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 * enquiries@supporttree.co.uk
 * 0207 260 2680
 * Client Support Portal


 * IT Solutions
 * Sectors
   * Insurance
   * REAM
   * Financial Services
   * SME IT Support
 * Pricing
 * About us
 * FAQs
 * Resources

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 * IT Solutions
 * Sectors
   * Insurance
   * REAM
   * Financial Services
   * SME IT Support
 * Pricing
 * About us
 * FAQs
 * Resources

Contact us


MANAGED IT SUPPORT & CYBER SECURITY FOR LONDON BUSINESSES

We've been helping people just like you for over 21 years...

Find out more
Great team to work with, appreciate the speed, professionalism and patience! :)
Mohammed was very patient and thorough. he took his time to ensure everything
was in good order.





HERE AT SUPPORT TREE, WE GET IT

Running a business these days is tough. Balancing often shrinking budgets whilst
inflation drives wages higher and juggling an ever increasing to do list.

It often feels that technology adds to these burdens rather that eases them.
Even when you do achieve the impossible its draining on your time, your health,
and your team.

In fact, you’ve definitely experienced some of these, if not all:

 * You’re stressed
 * Tech is confusing and frustrating
 * The team blames tech
 * You keep wasting time on tech issues
 * Support is slow to respond
 * Issues are closed too soon
 * Support fixes the easy stuff, but hard issues persist
 * Tech costs keep increasing

 * Your team demand greater flexibility
 * Remote work productivity concerns
 * Your Account Manager is always selling
 * You’re paying for unused services
 * Cyber security is difficult
 * Cyber threats are never ending
 * Days off aren't really days off
 * You just want peace of mind

There’s a lot that goes into making a great business and often it feels like we
are always pulled into the daily noise that prevents us from dealing with the
important stuff.

We’re here to reduce all these issues and help you save your most important
resources; you, your time, and your team’s time.

Through our proven process and our exceptional customer service we aim to help
you and your business achieve their goals.


SEE HOW YOUR BUSINESS CAN BECOME THE BEST!

Call, e-mail or submit your details below and let’s have a talk. 

 * enquiries@supporttree.co.uk
 * 0207 260 2680


Customer Satisfaction Score (CSAT)
0 %
Devices Supported Since 2002
0
Cyber Threats prevented in the last 12 months
0


TRANSFORM YOUR COMPANY INTO A BOOMING BUSINESS

Our customer satisfaction score stands at a best in class 99.7% with a response
rate of 63.6% so you can see our clients love what we do.

Established in 2002 we have been helping SMBs in London and beyond to get the
best of their tech and reduce their wasted time.

We have learned many hard lessons over the years and bring that experience into
our service so we can help our clients achieve their goals.

Speak to our team


WHY CHOOSE SUPPORT TREE?

If can often feel tech creates more issues than it solves. Life is moving at
such a speed, its hard to keep up.

Work life bleeds into home life and there’s not enough time. Tech enables
flexible working, but everything seems to take longer and you’re left wondering
how productive your team are.

IT support and noise caused by tech prevent your focus on strategic work.
Administration of your team and tech systems take up too much time. The threat
from cyber criminals is a constant concern and you hope your data is
secure. Confusing billing from your IT provider leaves you unsure about what you
are being billed for and your Account Manager only seems interested in selling.

We completely understand these frustrations. For over 21 years we have been
providing IT support in London and beyond. Our primary focus is customer
service. With our proven process focusing on the client experience we remove
these tech frustrations so you can focus on your business goals.

Our best-in-class customer satisfaction and Google reviews (see below)
demonstrate our commitment to excellent service. We continuously improve to help
our clients achieve their goals.


Discover

This is the first crucial stage in the relationship. This is where we discover
your business challenges, your desired business outcomes, and your business
plan.

Providing exceptional IT services means more than just fixing a PC when it goes
wrong. Exceptional services stem from a deep understanding of a client’s
business needs and their culture so we can tailor our approach to your needs.

Onboard

During the onboarding stage we will begin implementing your bespoke package,
making sure at every step of the project you feel comfortable and 100% happy.

We will learn all about your technology and your tech pains. We will record and
document your tech from which we will build out a 3-to-5-year plan
collaboratively with you.

Succeed

We start the support and start on your road map with regular audits to research
and report which feeds into regular business reviews where we collaborate to
continuously improve your network and our service.

Through this proven process we aim to remove any surprises and be provide the
comfort that your technology is in good shape and in good hands.

Trees planted by Support Tree in the last 12 months
0


OUR COMMITMENT TO POSITIVE IMPACT AND CUSTOMER EXCELLENCE

At Support Tree, every positive interaction leads to a greener future. Discover
how our exceptional service and environmental initiatives plant trees and drive
lasting positive change. Join us in making a meaningful impact, one tree at a
time.

Find out more


WE'VE BEEN HELPING PEOPLE JUST LIKE YOU FOR OVER 21 YEARS


Read our case studies


CUSTOMER TESTIMONIALS

At Support Tree, we pride ourselves on delivering excellent IT support and
security services to the businesses of London and beyond. Here are some of the
latest Google Reviews left about us by our happy customers describing their
experience of us:



FREQUENTLY ASKED QUESTIONS ABOUT IT SUPPORT IN LONDON

What is a Managed Service Provider (MSP)?


It’s basically our own industry term for ourselves. It’s basically the same as
an IT services and security provider, however these days we manage so many third
party services for our clients our self-definition has changed.

What types of IT service do you offer?

 * 24/7 remote monitoring and management
 * On-site support
 * Helpdesk services
 * Network and server management
 * Cybersecurity services
 * Data backup and disaster recovery

 * VoIP
 * Procurement
 * Cloud solutions
 * Employee productivity analysis and reporting

Do we support Macs?

Yes we provide support services for both Mac and PCs.
Do you only support financial services?

We support all types of businesses. We focus on financial services because of
our location and experience we have accrued. However we tailor our services for
many different sector’s needs.
Do you charge for on-site visits?

We do not charge for on-site visits, these are packaged into the service costs.
Do you charge for setting new starters or removing leavers?

Unlike many IT firms these days we include the on and off-boarding of your team
members into our support packages.
What are your supported hours?


Our standard service runs Monday to Friday 0800-1800. We also provide extended
hours to those that require support 7 days per week.

Have you recently merged or been acquired, and do you have plans to do this?

Absolutely not. Support Tree are privately owned and have heard the horror
stories of service quality drops after a merger or acquisition. In fact, this is
one of our differentiators in a market of rampant M&A.
Do you understand FCA Regulations?

We understand FCA (Financial Conduct Authority) regulations. Complying with
regulatory requirements is a top priority for us. Our team stays up to date with
the latest FCA guidelines to ensure our services meet the necessary standards
Do you protect your business and therefore our data from attack?

We have always realised that we as an MSP are a prime target for hackers because
of the amount of information we store. We make sure that we have the latest and
best cyber security tools and services so we can sleep easy at night. We also
make sure we stay Cyber Essentials Plus compliant which shows our clients we
take ours and their cyber safety seriously.
Do you offer web design services?

We do not offer design services but we work with an amazing partner firm who
always over deliver to a very high standard and we can introduce you.
What makes your MSP unique?


Our people and our processes make us unique. And our commitment to service
quality backed by our Positive Pledge to plant trees

How do you tailor your services to specific industries like real estate and
insurance?

We tailor our support to suit all sectors based on the size and complexity of
the clients’ networks and the complexity of their business/ industry. For the
past 21 years we have been working cross sector providing IT support to
businesses in London and across the UK. During this time we have also built
specialist knowledge within financial services, in particular insurance and real
estate asset management.


CONTACT DETAILS

Call us

0207 260 2680

E-mail us

enquiries@supporttree.co.uk

Book a video call

Click here to book a call



IT Support and Cyber Security for Businesses in London.

We’ve been helping people just like you for over 21 years.

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 * Support Tree, 4, 4a Bloomsbury Square, London WC1A 2RP
 * enquiries@supporttree.co.uk
 * 0207 260 2680

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