loginhelp.marriott.com Open in urlscan Pro
35.231.127.158  Public Scan

URL: https://loginhelp.marriott.com/
Submission: On July 13 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 0 forms found in the DOM

Text Content

Skip to content



SIGN-IN HELP

If you’re getting an error when you sign in, it may be because:

• You aren’t using the email address we have on file. Look up your member number
to use that instead.
• You are using an incorrect password. Reset your password.
• You are using an incorrect member number. Look up your member number.




If you have two accounts and used the same email address for both:

We had to make some changes when we combined our loyalty programs into a single
site and app.

To simplify the sign-in process, we removed the email address from the least
active of your two accounts, so you won’t be able to use it to sign in. If you
do, you’ll get a sign-in error. If you used the same password for both accounts,
you’ll be signed in to the more active account.

You can look up your member number for both of your accounts and use your member
number to sign in. And don’t worry, your points, Elite night balances, and other
account activity were not affected.

Once you sign in, we recommend you combine your accounts to make the process
easier in the future.

Frequently Asked Questions
I had an account with Marriott Rewards, The Ritz-Carlton Rewards, or SPG. Can I
use it to sign in to Marriott Bonvoy?
Absolutely. You can use your account from any of the former programs to sign in
to the new program. If you have multiple accounts, it will be easier if you
combine them, so you only need to sign in to one.
I forgot the password to my Marriott Bonvoy account (formerly Marriott Rewards,
The Ritz-Carlton Rewards, or SPG account).
Don’t worry—you can reset your password here.
I forgot or lost the member number for my Marriott Bonvoy account (formerly
Marriott Rewards, The Ritz-Carlton Rewards, or SPG account).
No problem. You can look up your member number here.
I forgot the password to my Marriott Rewards, The Ritz-Carlton Rewards, or SPG
account
Don’t worry—you can reset your password here.
I forgot or lost the member number for my Marriott Rewards, The Ritz-Carlton
Rewards, or SPG account
No problem. You can look up your member number here.
I used the same email and password on two accounts and now I can only access one
of them.
We removed the email address from your least active account, so you can no
longer use it to sign in. Look up your member number to sign with that instead.
We recommend you combine your accounts after this to make sign-in easier the
next time around.
I just signed in to my account the other day and now I can’t.
If you have two accounts and used the same email address for both, we had to
remove the email address from your least active account, so you can no longer
use it to sign in. Look up your member number to sign with that instead. We
recommend you combine your accounts after this to make sign-in easier the next
time around.
I use autofill to sign in but now it doesn’t work.
If you have two accounts and used the same email address for both, we had to
remove the email address from your least active account, so you can no longer
use it to sign in. Look up your member number to sign with that instead. We
recommend you combine your accounts after this to make sign-in easier the next
time around. If you do not have two accounts, it’s possible you changed your
email or password and did not save it to autofill. Try typing in your email
address or member number and password. If you are able to sign in successfully,
save your updates. If you are not able to sign in successfully with email, try
looking up your member number and using that to sign in instead. If you’re still
having sign-in issues, try resetting your password.
I have two accounts and I tried to reset my password, but I did it for the wrong
account.
If you have two accounts and used the same email address for both, we had to
remove the email address from your least active account, so you can no longer
user it to sign in. Look up your member number to sign with that instead. If you
still need to reset your password, use your member number to ensure you’re
resetting the password for the right account.
I got an email saying that I have to change the email address from one of my
accounts.
Members will not be able to use the same email address on more than one account
after our new loyalty program, and our unified website and app, are launched. If
you used the same email address on two accounts, the email associated with the
least active account was removed. You can still access the least active account
using your member number, and you can look it up if you don’t have it handy.
Once you sign in, we recommend you combine your accounts to make signing in
easier.
What does “least active account” mean? Which account was my email address
removed from?
Activity level is based on lifetime points balance, Elite status and online
account activation. For example, if your Marriott Rewards account has zero
lifetime points, and your SPG account has more than zero, the email address will
be removed from the Marriott Rewards account. You should have received an email
with details about the email address being removed from your least active
account. Check your spam filter if you haven’t received it.
If I had the same email address on two accounts, will one account be deleted?
Will I lose my profile, nights or status?
No accounts will be deleted. Members will always be able to access an account
with a member number and password, even if the email address has been removed.
Account balances, Elite night credits and any activity in the account will not
be affected.
Is there any benefit to maintaining two separate accounts?
No, there is no member benefit to maintaining separate accounts. By combining
accounts, you’ll consolidate points, Elite nights and years—and earn status and
benefits faster. And, you’ll only need to remember one set of sign-in
credentials.
When is the latest I can combine my Rewards and SPG accounts?
You can combine your accounts anytime, but when our new loyalty program is
launched, the ability to combine your accounts online will no longer be
available. You can request to combine your accounts anytime. Simply fill out our
online form and we’ll take care of everything.
What happens if I never combine my Rewards and SPG accounts?
If you do not combine your accounts, you will continue to have two separate
accounts. To receive email for both accounts, you must have different email
addresses on each account’s profile.

NEED MORE HELP?
PLEASE TRY OUR HELP CENTRAL.
 YOUR PRIVACY CHOICESTRACKING PREFERENCES



By clicking “Accept All”, you agree to the storing of cookies on your browser or
device to enhance site navigation, analyze site usage, and deliver content and
offers tailored to your interests. Rejecting any or all cookies could negatively
affect your experiences with our digital properties.
Reject All Accept All
Cookies Settings



PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * FUNCTIONAL COOKIES


 * ADVERTISING COOKIES


 * ANALYTICS

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information

STRICTLY NECESSARY COOKIES

Always Active

Strictly Necessary Cookies enable the basic features of our websites and mobile
apps, such as booking a stay and signing in securely.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies


Functional Cookies allow our websites and mobile apps to remember your
preferences and choices you make on them. As a result, we're able to personalize
your experience. For example, cookies help you navigate the site more easily by
remembering your language preference.

Cookies Details‎

ADVERTISING COOKIES

Advertising Cookies


Advertising Cookies allow us to track responses to online advertisements and
marketing so we can better understand your interests and show content that
reflects them. These cookies may also give you the option to share certain pages
with social networks.

Cookies Details‎

ANALYTICS

Analytics


Analytics Cookies help us improve our websites and mobile apps by collecting and
reporting information on how you use them without directly identifying you.

Cookies Details‎
Back Button


COOKIE LIST

Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Clear
checkbox label label
Apply Cancel
Confirm My Choices
Reject All Allow All