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HeyGen Technology Inc. | Trust Center
 * Resources
 * Monitoring
 * Compliance
 * Subprocessors


HeyGen Security Portal
Welcome to HeyGen’s Security Portal. Creating videos with HeyGen's platform is a
transformative experience, thanks to the power of AI. With the ability to
produce videos in minutes using an extensive library of avatars and voices, our
platform is reshaping the way businesses communicate. At HeyGen, we understand
the profound impact of our technology on media, communication, and the broader
digital landscape and the importance of data security to building trust in our
services. This portal is designed to help you learn more about our commitment to
data security. Here, you can view links to key terms and policies and request
access to our SOC 2 certification. You can also see information about other
security practices and policies at HeyGen. We may periodically update this page
with additional resources so you are encouraged to review this page periodically
and contact us at contact@heygen.com if you have questions.
See Certifications


RESOURCES

Request all documents


SOC 2 TYPE 2



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PRIVACY



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TERMS OF SERVICE



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ETHICS



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MODERATION POLICY



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PENETRATION TEST REPORT - DEC. 2023



Request


MASTER SAAS AGREEMENT



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FAQS




MONITORING

Continuously monitored by Secureframe


CHANGE MANAGEMENT

 * Secure Development Policy
 * Change Management Policy
 * Production Data Use is Restricted

View 2 more controls


AVAILABILITY

 * High Availability Configuration
 * Backup Restoration Testing
 * Uptime and Availability Monitoring

View 2 more controls


ORGANIZATIONAL MANAGEMENT

 * Code of Conduct
 * Disciplinary Action
 * Acceptable Use Policy

View 12 more controls


CONFIDENTIALITY

 * Data Classification Policy
 * Data Retention and Disposal Policy


VULNERABILITY MANAGEMENT

 * Vulnerability and Patch Management Policy
 * Third-Party Penetration Test


INCIDENT RESPONSE

 * Incident Response Plan
 * Lessons Learned
 * Incident Response Plan Testing


RISK ASSESSMENT

 * Risk Register
 * Risk Assessment
 * Vendor Due Diligence Review

View 3 more controls


NETWORK SECURITY

 * Network Security Policy
 * Automated Alerting for Security Events


ACCESS SECURITY

 * Removal of Access
 * Encryption and Key Management Policy
 * Asset Inventory

View 5 more controls


PHYSICAL SECURITY

 * Physical Security Policy

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COMPLIANCE


SOC 2



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SUBPROCESSORS


AMAZON WEB SERVICES

Web hosting, data storage, image content moderation, video processing. User
profile and identity data are stored and transmitted for account setup.
Video/image/audio data are stored and transmitted for video processing.
Location: 410 Terry Avenue North, Seattle, WA 98109-5210, U.S.A.




MICROSOFT AZURE

Text to speech, data warehouse. Script data are transmitted for generating
audio. Location: Virginia, United States of America




INTERCOM

Customer support, help center Location: 55 2nd Street, 4th Floor, San Francisco,
CA 94105




DATADOG

Application monitoring and alerting, logs storage and collecting Location: 620
8TH Ave FL 45 New York, NY, 10018-1741 United States




ELEVENLABS

Text to speech Location: 169 Madison Ave #2484 New York, NY 10016 NYC




CLOUDFLARE

DNS Location: 101 Townsend St., San Francisco, California 94107




OPENAI

Script rewriting when users create videos, script content moderation, text to
speech. Data usage policy: https://openai.com/policies/api-data-usage-policies
Location: 3180 18th St. San Francisco, California 94110




ASSEMBLY AI

Speech to text. Privacy policy: https://www.assemblyai.com/legal/privacy-policy
Location: 2261 Market Street #4577, San Francisco, CA 94114




LAMBDA LABS

GPU Compute. Privacy policy: https://lambdalabs.com/legal/privacy-policy
Location: 2510 Zanker Road San Jose, California 95131


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MONITORING




CHANGE MANAGEMENT

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and
system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and
approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless
required for debugging customer issues.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new
sensitive systems
Segregation of Environments
Development, staging, and production environments are segregated.


AVAILABILITY

High Availability Configuration
The system is configured for high availability to support continuous
availability, when applicable.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to
validate the integrity of backups.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined
criteria.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via
tabletop exercises or equivalents. When necessary, Management makes changes to
the Business Continuity and Disaster Recovery Plan based on the test results.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for
restoring the service or supporting infrastructure after suffering a disaster or
disruption.


ORGANIZATIONAL MANAGEMENT

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and
ramifications of noncompliance.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary
action and such disciplinary action is clearly documented in one or more
policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of
company hardware and electronic systems including storage media, communication
tools and internet access.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be
maintained to safeguard assets, promote operational efficiency, and encourage
adherence to prescribed managerial policies.
Information Security Program Review
Management is responsible for the design, implementation, and management of the
organization’s security policies and procedures. The policies and procedures are
reviewed by management at least annually.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their
qualifications, experience, and competency to fulfill their responsibilities.
New hires sign confidentiality agreements or equivalents upon hire.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions
of authority and the lines of communication, and publishes the organizational
chart to internal personnel.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the
achievement of service commitments and system requirements.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review
business goals, company initiatives, resource needs, risk management activities,
and other internal/external matters. The information security team meets at
least annually to discuss security risks, roles & responsibilities, controls,
changes, audit results and/or other matters as necessary.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least
annually
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into
their performance and career development processes.
Information Security Policy
An Information Security Policy establishes the security requirements for
maintaining the security, confidentiality, integrity, and availability of
applications, systems, infrastructure, and data.
Background Checks
Background checks or their equivalent are performed before or promptly after a
new hires start date, as permitted by local laws.
Independent Advisor
The board of directors or equivalent entity function includes senior management
and external advisors, who are independent from the company's operations. An
information security team has also been established to govern cybersecurity.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel
responsible for the security, availability, and confidentiality of the system.


CONFIDENTIALITY

Data Classification Policy
A Data Classification Policy details the security and handling protocols for
sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be
retained and disposed of based on compliance requirements and contractual
obligations.


VULNERABILITY MANAGEMENT

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to
efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of
the production environment at least annually. Critical and high-risk findings
are tracked through resolution.


INCIDENT RESPONSE

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing,
communicating, assigning and tracking confirmed incidents through to resolution.
Lessons Learned
After any identified security incident has been resolved, management provides a
"Lessons Learned" document to the team in order to continually improve security
and operations.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or
equivalents. When necessary, Management makes changes to the Incident Response
Plan based on the test results.


RISK ASSESSMENT

Risk Register
A risk register is maintained, which records the risk mitigation strategies for
identified risks, and the development or modification of controls consistent
with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of
relevant internal and external threats related to security, availability,
confidentiality, and fraud, and an analysis of risks associated with those
threats.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an
annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk
assessments to account for threats, vulnerabilities, likelihood, and impact with
respect to assets, team members, customers, vendors, suppliers, and partners.
Risk tolerance and strategies are also defined in the policy.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy
prior to engaging with the vendor. Reassessment occurs at least annually.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and
management of the vendor relationship lifecycle.


NETWORK SECURITY

Network Security Policy
A Network Security Policy identifies the requirements for protecting information
and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.


ACCESS SECURITY

Removal of Access
Upon termination or when internal personnel no longer require access, system
access is removed, as applicable.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and
decryption of app secrets, and governs the use of cryptographic controls.
Asset Inventory
A list of system assets, components, and respective owners are maintained and
reviewed at least annually
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the
principle of least privilege.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to
applicable systems, data, and networks.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of
authentication to access sensitive systems, networks, and information
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and
information


PHYSICAL SECURITY

Physical Security Policy
A Physical Security Policy that details physical security requirements for the
company facilities is in place.


COMMUNICATIONS

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy
details the company's privacy commitments.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and
external parties to report security and other identified concerns.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal
personnel and external users via the company's website.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Description of Services
Descriptions of the company's services and systems are available to both
internal personnel and external users.