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Submission: On August 20 via manual from US — Scanned from CA
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SIGNING
Find answers to your eSignature signing questions.
* 1,007 Topics
* 2,861 Replies
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1007 Topics
Recently Active
Most Replies Most views Newest First
T
tputnamNewcomer
asked in Signing
Unable to open or download completed document
I sent a document for signatures, including my own and received the completion
email notification. I then sign in and download, however when I try to open the
document, I get an error “We can't open this file, something went wrong”. I have
never come across this.
02
N
44 minutes ago
K
Kristin W.Newcomer
asked in Signing
Signing history view
Is there a way to give access to the Signer’s timeline to another person,
throughout the process? More than just after final reciept of all signatures?
02
N
1 hour ago
N
neptuneglobalNewcomer
asked in Signing
Can you have an optional second signer?
I have an account opening agreement with an option to have a second signer as an
additional account holder. So far, I can’t figure out a way to leave that area
as optional. If I setup two signers, it requires both to be filled out. So I
have created a separate agreement for the single signer and one for multiple. If
possible, I would like to run it all through the same document. Is there a way
to do this?
03
N
1 hour ago
AlWoernerNewcomer
asked in Signing
Receipt notification for a document to be signed
A few times a year I am receiving contract documents by trade show organizer to
be signed. I am using a free account with Docusign to have my signed contracts
stored online as a backup. The account type is called “Freemium”. Five days ago
I received two new contracts, but this time without any e-mail notification in
my mailbox account. It seems someone has switched them off. Only by logging into
my online account with Docusign I were able to view and download my docuements,
where in the past I always received an e-mail and the document as an e-mail.
I’ve also checked the spam folder with no results in there. How do I activate
such e-mail notifications again ?
01
N
1 hour ago
J
JeromeDNewcomer
asked in Signing
Troubleshoot with document
Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme
14
A
18 hours ago
J
JasM88Newcomer
asked in Signing
Changing signature when person signs in three different capacities
Hello, I need to sign the same document in three different capacities, meaning
three different signatures for me including one under a power of attorney for a
relative. But when I click on and open the document, my Docusign signature
defaults to the one I use for myself and not the one I have adopted that
includes a POA designation typed after my name. I don’t get an option to select
which of my three signatures to use when I first open the doc. How can I toggle
between the three signatures, as appropriate? Thank you for helping!
03
J
19 hours ago
S
sammy_rabieiNew Voice
asked in Signing
Anchor string not being detected if string is added to the PDF dynamically
I am generating a PDF that prints values into text fields on the PDF. One of the
values that prints is being used as an anchor string for a required signature.
The string is as follows: /required_buyer_signature/ I then flatten the PDF and
send it to docusign to obtain signatures. However, docusign is unable to detect
the anchor string. When I open the pdf that is generated in adobe reader and use
adobe’s search functionality to search for “/required_buyer_signature/”, it’s
able to find the string (see screenshot below). Is there any reason why docusign
is not able to detect the anchor string? NOTE: when i change the anchor string
to something that is on the PDF document itself (e.g. “By signing below”),
meaning the value is not dynamically generated, then docusign is able to find
the anchor string and places the signature tab over that string. So I’ve
narrowed the issue down to docusign not detecting dynamically generated values
that print inside a PDF text box, but I assumed flatteni
01
S
20 hours ago
G
Gordon.WallaceNewcomer
asked in Signing
Not receiving signed documents
I am having this happen with two envelopes. Both signers have signed the
documents, but I have received nothing back. One emailed me a copy of the
Docusigned document - it all looks correctly signed. But the history of the
envelope still says ‘Needs to Sign’. I have received nothing back.
04
C
21 hours ago
L
lildudeNewcomer
asked in Signing
page wont load
page wont load after signin why ?
01
N
1 day ago
E
EcpNewcomer
asked in Signing
Not getting docusign emails
Not receiving emails from expired links, also not getting new links to sign
documents (this is affecting more than just me in my organisation but Docusign
is working fine for others). Made sure not on blocked email list and on safe
receipients list but this has made no difference.
05
C
1 day ago
V
Victoria-nolaNewcomer
asked in Signing
Fraudulent SIGNED document in my account marked "Completed"
I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru
06
A
1 day ago
S
seeJNewcomer
asked in Signing
Red Square issue
Hey all, I’ve tried searching similar threads to find the issue and cannot seem
to find it. I sent a customer a docusign to fill out to start a service
requiring a signature, title, and date. There is a small red square that appears
that I did not add and will not check/fill no matter what my customer does. I
have also tried resending the document after recompleting the fields and ran
into the same issue. if someone has an answer to this problem it would be
greatly appreciated as my client cannot send the completed docusign with the
required fields I requested. The screenshot I am providing is from a mobile
phone but the issue persists even on a computer.
02
S
1 day ago
A
alexdenNewcomer
asked in Signing
Is it possible to make test signature?
Hi! I am new here. I've just created new document for signing. How can I check
for myself that everything is ok with my document (every fields at their places,
everything is clear what and how to fill etc) before agent sees one and starts
to bombarding me with questions (how should I fill this?, what is the field for?
and so on)? In general, I would like to see what signer sees and do everything
(fill in fields) signer should do before real sending. Yes, and sign in too. Is
there some standard option for checking? If my question is standard one of in
FAQ please share with me the link where one cleared. And my apologize, I tried
to find but got no useful info.
01
1 day ago
M
MRSNewcomer
asked in Signing
title under Signer Events
Anyone know how to update an outdated title of the signer that appears in Signer
Events. (This individual doesn’t have a DocuSign account) Thanks!
02
A
3 days ago
lvincentNew Voice
asked in Signing
Issue with Unclickable Signature Button in Focus View on DocuSign
Hello, I am encountering an issue with the "focus view" feature on DocuSign.
When I click "Next" to go to the signing location, part of the signature button
becomes unclickable (an interdiction icon appears). However, when I navigate to
this button using the scroll bar, this issue does not occur. To better
illustrate the problem, I have attached a GIF showing this behavior. Could you
please explain why this happens and how to resolve it? Thank you in advance for
your assistance. Best regards,
03
N
4 days ago
L
Lisa FNewcomer
asked in Signing
How can I see who is being requested to sign a document, and where their
signature is being requested?
If someone sends me a document to sign, how can I see who else is being
requested to sign and where their signature is required? I want to be sure the
correct people are being requested to sign a document, and that their signature
is being requested in the correct places on the document.
02
N
4 days ago
S
SlavoieNewcomer
asked in Signing
How to make all documents in envelope 'must be signed'.
Hello, I’m new to docusign and really like it so far. Situation: I sent 2
documents for signature in an envelope to 2 signatories. Both documents required
1 signature from each person. Only one document came back signed even though the
status said that the envelope is complete. Question: What should I have done
differently or did I miss before sending the documents to make the 2 documents
‘must sign’ for the signatories? Thank you for your time. Really appreciate it.
S
02
S
4 days ago
OlivierUpstairsNewcomer
asked in Signing
XAdES, CAdES or PAdES ?
Hello everyone! Public RFPs in the EU often require our offer submissions be
signed using XAdES, CAdES or PAdES signatures. When using DocuSign as a normal,
typical, subscribed user : what format am I using? Is it one of the 3 ? Or
should I purchase additional solutions to be able to sign with one of these 3
formats? I coudn’t find clear information on this on the Help page.(To clarify :
I need to sign the documents that I submit to the RFP, it’s not about signing a
document that is submitted to me by someone else. So, how do I sign in XAdES,
CAdES or PAdES?) Thanks for any help!
04
B
4 days ago
I
IFDNewcomer
asked in Signing
3d party account
Can i establish user for the third party, so I will be only payer, without any
access to any documents traffic? thanks,
02
N
4 days ago
K
kahill1918Newcomer
asked in Signing
DocuSign documents don't show up in Google inbox
Sender has sent me several loan documents to e-sign, but none of the emails
showed up in my Google inbox. I have checked spam and safe senders. My email
address they used is ok. Nothing bounced back to their end. I also tried to
access my DocuSign account but they would not accept the access code. On the
other hand, my wife got hers ok in her Yahoo email inbox. So it has to be the
Google server or DocuSign does not cooperate with Google???
04
N
5 days ago
J
Janet.L.BabaaNewcomer
asked in Signing
Initial instead of actual signature
My client accidentally used their initials for their signature. I have opened up
a several new envelopes so that they could actually sign the documents with
their actual name instead of their signature. However, DocuSign will not allow
for their initials to be changed to an actual signature. I even sent an envelop
to another email address to see if that would work but sadly it did not work.
How do I fix this problem? I pay $300/year for my plan. Will my current plan
allow me to fix this problem?
04
N
5 days ago
D
Debbie WObserver
asked in Signing
Sign will not open
I sent a document and received it back fine but am unable to open it to sign it
myself as required. It keeps coming up “Unable to start signing process”?
01
N
5 days ago
C
cgboxerNewcomer
asked in Signing
Opening a document for signing not possible - unknown error
I would like to sign a document, but clicking the email link gives me an unknown
error. The alternative method using the security code also gives me the same
“unknown” error. I’ve checked the correct matching account emial, like twenty +
times to make sure, this is not a typing issue. Still, this all is not working
and there is no relevant error code. This s+++ks soo much. I’m a first time user
and 100% disappointed, but the functionality, the help topics, that don’t help
and on top, the help form, that is buggy and the send button is disabled, even
the form is filled completely (only by me changing topics around helped to work
around this). So, this is a wasteland of whatever you gyus try to do here. The
industry standard has progressed so much further, since you last visited your
entire service and help workflow. I feel just lost entirely and have no words
how bad this is comparte to what most of the other companies in world provide at
this point in time.
14
A
5 days ago
P
pathakDevNewcomer
asked in Signing
Creating envelope for sign
I am working on a web app project where I have to create contract based on form
data (user input), then from the backend side i have a html template in which,
I’m putting the contract details and creating a PDF then using the DocuSign
library to create and send envelope to user for the signature. Questions: As we
know that the starter plan starting at $50 for 40 envelopes/month, that means i
can only create 40 envelope in a month? What if user does not sign the document
(will it be counted) ? Currently, I am creating envelope using a HTML template
each time whenever new contract created. Is there any way to minimize the
process ?
03
N
6 days ago
K
krm65lpNewcomer
asked in Signing
signature confirmation has signers name printed underneath signature
I notice on some signatures when they return from other docusign users that the
signers name is also printed below the signature. How do I implement this
feature as it makes very clear who signed.
01
6 days ago
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