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Text Content

Skip to main content
 * U.S. Department of Health & Human Services
 * National Institutes of Health
 * NIH Grants and Funding

  Commons Login
  ASSIST Login
Search this site
 * FAQS
 * Subscribe
 * Glossary(link is external)
 * eRA Intranet
 * Need Help?

☰ Search
Home Home
Applicants

TO APPLY

How to Apply — Application Guide(link is external)
Preparing Your Application Using ASSIST(link is external)
Information for System-to-System Developers
Seek Prior Approval for Withdrawal of Application
Have a Referee Submit A Reference Letter (If Needed)

AFTER SUBMISSION

Submit, Track, and View Application(link is external)
View Review Outcome
Submit Just-in-Time (If Needed)
View Notice of Award
Grantees

POST-AWARD ACTIONS

View Notice of Award
Submit Reports
Manage Publications
Submit No Cost Extensions
Report Inventions (If Needed)
Submit Relinquishing Statement (If Needed)
Submit Administrative Supplements(link is external)
Seek Prior Approval (If Needed)
Manage Trainees, and Fellows

CLOSEOUT

Submit Closeout
Submit Federal Financial Report (FFR)
Submit Final RPPR
Submit Final Invention Statement
Reviewers

PRE-MEETING

Access IAR
Fill out Personal Profile; Reviewer Reimbursement Info
Certify Confidentiality Statement
Check Conflicts (Recruitment Phase)
Certify Pre-Meeting COI
Access Meeting Materials
Access Applications
Access Critique Template(s)
Submit & Manage Critiques, Scores
View Other Reviewers Critiques

AT MEETING

Submit Final Scores

POST-MEETING

Certify Post-Meeting COI
Edit Critiques
Register | Accounts

HOW TO

Understanding eRA Commons Accounts
Register in eRA Commons
Manage Institutional Profile
Two-Factor Authentication: Access eRA Modules via Login.gov
Two-Factor Authentication: Access eRA Modules via an InCommon Federated Account

MANAGE ACCOUNTS

Create and Edit an Account
Account Roles
Manage Delegation
Manage Personal Profile
Change Password
Manage Affiliation
News Help & Tutorials About eRA
FAQs Subscribe Glossary(link is external) eRA Intranet(link is external) Need
Help?


 1. Home
 2. Need Help?




NEED HELP?

eRA Service Desk staff are here to help with any system questions you may have,
whether it is navigating the system or solving a particular issue.

Before you contact the service desk, do see if you can find your answer on our:

 * Help & Tutorials webpage
 * eRA Video Tutorials
 * eRA FAQs


DID YOU KNOW?

 * What is the timeline for eRA requiring users to switch to two-factor
   authentication for its modules?
 * Can a user choose to have both Login.gov and an InCommon Federated account on
   their eRA user account?

See all Two-Factor Authentication FAQs


ERA SERVICE DESK

Submit a Web Ticket

Toll-free: 1-866-504-9552 (Press 1 for eRA Commons or ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons or ASSIST)

If you need immediate help (i.e. you are within two days of a deadline or in the
event of a security emergency), call us. Note that the Service Desk’s busiest
hours are between 10 a.m. ET and 3 p.m. ET.

Hours: Mon-Fri, 7 a.m. to 8 p.m. Eastern Time (closed on federal holidays(link
is external))

Note: See Dealing With System Issues(link is external) if a federal system issue
threatens your on-time application submission.

Contact for information/questions on:
 * ASSIST
 * eRA Commons
 * eRA Commons Registration
 * eRA errors and warnings
 * Application Status
 * IAR
 * Post-award administration (RPPR, xTRACT, xTrain, FCOI, etc.)

To help expedite your Service Desk request, be prepared to provide:

 * Full Name of Affected User
 * Full Name of Institution/Organization
 * Full Grant Number (Grants.gov Tracking Number for eSubmission)
 * Funding Opportunity Announcement (FOA)


FOR SYSTEM-TO-SYSTEM HELP, PLEASE CONTACT:

S2S Support@mail.nih.gov(link sends email)
Also see the System-to-System webpage


FOR IEDISON HELP, PLEASE CONTACT:

eRA’s iEdison Help Desk
Toll-free: 1-866-504-9552
Phone: 301-402-7469 edison@od.nih.gov(link sends email)


FOR GENERAL GRANTS AND FUNDING INFORMATION, PLEASE GO TO:

https://grants.nih.gov/help(link is external)

 

This page last updated on September 28, 2021
Technical Issues: E-mail OER Webmaster(link sends email)

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 * Accessibility(link is external)
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 * U.S. Department of Health and Human Services(link is external)
 * Grants.gov(link is external)
 * USA.gov – Government Made Easy(link is external)

 * National Institutes of Health (NIH), 9000 Rockville Pike, Bethesda, Maryland
   20892
 * NIH... Turning Discovery Into Health



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