feedback
   * Delivery & Payment
   * Personal data policy
   * Terms & Conditions
   * Offers
 * Stories
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GENERAL TERMS AND CONDITIONS

These General Terms and Conditions shall apply by and between you as the user
and Once Upon Publishing AB (hereinafter “Once Upon”, “we” and “us”) in
conjunction with the use of the services provided by Once Upon from time to time
via the website or which is provided in the app (jointly defined as the
“Service”) and in conjunction with orders of printed materials (hereinafter the
“Products”) via the Service. If you have questions regarding Once Upon, the
functions in the app or Product orders, you will find answers to the most common
questions in our FAQ.

These General Terms and Conditions are applicable to the use of the Service and
purchases of Products. We encourage you to read through these General Terms and
Conditions prior to commencing use. By using the Service, you confirm that you
have read, understood and accepted these General Terms and Conditions which
thereby constitute a binding agreement between Once Upon and you (hereinafter
the “Agreement”).

If you live in the US, please see our Terms and conditions for the US.


1. USE OF THE SERVICE

1.1 USER TERMS AND CONDITIONS

By using Once Upon, you accept that Once Upon is not liable for and does not
support contents which you have published via the Service. Once Upon has no
obligation to initially review, monitor, edit or remove content. In the event
your content violates the terms and conditions of this Agreement, you may be
legally liable for such content.

You undertake to do the following: 

 1. to comply, in using the Service, with (i) the provisions of these General
    Terms and Conditions, (ii) applicable laws, ordinances and decisions by
    governmental authorities and (iii) Once Upon’s instructions for the use of
    the Service provided from time to time; 
 2. to ensure that, in uploading your own content (text and pictures) to the
    Service or creating the Product, you own or have obtained the necessary
    rights to the content and/or the Product;                                 
 3. to refrain from, in using the Service, transferring any material to the
    Service which may contain a virus, Trojan or any other code (so-called
    “malware”) which may damage, disable, overload or impair the Service or
    infringe another user’s use of the Service;
 4. to refrain from measures to circumvent Once Upon’s security system – e.g. by
    using another user’s username and password or disclosing a username or
    password of another person – or attempt to test the security of the Service
    without first obtaining Once Upon’s prior written consent;
 5. to refrain from decompiling (reverse engineering) the Service;    
 6. to refrain from measures to obtain unauthorised access to any computer
    system or network covered by the Service; and                  
 7. to refrain from acquiring or attempting to acquire material or information
    which was not intentionally made available or provided by Once Upon via the
    Service.




Legal measures may be taken by Once Upon in conjunction with any breach of, or
attempt to breach, one, several or all of the provisions above.

1.2 ACCESSIBILITY

The Service is provided as a rule 24 hours per day, seven days a week, 365 days
per year. However, Once Upon does not warrant that the Service will be free of
defects or outages during the aforementioned period of time and provides no
warranties regarding the functions, security or accessibility of the Service.
Furthermore, use of the Service presupposes an Internet connection, and the
user’s access to such connection is beyond Once Upon’s control.

The Service may be reached via your mobile unit by connection to the Internet
either via connection to Wi-Fi or the Internet by connection to a
telecommunications operator (hereinafter the “Equipment”). You shall be
responsible for such Equipment and must obtain such Equipment at your own
expense. You are aware and acknowledge that upgrades and/or modifications of the
Service may entail changes to the technical requirement applicable to your
Equipment.

1.3 LIABILITY

Once Upon does not warrant that the content of the Service, your uploaded
content, or the Product which you have created through the use of the Service is
current, correct and/or available from time to time. Once Upon cannot be held
liable for losses directly or indirectly incurred by you as a consequence of
your use of the Service or the contents of the Service.

1.4 INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, irrespective of whether or not such rights are
registered, and technical solutions regarding the Service, the setup and design
of the Service and the contents of the Service are the property of Once Upon or,
in the alternative, property of a third party with whom Once Upon collaborates
and may not be used by you over and above that which is necessary for the use of
the Service pursuant to this Agreement. You shall obtain no rights other than
expressly set forth in this Agreement. 

Provided that you fully comply with the provisions of this Agreement and except
as otherwise stated, Once Upon grants you a non-exclusive, non-transferable,
limited right to use the Service for your own use. For the sake of clarity, it
is noted that you shall not be entitled to use the Service for commercial
purposes.          

Once Upon asserts no claim of ownership to any content published by you. This
means that, in the legal relationship between the parties, you hold all rights
to such content which you upload to the Service. Once Upon shall only be
entitled to use such content to the extent necessary for Once Upon to be able to
perform its undertakings pursuant to this Agreement.

You undertake to compensate Once Upon for any compensation or damages which Once
Upon, as a consequence of settlement or judgment, is ordered to pay for any
infringement of third-party intellectual property rights which may be incurred
as a consequence of the content you have uploaded to the Service and/or in
Products.

1.5 STORAGE

When the Service is active and is connected to the Internet, all of your content
(pictures and text) is continuously backed-up on your Once Upon account in our
cloud service. In order to be able to use the Service, you must approve Once
Upon’s access to your digital library.

1.6 TERMS AND CONDITIONS FOR COLLABORATION RELATING TO PHOTOBOOKS

Persons you invite to collaborate shall, in conjunction with acceptance, obtain
access to all content in the relevant Product (pictures and text). Your
invitation is sent as a link. The link is not personal. This means that the
recipient can forward the link to another person who, in turn, may obtain access
to the Product in lieu of the contemplated recipient. By inviting a person to
your book, you thus accept that your personal data may be disseminated to the
person or persons to whom the recipient has elected to forward the link
containing the invitation. Once Upon has no liability for any dissemination of
your personal data which may occur as a consequence of the fact that you have
chosen, by means of an invitation, to share with others. You can invite as many
persons as you like to a book by allowing them to scan a QR code or by sending
an open invitation via a link to each and every one of them. As owner of the
book, you are the only one who can send out invitations to a collaboration and
are also the only person who can remove persons from a collaboration. Everyone
who participates in a collaboration may copy the content of the book and
transfer it to another book which is private for such person. This means that
all materials you upload to a Product subject to collaboration will be
accessible for dissemination by all persons who participate in the
collaboration.

1.7 MODIFICATIONS, CLOSURE AND TERMINATION

Once Upon shall be entitled at any time and without prior notice to: 

 1. modify, add to or remove functionality or content in the
    Service;                       
 2. suspend access to the Service in order to protect the Service from
    unauthorised attack or similar; and                   
 3. remove the Service from operation for measures such as, for example, but not
    limited to, maintenance, service and updating of the Service.     




You shall be entitled at any time whatsoever to terminate the Agreement by
notifying Once Upon in writing of such termination or by terminating your user
account. Once Upon shall be entitled to terminate this Agreement and discontinue
providing the Service to you at any time and without reason
therefor.                                                    

Notwithstanding the reason for termination of the Agreement, the provisions of
sections 1.1, 1.3, 1.4, 2 and 6 shall continue to apply between the parties
following termination of the Agreement.


2. ORDERING AND DELIVERY

2.1 ORDERING

As a private person, you have the possibility to order Products based on your
content in the Service. Companies who wish to place orders may contact us at the
following e-mail address: hello@onceupon.se.

2.2 CLARIFICATION

Your order of Products via the Service is binding. In the event of any problems
with your order, you will be contacted as soon as possible. In the event you are
under 18 years of age, you require the permission of your guardian when you
place orders with us.

2.3 PRICE

You are to pay the price stated in the Service at the time of placing the order
and in the currency stated therein. The payment you make in conjunction with
your order includes the price for the Product and the cost of freight.

2.4 PAYMENT VIA A THIRD PARTY

Payment is handled by means of a payment solution provided by a third party and
varies depending on the country from which you have made the purchase. The
payment service used shall be stated when you place the order in the Service.
The terms and conditions applied by the relevant third party shall apply to the
purchase and any processing of personal data which such third party must carry
out in order to provide the payment service. By reviewing the third party’s
terms and conditions (including, but not limited to, their privacy policy), you
can learn more about the manner in which the company will process your payment
information.

2.5 ORDER CONFIRMATION

When we have received your order, you will receive a confirmation sent to your
e-mail address. It is important that you verify that all information is correct.
Save the order confirmation so that you can provide the order number to our
customer service.

2.6 DELIVERY

The estimated delivery time is set forth in the order confirmation. More
information regarding delivery times and freight can be found in our FAQ. The
terms and conditions for collecting the Product varies depending on the postal
courier which delivers the Product. In the event you do not collect the Product
within the prescribed time, Once Upon may request compensation for return
freight and handling.

2.7 DAMAGE TO THE PACKAGE/PRODUCT

If you discover that your package or your Product is damaged, this may be
reported directly to your post office. We recommend that you do not collect a
damaged package. The damage will namely no longer be regarded as transport
damage after you have collected the package. If you discover damage to the
Product only when you have opened the package, and the damage appears to be due
to handling by the transportation company, you may contact them and file a
damage report not later than seven days after you receive the package.

2.8 ADDITIONAL TAXES AND FEES

In conjunction with deliveries outside the EU, you shall be liable for any
customs duties, taxes and other additional fees. In the event your bank is
situated outside Sweden, you might pay a fee. This fee is determined by your
bank and accordingly may vary. Please contact your bank for more information.


3. RETURNS AND COMPLAINTS

3.1 RIGHT OF WITHDRAWAL

Since the Products are specially manufactured based on your wishes as a
customer, the statutory right of withdrawal in accordance with the Swedish Act
on Distance Contracts and Off-Premises Contracts (Sv: lag (2005:59) om
distansavtal och avtal utanför affärslokaler) does not apply.

3.2 COMPLAINTS

If you are of the opinion that there is a defect in your Product, contact
customer service via the website as soon as possible after you have received
your Product and describe the respects in which you believe that the Product is
defective. Customer service shall thereafter process the complaint and determine
whether the Product deviates from your order in such a manner that Once Upon is
liable for the defect.


4. PERSONAL DATA AND CONFIDENTIALITY

4.1 PERSONAL DATA

Once Upon collects personal data from you in conjunction with your use of the
Service, your execution of purchases of Products in the Service, and by virtue
of the fact that you create a user account. This personal data is processed by
Once Upon (i) to provide you with the Service and its functions, (ii) to fulfil
its obligations pursuant to the Agreement, (iii) for product development; (iv)
to assure the quality of the Service and (v) for marketing purposes. More
detailed information regarding the processing of personal data may be found in
Once Upon’s Personal Data Policy.

“Marketing purposes” means communicating with you as a user in the form of, for
example, newsletters, special offers and/or information regarding new functions
in the Service.

When providing the Service, Once Upon uses an image enhancement software (the
‘Software’). The Software uses AI to detect if and how an image can be enhanced.
The Software does not perform any AI-generated enhancement of the image and it
is not used to train an AI model. The software is optional to use and you can
choose to switch it off at any time. You can read more about the use of the
Software in the Privacy Policy. 

Personal data in the form of pictures and/or text uploaded by you when you use
the Service is processed by Once Upon in its capacity as personal data processor
for you as a user. The personal data is processed in accordance with data
protection legislation applicable from time to time.

For the performance of the Service and in order for Once Upon to be able to
perform its obligations regarding agreements pertaining to the Product, the
personal data may be provided to third parties to the extent
necessary.                                     

Once Upon processes personal data confidentially and ensures that everyone who
comes into contact with your personal data is obliged to observe confidentiality
regarding the personal data.

4.2 USE OF ANOTHER PARTY’S NAME

In the event the customer acts in someone else’s name or uses someone else’s
personal identity number without consent and such action or use gives rise to an
economic or other loss for Once Upon, the customer shall be reported to the
police.


5. MISCELLANEOUS

5.1 DEFECTS

Once Upon shall not be liable for any defect which may occur in the Service.
Such defects may be price-related and/or technical or informational in
character.

5.2 FORCE MAJEURE

In the event of force majeure, Once Upon shall be released from its obligations
to perform any agreements entered into. “Force majeure” refers to events which
cannot be anticipated and which are beyond our control. Such events may include
wars, natural disasters, labour conflicts, decisions by governmental
authorities, failed deliveries from sub-contractors and circumstances giving
rise to added expenses.

5.3 AMENDMENTS TO TERMS AND CONDITIONS

Once Upon reserves the right to at any time amend these terms and conditions.
Each time you use the Service, you undertake to comply with the terms and
conditions applicable from time to time.


6. CHOICE OF LAW AND DISPUTES

Swedish law (with the exception of rules regarding choice of law) shall govern
this Agreement. Disputes arising as a consequence of the creation, application
or interpretation of this Agreement as well as other disputes relating to this
Agreement shall be determined by courts of general jurisdiction in Sweden.




This is a translation of the adopted version of the general terms and
conditions. In the event of a conflict between the Swedish version and this
English version, the former shall take precedence.

✕


LET ONCE UPON DO ALL THE WORK FOR YOU!

Just one last step left! With Once Upon close to hand it is easier and more fun
than ever to make photo books with all the photos in your phone! Yup, it's true!
Making photo books can be fun. Give us a whirl, we promise, you'll love it!

Create on your phone
✕


OOPSIE!

We wish we could speak every language in the world by heart, but unfortunately
we can’t. So, our blog is only translated to English, Swedish, Dutch and German.
For now. Pick the language you prefer below. Happy story reading!

EnglishSvenskaNederlandsDeutschItalianoFrançaisEspañol

ps. After you pick a language our entire website will be translated to that
language, but you can easily change it back when you’re done reading our stories
– you’ll find the language selector at the bottom of the page.

Language

English (UK)



Dansk



Deutsch



English (Australia)



English (US)



English (Canada)



Español



Français



Italiano



Nederlands



Norsk



Svenska



INFORMATION

FAQ

Support

Feedback

Delivery & Payment

Personal Data Policy

Terms & Conditions

Offers

ABOUT ONCE UPON

Photo Books

Photo Prints

History & Vision

Work with us

Collaborate with us

Sustainability

Stories

INFORMATION

FAQ

Support

Feedback

Delivery & Payment

Personal Data Policy

Terms & Conditions

Offers

ABOUT ONCE UPON

Photo Books

Photo Prints

History & Vision

Work with us

Collaborate with us

Sustainability

Stories

PAYMENT METHODS



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Once Upon Publishing AB, SE559073-3670-01,

Storgatan 41 C, 931 32 Skellefteå, Sweden,

hello@onceupon.se © Copyright