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Quantum LEAP '24

Join peers to learn about efficiency, growth, and platform training.


Platform Use cases Customers Resources About
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Platform



Platform overview

Learn more about Quantum Metric.



Key capabilities

Monitoring & alerts Alerting on aggregate behavior, frustration, and more.
Session replay Understand the “why” behind customer behaviors. Journeys
Understand which paths customers are taking. Dashboards Organize and monitor
your most important data. Opportunity analysis Automatically surface and
quantify friction points. Heatmaps Visualize page-level clicks, scrolls, and
attention. Guides Industry specific templates to improve your experience. Page
performance Discover and quantify the impact of slow pages. Visible Visualize
user behavior directly from your browser.

Platform foundations

ExperienceAI Our powerful machine learning engine. Mobile app analytics Patented
mobile analytics technology. Security and privacy Best in class security
technology and polices. Autocapture Capture over 300 metrics out-of-the-box.
Performance & overhead Lightweight SDKs and tags. Partners & integrations View
our technology and solutions partners.

See for yourself

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.



Watch a live demo.

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Use cases



Industries

Retail Understand shoppers’ needs faster. Financial services Drive digital
adoption and improve satisfaction. Travel & hospitality Grow revenue and loyalty
with real-time visibility. Telco Improve the digital-first experience. Gaming
Understand real-time player behavior. Healthcare Improve patient self-service
and loyalty.

Teams

Product Understand any part of the digital experience in seconds. Technology
Surface and scope customer technical friction in real-time. Marketing Strengthen
your campaigns and convert more. Analytics Answer the “why” behind the customer
experience. CX & VoC Bring together qualitative and quantitative insights. UX
Deep insight into behavior, engagement, and friction. Service & support Improve
customer empathy and contact center efficiency.

Solutions

Digital analytics Monitor, diagnose, and optimize critical experiences. Product
analytics Understand user behavior and drive adoption. Experience analytics
Surface pain points and quantify opportunities. Journey analytics Insights into
every touchpoint across the digital journey. Web analytics Understand and report
on digital performance.

Get started with Atlas

Atlas Guides help you build the best user experiences.

Eliminate guesswork and expedite expertise.

Get started

Top industry guides

Retail Airlines Consumer banking Insurance Telco

Resources



Resources

Resources Review expert guidance and new data. Events & webinars Join us for
live or virtual events. Blog Thought leadership, trends, and product insights.
Continous Product Design The approach to building better products faster.

On-demand webinar

The future of NPS with its founder, Fred Reichheld



Register now

About



About us

Our story How Quantum Metric started, our leadership team, and how you can get
involved. Careers See what it’s like to work for Quantum Metric, and available
positions. News Read the latest announcements and news.

Partner network

Partner program Our key ecosystem of partners. Our partners See who already has
joined.

Latest news

Quantum Metric wins Google Cloud Technology Partner of the Year award.



Learn more




THE NEW DEFINITION OF DIGITAL ANALYTICS IS HERE.

In-depth analytics to proactively monitor, diagnose, and optimize your customer
journeys.

Get started



THE WORLD’S BEST BRANDS USE QUANTUM METRIC.




ANSWER QUESTIONS FASTER ABOUT YOUR DIGITAL PRODUCTS.


MONITOR AND DIAGNOSE.


DISCOVER AND OPTIMIZE.

Detect critical changes in your digital KPIs—behavioral, technical, or business.

Learn more


Instantly validate, replay, and size the impact of reported issues.

Learn more


Build hypotheses with data and see the UX impact without leaving your site.

Learn more


Explore customer segments, find unmet needs, and release faster with data-backed
decisions.

Learn more



DIGITAL ANALYTICS THAT DRIVE IMPACT.

> “Quantum Metric has helped lululemon systematically chip away at checkout
> errors, which has had a multi-tens of millions of dollars in revenue impact.”

Danny Ryder, Chief Digital Officer Watch the video


Checkout errors.

Time spent identifying issues.

> “One of the challenges with traditional analytics is that you have to
> prescribe what you want to measure. Often it's what you are not looking at
> that is what holds you back. That is where Quantum Metric’s machine learning
> has been a big game changer for us.”

Dylan Jacques, Technology Director Watch the video

57%

Increase in conversions.

17%

Improvement in page speed.

> “Quantum Metric’s platform has given me the ability to quantify friction on
> the fly. In the past, this would have taken hours or longer.”

Michael Petermann, Managing Director


Organizational agility.

Hours spent on impact analysis.

> “Quantum Metric provides a single source of truth around our customers'
> experience. All stakeholders can easily see and understand the impact of a
> problem and agree on solutions. Using Quantum Metric has genuinely brought our
> technology and business teams closer together.”

Steven Teo, Head of Innovations and Digital Controls Read the story

50%

Reduction in time to identify issues.

Time spent manually tagging.




SPEED AND FOCUS WINS CUSTOMERS.

Based on the principles of speed, collaboration, and customer focus, our
Continuous Product Design (CPD) methodology helps cross-functional teams apply
constant learning and iteration based on customer signals and business impact.

Learn more about CPD


TRUSTED BY ENTERPRISES. LOVED BY PEOPLE.

Request a demo

4.7/5

4.6/5

4.7/5

4B+ sessions each month.

40% of worldwide internet users.


PEOPLE ARE AT THE HEART OF EVERYTHING WE DO.

Just as with our product, people are the heartbeat of our organization. We’re
entrepreneurs and experts, thought leaders and provokers. We’re mentors, makers,
movers, shakers and teammates. But most importantly of all, we’re human.

Meet the team



RESOURCES

blog


CONVERGENCE: RE-SHAPING THE FUTURE OF DIGITAL ANALYTICS.

Read now

ebook


OPTIMIZE THE 5 PILLARS OF THE DIGITAL CUSTOMER JOURNEY.

Download now

ebook


WHAT IS CONTINUOUS PRODUCT DESIGN?

Read now

case-study


HOW CUSTOMERS FIND DIGITAL SUCCESS.

Browse case studies

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