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 * What the Ombudsman can help withNgā mea ka taea e te Kaitiaki Mana Tangata te
   āwhinaExpand
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 * Others who can helpĒtahi atu tari hei āwhinaExpand
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WHAT THE OMBUDSMAN CAN HELP WITH

 * Complaints about government agencies
 * Children in care
 * MIQ complaints
 * Requests for official information
 * Serious wrongdoing at work (protected disclosure)
 * Monitoring places of detention
 * Fair treatment for disabled people
 * Aged care monitoring
 * Wider improvement
 * International Development & Engagement


OFFICIAL INFORMATION CALCULATORS

Find the latest date for a response to an official information request.

OIALGOIMA

> Calculator for Official Information Act (OIA) requests

Generally, public sector agencies must respond to official information requests
as soon as they can and within 20 working days.

> Calculator for Local Government Official Information and Meetings Act (LGOIMA)
> requests

Generally, local government agencies must respond to official information
requests as soon as they can and within 20 working days.

Date the request was received by the agency:
Calculate latest dateCalculate latest date

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SEE THE OMBUDSMAN HELPING OTHERS


 * THE OMBUDSMAN'S ACCESSIBILITY STRATEGY AND ACTION PLAN
   
   This video shows Te Rōpū Kaiārahi Hauātanga member Mary Schnackenberg’s
   thoughts on the importance of this work to disabled people.


 * KEEPING THINGS FAIR
   
   This series of videos focuses on how the Ombudsman helps tamariki and
   rangatahi at school. It was developed as part of a teaching resource for
   schools and kura.


 * WHAT THE OMBUDSMAN CAN DO FOR THE DEAF COMMUNITY
   
   In this video Lara Draper, a Deaf member of the Ombudsman’s Disability
   Advisory Panel, answers some of the frequently asked questions that the
   Ombudsman receives from the Deaf community about their services.

Read more stories


LATEST NEWS


 * CHIEF OMBUDSMAN ISSUES ANOTHER STINGING CRITICISM OF ORANGA TAMARIKI OVER
   FAILURE TO INVESTIGATE CHILD ASSAULT AND VIOLENCE CLAIMS
   
   Media release
   24 Oct 2024


 * MORE AND MORE PEOPLE ARE TURNING TO THE OMBUDSMAN FOR HELP
   
   Media release
   22 Oct 2024


 * KEEPING THINGS FAIR TEACHING RESOURCES NOW AVAILABLE
   
   News article
   19 Sep 2024


 * CHIEF OMBUDSMAN PUBLISHES DETAILS OF INVESTIGATION INTO ASSOCIATE HEALTH
   MINISTER’S REFUSAL TO RELEASE INFORMATION ON AUTHOR OF TOBACCO POLICY ADVICE
   
   Media release
   19 Sep 2024

See all news


LATEST RESOURCES AND PUBLICATIONS


 * GOOD PRACTICE FOR MEETINGS AND WORKSHOPS
   
   Good administration
   21 Nov 2024


 * TERMS OF REFERENCE FOR OVERSIGHT OF ORANGA TAMARIKI SYSTEM
   
   Projects, reference & data
   31 Oct 2024


 * REQUEST FOR GROUNDS IN SUPPORT OF REASON FOR WITHHOLDING INFORMATION ABOUT
   THE AARHUS CONVENTION
   
   Case notes
   Tue 29 Oct 2024


 * FAILURE BY ORANGA TAMARIKI TO INVESTIGATE REPORTS OF CONCERN AND COMPLAINTS
   
   Case notes
   Thu 24 Oct 2024

View all resources and publications


WHAT THE OMBUDSMAN CAN DO – IN TWO MINUTES

This video explains the role of the New Zealand Ombudsman.

Watch the video in te reo Māori

Watch the video in New Zealand Sign Language

Summary

The Ombudsman helps people deal with central and local government in New
Zealand.

We handle complaints against government agencies, seek resolution and carry out
investigations and inspections.

We give feedback and guidance to agencies to help them improve and initiate
wider investigations where we see the need.

The Ombudsman is independent from both government and the public.

We have 6 main jobs:

 1. Fair treatment by government agencies. If you think you’ve been treated
    badly by a government agency, and you aren’t happy with their response to
    your complaint, we might be able to help you.

 2. Official information requests. You can ask for information from a government
    agency or a Minister. If you’re unhappy with the response to your
    information request you can complain to us.

 3. Listening to reports of serious-wrongdoing. If you think someone at your
    workplace at a public or private organisation has done something very wrong,
    you can talk to us. This is called ‘whistle-blowing’ or ‘making a protected
    disclosure’.

 4. Monitoring places of detention. We monitor places of detention such as
    prisons, secure aged-care units and mental health facilities to make sure
    they are looking after people in the right way.

 5. Making sure disabled people are treated fairly. We make sure the Government
    is making the rights in the Disability Convention real for disabled people

 6. Supporting children, young people and whanau already engaged with Oranga
    Tamariki. We can investigate issues and receive complaints about Oranga
    Tamariki or its care and custody providers.

You can find more information here on our website at ombudsman.parliament.nz

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FOOTER MENU

 * What the Ombudsman can help withNgā mea ka taea e te Kaitiaki Mana Tangata te
   āwhina
   * Complaints about government agencies
   * Requests for official information
   * Children in care
   * Serious wrongdoing at work (whistleblowing)
   * Monitoring places of detention
   * Aged care monitoring
   * Fair treatment for disabled people
   * Monitoring COVID-19 managed isolation and quarantine facilities
   * MIQ complaints
   * Wider improvement
   * International Development & Engagement
 * Others who can helpĒtahi atu tari hei āwhina
   * Complaints A-Z
 * Agency assistanceĀwhina umanga
   * Official information calculators
   * Resources for agencies
   * Advice and training
   * Consulting the Ombudsman
   * Care agencies in the Oranga Tamariki system
   * Te Puna Mātauranga
 * About the OmbudsmanMō te Kaitiaki Mana Tangata
   * What the Ombudsman does
   * Stories
   * Who is the Ombudsman?
   * Who can the Ombudsman investigate?
   * Past, present and future
   * Disability Advisory Panel
   * Pūhara Mana Tangata
   * Structure
   * Keeping things fair – a fairness teaching resource
   * Careers and vacancies
 * NewsRongo kōrero
 * Resources and publicationsNgā rauemi me ngā tānga


HELP FOR PUBLIC AND AGENCIES

 * Get help (for the public)
 * Get help (for agencies)

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