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PRIVACY POLICY



Effective Date: June 2023 

Visible values your business and is committed to protecting your privacy. This
Privacy Policy sets forth our policies and practices for the collection, use and
sharing of your information. Visible is a member of the Verizon family of
companies.

California Privacy Rights

Colorado Privacy Rights

Connecticut Privacy Rights

Maine Broadband Consumer Privacy Rights

Nevada Privacy Rights

Virginia Privacy Rights

Collection of Information

We, and service providers acting on our behalf, collect information when you
visit our websites, use our apps, contact us, and when you subscribe to and use
our wireless service.

 

We collect information you provide directly to us. This includes personal
information such as your name, email address, phone number, postal address, a
username and password, payment information, and communications you send to us.

 

We collect information when you use our service. This includes information about
the calls you make and receive, text messages you send and receive, when you
visit our websites or use our app, and wireless network and device information,
including location, Internet protocol (IP) address and connection speed, mobile
telephone number, device and advertising identifiers, browser type, and
operating system. Some Visible devices include Verizon-provided system
applications that collect information about network and device conditions, which
is used to secure and improve our network and services.

 

We also collect information when you visit our sites and use our apps, including
through cookies and similar technology. This includes your IP address, mobile
number, device and advertising identifiers; browser and platform type, operating
system, connection speed and other attributes; pages that you visit before and
after visiting our sites; the date and time of your visit; information about the
links you click and pages you view within the sites and screen records.

 

We, and service providers acting on our behalf, collect information about your
use of our sites or apps using cookies, pixels, web beacons, scripts, and other
similar technologies.  We use this information to analyze visitor activity on
our site, to understand website traffic patterns and engagement, administer our
sites, measure advertising effectiveness, to gather demographic information
about our customer base as a whole, and for other business purposes.

 

We also allow advertising companies to collect information about your activity
on our websites and in our app, for example through cookies, mobile ad
identifiers, pixels, web beacons, application programming interfaces (APIs) and
social network plugins, to help us provide more relevant Visible advertisements
on our website and on others’ sites and apps. These ads may be tailored for you
based on your activity on Visible sites and combined with your activities on
other websites and in apps where these advertising companies are present. These
advertising companies may also use information they collect for others’
advertising purposes. The use of information collected about your visits over
time and across different websites, apps and devices is known as cross-context
behavioral or interest-based advertising. 

 

Visible websites may also include social network or other third-party plug-ins,
widgets, or other similar technology that may provide information to associated
social networks or third parties even if you do not click on or otherwise
interact with the plug-ins and widgets.  

 

We collect info when you contact us. When you contact us or we contact you, we
may monitor or record that communication for quality assurance, training and
security purposes.

 

We collect information about you from others. We may obtain information about
you from other sources, including from companies that collect consumer
information such as demographic and interest data. In addition, if you access
third-party services, such as Facebook, Google, or Twitter, from our sites or
apps, to log into our sites or apps, or to share information about your
experience, we may collect information from these third-party services.

 

Use of Information

We use the information we collect to deliver service, to market to you, and for
other business purposes, including to:

 * Fulfill your requests for products, services, information and customer
   support;
 * Determine products and services that may interest you and market them to you,
   including on Visible sites and apps and on others’ sites, services, apps and
   devices as described in Section V below;
 * Analyze the use of the sites, apps, and service for our purposes, such as
   product and service enhancements;
 * Research and develop new products and services;
 * Authenticate you;
 * Customize the content you see when you use our sites and apps;
 * Secure and improve our network and services;
 * Detect and prevent potentially prohibited, fraudulent or illegal activities
   and otherwise in accordance with our Terms of Use; and
 * For any other purposes disclosed to you at the time we collect your
   information or with your consent.

We, and third party companies acting on our behalf, collect information from our
sites and apps for operational purposes such as improving website and app
security, authenticating you, detecting and deterring fraud, improving site
performance and providing content and analytics. We and these third-party
companies may use cookies, pixels, tags, web beacons, and scripts, or similar
technologies on our pages and the browsers you use and may access advertising
identifiers from your mobile device operating systems.

 

We also use de-identified and aggregated information so that Visible or others
may use it for business and marketing purposes. For example, the data we
aggregate might be used to analyze, personalize and improve our service, to
provide business and marketing insights to others and to help make advertising
more relevant to you. You have choices about some of these uses which are
described in the Your Choices section below.

Disclosure of Information 

We share information with service providers who do work on our behalf and for
other business purposes. Service providers are required to protect the
information we share with them or they collect on our behalf and use it only for
the specific purposes that we allow. We may also share certain information about
you with affiliates for marketing and as described below.

 * Select partners. We share your information with partners that help us with a
   variety of things, including development and delivery of our sites, apps and
   service. This includes services provided by others to help us with analytics,
   including Google Analytics, which may include storing and accessing cookies
   and other information on your computer or wireless device.
   Business transfers. We may share your information in connection with a
   substantial corporate transaction, such as a merger, consolidation, asset
   sale, or in the unlikely event of bankruptcy.Legal purposes. We may disclose
   information (1) to respond to subpoenas, court orders, legal process, law
   enforcement requests, legal claims or government inquiries and in emergencies
   such as those involving the danger of death or serious injury to any person;
   (2) to advance, protect or defend the rights, interests, property, safety,
   and security of Visible, our affiliates, users, or the public; (3) to
   identify, protect against, and address unauthorized or unlawful use of our
   sites, apps or service, or our network; and (4) to outside auditors and
   regulators. Aggregated and De-identified Information. We may aggregate or
   otherwise de-identify information and use it for our own purposes or share it
   with third parties for their own purposes. With your consent. We may share
   information for any other purposes disclosed to you at the time we collect
   the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter,
through our sites or apps, to log in or to share information about your Visible
experience, or if you contact us through these services, these third-party
services may be able to collect information about you and they may notify your
connections on the third-party services about your use of the site or app, in
accordance with their own privacy policies.

Information Security and Retention 

We use reasonable measures to help protect information from loss, theft, misuse
and unauthorized access, disclosure, alteration and destruction. You should
understand that no data storage system or transmission of data over the Internet
or any other public network can be guaranteed to be 100 percent secure.

 

Our policies require that we retain records for as long they are needed to
provide you service or for legal, tax, audit, investigative, and/or security
purposes and then securely delete or destroy them.  

Your Choices 

You have choices about certain ways we use and share information about you. 

 

Marketing. You have choices about receiving marketing from Visible. If you would
like to be removed from Visible’s email marketing list, you can opt out using
the unsubscribe instructions, usually found at the bottom of the emails.

 

Website information used for interest based advertising. You have the choice to
stop the information collected from your activity on Visible sites to be used to
customize advertisements you see on the internet. We do not currently respond to
Do Not Track signals in your web browser setting. However, we do honor Global
Privacy Control signals. Please visit Your Privacy Choices  for more information
about how your information may be sold, shared or used for certain targeted
advertising and how you can opt out. If you opt out, you may still see Visible
advertisements, but they may not be as relevant to you.


International Users 

Our sites, apps and service are designed for and targeted to U.S. audiences and
are governed by and operated in accordance with the laws of the U.S. We make no
representation that our apps, sites or services are operated in accordance with
the laws or regulations of any other nation. By using our apps, sites or service
and providing us with information, you understand and agree that your
information may be transferred to and stored on servers located outside your
resident jurisdiction and, to the extent you are a resident of a country other
than the United States, that you consent to the transfer of such data to the
United States for processing by us in accordance with this Privacy Policy.


STATE PRIVACY RIGHTS 

California Privacy Rights

 

California Consumer Privacy Act 

The California Consumer Privacy Act, or CCPA, gives you specific rights as a
California resident.

 

The law provides you with the right to know what information we collect about
you and how we use it; to access, delete, and correct that information within
certain limitations; to tell us not to sell or share personal information about
you; to limit the use of certain sensitive personal information; and to not be
discriminated against for invoking these rights.

Your Right to Know 

We describe the personal information we collect, how we use it, in this privacy
policy. We collect personal information when you interact with us and use our
products and services, from certain third-party sources and from our network and
the devices you use. 

 

Depending on what products and services you use and how you interact with us, we
may collect these categories of personal information, some of which may be
considered sensitive personal information under California law:

 * Identifiers, including, name, billing and email address, mobile device
   identifiers, IP address, account credentials, and other similar identifiers
 * Personal information that reveals your driver’s license or state
   identification card; account log-in, financial account, debit card, or credit
   card number
 * Characteristics of legally protected classifications, such as race and
   gender, if you provide them to us
 * Commercial information, such as products or services you purchase and
   financial information
 * Internet or other electronic network activity information, including browsing
   history, search history on our site, and information regarding your
   interaction with our websites applications, and advertisements
 * Precise geolocation data from our apps when you permit it
 * Audio, electronic, visual, or similar information, such as voice recordings
   of customer service calls
 * Inferences drawn from any of the information described above to create a
   profile reflecting your preferences, characteristics, predispositions, and
   behavior.
 * Secure Account Information including account log-in, financial account, debit
   card, or credit card number in combination with any required security or
   access code, password, or credentials allowing access to an account
 * And other information that may identify, relate to, describe, or is capable
   of being associated with you.

Our policies require that we retain records for as long they are needed for
legal, tax, audit, investigative, and/or security purposes and then securely
delete or destroy them. We incorporate personal information into different types
of records; it is not always retained by distinct data elements. For example,
your name could be part of your customer account record, transaction record, or
call records. Each type of record may be retained for a different time period
depending on its purpose. We have established criteria for how long to keep
different types of records.    

 

We use this information for business and commercial purposes as they are defined
by the CCPA. Business and commercial purposes includes providing services to
you; communicating with you and providing customer service; personalizing your
experiences; improving our services; providing marketing and advertising;
debugging; auditing our processes and services; short-term transient uses;
research; and security, fraud, and legal compliance purposes. Examples and
additional detail about these types of uses can be found in this Privacy Policy.

 

Service providers may use information for the same purposes, as necessary for
them to perform work for us (including in the last twelve months). Service
providers are required to protect the information we share with them or they
collect on our behalf and use it only for the specific purposes that we allow.
We may also disclose information to third parties, such as partners and to law
enforcement, among others, as detailed elsewhere in this policy.

 

We allow select third parties to directly collect information about your
activity on our websites using cookies and other web technologies. These third
parties use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes. For information about how to opt out of
these activities, please visit the “Your Right to Opt Out of Sale or Sharing of
Personal Information” section below.  Some of the information that we collect is
Sensitive Personal Information under California Law. California law defines
sensitive personal information as:

 * information that reveals your social security, driver’s license, state
   identification card, or passport number
 * account log-in, financial account, debit or credit card number along with
   required security or access code, password, or credentials allowing access to
   an account
 * precise geolocation
 * racial or ethnic origin, religious or philosophical beliefs, or union
   membership
 * contents of your mail, email, and text messages unless we are the recipient
   of the communication
 * genetic data
 * using biometrics to uniquely identify you and collecting or analyzing
   personal information  about your health, sex life or sexual orientation

We do not use, sell, share, or disclose sensitive personal information, as
defined by California law, for any purpose other than to provide the goods or
services requested by you, with your consent, or for other purposes expressly
authorized by California law, such as to detect security incidents.

Your Right to Access or Correct Information

You have the right to request access to specific pieces and categories of
personal information we collected about you. You or your authorized agent can do
this by accessing our Data and Privacy Portal or via the email address provided
below.  We will honor up to two consumer rights requests every twelve months as
required by California law. You can use this same contact information to request
that we correct inaccurate personal information we have about you.

Your Right to Delete 

You have the right to request that Visible delete personal information we have
about you but all the information we collect today is subject to exemption under
California law. The personal information that Visible collects and retains today
is used to provide service to you and for related purposes as described in this
Privacy Policy. We retain this information only as long as necessary to provide
the services that you have requested and other activities needed to maintain an
ongoing business relationship or perform a contract with you, to maintain
information security, to exercise legal rights, or to comply with other laws and
then securely delete it.

Your Right to Opt Out of the Sale or Sharing of Personal Information 

California law gives you the right to opt out of the sale or sharing of personal
information. The term “sale or sharing” is broadly defined to include sharing
personal information for monetary or other valuable consideration and the
sharing of your information for cross contextual advertising purposes. The
definition does not cover all sharing of personal information. We do not have
actual knowledge that the personal information of consumers under 16 years of
age is included in this selling or sharing.  

 

Our activities that fall under the definition of “sale or sharing” under
California law are: 

 * using third-party advertising companies that collect information about your
   visit to our websites and app using cookies and other web technologies to
   inform our and others’ cross contextual advertising;

 * sharing customer information with third-party advertising and social media
   companies to help them better target our advertising on their websites and
   applications;

 * sharing customer information with third-parties to help find other potential
   customers using interest segments they create from your activities across
   non-affiliated websites and apps.

To opt out of the sale or sharing of personal information, please visit Your
Privacy Choices .

 

We also recognize that you are exercising your choice to opt out if you engage a
browser-based Global Privacy Control (GPC) when visiting our sites. If you are a
Visible member who is logged in to your account when using the GPC signal, we
will apply your choice to activity on our website whenever you are logged in and
to non-website activities across your account.  However, if you are not logged
in or don’t have an account and use a GPC, we will opt you out of sharing
activity on our sites, but may need more information from you to identify you
and apply your choice to non-website sharing activities.

Your Right to Limit the Use of Sensitive Personal Information

You have the right to ask us to limit the use and disclosure of sensitive
personal information if we use that information for purposes beyond what is
needed to provide the products and services you request or for other reasons
specified in the law. We use or disclose sensitive personal information only for
purposes allowable in the law or with your consent so we do not offer you an
option to limit the use of sensitive personal information. The purposes for
which we might use sensitive personal information include: detecting security
incidents; resisting malicious, deceptive, fraudulent or illegal actions;
ensuring the physical safety of a person; short-term, transient uses; performing
services such as maintaining or servicing accounts, providing customer service,
fulfilling orders and transactions; verifying your information; and verifying,
maintaining or enhancing a service on a device that is owned manufactured or
controlled by us or on your device. We may also share your information with
service providers providing storage or similar services on our behalf.

Your Right to Not Be Discriminated Against 

We do not discriminate against you if you exercise any rights described in this
section. We will not deny goods or services, charge different prices or rates
for goods or services, or provide you a different level or quality of goods and
services. You also have the right to receive information about the financial
incentives that we offer to you.

Where to Exercise Your Rights

You or your authorized agent can exercise your right to access or correct data
by:

 * Visiting the Visible Data and Privacy Portal
 * Sending an email to privacy@visible.com 

You or your authorized agent can exercise your right to delete by sending an
email to privacy@visible.com .

 

You can exercise your right to opt-out of sale or sharing of personal
information by visiting our Your Privacy Choices page.

 

If you visit or use one of our other sites you must separately opt out using
these sites’ “Your Privacy Choices” webpages at Visible Community Your Privacy
Choices or in the footer of the Visible Merch website.

 

If you visit Visible Offers, you will have to separately opt out. Our selling
and sharing activity for Visible Offers is limited to activity on the Visible
Offers website. We use third-party advertising companies that collect
information about your visit to the Visible Offers site using cookies and other
web technologies to better tailor advertising to you for us and others. You can
opt out of selling and sharing of your activity by turning off “Functional and
Performance” and “Advertising” cookies in the cookie settings that can be
accessed from the Your Privacy Choices link in the footer of the Visible Offers
site, or by managing your settings through the cookie banner that displays on
your first visit to the site. If you opt out of Functional and Performance and
Advertising cookies, only web tech that is required for the site to function
will operate during your visit. Your opt out will apply on the browser and
device you used when you opted out.  If you visit the site from a different
device or browser, or clear your cookies from your browser history, you will
need to opt out again. The Visible Offers site also honors browser-based Global
Privacy Control (GPC) signals that you may set in your browser as an opt out
when you visit the Offers site.

 

You can authorize an agent to exercise your California privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent.” We may require
additional proof that you granted the authority.

 

We require you to verify your identity using the processes we describe in the
portal or the privacy choices page before we fulfill your request. Depending on
the type of request you make, you may be required to log into an existing
account and prove access to your mobile phone or to the email address on file
with us.

 

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

 

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for more information about how to exercise your rights.

 

Are you a Visible Communities user?  Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.

 

Reporting

The table below reports the number of verified requests to know received from
consumers and other individuals in 2022. Because all personal information
collected from users is required to provide service, consumers and other
individuals do not have the option to delete personal information. Visible also
received 79 unverified requests to know and 101 unverified requests to delete
via email in 2022.

 

  Request to Delete Requests to Know Total Requests N/A 6008 Complied With N/A
5997 Denied N/A 11 Average Response Time (Days) N/A 5

 

As described above, Visible allows third-party advertising companies to collect
information about activity from website visitors and in our apps, for example
through cookies and similar technologies, mobile ad identifiers, pixels, web
beacons and social network plugins. These ad entities use information they
collect to help us provide more relevant Visible advertisements and for other
advertising purposes.  During 2022, consumers could learn about this activity
and how to opt out on Visible’s “Do Not Sell My Personal Information” webpage.
This webpage became Visible’s Your Privacy Choices webpage in December
2022.  Between January 1, 2022 and December 31, 2022, there were approximately
65,518 unique visitors to the “Do Not Sell My Personal Information” or “Your
Privacy Choices” webpage, however, because the opt out tools available during
that time are managed directly by consumers on their devices, we do not have
metrics for the number of consumers who opted out.

 

If you have questions about your rights under California law, email us at
privacy@visible.com .


Other California Privacy Rights

California customers may request, once per year, that we disclose the identity
of any third parties with whom we have shared personal information for the third
parties’ direct marketing purposes within the previous calendar year, along with
the type of personal information disclosed.

 

California residents under age 18 who are registered users of online sites,
services or applications may request and obtain removal of content or
information they have publicly posted. Your request should include a detailed
description of the specific content or information to be removed. Please be
aware that your request does not guarantee complete or comprehensive removal of
content or information posted online and that the law may not permit or require
removal in certain circumstances.

 

Colorado Privacy Rights

The Colorado Privacy Act gives specific rights to Colorado residents. These
rights include the right to know what information we collect about you and how
we use it; to access and delete certain information; to request that we correct
information that you believe is inaccurate; and to opt out of having personal
information about you sold, used for targeted advertising to you, or used to
build a profile about you to make legally or similar significant decisions about
you. 

Your Right to Know

We describe the personal information we collect and how we use it in this
Privacy Policy. We collect personal information when you interact with us and
use our products and services, from certain third-party sources and from the
devices you use.  Depending on what products and services you use and how you
interact with us, we may collect these categories of personal information for
the following purposes:

 

Contact and device information (including name, billing and email address,
mobile device identifiers, IP address, account credentials, business customer
representative contact information, other similar identifiers).

Commercial information such as products and services you purchase or consider
and financial information.

Internet or electronic network activity (including browsing history, search
history on our site, and information regarding our interactions with our
websites, applications and advertisements.

We use this information to provide our products and services, operate our
businesses, communicate with you and provide customer service; personalize your
experiences; improve our services; provide marketing and advertising; create
business insights;  debug problems, audit our processes and services; short-term
transient uses; research; and security, fraud, and legal compliance.

Geolocation data from our apps when you permit it.

We use this information for the purpose for which you allow us when you provide
consent.

Demographic and interest information you provide or we obtain from third
parties.

Inferences drawn from information reflecting your preferences, characteristics,
predispositions and behaviors.

We use this information to help us better understand our customers and our
markets, personalize your experiences, provide marketing and advertising, test
for bias and create business insights.

Secure Account Information including account log-in, social security number,
driver’s license, state identification card, passport number, financial account,
debit card, or credit card number in combination with any required security or
access code, password, or credentials allowing access to an account.

We use this to provide you with access to your account, accept payment for
products and services you purchase, security and fraud prevention and legal
compliance purposes.

Audio, electronic, visual or similar information, such as voice recordings of
customer service calls and photographs of customer equipment.

We use this information to troubleshoot service, to improve our service and for
quality assurance, help us better understand our customers and our markets,
personalize your experiences, security and fraud prevention, provide marketing
and advertising, test for bias and create business insights.

Other information that may identify, relate to, describe, or is capable of being
associated with you. 

For example, we may collect your insurance policy number to process damage
claims.

 

Some of the information that we collect is sensitive data under Colorado law
which is also referred to as sensitive personal information in this policy.
Sensitive data is defined as personal data revealing racial or ethnic origin,
religious beliefs, mental or physical health condition or diagnosis, sex life or
sexual orientation, or citizenship or citizenship status; processing genetic or
biometric data for the purpose of uniquely identifying you; and personal data
collected from a known child.

 

Third parties we use to do work on our behalf may use information for the same
purposes. We share information with service providers as necessary for them to
perform work for us. They are required to protect the information they receive
from us or collect on our behalf and use it for the specific purposes that we
allow. These service providers may also be referred to as processors by Colorado
law. We may also disclose information for legal compliance, credit, with your
consent and as further described in the “Your Right to Opt out of the Sale of
Personal Information and Targeted Advertising” section that follows.

 

We also allow select third parties to directly collect information about your
activity on our websites using cookies and  other web technologies. These third
parties use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes.  For information about how to opt out of
the use of this information for advertising purposes, please visit the “Your
Right to Opt Out of the Sale of Personal Information and Targeted Advertising”
section below.  We do not have actual knowledge that the personal information of
consumers under 16 years of age is included in this selling or sharing.   

Your Right to Access or Correct Information

You have the right to request access to specific pieces and categories of
personal information we collected about you. You or your authorized agent can do
this by accessing our Data and Privacy Portal or via the email address provided
below. You can use this same contact information to request that we correct
inaccurate personal information we have about you. 

Your Right to Delete

You have the right to request that Visible delete personal information we have
about you but all the information we collect today is subject to exemption under
Colorado law. The personal information that Visible collects and retains today
is used to provide service to you and for related purposes as described in this
Privacy Policy. We retain this information only as long as necessary to comply
with laws and cooperating with law enforcement in good faith; investigating,
establishing, preparing or defending against legal claims; internal research to
improve, repair, or develop products; identifying and repairing errors; internal
operations; providing products and services you use; protecting vital interests
and certain public interests; preventing fraud; and assisting another with
compliance and then securely delete it.

Your Right to Opt Out of the Sale of Personal Information and Targeted
Advertising

Colorado consumers have the right to opt out of the sale of personal information
and the right to opt out of processing of personal information for targeted
advertising. The term “sale” is defined to mean the exchange of personal data
for monetary or other valuable consideration and “targeted advertising” means
using information obtained or inferred over time from your activities across
non-affiliated websites, applications or online services to determine or predict
your interests and display target our advertising to you. 

 

Our activities that fall under the definition of “sale” or “targeted
advertising” under Colorado law are: 

 * using third-party advertising companies’ cookies, pixels, tags, and other web
   technologies on our site to collect  information about your activity on our
   site during your visit  which can be used and combined with other information
   about you from your activity and behavior across unaffiliated websites and
   apps to tailor the ads you see from us and others;

 * sharing consumer information with third-party advertising and social media
   companies to help them better target our advertising on their websites and
   applications and to help find other potential customers using interest
   segments and audiences they create from your activities across non-affiliated
   websites and apps; and

 * using consumer information we obtain from third-parties to better customize
   our advertising, when that information is derived from your activities across
   non-affiliated sites and apps.

 

To opt out of the sale of personal information or targeted advertising, please
visit Your Privacy Choices .

Your Right to Opt Out of Profiling

Colorado consumers have the right to opt out of having their information used
for profiling to make decisions that produce legal, or similarly significant
effect concerning a consumer. Colorado law defines profiling as using automated
processing of personal data to evaluate, analyze or predict personal aspects of
an individual’s economic situation, health, personal preferences, interests,
reliability, behavior, location or movement. 

 

We do not offer you the ability to opt out of profiling because we do not use
personal information to profile you to further decisions that have legal or
similar effects.

Use of Sensitive Personal Information

Colorado law prohibits us from using sensitive personal information without your
consent, except for purposes specified in the law. We only use or disclose
sensitive personal information for purposes allowable in the law or with your
consent. The purposes for which we might use sensitive personal information
include: complying with laws, rules, regulations, investigative subpoena or
summons by governmental authorities; cooperating with law enforcement;
investigating, establishing, preparing or defending against legal claims;
providing and maintaining the products and services you use, preventing and
responding to security and other significant incidents; and taking immediate
steps to protect an interest that is essential for the life or physical safety
of you or another natural person. The law also for short-term transient purposes
such as displaying relevant information to you based on your activity during a
single interaction.

Appeals Process

If we deny your privacy rights request, you can appeal that decision. You may
submit an appeal using a link in the notice informing you of the denial.  You
also may submit an appeal by emailing us at privacy@visible.com . Please use the
subject line "APPEAL" and provide your name, contact information including phone
number, a description of the decision you are appealing, and the reason for your
appeal. If we deny your appeal, you may contact the Colorado Attorney General
with any concerns.

We do not discriminate against you

We do not discriminate against you if you exercise any rights described in this
section, by denying you goods or services, charging different prices or rates
for goods or services or providing you a different level or quality of goods and
services.

Where to Exercise Your Rights

You or your authorized agent can exercise your right to access or correct data
by:

 * Visiting the Visible Data and Privacy Portal

 * Sending an email to privacy@visible.com 

You or your authorized agent can exercise your right to delete by sending an
email to privacy@visible.com .

 

You can exercise your right to opt-out of sale or sharing of personal
information by visiting our Your Privacy Choices  page.

 

If you visit or use one of our other sites you must separately opt out using
these sites’ “Your Privacy Choices” webpages at Visible Community Your Privacy
Choices or in the footer of the Visible Merch website.

 

If you visit Visible Offers, you will have to separately opt out.Our selling and
sharing activity for Visible Offers is limited to activity on the Visible Offers
website. We use third-party advertising companies that collect information about
your visit to the Visible Offers site using cookies and other web technologies
to better tailor advertising to you for us and others.  You can opt out of the
sale and use and sharing of your activity for behavioral targeted advertising by
turning off “Functional and Performance” and “Advertising” cookies in the cookie
settings that can be accessed from the Your Privacy Choices link in the footer
of the Visible Offers site, or by managing your settings through the cookie
banner that displays on your first visit to the site.  If you opt out of
Functional and Performance and Advertising cookies, only web tech that is
required for the site to function will operate during your visit. Your opt out
will apply on the browser and device you used when you opted out. If you visit
the site from a different device or browser, or clear your cookies from your
browser history, you will need to opt out again. The Visible Offers site also
honors browser-based Global Privacy Control (GPC) signals that you may set in
your browser, as an opt out when you visit the Offers site.

 

We require you to verify your identity using the processes described in the
portal before we fulfill your request.

 

You can authorize an agent to exercise your Colorado privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent.” We may require
additional proof that you granted the authority.

 

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

 

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for more information about how to exercise your rights.

 

Are you a Visible Communities user?  Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.

 

If you have questions about your rights under Colorado law, email us
at privacy@visible.com .

 

Connecticut Privacy Rights

The Connecticut Data Privacy Act gives residents certain rights as it relates to
personal information. These rights include the right to know what information we
collect about you and how we use it; to access and delete certain information;
to request that we correct information that you believe is inaccurate; to opt
out of having personal information about you sold, used for targeted advertising
to you, or used with artificial intelligence to create a profile about you to
make legally or similar significant decisions about you.

Your Right to Know

We describe the personal information we collect and how we use it in this
Privacy Policy. We collect personal information when you interact with us and
use our products and services, from certain third-party sources and from the
devices you use.  Depending on what products and services you use and how you
interact with us, we may collect these categories of personal information:

 * Identifiers, including, name, billing and email address, mobile device
   identifiers, IP address, account credentials, and other similar identifiers

 * Personal information that reveals your driver’s license or state
   identification card; account log-in, financial account, debit card, or credit
   card number

 * Characteristics of legally protected classifications, such as race and
   gender, if you provide them to us

 * Commercial information, such as products or services you purchase and
   financial information

 * Internet or other electronic network activity information, including browsing
   history, search history on our site, and information regarding your
   interaction with our websites applications, and advertisements

 * Precise geolocation data from our apps when you permit it

 * Audio, electronic, visual, or similar information, such as voice recordings
   of customer service calls 

 * Inferences drawn from any of the information described above to create a
   profile reflecting your preferences, characteristics, predispositions, and
   behavior.  

 * Secure Account Information including account log-in, financial account, debit
   card, or credit card number in combination with any required security or
   access code, password, or credentials allowing access to an account 

 * And other information that may identify, relate to, describe, or is capable
   of being associated with you.is capable of being associated with you. 

We use this information for business purposes including: providing you products
and services; operating our business; communicating with you and providing
customer service; personalizing your experiences; improving our services;
providing marketing and advertising; debugging; auditing our processes and
services; short-term transient uses; research; and security, fraud, and legal
compliance purposes. Examples and additional detail about these types of uses
can be found in this Privacy Policy.

 

Service providers may use information for the same purposes, as necessary for
them to perform work for us. Service providers are required to protect the
information we share with them or they collect on our behalf and use it only for
the specific purposes that we allow. We may also disclose information to third
parties, such as partners and to law enforcement, among others, as detailed
elsewhere in this policy.

 

We also allow select third parties to directly collect information about your
activity on our websites using cookies and  other web technologies. These third
parties use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes.  For information about how to opt out of
the use of this information for advertising purposes, please visit the “Your
Right to Opt Out of the Sale of Personal Information and Targeted Advertising”
section below.  

Your Right to Access or Correct Information

You have the right to request access to certain personal information we
collected. You or your authorized agent can do this by accessing our Data and
Privacy Portal or via the email address provided below. You can use this same
contact information to request that we correct inaccurate personal information
we have about you.

Your Right to Delete

You have the right to request that Visible delete personal information we have
about you but all the information we collect today is subject to exemption under
Connecticut law. The personal information that Visible collects and retains
today is used to provide service to you and for related purposes as described in
this Privacy Policy. We retain this information only as long as necessary to
comply with laws, rules, regulations, investigative subpoena or summons by
governmental authorities; defending against legal claims; providing and
maintaining the products and services you use, performing a contract, preventing
and responding to security and other significant incidents; and taking immediate
steps to protect an interest that is essential for the life or physical safety
of you or another natural person. The law also allows for short-term transient
purposes such as displaying relevant information to you based on your activity
during a single interaction and then securely delete it.

Your Right to Opt Out of the Sale of Personal Information and Targeted
Advertising

Connecticut consumers have the right to opt out of the sale of personal
information and the right to opt out of processing of personal information for
targeted advertising. Connecticut law defines “sale” to mean the exchange of
personal data for monetary or other valuable consideration. “Targeted
advertising” means using personal data obtained or inferred from your activities
over time and across nonaffiliated Internet web sites or online applications  to
predict your preferences or interests and display advertising to you. 

 

Our activities that fall under the definition of “sale” or “targeted
advertising” under Connecticut law are: 

 * using third-party advertising companies’ cookies, pixels, tags, and other web
   technologies on our site to collect  information about your activity on our
   site during your visit  which can be used and combined with other information
   about you from your activity and behavior across unaffiliated websites and
   apps to tailor the ads you see from us and others;

 * sharing consumer information with third-party advertising and social media
   companies to help them better target our advertising on their websites and
   applications and to help find other potential customers using interest
   segments and audiences they create from your activities across 

 * non-affiliated websites and apps; and

 * using consumer information we obtain from third-parties to better customize
   our advertising, when that information is derived from your activities across
   non-affiliated sites and apps.

You can review additional details and opt out of the sale of personal
information or targeted advertising by accessing Your Privacy Choices  here or
in the footer of our webpage.


Your Right to Opt Out of Profiling

Connecticut consumers have the right to opt out of profiling in furtherance of
solely automated decisions that produce legal, or similarly significant effect
concerning a consumer. Connecticut law defines profiling as automated processing
performed on personal data to evaluate, analyze or predict personal aspects
related to an identified or identifiable individual’s economic situation,
health, personal preferences, interests, reliability, behavior, location or
movement. 

 

We do not offer you the ability to opt out of profiling because we do not use
personal information to profile you to further decisions that have legal or
similarly significant effects. 

Use of sensitive personal information

We use sensitive personal information as authorized by the law or after we
obtain your express consent.

 

Connecticut law prohibits us from processing sensitive personal information
without your consent except as specified in the law. Sensitive personal
information includes: data revealing racial or ethnic origin, religious beliefs,
mental or physical health condition or diagnosis, sex life, sexual orientation
or citizenship or immigration status; processing genetic or biometric data for
the purpose of uniquely identifying you; personal data collected from a known
child; or precise geolocation data.

 

We do not use, sell, share, or disclose sensitive personal information for any
purpose other than for reasons allowable under the law. We may use this
information to comply with laws, rules, regulations, investigative subpoena or
summons by government authorities; defend against legal claims; provide and
maintain the products and services you use, perform a contract; prevent and
respond to security and other significant incidents; and to take immediate steps
to protect an interest that is essential for the life or physical safety of you
or another natural person. The law also allows for short-term transient purposes
such as displaying relevant information to you based on your activity during a
single interaction.

Appeals Process

You can appeal a denial of your request to exercise any of the privacy rights
provided by the Connecticut law. If we deny your request, you may submit an
appeal using a link in the notice informing you of the denial.  You also may
submit an appeal by emailing us at privacy@visible.com . Please use the subject
line "APPEAL" and provide your name, contact information including phone number,
a description of the decision you are appealing, and the reason for your appeal.
You may also contact the Connecticut Attorney General.

We do not discriminate against you

We do not discriminate against you if you exercise any rights described in this
section, by denying you goods or services, charging different prices or rates
for goods or services or providing you a different level or quality of goods and
services.

Where to Exercise Your Rights

You or your authorized agent can exercise your right to access, or correct data
by:

 * Visiting the Visible Data and Privacy Portal

 * Sending an email to privacy@visible.com 

You or your authorized agent can exercise your right to delete by sending an
email to privacy@visible.com .

 

You can exercise your right to opt-out of sale of personal information or use of
it for targeted advertising by visiting our Your Privacy Choices  page. 

 

If you visit or use one of our other sites you must separately opt out using
these sites’ “Your Privacy Choices” webpages at Visible Community Your Privacy
Choices or in the footer of the Visible Merch website.

 

If you visit Visible Offers, you will have to separately opt out. We use
third-party advertising companies that collect information about your visit to
the Visible Offers site using cookies and other web technologies to better
tailor advertising to you for us and others. You can opt out of the sale and use
and sharing of your activity for behavioral targeted advertising by turning off
“Functional and Performance” and “Advertising” cookies in the cookie settings
that can be accessed from the Your Privacy Choices link in the footer of the
Visible Offers site, or by managing your settings through the cookie banner that
displays on your first visit to the site. If you opt out of Functional and
Performance and Advertising cookies, only web tech that is required for the site
to function will operate during your visit.  Your opt out will apply on the
browser and device you are used when you opted out. If you visit the site from a
different device or browser, or clear your cookies from your browser history,
you will need to opt out again. The Visible Offers site also honors
browser-based Global Privacy Control (GPC) signals that you may set in your
browser, as an opt out when you visit the Offers site.

 

We require you to verify your identity using the processes described in the
portal before we fulfill your request.

 

You can authorize an agent to exercise your Connecticut privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent.” We may require
additional proof that you granted the authority.

 

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

 

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for more information about how to exercise your rights.

 

Are you a Visible Communities user?  Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.

 

Maine Broadband Customer Privacy Rights

The Maine Broadband Internet Access Service Customer Privacy Act gives  privacy
rights to current and former subscribers of mass market broadband Internet
access service in Maine, as well as applicants. The Maine law gives you the
right to control certain ways that we use or share information we have about you
and requires that we provide you with a notice of your rights and our
obligations under this law. We do this in this section.

 

The Maine law also requires us to take reasonable measures to protect customer
personal information. We describe this in an earlier section of this privacy
policy.

 

We will not use, disclose, sell, or permit access to broadband customer personal
information (personally identifying information about a customer or information
from a customer’s use of broadband Internet access service) except with
affirmative consent or for the following purposes allowed under the Maine law:
to provide and maintain your broadband services; market and advertise our
communications-related services to you; comply with lawful court orders; bill
and collect; protect users from fraudulent, abusive, or unlawful use of or
subscription to such services; or provide location information in response to
certain emergency situations.

 

The Maine law also provides you with a right to opt out of any use or sharing of
data that is not customer personal information under the law. At this time, we
do not collect information about you as a broadband customer that is not
customer personal information. If we begin collecting such information in the
future, we will give you the right to opt out of its use and sharing.

 

We will not refuse to provide you with broadband service, charge you a penalty,
or offer you a discount based on whether you agree that we can use or share your
broadband customer personal information.

 

Nevada Privacy Rights

Nevada law allows consumers to opt out of the sale of personal information by
online service providers such as website operators and data brokers. Nevada law
defines “sale” as the exchange of certain personally identifiable information
for money. Personally identifiable information includes name, address, phone
number, Social Security number, or any identifier that can be used to contact a
consumer electronically.

 

Visible does not currently sell personal information as defined by Nevada law
and has no plans to start. If Visible ever starts selling such personal
information, current Visible customers will be opted out. If you have any
questions, please contact us at privacy@visible.com . 

 

Virginia Privacy Rights

The Virginia Consumer Data Protection Act gives residents certain rights as it
relates to personal information. These rights include the right to access and
delete certain information we collect about you; to request that we correct
information that you believe is inaccurate; to opt out of having personal
information about you sold, used for targeted advertising to you, or used to
build a profile about you to make legally or similar significant decisions about
you; and to appeal the denial of a request to exercise one of these privacy
rights.

Personal Information We Collect and How We Use It

We describe the personal information we collect and how we use it in this
Privacy Policy. We collect personal information when you interact with us and
use our products and services, from certain third-party sources and from the
devices you use.  Depending on what products and services you use and how you
interact with us, we may collect these categories of personal information:

 * Identifiers, including, name, billing and email address, mobile device
   identifiers, IP address, account credentials,  business customer
   representative contact information, and other similar identifiers

 * Personal information that reveals your social security, driver’s license,
   state identification card, or passport number; account log-in, financial
   account, debit card, or credit card number

 * Characteristics of legally protected classifications, such as race and
   gender, if you provide them to us

 * Commercial information, such as products or services you purchase and
   financial information.

 * Internet or other electronic network activity information, including browsing
   history, search history on our site, and information regarding your
   interaction with our websites applications, and advertisements

 * Precise geolocation data from our apps when you permit it

 * Audio, electronic, visual, thermal, olfactory, or similar information, such
   as voice recordings of customer service calls and photographs of customer
   equipment

 * Inferences drawn from any of the information described above to create a
   profile reflecting your preferences, characteristics, predispositions, and
   behavior.  

 * Secure Account Information including account log-in, financial account, debit
   card, or credit card number in combination with any required security or
   access code, password, or credentials allowing access to an account 

 * And other information that may identify, relate to, describe, or is capable
   of being associated with you. 

Some of the information that we collect is considered sensitive personal
information under Virginia law. The law defines sensitive personal information
as personal data revealing racial or ethnic origin, religious beliefs, mental or
physical health diagnosis, sexual orientation, or citizenship or immigration
status; processing genetic or biometric data for the purpose of uniquely
identifying you; personal data collected from a known child; and precise
geolocation data.

 

We use this information for business and commercial purposes. Business and
commercial purposes includes providing you products and services, operating our
businesses, and engaging in economic activities such as communicating with you
and providing customer service; personalizing your experiences; improving our
services; providing marketing and advertising; debugging; auditing our processes
and services; short-term transient uses; research; and security, fraud, and
legal compliance. Examples and additional detail about these types of uses can
be found in this Privacy Policy.

 

Service providers we use to do work on our behalf may use information for the
same purposes. We share information with service providers as necessary for them
to perform work for us. They are required to protect the information they
receive from us or collect on our behalf and use it only for the specific
purposes we allow. These service providers may also be referred to as processors
by Virginia law. We may also disclose information for legal compliance, with
your consent and as further described in other sections of this policy.

 

We also allow select third parties to directly collect information about your
activity on our websites using cookies and  other web technologies. These third
parties use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes.  For information about how to opt out of
the use of this information for advertising purposes, please visit the “Your
Right to Opt Out of the Sale of Personal Information and Targeted Advertising”
section below.  We do not have actual knowledge that the personal information of
consumers under 16 years of age is included in this selling or sharing.  

Your Right to Access and Correct Information

You have the right to request access to specific pieces and categories of
personal information we collected about you. You or your authorized agent can do
this by accessing our Data and Privacy Portal or via the email address provided
below. You can use this same contact information to request that we correct
inaccurate personal information we have about you.

Your Right to Delete

You have the right to request that Visible delete personal information we have
about you but all the information we collect today  is subject to exemption
under Virginia law. The personal information that Visible collects and retains
today is used to provide service to you and for related purposes as described in
this Privacy Policy. We retain this information only as long as necessary to
comply with laws, rules, regulations, investigative subpoena or summons by
governmental authorities; defending against legal claims; providing and
maintaining the products and services you use and preventing security incidents 
and then securely delete it.

Your Right to Opt Out of the Sale of Personal Information and Targeted
Advertising

Virginia consumers have the right to opt out of the sale of personal information
and the right to opt out of processing of personal information for targeted
advertising. The term “sale” is defined to mean the exchange of personal data
for monetary consideration and “targeted advertising” means using information
from your activities over time and across non-affiliated websites or online
applications to predict your preferences or interests and target our advertising
to you. 

 

We do not sell information as defined by the Virginia law. Our activities that
fall under the definition of “targeted advertising” under the Virginia law are:

 * using third-party advertising companies’ cookies, pixels, tags, and other web
   technologies on our site to collect  information about your activity on our
   site during your visit  which can be used and combined with other information
   about you from your activity and behavior across unaffiliated websites and
   apps to tailor the ads you see from us and others;

 * sharing consumer information with third-party advertising and social media
   companies to help them better target our advertising on their websites and
   applications and to help find other potential customers using interest
   segments and audiences they create from your activities across non-affiliated
   websites and apps; and

 * using consumer information we obtain from third-parties to better customize
   our advertising, when that information is derived from your activities across
   non-affiliated sites and apps.

To opt out of targeted advertising, please visit Your Privacy Choices .


Your Right to Opt Out of Profiling

We do not offer you the ability to opt out of profiling because we do not use
personal information to profile in furtherance of decisions that produce legal
or similarly significant effects concerning a consumer. 

Your Right to Appeal

If we deny your privacy rights request, you have the right to appeal that
decision. You may submit an appeal using a link in the notice informing you of
the denial.  You also may submit an appeal by emailing us at
privacy@visible.com . Please use the subject line "APPEAL" and provide your
name, contact information including phone number, a description of the decision
you are appealing, and the reason for your appeal.

Where to Exercise Your Rights

You or your authorized agent can exercise your right to access or correct data
by:

 * Visiting the Visible Data and Privacy Portal

 * Sending an email to  privacy@visible.com 

You or your authorized agent can exercise your right to delete by sending an
email to privacy@visible.com .

 

If you visit or use one of our other sites you must separately opt out using
these sites’ “Your Privacy Choices” webpages at Visible Community Your Privacy
Choices or in the footer on the Visible Merch website.

 

You can exercise your right to opt-out of sale of personal information or use of
it for targeted advertising by visiting our Your Privacy Choices  page.

 

If you visit Visible Offers, you will have to separately opt out. We use
third-party advertising companies that collect information about your visit to
the Visible Offers site using cookies and other web technologies to better
tailor advertising to you for us and others. You can opt out of the sale and use
and sharing of your activity for behavioral targeted advertising by turning off
“Functional and Performance” and “Advertising” cookies in the cookie settings
that can be accessed from the Your Privacy Choices link in the footer of the
Visible Offers site, or by managing your settings through the cookie banner that
displays on your first visit to the site. If you opt out of Functional and
Performance and Advertising cookies, only web tech that is required for the site
to function will operate during your visit. Your opt out will apply on the
browser and device you are used when you opted out. If you visit the site from a
different device or browser, or clear your cookies from your browser history,
you will need to opt out again. The Visible Offers site also honors
browser-based Global Privacy Control (GPC) signals that you may set in your
browser, as an opt out when you visit the Offers site.

 

We require you to verify your identity using the processes described in the
portal before we fulfill your request.

 

You can authorize an agent to exercise your Virginia privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent.” We may require
additional proof that you granted the authority.

 

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

 

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for more information about how to exercise your rights.

 

Are you a Visible Communities user?  Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.

Changes to the Privacy Policy

We may make changes to this privacy policy, so please check back periodically.
You will be able to see that we made changes by checking the effective date
above.  If we decide to use or disclose information that identifies you
personally in a way that is materially different from what we stated in our
privacy policy at the time we collected that information from you, we will give
you a choice about the new use or disclosure by appropriate means, which may
include an opportunity to opt-out.

Still Have Questions?

If you have any questions about this Privacy Policy or our practices, please
contact us at privacy@visible.com .


DATA AND PRIVACY PORTAL

To learn more about how to view and manage your data, visit the Your Account
section on our Help page.

Member Portal
Agent Portal


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Apps

iOS Android

Plans

Check out our plans Visible coverage map Bring a Friend Try Visible for free

Services

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Activate service Affirm financing Returns policy

Shop

Apple Apple Watch Google Samsung Merch Store

Company

About Us Reviews Community Visible Impacts

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Terms of Use

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About our Ads

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© 2023 Visible. All rights reserved.
10000 Park Meadows Drive Suite 200, Lone Tree, CO 80124
10000 Park Meadows Drive Suite 200, Lone Tree, CO 80124 © 2023 Visible. All
rights reserved.
© 2023 Visible. All rights reserved.
10000 Park Meadows Drive Suite 200, Lone Tree, CO 80124