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Submitted URL: https://healthnavigation.info/
Effective URL: https://www.pacificclinics.org/training/health-navigator-certification/
Submission: On September 21 via api from US — Scanned from US

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 * Client Portal
 * Head Start
 * Foster Care and Adoption
 * School-Based Intervention Teams

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877-PC-CARES (722-2737)


 * About Us
   * Our Approach
   * Our Policies
   * Board of Directors
   * Board Development Committees
   * Executives
   * Foundations and Partners
   * Awards & Recognition
   * Champions of Mental Health Awards
 * Our Services
   * Behavioral Health
     * Peer Support and Rehabilitation
     * Prevention and Early Intervention Services
     * Substance Use Disorder Treatment
     * Family Resource Center
     * Intensive Community-Based Services and Wraparound
     * Neurodevelopmental Services
     * Military Services & Family Support Program
     * Peer Support and Rehabilitation
     * Substance Use Disorder Treatment
     * Success First/Early Wraparound Program
     * First 5
     * ACT Program
     * Bright Beginnings
     * Hope Program and Katie a Program
     * Certified Community Behavioral Health Clinic (CCBHC)
     * Individualized Complex Care Services
     * Neurodevelopmental Services
     * Intensive Community-Based Services and Wraparound
     * Mobile Crisis Services – TRUST
     * Placement Supportive Services
     * Prevention and Early Intervention Services
     * Substance Use Disorder Treatment
     * Flexible Integrated Treatment
     * Mobile Crisis Units
     * Placement Supportive Services
     * Outpatient Mental Health Services
     * Psychiatric and Medication Administration
     * Crisis Intervention and Support
     * Family Services
   * Educational Programs
     * Head Start
     * Hollygrove
     * School Based Intervention Team
     * Recovery Education Institute
     * Training (PCTI)
     * Hollygrove
     * Family Services
   * Support Services
     * Drop in centers and TAY tunnel
     * Employment Training and Placement
     * Enhanced Care Management
     * Foster Care and Adoption
     * Health Navigation
     * Housing
     * Wellness Centers
 * Get Involved
   * Adopt
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   * Volunteer
 * Our Impact
   * Advances Magazine
   * Annual Impact Reports
   * Stories of Hope
 * Careers
   * Clinical Internships
   * Job Openings
 * Training
   * Path | Training and Technical Assistance
   * Training (PCTI)
   * Medi-Cal Peer Support Specialist Certification Training
   * Hollygrove Parent Institute
   * Recovery Education Institute
 * Locations
   * Los Angeles | Orange | Ventura
   * Bay Area Region
   * Capital Region
   * Central Region
   * Inland Empire Region
 * News
   * Briefing Papers
   * Press Releases
   * Sign up for our Newsletter
 * Donate

Menu
 * About Us
   * Our Approach
   * Our Policies
   * Board of Directors
   * Board Development Committees
   * Executives
   * Foundations and Partners
   * Awards & Recognition
   * Champions of Mental Health Awards
 * Our Services
   * Behavioral Health
     * Peer Support and Rehabilitation
     * Prevention and Early Intervention Services
     * Substance Use Disorder Treatment
     * Family Resource Center
     * Intensive Community-Based Services and Wraparound
     * Neurodevelopmental Services
     * Military Services & Family Support Program
     * Peer Support and Rehabilitation
     * Substance Use Disorder Treatment
     * Success First/Early Wraparound Program
     * First 5
     * ACT Program
     * Bright Beginnings
     * Hope Program and Katie a Program
     * Certified Community Behavioral Health Clinic (CCBHC)
     * Individualized Complex Care Services
     * Neurodevelopmental Services
     * Intensive Community-Based Services and Wraparound
     * Mobile Crisis Services – TRUST
     * Placement Supportive Services
     * Prevention and Early Intervention Services
     * Substance Use Disorder Treatment
     * Flexible Integrated Treatment
     * Mobile Crisis Units
     * Placement Supportive Services
     * Outpatient Mental Health Services
     * Psychiatric and Medication Administration
     * Crisis Intervention and Support
     * Family Services
   * Educational Programs
     * Head Start
     * Hollygrove
     * School Based Intervention Team
     * Recovery Education Institute
     * Training (PCTI)
     * Hollygrove
     * Family Services
   * Support Services
     * Drop in centers and TAY tunnel
     * Employment Training and Placement
     * Enhanced Care Management
     * Foster Care and Adoption
     * Health Navigation
     * Housing
     * Wellness Centers
 * Get Involved
   * Adopt
   * Donate
   * Events
   * Foster Care and Adoption
   * Volunteer
 * Our Impact
   * Advances Magazine
   * Annual Impact Reports
   * Stories of Hope
 * Careers
   * Clinical Internships
   * Job Openings
 * Training
   * Path | Training and Technical Assistance
   * Training (PCTI)
   * Medi-Cal Peer Support Specialist Certification Training
   * Hollygrove Parent Institute
   * Recovery Education Institute
 * Locations
   * Los Angeles | Orange | Ventura
   * Bay Area Region
   * Capital Region
   * Central Region
   * Inland Empire Region
 * News
   * Briefing Papers
   * Press Releases
   * Sign up for our Newsletter
 * Donate

 * About
   * Our Approach
   * Our Policies
   * Board of Directors
   * Board Development Committees
   * Executives
   * Foundations and Partners
   * Awards & Recognition
   * Champions of Mental Health Awards
 * Our Services
 * Get Involved
   * Donate
   * Events
   * Foster Care and Adoption
   * Volunteer
 * Our Impact
   * Advances Magazine
   * Annual Impact Reports
   * Stories of Hope
 * Careers
   * Clinical Internships
   * Job Openings
 * Training
   * PATH | Training and Technical Assistance
   * Training (PCTI)
   * Medi-Cal Peer Support
     Specialist Certification Training
   * Hollygrove Parent Institute
   * Recovery Education Institute
 * Locations
   * Los Angeles | Orange | Ventura
   * Bay Area Region
   * Capital Region
   * Central Region
   * Inland Empire Region
 * News
   * Briefing Papers
   * Press Releases
   * Sign up for our
     Newsletter
 * Donate

Menu
 * About
   * Our Approach
   * Our Policies
   * Board of Directors
   * Board Development Committees
   * Executives
   * Foundations and Partners
   * Awards & Recognition
   * Champions of Mental Health Awards
 * Our Services
 * Get Involved
   * Donate
   * Events
   * Foster Care and Adoption
   * Volunteer
 * Our Impact
   * Advances Magazine
   * Annual Impact Reports
   * Stories of Hope
 * Careers
   * Clinical Internships
   * Job Openings
 * Training
   * PATH | Training and Technical Assistance
   * Training (PCTI)
   * Medi-Cal Peer Support
     Specialist Certification Training
   * Hollygrove Parent Institute
   * Recovery Education Institute
 * Locations
   * Los Angeles | Orange | Ventura
   * Bay Area Region
   * Capital Region
   * Central Region
   * Inland Empire Region
 * News
   * Briefing Papers
   * Press Releases
   * Sign up for our
     Newsletter
 * Donate

MAIN SERVICES AREA

Behavioral Health Educational Programs Support Services

BEHAVIORAL HEALTH

Pacific Clinics delivers high-quality behavioral health and social services to
advance health equity and well-being for children, adults and families. Learn
more about our life-affirming services offered on-site, at home, virtual and in
the community.

Los Angeles

Peer Support and Rehabilitation
Prevention and Early Intervention Services
Substance Use Disorder Treatment

Inland Empire

Family Resource Center
Intensive Community-Based Services and Wraparound
Neurodevelopmental Services
Military Services & Family Support Program
Peer Support and Rehabilitation
Substance Use Disorder Treatment
Success First Early Wraparound Program

Bay Area

Certified Community Behavioral Health Clinic (CCBHC)
Individualized Complex Care Services
Neurodevelopmental Services
Intensive Community-Based Services and Wraparound
Mobile Crisis Services
Placement Supportive Services
Prevention and Early Intervention Services
Substance Use Disorder Treatment
First 5
Hope Program and Katie A Program

Central

ACT Program
Bright Beginnings
Hope Program and Katie A Program

Capital

Flexible Integrated Treatment (FIT)
Mobile Crisis Services

Statewide

Neurodevelopmental Services
Outpatient Mental Health Services
Psychiatric and Medication Administration

Additional Services

Crisis Intervention and Support
Family Services



EDUCATIONAL PROGRAMS

Educational Programs provide students with the skills they need to live
successful lives. Our robust programs include early childhood development,
classroom consultations in partnership with school districts, adult continuing
education programs and parent workshops.
 * Up to Age 5 Head Start
 * Ages 6 – 18Hollygrove School-Based Intervention Team
 * Ages 18+ Recovery Education Institute (REI) Pacific Clinics Training
   Institute (PCTI) Hollygrove Parent Institute



SUPPORT SERVICES

Support Services offer various programs to address social determinants of
health, including housing and employment coaching and placement, among other
critically needed services.

 * Drop-in Centers
 * Employment Training and Placement
 * Enhanced Care Management
 * Foster Care and Adoption
 * Health Navigation
 * Housing
 * Wellness Centers



BECOME A CERTIFIED HEALTH NAVIGATOR


HEALTH NAVIGATION

Health Navigation is a culturally responsive, promising practice intervention
designed to provide the services, skills and confidence which consumers with
serious mental illness need to self-manage their healthcare. After completing an
intensive, specialized training course combining classroom instruction and
coaching in real-world settings, each certified Health Navigator works with
consumers to “bridge” the mental health, primary healthcare, and specialty
healthcare systems.



Sign Up for the Waitlist


HEALTH NAVIGATOR CERTIFICATION TRAINING

Pacific Clinics Training Institute’s Health Navigator Certification Training
Program, also known as Peer Health Navigation, is a promising practice conducted
through the Pacific Clinics Training Institute (PCTI) in collaboration with the
USC School of Social Work. PCTI is the only approved training provider of this
certification. The program is designed to train the behavioral health workforce
and other social service providers to teach consumers to effectively “navigate”
the medical healthcare system through the development of self-management skills.
Health Navigation provides a viable solution to the problem of early mortality
faced by those with serious mental illness. The Health Navigator Certification
Training Program prepares agencies to implement healthcare reform through the
provision of integrated services.

The training program includes 40 hours of classroom instruction (virtual or
live), 4 coaching sessions and includes a Health Navigator Intervention Manual
which describes in detail the skills and competencies needed to serve as a
Health Navigator.

Ideal audience for this training includes:

 * Peer Support Specialists
 * Community Health Workers
 * Case Managers
 * Peer Advocates
 * Family members and others
 * Private Cohort: Up to 40 participants from one organization. Offered onsite
   at the agency upon request. (Multiple agencies (2-4) can host a collaborative
   agency cohort, sponsoring designated agency staff for certification.)
 * Community Cohort: Up to 40 participants from several organizations. Each
   agency is encouraged to sponsor 2 -10 staff members to receive training in
   the community cohort offered at PCTI.

To request information for a private cohort training for your agency, please
contact: PCTI@pacificclinics.org


PUBLISHED ARTICLES ON HEALTH NAVIGATION

Health Navigation Certification Training – A Widely Recognized Program
The Health Navigator Training Program and Health Navigation intervention itself
has received federal recognition through multi-year funding from the UniHealth
Foundation and PCORI (Patient Centered Outcomes Research Institute). Based on
this success, the Los Angeles County Department of Mental Health (LACDMH) has
sponsored individuals for training from the Department and contracted providers
since 2012.

 * Peer Navigators May Help Mentally Ill Take Charge of Their Health, September
   26, 2013


OUR TESTIMONIALS

“With the Health Navigation Training I learned how to coach our consumers to get
a better quality of life.  When I first engaged one consumer, I was surprised to
learn he had not seen a primary care physician for 10 years.  I took him to see
a doctor who had me accompany the consumer to the ER immediately. This consumer
was not aware he had diabetes and because of his poor health, one of his toes
had to be amputated.  

When released from the hospital, the consumer continued to eat unhealthy foods
but after three months of continued coaching he made significant progress. He
now measures his blood sugar level three times a day and records the results. He
brings his records to his doctor’s appointments. He is now eating healthier
foods and has started walking 10 to 15 minute per day despite his amputated toe.
”  
- Boy Wong, Health Navigator/Peer Advocate, Pacific Clinics, Asian Pacific
Family Center – Chinese Integrated Service Management Program
"Health Navigation Training helped me in engaging consumers to start a
conversation about their physical healthcare. The engagement skills allowed me
to establish a trust and rapport with consumers that has led to them having a
medical doctor for the first time in many years."
- Reba Stevens, Older Adult Community Outreach Advocate with Los Angeles County
Department of Mental Health – Older Adult Community Outreach Advocate Project
"One of the consumers I work with on Skid Row is schizophrenic and has been
homeless for five years. The Health Navigation Training taught me engagement
tactics and the right wording to use to talk to her about her physical health.
She’s now on medication and her mental health is improving a lot."
- Cheryl Morris, Peer Advocate with the JWCH Institute, Inc.
"When you take care of something that you’ve been afraid to do, such as seeing a
primary care doctor, it really boosts your self-esteem. You feel empowered. "
- Catherine Clay, Peer Advocate Volunteer with the Women's Community
Reintegration Services and Education Center
"The 75-year-old consumer whom I’ve been working with had cervical cancer and
had an operation about three years ago, but she never went to any follow-up
appointments. Using what I learned in the Health Navigation training, I started
working with her to see a surgeon for a colonoscopy. I'd hate to think how much
longer she would have gone without follow-up treatment if she wasn't working
with a Health Navigator. Health Navigation really helps reluctant consumers who
have not wanted to access primary care services. When consumers work one-on-one
with a Health Navigator, it's hard for them to keep putting off seeing a
doctor."
- Vera Calloway, Service Extender/Peer Advocate with the Los Angeles County
Department of Mental Health – Special Service for Groups/Older Adult Program
“With the Health Navigation Training I learned how to coach our consumers to get
a better quality of life.  When I first engaged one consumer, I was surprised to
learn he had not seen a primary care physician for 10 years.  I took him to see
a doctor who had me accompany the consumer to the ER immediately. This consumer
was not aware he had diabetes and because of his poor health, one of his toes
had to be amputated.  

When released from the hospital, the consumer continued to eat unhealthy foods
but after three months of continued coaching he made significant progress. He
now measures his blood sugar level three times a day and records the results. He
brings his records to his doctor’s appointments. He is now eating healthier
foods and has started walking 10 to 15 minute per day despite his amputated toe.
”  
- Boy Wong, Health Navigator/Peer Advocate, Pacific Clinics, Asian Pacific
Family Center – Chinese Integrated Service Management Program
"Health Navigation Training helped me in engaging consumers to start a
conversation about their physical healthcare. The engagement skills allowed me
to establish a trust and rapport with consumers that has led to them having a
medical doctor for the first time in many years."
- Reba Stevens, Older Adult Community Outreach Advocate with Los Angeles County
Department of Mental Health – Older Adult Community Outreach Advocate Project
"One of the consumers I work with on Skid Row is schizophrenic and has been
homeless for five years. The Health Navigation Training taught me engagement
tactics and the right wording to use to talk to her about her physical health.
She’s now on medication and her mental health is improving a lot."
- Cheryl Morris, Peer Advocate with the JWCH Institute, Inc.
"When you take care of something that you’ve been afraid to do, such as seeing a
primary care doctor, it really boosts your self-esteem. You feel empowered. "
- Catherine Clay, Peer Advocate Volunteer with the Women's Community
Reintegration Services and Education Center
"The 75-year-old consumer whom I’ve been working with had cervical cancer and
had an operation about three years ago, but she never went to any follow-up
appointments. Using what I learned in the Health Navigation training, I started
working with her to see a surgeon for a colonoscopy. I'd hate to think how much
longer she would have gone without follow-up treatment if she wasn't working
with a Health Navigator. Health Navigation really helps reluctant consumers who
have not wanted to access primary care services. When consumers work one-on-one
with a Health Navigator, it's hard for them to keep putting off seeing a
doctor."
- Vera Calloway, Service Extender/Peer Advocate with the Los Angeles County
Department of Mental Health – Special Service for Groups/Older Adult Program
“With the Health Navigation Training I learned how to coach our consumers to get
a better quality of life.  When I first engaged one consumer, I was surprised to
learn he had not seen a primary care physician for 10 years.  I took him to see
a doctor who had me accompany the consumer to the ER immediately. This consumer
was not aware he had diabetes and because of his poor health, one of his toes
had to be amputated.  

When released from the hospital, the consumer continued to eat unhealthy foods
but after three months of continued coaching he made significant progress. He
now measures his blood sugar level three times a day and records the results. He
brings his records to his doctor’s appointments. He is now eating healthier
foods and has started walking 10 to 15 minute per day despite his amputated toe.
”  
- Boy Wong, Health Navigator/Peer Advocate, Pacific Clinics, Asian Pacific
Family Center – Chinese Integrated Service Management Program
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