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Schedule a demo

AI CSAT


INTRODUCING A
NEW ERA OF
CUSTOMER INTELLIGENCE

Get Ai-powered CSAT on 100% of calls.

Schedule a demo


PREDICTIVE INSIGHTS


INCREASE CSAT BY 15% IN LESS
THAN THREE WEEKS


AUTOMATICALLY COLLECT CSAT SCORES ON EVERY CALL



Truly listen to all of your customers and analyze 100% of your conversations in
real time.




GAIN PREDICTIVE INSIGHTS RIGHT OUT OF THE BOX



No setup needed. Dialpad’s predictive analytics make it easy for every company
to access meaningful customer insights without complicated customization.




IMPROVE CSAT IN REAL TIME



Empower supervisors, agents, and sellers to take action with real-time customer
intelligence and insights.



Schedule a demo


AI CSAT & SMS SURVEYS


COMBINE AI CSAT WITH SMS SURVEYS
FOR UNPARALLELED ACCURACY


DEVELOP A RICH PICTURE OF CX AT EVERY STAGE OF THE JOURNEY



Leveraging the combination of SMS surveys with real-time Ai CSAT provides a
wholistic view of the customer experience.




CSAT ACCURACY YOU CAN TRUST



We've analyzed thousands of conversations to develop deep learning models that
infer customer satisfaction and continue to improve over time with use.




THE HIGHEST RESPONSE RATES IN THE GAME



Move traditional IVR survey response rates from 5% to up to 100% by combining Ai
predictions with SMS surveys.



Schedule a demo


Loved by 7,000 customers big and small





GAME-CHANGING
AI FEATURES

AUTOMATIC PREDICTIVE CSAT INSIGHTS



Organize CSAT scores by line of business to truly understand customer sentiment.



REAL-TIME REPORTING



Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds
after the call.



AGENT PERFORMANCE REPORTS



Get granular down to the agent. See how remote agents are performing as easily
as agents in the office.



SMS SURVEYS



Strengthen Ai CSAT accuracy by utilizing our SMS survey feature as an additional
data input.



REAL-TIME AGENT ASSIST



Assist cards instantly pop up on agents' screens with all the relevant
information for certain topics—as soon as specific trigger keywords or phrases
are spoken.



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COLLECT CSAT SCORES ON
100% OF CUSTOMER CALLS

Dialpad’s Ai Contact Center gives agents one, beautiful workspace to manage
every customer conversation.

Schedule a demo
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