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Form analysis
3 forms found in the DOM

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Text Content

MENU
   
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SECURITY




SECURITY & PRIVACY PROTECTION

Your account security is important, to you and to us. Here are some ways we keep
your information protected, and things you can do to help:

 1. Password Security – we ask you to create a unique user name and password
    when you register for Account Center access.
    
    What You Can Do: Change your password at least every six months. Be sure to
    avoid common password habits and simple passwords, movie quotes, family
    names and anything that could easily be learned about you. When resetting
    your password, you will be prompted to meet our minimum requirements – we
    encourage you to aim for the most secure password possible.

 2. Network Security – we encrypt your personal information, including your
    Credit Card account number, Social Security number, name, address, phone
    number and email address.
    
    What You Can Do: Make sure your internet connection is known and secure.
    When possible, avoid signing in to Account Center over a public or unknown
    network. Learn more on our Secure Communication page and Fraud Protection
    page.

 3. Device Security - if you use multiple devices, borrow someone's computer, or
    use a public computer to sign in, we may require additional verification,
    known as "out-of-band authentication," before allowing access to Account
    Center. Do not share the authentication code with anyone and remember that
    you will never be asked to share your code over text or over the phone. If
    prompted, only choose to save your username and password on your personal
    device.
    
    What You Can Do: Keep your contact information updated so we can reach you
    and verify your identity, and review our Fraud Protection page for helpful
    insights.

 4. Session Security – we disconnect you after 15 minutes of inactivity, and
    send email alerts when certain changes are made to your account or profile.
    We may also ask you to enter your password again from time to time when you
    change critical pieces of information, such as your contact information.
    Please note that you will never be asked to enter your password on a site
    other than a comenity.net site.
    
    What You Can Do: When using a mobile device, we recommend using a secure PIN
    or fingerprint recognition to unlock the device. Never keep your account
    open on an unattended computer, even at home. Sign out of your session
    before closing your browser window, and on your mobile device. Keep your
    contact information up to date so you can be contacted if suspicious
    activity occurs. To learn more about protecting yourself and your credit,
    review our Identity Theft page.

To learn more about what we're doing – and what you can do – to continue
protecting your account, privacy and credit, select the links below.


ALL SECURITY TOPICS

Find help fast. Choose a topic below for answers to some of the most frequently
asked questions.

 * Account Security
 * Identity Theft
 * Common Security Questions

 * Fraud Protection
 * Secure Communication


CAN'T FIND WHAT YOU'RE LOOKING FOR?

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yet registered? Register now.
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CONTACT US

CUSTOMER CARE

1-855-497-8176

TDD/TTY

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CUSTOMER CARE HOURS



Live Customer Care hours may vary on holidays. Access automated Customer Care
365 days a year, 24 hours a day, 7 days a week.

CUSTOMER CARE ADDRESS

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PO Box 183003
Columbus, OH 43218-3003





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Copyright © 2022 Comenity LLC. This site gives access to services offered by
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Alphaeon Credit Card Accounts are issued by Comenity Capital Bank.
1-855-497-8176 (TDD/TTY: 1-888-819-1918)





Warning!

Your session is about to expire. If you would like to extend your session please
choose "Continue Session" or click "End Session" to end your session.

Continue SessionEnd Session

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