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</a>
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 1. Home
 2. Shopping Online
 3. Shipping & Delivery


DELIVERY OPTIONS




Need your purchase quickly or sending to a new location? Our easy to use
delivery guide will help you choose the best option to get your new purchase
fast!

Third Party Partners products are subject to the same great Shipping and
Delivery services as our other Rivers Online items, there are just a few details
to note;

 * You will still receive Free delivery when you spend $150 online and delivery
   within Australia for purchases under $150 will attract a $12.95 flat fee
 * Third Party Partners products will be shipped separately. If you have
   purchased a mix of Third Party Partners and Noni B items, you will receive 2
   or more parcels (at no extra charge of course)
   
 * Third Party Partners orders over AUD$1,000 may incur customs charges and
   duties charged by the AU Customs Service once the parcel reaches its
   destination port and must be paid by the recipient directly to the AU Customs
   Service or its authorized service provider.
   
 * Your parcel will be delivered generally within 7-10 business days from
   dispatch (excluding weekends and public holidays) from the day you have
   placed your order. Delivery may take longer in remote or rural areas, during
   promotion and sale periods or due to natural events.



 




 



Indicative Delivery Timeframes Delivery direct to you
(orders under $150)Delivery direct to you
(orders over $150)Delivery time
(once order is dispatched)Delivery provided byMetro Australian deliveryAUD
$12.95FREEGenerally 5-7 business days from dispatch dateAustralia PostRegional
Australian deliveryAUD $12.95FREEGenerally 7 -10 business days from dispatch
date Australia PostNew Zealand deliveryAUD $15FREEGenerally 7 - 20 business days
Seko




 








FREE SHIPPING WHEN YOU SPEND $150 OR MORE

The second best thing about filling that online shopping bag – besides all the
gorgeous clothes, of course – is knowing that you’ll get it shipped for FREE.
Noni B offers our online shoppers within Australia FREE SHIPPING when you spend
AUD$150 or more. This will be calculated automatically at checkout when your
order reaches $150 value. For orders under $150 the standard $12.95 flat rate
shipping fee will be added at checkout. (We’d like our customers to keep in mind
that this offer is subject to change at any time at the discretion of Noni B). 





OUR SHIPPING POLICY SYDNEY METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately
7-10 business days* after the dispatch date. Track your order by entering your
consignment number via https://auspost.com.au/mypost/track (Keep in mind,
tracking info may not be available for at least 12 hours after dispatch). 


MELBOURNE METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately
7-10 business days* after the dispatch date. Track your order by entering your
consignment number via https://auspost.com.au/mypost/track (Keep in mind,
tracking info may not be available for at least 12 hours after dispatch). 


OTHER METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately
7-10 business days* after the dispatch date. Track your order by entering your
consignment number via https://auspost.com.au/mypost/track (Keep in mind,
tracking info may not be available for at least 12 hours after dispatch). 


AUSTRALIAN REGIONAL AREAS

Deliveries are sent by Australia Post are generally received up to approximately
10 business days* after the dispatch date. Track your order by entering your
consignment number via https://auspost.com.au/mypost/track (Keep in mind,
tracking info may not be available for at least 12 hours after dispatch). * Due
to high demand during Online events and sale periods, carriers may take longer
to delivered. We appreciate your patience. 



DO YOU DELIVER ON WEEKENDS OR PUBLIC HOLIDAYS?

Your orders will only be delivered on business days (Monday-Friday, excluding
public holidays).  


DO YOU DELIVER TO P.O. BOXES?

Yes, Noni B does deliver to P.O. Boxes. In some cases (such as delivery to P.O.
Boxes or remote areas), your order may be sent with Australia Post via their
eParcel service. This service is slower than our normal delivery service and
will be received 7-10 business days.


WHEN WILL MY ORDER BE DISPATCHED?

As soon as you complete your online order and purchase your items, dispatch is
notified. We try to get all orders out as soon as possible, though occasionally
that is not possible due to stock issues.
In order to get your items to you on time, we may send them in two or more
parcels that arrive at different times. You will only be charged the $12.95 flat
rate shipping for your order (or free shipping if the order is over an $150
value), regardless of the amount of parcels.  
Once your order has been shipped, you will receive an e-mail notification with a
tracking number. If you receive your e-mail and tracking number on the weekend,
your parcel is ready and waiting to go but will not be physically shipped out
until the next business day (and tracking information will be enabled).  


DO I HAVE TO HAVE MY ORDER SHIPPED TO MY BILLING ADDRESS?

You can have your order shipped wherever you’d like. Many people choose to have
their parcels delivered to their work address or sent to a friend’s house as a
gift. Simply change the delivery address in your My Account section online or on
the checkout page. Just remember that this will now be your preferred delivery
address so you will need to change it back if you’d like to send your next
online order to a different location.



MY ORDER HASN’T ARRIVED!

We’re so sorry you haven’t received your order yet. If your order has been
dispatched (meaning you have received a shipping notification e-mail and
tracking number), please contact our Customer Care Team on 1800 151 110 or
e-mail customercare@nonib.com.au. We can then reach out to the courier. In this
case, Noni B is not liable for any loss or damage resulting from late delivery.
(This is the official stuff!) Without limiting the operation and any other terms
and conditions herein, we will not accept liability for any loss or damage
arising from a late delivery. Without limiting the operation and any other terms
and conditions herein, you agree that late delivery does not constitute a
failure of our agreement, and does not entitle you to cancellation of an order. 



DO I NEED TO SIGN FOR MY PARCEL?

That is up to you! Many people choose to have the order delivered without a
signature of receipt, however they are then liable for the parcel after the
courier has delivered. If you would prefer to sign for your order, you will
generally need to be available between 7am and 5pm to receive the delivery. If
you’re not in when the courier tries to deliver your parcel, they will leave a
card for pick-up at the Post Office or you may need to ring the number on the
card to arrange a redelivery. Unfortunately, Noni B will be unable to arrange
re-delivery with the couriers on your behalf. 



MY ORDER HAS ARRIVED BUT IT’S NOT QUITE RIGHT/SOMETHING IS DAMAGED. WHAT DO I
DO? 

We’re happy to help! Please read our Returns & Exchanges policy if you need to
exchange or return and receive a refund for your items.   



DO YOU DELIVER INTERNATIONALLY?




Unfortunately we are only able to deliver to Australia and New Zealand.



I ENTERED THE WRONG SHIPPING ADDRESS ON MY ORDER! WHAT DO I DO?




Please contact our Customer Service Team on 1800 151 110 as soon as possible and
we’ll be happy to help you.

 

EziBuy Products

   Ezibuy products are subject to the same great Shipping and Delivery services
   as our other Noni B Online items, there are just a few details to note:

 * Ezibuy products will be shipped separately from New Zealand. If you have
   purchased a mix of Ezibuy and Noni B items, you will receive separate
   parcels, at no extra cost.
 * Ezibuy orders over AUD$400 may incur customs charges and duties charged by
   the AU Customs Service once the parcel reaches its destination port. These
   charges must be paid by the recipient directly to the AU Customers Service or
   its authorized service provider.
 * Your parcel will generally be delivered in 10 - 21 business days after
   dispatch (excluding weekends and public holidays). 
 * Your parcel will generally be delivered in 10 - 21 business days after
   dispatch (excluding weekends and public holidays). 
 * Delivery may take longer in remote or rural areas, during promotion and sale
   periods or from natural events.
   
 * You will receive an email once we have dispatched your order, it will contain
   the tracking number so you can track your parcel straight to your door.

Sister Brand and Third Party Partner Deliveries

 * Sister Brand products may be shipped separately from  their corresponding
   warehouse and no additional shipping charges will be applied to these
   parcels.
 * You will be notified via email once your order has been dispatched. This
   email will include tracking details relating to your order.  
 * For more details about our Sister Brand Returns policy please click here
 * For more details about our Third Party Partner Returns policy please click
   here






ORDER INFORMATION

 

LOST OR DAMAGED GOODS

It is your responsibility to ensure the correct delivery address details have
been entered at the time of ordering. Noni B is not liable for any costs
associated with resending an order due to delivery address details being
incorrect. If your order hasn’t arrived within 10 days for Australian deliveries
or 20 days for New Zealand deliveries from the date of order or is damaged in
transit, please email us customercare@nonib.com.au or call between 9.00am and
5.00pm AEST so that we can assist you.

PARTIAL ORDERS

Orders with multiple items may be split into multiple orders and delivered
separately under different tracking numbers. If this occurs, you will receive an
email notification advising you of a partial order delivery. No additional
shipping charges will be applied to partial orders. 






 

PROMOTIONAL PERIODS

During our very popular sale and promotional periods deliveries can take a
little longer than usual to dispatch from our warehouse.  Standard delivery
times do not apply. If you haven't received your order within 24 working days
please contact our customer care team. We will happily check the status of your
delivery.







TRACK YOUR ORDER

Once your online order has been processed, you will receive an order
confirmation email with delivery tracking link so that you can track and trace
your order at any time. Please allow up to 24 hours for your tracking number to
be activated.

Please note: If you receive your shipment confirmation email over the weekend,
your order will not be dispatched until the next business day, after which your
tracking will be enabled.



 

TOLL TRACKING

 

SEKO POST TRACKING

 

NZ TRACKING

        

 

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