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QCALL Mobile


Search for: Search for:


TECHNICAL SUPPORT

 * How do I whitelist noreply@qcol.net in my email settings to receive all
   notifications?
 * If I bring my phone over to QCALL Mobile, will I lose any personal
   information?  
 * Why won’t my service activate?
 * Why am I having issues receiving calls?  
 * Why am I having trouble sending SMS messages?  

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SIGN UP AND ACTIVATE

 * How do I sign up for QCALL Mobile?
 * Can I get a new phone number?
 * I would like a new number when switching to QCALL Mobile. Can I pick the
   number when activating?
 * What is porting?
 * What’s a number lock?

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RATES & PLANS

 * If I make changes to my account, will there be any fees? When will I be
   charged? 
 * Are there any activation fees?
 * Can I add a new line to my account?
 * What are the plans offered on QCALL Mobile?
 * What’s included in each plan? 

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PHONE SETUP

 * How do I know which iOS version my phone is running on? 
 * What happens if I enter incorrect APN settings on my phone? 
 * Why do I need an APN? 
 * What is APN and why is it important?
 * Where can I find APN settings on my Android device?

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INTERNATIONAL ROAMING

 * Does QCALL Mobile offer International Roaming?
 * If I go to an international country and call home, is it International
   Calling?
 * What if I land in a different country than what’s on my itinerary? Will
   roaming work?  
 * Can I use my home plan during International Roaming?
 * When will I be billed for my International Roaming?  

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INTERNATIONAL CALLING

 * What is International Calling?
 * Does QCALL Mobile offer International Calling?
 * How do I make international calls?
 * What do I have to do to send an SMS to someone abroad?
 * How do I enable International Calling?

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GETTING STARTED WITH QCALL MOBILE

 * How can I determine if I have coverage in my location?
 * Can I keep my number?  
 * Can I get a new number with QCALL Mobile?
 * Can I bring my phone to QCALL Mobile?
 * What is an unlocked phone and how can I determine if my phone is unlocked to
   use it with QCALL Mobile?

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FREQUENTLY ASKED QUESTIONS (FAQS)

 * Is a credit check required when I sign up for QCALL Mobile?
 * If I get a new device and want to put my QCALL Mobile SIM in it, will it
   start working automatically, or do I need to change any settings in the app?

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FEATURES

Wi-Fi calling
 * What is Wi-Fi calling?
 * What is E911 address for Wi-Fi calling?
 * How do I update my E911 address?
 * Is it mandatory to update my E911 address before activating my service?
 * What happens to my E911 address if I move?

Voicemail
 * How do I set up my voicemail?
 * Can I choose any password for my voicemail?
 * How do I change my voicemail password?
 * How long should my voicemail password be?
 * What should I do if I forget my voicemail password?
 * Are there any additional settings I can configure for my voicemail?
 * What should I do if I encounter issues while changing my voicemail password?

Visual voicemail
 * What is visual voicemail?
 * What is the difference between voicemail and visual voicemail?
 * After activating my QCALL Mobile service, will I be able to access my
   voicemails immediately?
 * How do I set up my voicemail greeting with visual voicemail on my iOS device?
 * How do I set up my voicemail greeting with visual voicemail on my Android
   device?
 * Can I listen to my voicemail messages in any order with visual voicemail?
 * How often can I change my voicemail password?

Call forwarding
 * What is call forwarding and how does it work?
 * Is there an extra charge for call forwarding?
 * How can I activate call forwarding on my iOS device?
 * How can I activate call forwarding on my Android device?
 * HOW DO I ENABLE AND DISABLE CALL FORWARDING?
 * Is the Caller ID block feature available in my service?

5G Related Questions
 * Will my data usage be affected by the changes in cellular data network
   settings?
 * What are the additional data mode options for connecting to the 5G network?
 * Do I need to pay extra to access QCALL Mobile’s 5G network?
 * Why does my phone prefer 5G over Wi-Fi when ‘Allow more data on 5G’ is
   enabled?
 * Will enabling ‘Allow more data on 5G’ drain my phone’s battery faster?
 * Can I enable ‘Allow more data on 5G’ only for specific apps?
 * Can I enable ‘Allow more data on 5G’ on my old phone?
 * What does resetting network settings on my iPhone do?
 * Will resetting network settings delete any of my personal data?
 * What should I do if resetting network settings does not resolve my 5G
   connectivity issue?
 * Will resetting network settings affect my ability to make phone calls or send
   text messages?
 * What is 5G and what does it do?

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EXITING QCALL MOBILE

 * How do I port out from QCALL Mobile?
 * How do I cancel my QCALL Mobile service?
 * What happens if I change my mind and want to come back after deactivating my
   service?
 * If I disconnect my service, how long does QCALL Mobile keep my number?
 * Will I be charged if I leave QCALL Mobile in the middle of the month?

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ESIM

 * What is an eSIM?
 * What is the difference between an eSIM and a physical SIM card?
 * Is eSIM more secure than physical SIM cards?
 * What are the benefits of an eSIM?
 * How long does it take to activate an eSIM?

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BILLING INFORMATION

 * When do I pay my bill?  
 * What happens if I pay my bill late? 
 * How does autopay work? Is it mandatory?
 * What if my bill is wrong?  
 * What happens to my bill if I add a line?

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